Care Provided by Hales Homecare Letchworth
Types of Home Care
- Visiting Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Hales Homecare Letchworth to get a personalised quote
All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.
The price(s) shown are provided by the agency. Contact Hales Homecare Letchworth for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
Good to Know
Group / Owner
- Hales Group Ltd
- Private Owned
Person in charge
- Philip Duignan (Regional Manager)
Are you the Owner/Manager of Hales Homecare Letchworth?View your Advertising Options
Hales Homecare Letchworth Reviews (4)
6.8
Hales Homecare Letchworth has a Review Score of 6.8 (6.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Hales Homecare Letchworth has 4 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Hales Homecare Letchworth
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Review from J F (Client / Service User) published on 29 October 2024 Submitted via Postal Card•
Overall Experience
Good experience but would appreciate a phone call if carers are severely delayed for any reason.
Good experience but would appreciate a phone call if carers are severely delayed for any reason.
↩Reply from Nicola Mewse, Managing Director at Hales Homecare Letchworth
Thank you for taking the time to leave a review for our Hertfordshire service. We welcome your feedback and will pass on the comments to the local branch manager to ensure any necessary action is taken. Unfortunately, sometimes emergency delays earlier on in a rota can impact on our care teams...
Thank you for taking the time to leave a review for our Hertfordshire service. We welcome your feedback and will pass on the comments to the local branch manager to ensure any necessary action is taken. Unfortunately, sometimes emergency delays earlier on in a rota can impact on our care teams timekeeping. We are always looking at ways to improve communication and involvement of service users in our communities, with that in mind, we will make sure that the branch discuss with you our homecare app which may be appropriate for you to be able to see whether your carers are running late at any time. Thank you, once again, for your review.
Review from A A (Son of Client) published on 18 October 2022 Submitted via Website•
Overall Experience
My mother has had fantastic carers over a number of years, caring for all her needs and requirements as she is bedbound. Over the past year, the company did have staffing issues at the beginning of the year and started to miss out on some of her visits, at present her breakfast and lunchtime visits...
My mother has had fantastic carers over a number of years, caring for all her needs and requirements as she is bedbound. Over the past year, the company did have staffing issues at the beginning of the year and started to miss out on some of her visits, at present her breakfast and lunchtime visits are combined. They arrive around 10.30, sometimes later which I believe is way too late. Added to this, as my mum needs to be hosted onto the commode, two carers are required every visit but many times only one turns up. I have nothing but praise for the carers, something I can't say about the managers.
Review from Patricia S (Wife of Client) published on 28 June 2021 Submitted via Website•
Overall Experience
All the carers that Hales have provided for my husband have been very efficient and have shown a very high standard of care. Very friendly and helpful. We look forward to seeing them at every visit. We cannot select one particular carer who we feel stands out from any other.
All the carers that Hales have provided for my husband have been very efficient and have shown a very high standard of care. Very friendly and helpful. We look forward to seeing them at every visit. We cannot select one particular carer who we feel stands out from any other.
↩Reply from Nicola Mewse, Managing Director at Hales Homecare Letchworth
Thank you so much for taking the time to review Hales Home Care. We are delighted that you are pleased with the service provided by our Hertfordshire team. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.
Review from Philip R (Client / Service User) published on 25 June 2021 Submitted via Website•
Overall Experience
The carers are equally fantastic. Special mentions to the wonderful staff.
A well organised, reliable and caring organisation run by the manager. We are very happy overall.
The carers are equally fantastic. Special mentions to the wonderful staff.
A well organised, reliable and caring organisation run by the manager. We are very happy overall.
↩Reply from Nicola Mewse, Managing Director at Hales Homecare Letchworth
Thank you so much for taking the time to recognise the incredible work that our care team do in Hertfordshire. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our care users safe and supported.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (7)
News
- 19 Jun 2026
On Thursday, 4th June, colleagues from across Hales Group came together to celebrate excellence, dedication and achievement at the annual Hales Group Awards in Peterborough. The event recognised individuals and...
- 08 May 2026
Hales Group is pleased to announce Care Friends as the sponsor of the Person in Supporting Role of the Year Award at the Hales Group Awards 2026. The Hales Group...
- 08 May 2026
Hales Group is pleased to announce Hastee as the sponsor of the Hales Hero of the Year Award at the Hales Group Awards 2026, a new group-wide initiative celebrating the...
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hales Homecare Letchworth.
Accreditations
There are no accreditations posted yet for Hales Homecare Letchworth.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Hales Homecare Letchworth
How much does Hales Homecare Letchworth cost?
The agency lists fees from £28.46 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider).
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Homecare Letchworth to verify any information. View our terms and conditions. Hales Homecare Letchworth has a Basic Service -what a Basic Service includes.