CareYourWay Hertfordshire

Luton LU1 2PL
Review Us
9.9 53 Reviews
  • CareYourWay Hertfordshire, Luton
CareYourWay Hertfordshire truly believes in the provision of an outstanding care service, providing tailored, bespoke and person-centred services for individuals at home all across the Hertfordshire area.

Dedicated to providing a service that allows an individual to be at the centre of all decision-making, the service is entirely centred around how you would like to live your life. The company truly believes in empowering quality of life and independence at home, supporting people to live life to their fullest potential, whilst retaining control over their care plans and the life they'd like to live. Entirely bespoke to how you'd like to live your life, care really is your way, taking all of your likes, dislikes, hobbies and passions into account when planning your care. With CareYourWay Hertfordshire, you can live life by your own rules, in your own environment, alongside your friends and family.

CareYourWay thoroughly trains their care teams to a high-quality level, ensuring they're the right fit for your loved ones' care. When matching caregivers to individuals at home, the company takes everything into account before carefully selecting a carer for a client, providing peace of mind and reassurance to family members that their loved one is receiving the highest quality care, from the highest quality caregivers. Care teams are placed through an intensive induction and training course, with certified accolades and achievements. CareYourWay will continue to provide a care service that sets the new industry standard, where clients smile every time their carer walks through their front door.
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Care Provided by CareYourWay Hertfordshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At CareYourWay, every care plan is uniquely designed to suit your individual needs and preferences. To make our services as accessible as possible, we adopt a dependency fee guide, ensuring pricing reflects the level of support you require. Clients are charged on a price-per-hour basis, with fees varying according to your bespoke care plan. We’d be delighted to discuss your personal requirements and provide clear, tailored pricing information — please feel free to contact us for a friendly, no-obligation conversation.

Contact CareYourWay Hertfordshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact CareYourWay Hertfordshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sobia Farooq (Managing Director & Nominated individual)

CareYourWay Hertfordshire Reviews (53)

9.9

CareYourWay Hertfordshire has a Review Score of 9.9 (9.897) out of 10, based on 31 reviews in the last 2 years.
Over all time CareYourWay Hertfordshire has 53 reviews.

Overall Experience
  • 47
  • 6
  • 0
  • 0
  • 0
Date Published
  • 53
  • 17
  • 22
  • 31
  • 22
Reviewer Connection to CareYourWay Hertfordshire
  • 28
  • 14
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 53, showing 1-20
Review from A B (Client) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the service.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you for your wonderful review - it is greatly appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A B (Daughter of Client) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 95 year old mother's care has been excellent - I don't think it could be bettered. It is no exaggeration to say that since CYW took over, she has had a new lease of life, taking an interest in everything around her and coming back to her normal positive, cheerful self. All the staff and carers
are wonderful, taking an interest and also responding quickly to messages and concerns. Everybody should have access to this sort of care!
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for a wonderful review - it means the world to us.
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  • Treated with Dignity
  • Value for Money
Review from Marjorie C (Client) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good support & care.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for the wonderful comment. We really appreciate it and it is our privilege and pleasure to provide the care that we do.
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  • Care / Support
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Review from Asa M (Client) assisted by family/friend published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the level of care.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for your wonderful comments. It means the world to us.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret H (Client) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found an excellent care company. Everybody is lovely and nothing is too much trouble, and having a monthly coffee morning where I can get out and meet people is an added bonus. Well done, everybody.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for your wonderful comments. It means the world to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pamela C (Client) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She helps me well with everything.
She does my hair very well.
She is very cheerful!
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for your wonderful comments. It means the world to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth C (Daughter of Client) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been really happy with the Care received for my mother since she left respite at a residential home. She has found the carers to be very friendly and happy in their jobs - they're extremely helpful and have made the transition back to more independent living a pleasure.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for your wonderful comments. It means the world to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen R (Daughter of Client) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care Your Way looked after mum from before she was discharged from hospital to her last days at home. The lovely carers brought a smile to mum's face and ensured that she was always comfortable, safe and happy.
The team were always available to respond to any issues and we had every confidence in
them.
Reply from Sobia Farooq, Manager at CareYourWay HertfordshireThankyou for the lovely feedback! It means the world to us! It was a pleasure to care for such a beautiful lady, who touched so many peoples lives!
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Review from Derek W (Client) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hebe - I look forward to her visits - it starts my day excellently.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for your wonderful review - it means the world to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mary P (Sister of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend CareYourWay in Hertfordshire highly enough. They provided 24-hour live-in care for my sister in her own home, and the level of service was outstanding. The care package was completely tailored to her individual needs, giving us peace of mind that she was safe, comfortable, and well
supported.
Communication with the company was excellent throughout. I was always able to contact the Managing Director, Sobia, directly, and she consistently went above and beyond to support us. No matter the situation, she always found a solution, and nothing was ever too much trouble.
The dedication, professionalism, and compassion shown by CareYourWay made a difficult time so much easier for both my sister and our family. I would definitely recommend them to anyone looking for high-quality, personalised care.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for your wonderful review. It means the world to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Colin U (Nephew of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The live-in care provided during this difficult time for my 99-year-old Aunt was compassionate and friendly yet totally professional, without the provided care she would not have been able to stay at home - her main wish.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for your wonderful review. It is our absolute pleasure to provide the service we do.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M S (Daughter of Client) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very Professional staff, who were very helpful and sympathetic towards my mother's health conditions. They understood her specific needs and supported us with embedding a caring schedule that works for both the carer and the family.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you for your wonderful review. It means the world to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John S (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good, satisfying, pleasant.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for your very kind and considerate words.
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  • Treated with Dignity
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Review from Anne S (Client) assisted by family/friend published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant carer, comes regularly.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for your wonderful comments. It's our pleasure to provide the care that we do.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris S (Son of Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Consistant care and good communication between the on site carers, the admin staff and the visiting management. I would recomend CareYourWay for home care of elderly frail clients. Any queries were quickly addressed and not allowed to become a problem. I felt reassured to leave my mother in their care
without the need for any intervention. Mother was confortable and well cared for until the peaceful end.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for your wonderful review. As ever, it's our pleasure to provide the support that we do.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Catrin H (Daughter of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care Your Way were absolutely incredible to my mum and family. As soon as I met the manager, I was met with such genuine care and warmth, during a very difficult time towards the end of mums life. We were trying to get Mum home from a hospice during her final days and they did everything to make this
happen so quickly to meet Mums wishes to get her home quickly. They were caring, attentive, supportive and patient. This didn't feel like a service from a company, it felt so personal and kind. Nothing was too much trouble and I thank them from the bottom of my heart for making a try difficult time easier. Forever grateful to Care Your Way.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for your very kind words - it has been our pleasure. The entire team at CareYourWay were overjoyed by your very kind and considerate review - thank you again.
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Review from Jean H (Client) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After the initial meeting, the carers adapted quickly. They learnt my routine and we fell into a rhythm. They have been aware of my needs and try to leave the house ready for a day's use. They are smiling and bring a breath of normality.
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Review from S B (Daughter of Client) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I contacted CareYourWay after Dad's NHS package of care finished following a hospital admission. The manager was very approachable and was willing to help provide a bespoke package of care. The team were very responsive to emails and phone calls and I always got through to a person on the phone. The
carers started 5 days ago. They are all very friendly and gentle with Dad. They were supervised for the first few visits. The carers have been prompt and treated Dad, me and our house respectfully. I am very happy with the company so far.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you so much for the lovely words - it is our pleasure.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I H (Son of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received stoma care from care your way. The care was exceptional, she then had to move to palliative care and they she has a live in carer. The 2 years of care was exceptional and we are very happy. The carers went above and beyond for try mother.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you, so much, for the wonderful comments. It is our pleasure to provide the care that we do.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R D (Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are very good
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay HertfordshireThank you for your wonderful review - it is our absolute pleasure.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for CareYourWay Hertfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for CareYourWay Hertfordshire is calculated as follows: ( (165 Excellents x 5) + (19 Goods x 4) ) ÷ 184 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for CareYourWay Hertfordshire is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (1)

Sobia

Sobia Farooq

Job Title: Managing Director & Registered Manager Joined: 2022

With over 10 years of nursing and care experience within her field, Sobia has had a life-long commitment to providing the highest standard of service in care. Dedicated to providing an outstanding quality of life for those living at home, and empowering those within the local community, Sobia's passion, dedication and commitment to setting industry standards have informed the quality of service provided in the Hertfordshire & Harpenden area.


Recognising the importance of working with its local community, Sobia's desire to work with local businesses to combat loneliness and isolation, whilst greatly improving local care standards, has forged her path in care. In 2022, Sobia is launching events across Hertfordshire & Harpenden, focused on growing local inclusivity. As a key member of the Hertfordshire care community, Sobia aims to raise the bar within the national standards of outstanding care at home.

Frequently Asked Questions about CareYourWay Hertfordshire

What Type of Services does CareYourWay Hertfordshire offer?

CareYourWay Hertfordshire offers Home Care.

How many Carers does CareYourWay Hertfordshire employ?

CareYourWay Hertfordshire employs 51 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Hertfordshire to verify any information. View our terms and conditions. CareYourWay Hertfordshire has an Enhanced Service - more info.