CareYourWay Hertfordshire

Luton LU1 2PL
Review Us
9.9 46 Reviews
  • CareYourWay Hertfordshire, Luton
CareYourWay Hertfordshire truly believes in the provision of an outstanding care service, providing tailored, bespoke and person-centred services for individuals at home all across the Hertfordshire area.

Dedicated to providing a service that allows an individual to be at the centre of all decision-making, the service is entirely centred around how you would like to live your life. The company truly believes in empowering quality of life and independence at home, supporting people to live life to their fullest potential, whilst retaining control over their care plans and the life they'd like to live. Entirely bespoke to how you'd like to live your life, care really is your way, taking all of your likes, dislikes, hobbies and passions into account when planning your care. With CareYourWay Hertfordshire, you can live life by your own rules, in your own environment, alongside your friends and family.

CareYourWay thoroughly trains their care teams to a high-quality level, ensuring they're the right fit for your loved ones' care. When matching caregivers to individuals at home, the company takes everything into account before carefully selecting a carer for a client, providing peace of mind and reassurance to family members that their loved one is receiving the highest quality care, from the highest quality caregivers. Care teams are placed through an intensive induction and training course, with certified accolades and achievements. CareYourWay will continue to provide a care service that sets the new industry standard, where clients smile every time their carer walks through their front door.
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Care Provided by CareYourWay Hertfordshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At CareYourWay, every care plan is uniquely designed to suit your individual needs and preferences. To make our services as accessible as possible, we adopt a dependency fee guide, ensuring pricing reflects the level of support you require. Clients are charged on a price-per-hour basis, with fees varying according to your bespoke care plan. We’d be delighted to discuss your personal requirements and provide clear, tailored pricing information — please feel free to contact us for a friendly, no-obligation conversation.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Sobia Farooq (Managing Director & Nominated individual)

CareYourWay Hertfordshire Reviews (46)

9.9

CareYourWay Hertfordshire has a Review Score of 9.9 (9.872) out of 10, based on 25 reviews in the last 2 years.
Over all time CareYourWay Hertfordshire has 46 reviews.

Overall Experience
  • 40
  • 6
  • 0
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Date Published
  • 46
  • 11
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  • 24
  • 22
Reviewer Connection to CareYourWay Hertfordshire
  • 23
  • 11
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  • 1
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Total of 46, showing 1-20
Review from Derek W (Client) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hebe - I look forward to her visits - it starts my day excellently.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you so much for your wonderful review - it means the world to us.
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Review from Mary P (Sister of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend CareYourWay in Hertfordshire highly enough. They provided 24-hour live-in care for my sister in her own home, and the level of service was outstanding. The care package was completely tailored to her individual needs, giving us peace of mind that she was safe, comfortable, and well
supported.
Communication with the company was excellent throughout. I was always able to contact the Managing Director, Sobia, directly, and she consistently went above and beyond to support us. No matter the situation, she always found a solution, and nothing was ever too much trouble.
The dedication, professionalism, and compassion shown by CareYourWay made a difficult time so much easier for both my sister and our family. I would definitely recommend them to anyone looking for high-quality, personalised care.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you so much for your wonderful review. It means the world to us.
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Review from Colin U (Nephew of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The live-in care provided during this difficult time for my 99-year-old Aunt was compassionate and friendly yet totally professional, without the provided care she would not have been able to stay at home - her main wish.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you so much for your wonderful review. It is our absolute pleasure to provide the service we do.
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Review from M S (Daughter of Client) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very Professional staff, who were very helpful and sympathetic towards my mother's health conditions. They understood her specific needs and supported us with embedding a caring schedule that works for both the carer and the family.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you for your wonderful review. It means the world to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S A (Daughter-in-law of Client) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had the most amazing experience, everyone we worked with was caring, kind and compassionate. The team really understood my father in law's challenging needs, and provided him with the best of care enabling him to stay at home. We will be forever grateful and can't recommend care your way enough.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire
Thankyou so much for taking the time to leave such a lovely review.
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Review from John S (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good, satisfying, pleasant.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you so much for your very kind and considerate words.
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Review from Anne S (Client) assisted by family/friend published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant carer, comes regularly.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you so much for your wonderful comments. It's our pleasure to provide the care that we do.
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Review from Chris S (Son of Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Consistant care and good communication between the on site carers, the admin staff and the visiting management. I would recomend CareYourWay for home care of elderly frail clients. Any queries were quickly addressed and not allowed to become a problem. I felt reassured to leave my mother in their care
without the need for any intervention. Mother was confortable and well cared for until the peaceful end.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you so much for your wonderful review. As ever, it's our pleasure to provide the support that we do.
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Review from Catrin H (Daughter of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care Your Way were absolutely incredible to my mum and family. As soon as I met the manager, I was met with such genuine care and warmth, during a very difficult time towards the end of mums life. We were trying to get Mum home from a hospice during her final days and they did everything to make this
happen so quickly to meet Mums wishes to get her home quickly. They were caring, attentive, supportive and patient. This didn't feel like a service from a company, it felt so personal and kind. Nothing was too much trouble and I thank them from the bottom of my heart for making a try difficult time easier. Forever grateful to Care Your Way.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you so much for your very kind words - it has been our pleasure. The entire team at CareYourWay were overjoyed by your very kind and considerate review - thank you again.
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Review from Jean H (Client) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After the initial meeting, the carers adapted quickly. They learnt my routine and we fell into a rhythm. They have been aware of my needs and try to leave the house ready for a day's use. They are smiling and bring a breath of normality.
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Review from S B (Daughter of Client) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I contacted CareYourWay after Dad's NHS package of care finished following a hospital admission. The manager was very approachable and was willing to help provide a bespoke package of care. The team were very responsive to emails and phone calls and I always got through to a person on the phone. The
carers started 5 days ago. They are all very friendly and gentle with Dad. They were supervised for the first few visits. The carers have been prompt and treated Dad, me and our house respectfully. I am very happy with the company so far.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you so much for the lovely words - it is our pleasure.
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Review from I H (Son of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received stoma care from care your way. The care was exceptional, she then had to move to palliative care and they she has a live in carer. The 2 years of care was exceptional and we are very happy. The carers went above and beyond for try mother.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you, so much, for the wonderful comments. It is our pleasure to provide the care that we do.
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Review from R D (Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are very good
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you for your wonderful review - it is our absolute pleasure.
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Review from Hannah S (Daughter of Client) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care Your Way Herts were fantastic at taking care of my housebound, terminally ill Dad during the last 10 months of his life. They provided live in support with wonderful, caring staff. As my Dad's condition deteriorated they altered his support to meet his needs. The managers were also very responsive
and gave excellent customer service. When an urgent care requirement occurred with my mother-in-law Care Your Way were the only care company we found who were willing and able to provide the required immediate level of support - in the end she was hospitalised instead but their lightening fast response to our urgent request was much appreciated..
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire
Thank you for the lovely review. It was an honour to be able to provide the care for your Dad.
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Review from Sharon S (Daughter of Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been looked after by care your way for almost 2 years. She has always been cared for in the best possible way & this gives me peace of mind. All the staff are very caring & professional. The office staff are always very helpful & always make sure that the carers they provide are very well
suited to my mums needs. I would highly recommend them.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you for your wonderful review. It's our pleasure to provide the care that we do.
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Review from K M (Husband of Client) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The change in the rota can be confusing. When the evening carer arrives one hour early it makes P.M food time difficult. I would like access to the schedule online.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire
Thank you for taking the time to leave a review. We are always looking to improve Customer experience and satisfaction and will look into amending your access to the schedule. We are delighted to see…read more
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Review from Diane R (Daughter of Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
CareYourWay has been a great asset to Mum's care (she has dementia). All staff are very friendly and professional. It means I don't have to worry about her so much. Would not hesitate to recommend.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you so much for the wonderful review. We are so pleased to provide the care we do.
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  • Care / Support
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Review from D L (Client) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the service I am having. Your carers are my friends.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you so much. Our carers will be over the moon to hear your wonderful words. We'll be sure to share this with the team. Thank you so much, and it's our pleasure.
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Review from S W (Daughter of Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been receiving companionship care for 3 months now and is delighted with it. The carers treat him with respect and are very friendly.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you so much for the lovely kind words! Our team in Hertfordshire is delighted to provide the care that we do.
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Review from J W (Client) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been with this company for over a year and have a good experience of care.
One small downside is that they employ foreign students from universities. These girls and very pleasant and caring but their bedmaking and shower screen cleaning are not always up to standard.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire
Thank you so much for the wonderful review. It's our pleasure.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for CareYourWay Hertfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for CareYourWay Hertfordshire is calculated as follows: ( (130 Excellents x 5) + (19 Goods x 4) ) ÷ 149 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay Hertfordshire is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (1)

Sobia

Sobia Farooq

Job Title: Managing Director & Registered Manager Joined: 2022

With over 10 years of nursing and care experience within her field, Sobia has had a life-long commitment to providing the highest standard of service in care. Dedicated to providing an outstanding quality of life for those living at home, and empowering those within the local community, Sobia's passion, dedication and commitment to setting industry standards have informed the quality of service provided in the Hertfordshire & Harpenden area.


Recognising the importance of working with its local community, Sobia's desire to work with local businesses to combat loneliness and isolation, whilst greatly improving local care standards, has forged her path in care. In 2022, Sobia is launching events across Hertfordshire & Harpenden, focused on growing local inclusivity. As a key member of the Hertfordshire care community, Sobia aims to raise the bar within the national standards of outstanding care at home.

Frequently Asked Questions about CareYourWay Hertfordshire

What Type of Services does CareYourWay Hertfordshire offer?

CareYourWay Hertfordshire offers Home Care.

How many Carers does CareYourWay Hertfordshire employ?

CareYourWay Hertfordshire employs 51 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Hertfordshire to verify any information. View our terms and conditions. CareYourWay Hertfordshire has an Enhanced Service - more info.