CareYourWay Hertfordshire

Luton LU1 2PL
Review Us
9.9 41 Reviews
  • CareYourWay Hertfordshire, Luton
CareYourWay Hertfordshire truly believes in the provision of an outstanding care service, providing tailored, bespoke and person-centred services for individuals at home all across the Hertfordshire area.

Dedicated to providing a service that allows an individual to be at the centre of all decision-making, the service is entirely centred around how you would like to live your life. The company truly believes in empowering quality of life and independence at home, supporting people to live life to their fullest potential, whilst retaining control over their care plans and the life they'd like to live. Entirely bespoke to how you'd like to live your life, care really is your way, taking all of your likes, dislikes, hobbies and passions into account when planning your care. With CareYourWay Hertfordshire, you can live life by your own rules, in your own environment, alongside your friends and family.

CareYourWay thoroughly trains their care teams to a high-quality level, ensuring they're the right fit for your loved ones' care. When matching caregivers to individuals at home, the company takes everything into account before carefully selecting a carer for a client, providing peace of mind and reassurance to family members that their loved one is receiving the highest quality care, from the highest quality caregivers. Care teams are placed through an intensive induction and training course, with certified accolades and achievements. CareYourWay will continue to provide a care service that sets the new industry standard, where clients smile every time their carer walks through their front door.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At CareYourWay, every care plan is uniquely designed to suit your individual needs and preferences. To make our services as accessible as possible, we adopt a dependency fee guide, ensuring pricing reflects the level of support you require. Clients are charged on a price-per-hour basis, with fees varying according to your bespoke care plan. We’d be delighted to discuss your personal requirements and provide clear, tailored pricing information — please feel free to contact us for a friendly, no-obligation conversation.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sobia Farooq (Managing Director & Registered Manager)

CareYourWay Hertfordshire Reviews (41)

9.9

CareYourWay Hertfordshire has a Review Score of 9.9 (9.871) out of 10, based on 22 reviews in the last 2 years.
Over all time CareYourWay Hertfordshire has 41 reviews.

Overall Experience
  • 35
  • 6
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Date Published
  • 41
  • 9
  • 11
  • 22
  • 19
Reviewer Connection to CareYourWay Hertfordshire
  • 22
  • 10
  • 3
  • 3
  • 1
  • 1
  • 1
Total of 41, showing 21-40
Review from G H (Client) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are helpful.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thankyou for the lovely feedback, we all enjoy visiting you!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J C (Sister of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend and thank CareYourWay for providing 24 hour palliative home care for my sister, who lives alone in a retirement apartment. The carers are outstanding, friendly, skilled, trustworthy and respectful. They go well beyond the call of duty in responding to my sister’s every wish and need.
The
management team are knowledgeable and approachable. They have a good working relationship with other healthcare professionals, who can provide medical expertise, advice on the adaptation of the home and the provision of aids and equipment as needed. Advice on entitlement to financial allowances is also available.
The wonderful care my sister is receiving enables her to relax at home, in a peaceful, loving environment, and for me, living at a distance, to have confidence in her well being and security.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for your kind words. We thoroughly enjoy providing care for your loved one and thank you for allowing us to be part of the journey.

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Review from T A (Client) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is very, very good.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for the lovely feedback. We thoroughly enjoy caring for you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gwendoline O (Client) assisted by family/friend published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are lovely, very friendly and reliable.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

It has been a pleasure to care for you. Thank you for the lovely feedback.

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Review from J R (Client) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care I have received.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for the lovely feedback, we thoroughly enjoy being part of your journey.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Philip H (Client) published on 5 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was most impressed by the standard of personal care I received from 'CareYourWay' over the months of May and June 2023. The carers generally arrived on time and all of them were pleasant and friendly people who helped me get into and out of bed and also with washing. They did other things like taking
out the recycling and emptying my dishwasher.
I had to deal with the office staff once or twice and they too were efficient and courteous.
One thing I would suggest is making sure that every carer gives the client their name when entering the house or flat - 'hello, it's...' - since the client may not always remember the carer's name and would have to ask.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for the lovely feedback, we have thoroughly enjoyed caring for you and are delighted that, as a result of our service, you no longer require care and are managing independently. I have taken note of your feedback and will make the relevant changes.

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Review from Marion P (Client) published on 14 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice to see so many friendly faces and helpful.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for the lovely feedback, we thoroughly enjoy visiting you!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maureen W (Client) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have all been very good. They show initiative and are courteous and respectful. Nothing is too much trouble.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you so much for your feedback, we appreciate you.

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  • Value for Money
Review from Catherine G (Client) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really value the staff and girls.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thanky ou for the lovely feedback, we appreciate you taking the time to give feedback.

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  • Value for Money
Review from Graham S (Client) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always cheerful and competent service.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for the feedback, we thoroughly enjoy providing care for you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ian A (Son of Client) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professionally managed care company, easy to deal with and always happy to help. Carers are all very pleasant, caring and helpful. Can only recommend highly the management and care team. Thank you.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you so much for your kind words and the lovely feedback.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Philippa W (Daughter of Client) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the carers that look after my dad. I feel confident that Dad is in good hands and this gives me comfort and confidence to try and live my life without worry for Dad. All staff are very professional and friendly. All feedback is dealt with without delay. CareYourWay has remained
100% reliable (even in the snow). Well done to all. A big thank you to you all.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you so much for your kind words - we thoroughly enjoy caring for your dad!

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  • Care / Support
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Review from Daphne V (Client) published on 6 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience, the young ladies who come to assist me wash and dress, empty my commode and generally clear up for me and once helped me find my pills are very kind and efficient. They are a pleasure to have in my home.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you so much for your review. We are delighted that you are happy with the care and the team thoroughly enjoy caring for you!

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Review from R G (Client) published on 6 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
CareYourWay is an exceptional organisation for both the quality of its staff and its management.
A very noticeable feature of CareYourWay is that all staff have received training of a very high quality.
Staff visiting clients in their homes are supported by immediate digital contact with their administrative
office, should the need arise for advice or in an emergency situation. Visiting times to clients, once agreed, are strictly observed.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you so much for your lovely review, we thoroughly enjoy caring for you!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth B (Client) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you so much for your lovely feedback, we thoroughly enjoy caring for you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Friend of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are very friendly and helpful. My mother couldn't start the day any better. They help her wash, dress and wash-up. She is also very appreciative of some company every morning. This help has been fundamental in maintaining her independence.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for your kind words, we really enjoy caring for your mum.

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Review from Alison H (Daughter of Client) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very satisfied with all the carers who have visited her. They are polite and friendly and take the time to get to know Mum, so take care of her needs and always ask if there is anything else they can help assist with. She feels very comfortable and satisfied with the care provided. They are very
respectful, know their job and are very caring, so they have been very well-trained. They never seem to be clock-watching and always take their shoes off! Well done, and thank you; it's a weight off the family's mind to know Mum is looked after well and safe.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you so much for your kind words. We thoroughly enjoy caring for your Mum.

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  • Treated with Dignity
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Review from Leonard S (Client) assisted by family/friend published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care. No complaints from me. First-class.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for your feedback, we are delighted you are satisfied with your care.

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Review from Brian R (Client) assisted by family/friend published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care started Friday 9th December. Very happy with the friendly and helpful care given.
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you very much for your review, we are very grateful for your feedback and kind comments.

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  • Care / Support
  • Management
  • Treated with Dignity
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Review from Jeanette N (Daughter of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with the care provided for Mum. Having a regular team has enabled her to begin to form relationships with her carers and feel that she is understood. Nothing is too much trouble and everyone has been really friendly and attentive to her needs. Thank you!
Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

We are delighted with your feedback and that you're happy with the care that's been provided.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for CareYourWay Hertfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for CareYourWay Hertfordshire is calculated as follows: ( (115 Excellents x 5) + (17 Goods x 4) ) ÷ 132 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay Hertfordshire is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (1)

Sobia

Sobia Farooq

Job Title: Managing Director & Registered Manager Joined: 2022

With over 10 years of nursing and care experience within her field, Sobia has had a life-long commitment to providing the highest standard of service in care. Dedicated to providing an outstanding quality of life for those living at home, and empowering those within the local community, Sobia's passion, dedication and commitment to setting industry standards have informed the quality of service provided in the Hertfordshire & Harpenden area.


Recognising the importance of working with its local community, Sobia's desire to work with local businesses to combat loneliness and isolation, whilst greatly improving local care standards, has forged her path in care. In 2022, Sobia is launching events across Hertfordshire & Harpenden, focused on growing local inclusivity. As a key member of the Hertfordshire care community, Sobia aims to raise the bar within the national standards of outstanding care at home.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Hertfordshire to verify any information. View our terms and conditions. CareYourWay Hertfordshire has an Enhanced Service - more info.