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Home Care Providers Owned by Hales Group Ltd in South Yorkshire

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6.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Hales Group Ltd in South Yorkshire

Only the locations & reviews in South Yorkshire for Hales Group Ltd are showing below.

View the details of all 20 locations (with 79 reviews) owned by Hales Group Ltd

Hales Group Ltd Locations in South Yorkshire (4)

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4 Home Care Providers owned by Hales Group Ltd in South Yorkshire
Hales Home Care Doncaster

Unit 3, M&M Business Park, Doncaster Road, Kirk Sandwell, Doncaster DN3 1HR 

7.6 1 review
"We find that the lady carers are very helpful and will help in any way they can and nothing is too much trouble to them. They are always…"   Read review

Hales Homecare Doncaster provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved… Read more about Hales Home Care Doncaster

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Hales Home Care Sheffield

Horizon House, Roman Ridge Road, Sheffield S9 1GD 

7.0 3 reviews
"My mum and dad both have very complex needs, the care they get is exceptional and very consistent. The care company have worked so hard…"   Read all 3 reviews

Hales Home Care Sheffield is dedicated to providing bespoke home care services to help clients maintain their independence and lead fulfilling lives with added support. Their comprehensive care services are tailored to meet the individual needs of… Read more about Hales Home Care Sheffield

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £23.90 / hour
Niche Care Rotherham

Unit B10 Taylor's Court, Parkgate, Rotherham S62 6NU 

2.6 1 review

Niche Care Rotherham provides outstanding, bespoke domiciliary care, specially tailored to their server user's requirements. Their extensive experience in the care sector ensures that you or your loved one will receive exceptional support from professionally… Read more about Niche Care Rotherham

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £26.76 / hour
Hales Home Care Rotherham

B11, Taylors Court, Parkgate, Rotherham S62 6NU 

1.0 1 review

Hales Home Care (Rotherham) provides bespoke domiciliary care to people who wish to remain living in their own homes. The team pride themselves on offering flexible care that is tailored entirely to each client's individual needs, wishes and lifestyle… Read more about Hales Home Care Rotherham

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £26.76 / hour

Hales Group Ltd Reviews in South Yorkshire (6)

6.0

Hales Group Ltd has a Group Review Score of 6.0 (5.974) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hales Group Ltd must have a Review Score.

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Date Published
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Reviewer Connection to Hales Group Ltd
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Review of

Niche Care Rotherham

from Kathryn B (Daughter of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have found out that today for the third time in a row, the carer has not given my Dad the correct medication, despite his needs being explained to them when they made the errors on the second and third times.
Reply from Irene Amarante, Digital Media & Marketing Manager at Niche Care Rotherham

Thank you for taking the time to leave us a review. We take your concerns seriously and are currently looking into this matter. As always, our priority is to ensure the wellbeing and satisfaction of those we support.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Sheffield

from P T (Son of Client) published on 3 October 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Generally, the care is pretty good but the main issue we have is the timing of the calls. When Hales took over it was agreed that Mum likes to get up around 9 am and go to bed around 7.30 pm but the evening call is usually set around 8.30 pm and sometimes even later but usually when we speak to the
carers they say they'll try to get here for 7.30 pm. But on the morning calls we can be calling up around 10:15 am asking where the carers are, and on a rare occasion the carers haven't arrived until 11.45 am to get mum up washed and ready by which time I have managed to do it myself as mum will keep asking when can I get up.
I know it may be staffing issues and sickness, with the staff who are working having more work put on them to cover for sickness but it can be frustrating trying to arrange things when you don't know what time the carers are going to turn up.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Sheffield

Thank you for taking the time to provide us with your feedback. We're pleased to hear that, overall, you find the care provided to be good. However, we apologise for the issues you've experienced with the timing of your mum's care visits. We value your feedback and are committed to addressing this issue. Please contact us directly at quality@halesgroup.co.uk as this will allow us to discuss the matter further, ensuring your mother is receiving the person-centred care required.

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Review of

Hales Home Care Sheffield

from E D (Daughter of Client) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad both have very complex needs, the care they get is exceptional and very consistent. The care company have worked so hard over the past years to work with me to get to know my mum and dad's needs so that they can provide the best possible care for them. My mum and dad need the same carers
daily because of their condition and even when exceptional circumstances happen the care providers try to accommodate my parents' needs as much as they can and keep to carers who know them. The office staff and carers are so helpful whenever I call and the carers my mum and dad have are lovely people. The carers are very patient, kind and compassionate. I do not know what my mum and dad would do without them.
Reply from Nicola Mewse, Managing Director at Hales Home Care Sheffield

Thank you so much for taking the time to leave such a detailed and positive review regarding the care and support received by your parents from our Sheffield office. We are immensely grateful to our dedicated care teams who work tirelessly to support people who are vulnerable and depend on their support and kindness. Your words will mean so much to them and we will ensure that we pass on your comments in full to the team who are responsible for the care to Mum and Dad. Thank you once again. Should you ever need to discuss the care and support or make changes to the tasks delivered please don't hesitate to contact us.

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  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Rotherham

from C H (Wife of Client) published on 11 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unprofessional uncaring and unhygienic. This company advertises as being person-centred. Far from it, inflexible and no consistency. Avoid at all costs. The issues raised were not addressed and management did not attend a meeting that they had arranged.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Rotherham

We take all feedback seriously & welcome the chance to discuss issues directly for confidentiality. Our review confirms we addressed safety concerns with the community OT regarding your husband & our staff during moving & handling. We adhered to OT guidance & provided care while awaiting additional equipment. For their safety, 2 staff were removed. We addressed a reported incident in personal care with the involved staff ensuring immediate correction with no further issues reported. After removing staff at your request 4 additional regulars including 2 experienced staff were assigned. We could not accommodate a 5:30AM care call but agreed 6AM with you. Our manager sought to extend care times for better support. A meeting scheduled for 30.05.24 was cancelled by your family due to your change in providers. We regret not meeting your expectations & strive to meet individual's needs in our care. For further discussions or to reconsider our services in the future, email: quality@halesgroup.co.uk

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Doncaster

from Michael P (Client) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We find that the lady carers are very helpful and will help in any way they can and nothing is too much trouble to them. They are always willing to help in any way they can, which is helping to keep us in our own home at the moment.
Reply from Nicola Mewse, Managing Director at Hales Home Care Doncaster

Thank you for taking the time to review our service. All feedback is valuable to us and will be shared with the individuals who support you. Our quality assurance team regularly review the information we receive about each of our services to inform any learning and strive for continuous improvement. We are delighted that your overall experience of Hales Group is 5 star.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Hales Home Care Sheffield

from Chris H (Client) published on 5 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Dreadful company. Staff are treated badly by management, some working impossible hours. Carers turn up at any time of day without prior notice, or not at all for days sometimes. The turnover of staff is worryingly high. Tip: Avoid at all costs.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care Sheffield

Thank you for your review the content of which we take seriously. Unfortunately, there are times when a person’s needs change and they can no longer be safely cared for, despite all efforts. Your concerns were fully investigated at the time the issues were raised last November. It was decided at the time it was in the best interest of both parties not to continue providing services to you. If you feel the investigation was incomplete and have further information to provide, please do contact us directly at quality@halesgroup.co.uk

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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