Hales Homecare Letchworth

608 Jubilee Trading Estate, Letchworth Garden City SG6 1NE
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6.8 4 Reviews
  • Hales Homecare Letchworth, Letchworth Garden City
Hales Homecare Hertfordshire provides outstanding, bespoke domiciliary care, specially tailored to your requirements. They can help you maintain your independence and live an enjoyable independent life, with a little added support.

They offer domiciliary care to enable you to remain living comfortably in your home, rather than face the upheaval of moving to residential care.

Hales Homecare is registered by the Quality Care Commission (CQC), which regulates care standards. Hales Homecare Hertfordshire exceeds these care standards, which means that you can rest assured that you will receive professional, outstanding care from fully trained care workers.

They are able to provide domestic support, offering a sensitive personal care service to assist with washing, dressing and toileting, amongst other daily tasks. Hales' friendly carers are also happy to accompany you on any outings and to any appointments and can even come with you on holidays so that you don’t miss out on exciting opportunities.

Hales appreciates that your needs may change which is why they are entirely flexible to your requirements. They can visit you as much as you require, from just a few times a week through to several times a day, and they can also provide full live-in care.

It can be difficult to accept care and welcome someone into your home to address sensitive issues. They fully understand this and want you to feel as comfortable as possible. Hales Homecare's devoted carers are professionally trained to care for a variety of complex conditions and needs and all undergo a Disclosure and Barring Service check so you can rest assured that you will be in safe hands.

If you would like to talk through your care needs and find out how Hales Homecare could help you, please call or email.
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.37

All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

These prices are only a guideline, please contact Hales Homecare Letchworth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Philip Duignan (Regional Manager)

Hales Homecare Letchworth Reviews (4)

6.8

Hales Homecare Letchworth has a Review Score of 6.8 (6.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Hales Homecare Letchworth has 4 reviews.

Overall Experience
  • 1
  • 2
  • 0
  • 1
  • 0
Date Published
  • 4
  • 0
  • 1
  • 1
  • 3
Reviewer Connection to Hales Homecare Letchworth
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from J F (Client) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good experience but would appreciate a phone call if carers are severely delayed for any reason.
Reply from Nicola Mewse, Managing Director at Hales Homecare Letchworth

Thank you for taking the time to leave a review for our Hertfordshire service. We welcome your feedback and will pass on the comments to the local branch manager to ensure any necessary action is taken. Unfortunately, sometimes emergency delays earlier on in a rota can impact on our care teams timekeeping. We are always looking at ways to improve communication and involvement of service users in our communities, with that in mind, we will make sure that the branch discuss with you our homecare app which may be appropriate for you to be able to see whether your carers are running late at any time. Thank you, once again, for your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A A (Son of Client) published on 18 October 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother has had fantastic carers over a number of years, caring for all her needs and requirements as she is bedbound. Over the past year, the company did have staffing issues at the beginning of the year and started to miss out on some of her visits, at present her breakfast and lunchtime visits
are combined. They arrive around 10.30, sometimes later which I believe is way too late. Added to this, as my mum needs to be hosted onto the commode, two carers are required every visit but many times only one turns up. I have nothing but praise for the carers, something I can't say about the managers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia S (Wife of Client) published on 28 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the carers that Hales have provided for my husband have been very efficient and have shown a very high standard of care. Very friendly and helpful. We look forward to seeing them at every visit. We cannot select one particular carer who we feel stands out from any other.
Reply from Nicola Mewse, Managing Director at Hales Homecare Letchworth

Thank you so much for taking the time to review Hales Home Care. We are delighted that you are pleased with the service provided by our Hertfordshire team. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Philip R (Client) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are equally fantastic. Special mentions to the wonderful staff.
A well organised, reliable and caring organisation run by the manager. We are very happy overall.
Reply from Nicola Mewse, Managing Director at Hales Homecare Letchworth

Thank you so much for taking the time to recognise the incredible work that our care team do in Hertfordshire. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our care users safe and supported.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 6.8 (6.833)

Overview of Review Score

The Review Score of 6.8 (6.833) out of 10 for Hales Homecare Letchworth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.833 for Hales Homecare Letchworth is calculated as follows: ( (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 6 Ratings = 3.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Homecare Letchworth is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Hales Homecare Letchworth

What Type of Services does Hales Homecare Letchworth offer?

Hales Homecare Letchworth offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Homecare Letchworth to verify any information. View our terms and conditions. Hales Homecare Letchworth has an Enhanced Service - more info.