Hales Homecare Hertfordshire provides outstanding, bespoke domiciliary care, specially tailored to your requirements. They can help you maintain your independence and live an enjoyable independent life, with a little added support.
They offer domiciliary care to enable you to remain living comfortably in your home, rather than face the upheaval of moving to residential care.
Hales Homecare is registered by the Quality Care Commission (CQC), which regulates care standards. Hales Homecare...
Care Provided by Hales Homecare Letchworth
Types of Home Care
- Visiting Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £28.46
- 30 Minute Visiting Care Fees: from £14.23
All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.
Contact Hales Homecare Letchworth to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
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Good to Know
Group/Owner
- Hales Group Ltd
- Private Owned
Person in charge
- Philip Duignan (Regional Manager)
Hales Homecare Letchworth Reviews (4)
Hales Homecare Letchworth has a Review Score of 6.8 (6.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Hales Homecare Letchworth has 4 reviews.
Good experience but would appreciate a phone call if carers are severely delayed for any reason.
Thank you for taking the time to leave a review for our Hertfordshire service. We welcome your feedback and will pass on the comments to the local branch manager to ensure any necessary action is taken. Unfortunately, sometimes emergency delays earlier on in a rota can impact on our care teams...
My mother has had fantastic carers over a number of years, caring for all her needs and requirements as she is bedbound. Over the past year, the company did have staffing issues at the beginning of the year and started to miss out on some of her visits, at present her breakfast and lunchtime visits are combined. They arrive around 10.30, sometimes later which I believe is way too late. Added to this, as my mum needs to be hosted onto the commode, two carers are required every visit but many times only one turns up. I have nothing but praise for the carers, something I can't say about the managers.
All the carers that Hales have provided for my husband have been very efficient and have shown a very high standard of care. Very friendly and helpful. We look forward to seeing them at every visit. We cannot select one particular carer who we feel stands out from any other.
Thank you so much for taking the time to review Hales Home Care. We are delighted that you are pleased with the service provided by our Hertfordshire team. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.
A well organised, reliable and caring organisation run by the manager. We are very happy overall.
Thank you so much for taking the time to recognise the incredible work that our care team do in Hertfordshire. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our care users safe and supported.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (8)
- Posted: Friday 08 May 2026Hales Group is pleased to announce Care Friends as the sponsor of the Person in Supporting Role of the Year Award at the Hales Group Awards 2026. The Hales Group...
- Posted: Friday 08 May 2026Hales Group is pleased to announce Hastee as the sponsor of the Hales Hero of the Year Award at the Hales Group Awards 2026, a new group-wide initiative celebrating the...
- Posted: Friday 08 May 2026Hales Group is proud to announce that OneTouch Health will be the headline sponsor of the Hales Group Awards 2026, a new group-wide initiative recognising excellence across homecare and recruitment....
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hales Homecare Letchworth.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Homecare Letchworth to verify any information. View our terms and conditions. Hales Homecare Letchworth has an Enhanced Service - more info.