Hales Home Care (Doncaster)

Unit 3, M&M Business Park, Doncaster Road, Kirk Sandwell, Doncaster DN3 1HR
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7.6 1 Review
  • Hales Home Care (Doncaster), Doncaster
Hales Homecare Doncaster provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved ones and memories.

Hales Homecare is regulated and rated Good by the Care Quality Commission and is proud to be a member of the United Kingdom Home Care Association (UKHCA). They also work collaboratively with healthcare professionals and community organisations and will ensure that you have access to all the opportunities open to you to live a fulfilling life.

Services provided include everything from personal care, help with medication, cleaning, laundry and food preparation to palliative care and dementia care. All care is tailored to your requirements and wishes, and will be regularly reviewed so that as your needs change, they change to maintain an exceptional standard of support.

Carers are professionally trained to care for a variety of complex conditions and health needs including but not limited to learning disabilities, dementia, and stroke.

Hales Homecare work to enhance your life and will provide support wherever you need it. It may be that you just need a friendly face to pop-in a few times a week to help you keep on top of domestic duties such as vacuuming and doing laundry, or perhaps you would benefit from more regular contact and personal care. You may be longing for someone to support you to get to the shops yourself. Whatever you need, Hales can support you.

Areas covered: Doncaster, Thorne, Moorends, Hatfield, Fishlake, Stainforth, Dunscroft, Dunsville, Kirk Sandall, Edenthorpe, Intake, Wheatley, Town Moor, Balby, Hexthorpe, Campsall, Carcroft, Bentley and Skellow.

If you have any questions about the services they offer or their current vacancies, please call or email.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Nicola House (Registered Manager)

Hales Home Care (Doncaster) Reviews (1)

7.6

Hales Home Care (Doncaster) has a Review Score of 7.6 (7.600) out of 10, based on 1 reviews in the last 2 years.
Over all time Hales Home Care (Doncaster) has 1 review.

Overall Experience
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Reviewer Connection to Hales Home Care (Doncaster)
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Review from Michael P (Client) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We find that the lady carers are very helpful and will help in any way they can and nothing is too much trouble to them. They are always willing to help in any way they can, which is helping to keep us in our own home at the moment.
Reply from Nicola Mewse, Managing Director at Hales Home Care (Doncaster)

Thank you for taking the time to review our service. All feedback is valuable to us and will be shared with the individuals who support you. Our quality assurance team regularly review the information we receive about each of our services to inform any learning and strive for continuous improvement. We are delighted that your overall experience of Hales Group is 5 star.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.6 (7.600)

Overview of Review Score

The Review Score of 7.6 (7.600) out of 10 for Hales Home Care (Doncaster) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.600 for Hales Home Care (Doncaster) is calculated as follows: ( (4 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 5 Ratings = 4.6
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Home Care (Doncaster) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Nicola

Nicola Barker

Job Title: Registered Manager

Nicola has over 11 years of experience in the care sector, starting her career as a care worker and quickly advancing through various roles including Senior Carer, Assessor, and Care Coordinator. She pursued further education in Health & Social Care, completing both an NVQ Level 3 and an FdSc, and later earned a BSc (Hons) in Mental Health & Wellbeing from Hull University.


Nicola joined Hales Home Care as a Care Manager at an Extra Care site in Hull and later took on the role of Registered Manager at the Doncaster branch. In her current role, she is responsible for ensuring the safety and quality of care for all service users. She is also dedicated to supporting and developing her team, ensuring they are fully trained to deliver the highest standard of care.

Frequently Asked Questions about Hales Home Care (Doncaster)

What Type of Services does Hales Home Care (Doncaster) offer?

Hales Home Care (Doncaster) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Home Care (Doncaster) to verify any information. View our terms and conditions. Hales Home Care (Doncaster) has an Enhanced Service - more info.