Office 122, Devonshire Business Centre, Works Road, Letchworth Garden City SG6 1GJ
- Older Person Care
- Younger Adult Care
- Long Term
- Short Term
- Visiting Care
- Dementia Care
- Overnight Care (Sleeping)
- Overnight Care (Waking)
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Home Care Providers Owned by Hales Group Ltd in Hertfordshire
Home Care Providers Owned by Hales Group Ltd
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Hales Group Ltd Locations in Hertfordshire (1)
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Hales Group Ltd Reviews in Hertfordshire (4)
Reviews posted for members of Hales Group Ltd.
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Review of Hales Homecare Letchworth from J F (Client / Service User) published on 29 October 2024 Submitted via Postal Card•
Overall Experience
Good experience but would appreciate a phone call if carers are severely delayed for any reason.
Good experience but would appreciate a phone call if carers are severely delayed for any reason.
↩Reply from Nicola Mewse, Managing Director at Hales Homecare Letchworth
Thank you for taking the time to leave a review for our Hertfordshire service. We welcome your feedback and will pass on the comments to the local branch manager to ensure any necessary action is taken. Unfortunately, sometimes emergency delays earlier on in a rota can impact on our care teams...
Thank you for taking the time to leave a review for our Hertfordshire service. We welcome your feedback and will pass on the comments to the local branch manager to ensure any necessary action is taken. Unfortunately, sometimes emergency delays earlier on in a rota can impact on our care teams timekeeping. We are always looking at ways to improve communication and involvement of service users in our communities, with that in mind, we will make sure that the branch discuss with you our homecare app which may be appropriate for you to be able to see whether your carers are running late at any time. Thank you, once again, for your review.
Review of Hales Homecare Letchworth from A A (Son of Client) published on 18 October 2022 Submitted via Website•
Overall Experience
My mother has had fantastic carers over a number of years, caring for all her needs and requirements as she is bedbound. Over the past year, the company did have staffing issues at the beginning of the year and started to miss out on some of her visits, at present her breakfast and lunchtime visits...
My mother has had fantastic carers over a number of years, caring for all her needs and requirements as she is bedbound. Over the past year, the company did have staffing issues at the beginning of the year and started to miss out on some of her visits, at present her breakfast and lunchtime visits are combined. They arrive around 10.30, sometimes later which I believe is way too late. Added to this, as my mum needs to be hosted onto the commode, two carers are required every visit but many times only one turns up. I have nothing but praise for the carers, something I can't say about the managers.
Review of Hales Homecare Letchworth from Patricia S (Wife of Client) published on 28 June 2021 Submitted via Website•
Overall Experience
All the carers that Hales have provided for my husband have been very efficient and have shown a very high standard of care. Very friendly and helpful. We look forward to seeing them at every visit. We cannot select one particular carer who we feel stands out from any other.
All the carers that Hales have provided for my husband have been very efficient and have shown a very high standard of care. Very friendly and helpful. We look forward to seeing them at every visit. We cannot select one particular carer who we feel stands out from any other.
↩Reply from Nicola Mewse, Managing Director at Hales Homecare Letchworth
Thank you so much for taking the time to review Hales Home Care. We are delighted that you are pleased with the service provided by our Hertfordshire team. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.
Review of Hales Homecare Letchworth from Philip R (Client / Service User) published on 25 June 2021 Submitted via Website•
Overall Experience
The carers are equally fantastic. Special mentions to the wonderful staff.
A well organised, reliable and caring organisation run by the manager. We are very happy overall.
The carers are equally fantastic. Special mentions to the wonderful staff.
A well organised, reliable and caring organisation run by the manager. We are very happy overall.
↩Reply from Nicola Mewse, Managing Director at Hales Homecare Letchworth
Thank you so much for taking the time to recognise the incredible work that our care team do in Hertfordshire. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our care users safe and supported.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hales Group Ltd.
News (7)
News
- 19 Jun 2026
On Thursday, 4th June, colleagues from across Hales Group came together to celebrate excellence, dedication and achievement at the annual Hales Group Awards in Peterborough. The event recognised individuals and...
- 08 May 2026
Hales Group is pleased to announce Care Friends as the sponsor of the Person in Supporting Role of the Year Award at the Hales Group Awards 2026. The Hales Group...
- 08 May 2026
Hales Group is pleased to announce Hastee as the sponsor of the Hales Hero of the Year Award at the Hales Group Awards 2026, a new group-wide initiative celebrating the...
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