Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Latest Reviews for Hales Homecare Newcastle

stars
stars 25 February 2026
Hales Group are the most unethical and unprofessional company and I very strongly advise against engaging their care services for anyone unwell or vulnerable. They do not properly train their homecare assistants, who lack empathy and kindness, basic knowledge of hygiene, safeguarding, time-keeping,
confidentiality, personal care, or respect for the client. Carers were often late, refused to stay paid hours and were unfriendly and rude. After months and months, I finally made a complaint when a healthcare assistant nearly set fire to my property by accidentally turning on a kitchen hob and leaving a plastic plate over it, filling the flat with smoke. Their staff kept turning up with serious infections, despite my immune system being weak , and when I got sick their management tried to claim Sinusitis isn't infectious. Similar to other reviews, management lied and made false allegations about me (despite their being cameras in my flat). They should not be allowed to exist as a company.
Review from S H (Client / Service User)