Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Hales Homecare Letchworth

stars
stars 29 October 2024
Good experience but would appreciate a phone call if carers are severely delayed for any reason.
Review from J F (Client / Service User)
stars
stars 18 October 2022
My mother has had fantastic carers over a number of years, caring for all her needs and requirements as she is bedbound. Over the past year, the company did have staffing issues at the beginning of the year and started to miss out on some of her visits, at present her breakfast and lunchtime visits
are combined. They arrive around 10.30, sometimes later which I believe is way too late. Added to this, as my mum needs to be hosted onto the commode, two carers are required every visit but many times only one turns up. I have nothing but praise for the carers, something I can't say about the managers.
Review from A A (Son of Client/Service User)
stars
stars 28 June 2021
All the carers that Hales have provided for my husband have been very efficient and have shown a very high standard of care. Very friendly and helpful. We look forward to seeing them at every visit. We cannot select one particular carer who we feel stands out from any other.
Review from Patricia S (Wife of Client/Service User)
stars
stars 25 June 2021
The carers are equally fantastic. Special mentions to the wonderful staff. A well organised, reliable and caring organisation run by the manager. We are very happy overall.
Review from Philip R (Client / Service User)