Hales Homecare Sheffield, Horizon House, Roman Ridge Road, Sheffield, South Yorkshire S9 1GD

Care Provided by Hales Homecare Sheffield

Types of Home Care

Visiting Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	From £24.89

All bank holidays are charged at Time and One Half except Good Friday, Easter Monday, Christmas Day and New Year's day which are charged at double time.

The price(s) shown are provided by the agency. Contact Hales Homecare Sheffield for full pricing details and T&Cs.

Contact Hales Homecare Sheffield to get a personalised quote

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)

Good to Know

Group / Owner

Hales Group Ltd
Private Owned

Person in charge

Shelly Beech (Registered Manager)

Are you the Owner/Manager of Hales Homecare Sheffield?View your Advertising Options

Hales Homecare Sheffield Reviews (3)

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7.0

Hales Homecare Sheffield has a Review Score of 7.0 (7.000) out of 10, based on 2 reviews in the last 2 years.
Over all time Hales Homecare Sheffield has 3 reviews.

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Review from P T (Son of Client) published on 3 October 2024 Submitted via Website•

Overall Experience

Generally, the care is pretty good but the main issue we have is the timing of the calls. When Hales took over it was agreed that Mum likes to get up around 9 am and go to bed around 7.30 pm but the evening call is usually set around 8.30 pm and sometimes even later but usually when we speak to the carers they say they'll try to get here for 7.30 pm. But on the morning calls we can be calling up around 10:15 am asking where the carers are, and on a rare occasion the carers haven't arrived until 11.45 am to get mum up washed and ready by which time I have managed to do it myself as mum will keep asking when can I get up.

I know it may be staffing issues and sickness, with the staff who are working having more work put on them to cover for sickness but it can be frustrating trying to arrange things when you don't know what time the carers are going to turn up.

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↩Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare Sheffield

Thank you for taking the time to provide us with your feedback. We're pleased to hear that, overall, you find the care provided to be good. However, we apologise for the issues you've experienced with the timing of your mum's care visits. We value your feedback and are committed to addressing this... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E D (Daughter of Client) published on 30 September 2024 Submitted via Website•

Overall Experience

My mum and dad both have very complex needs, the care they get is exceptional and very consistent. The care company have worked so hard over the past years to work with me to get to know my mum and dad's needs so that they can provide the best possible care for them. My mum and dad need the same carers daily because of their condition and even when exceptional circumstances happen the care providers try to accommodate my parents' needs as much as they can and keep to carers who know them. The office staff and carers are so helpful whenever I call and the carers my mum and dad have are lovely people. The carers are very patient, kind and compassionate. I do not know what my mum and dad would do without them.

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↩Reply from Nicola Mewse, Managing Director at Hales Homecare Sheffield

Thank you so much for taking the time to leave such a detailed and positive review regarding the care and support received by your parents from our Sheffield office. We are immensely grateful to our dedicated care teams who work tirelessly to support people who are vulnerable and depend on their... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris H (Client / Service User) published on 5 April 2023 Submitted via Website•

Overall Experience

Dreadful company. Staff are treated badly by management, some working impossible hours. Carers turn up at any time of day without prior notice, or not at all for days sometimes. The turnover of staff is worryingly high. Tip: Avoid at all costs.

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↩Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare Sheffield

Thank you for your review the content of which we take seriously. Unfortunately, there are times when a person’s needs change and they can no longer be safely cared for, despite all efforts. Your concerns were fully investigated at the time the issues were raised last November. It was decided at... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 March 2026

Overall
Good

CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledRequires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Accreditations

There are no accreditations posted yet for Hales Homecare Sheffield.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Hales Homecare Sheffield

How many Carers does Hales Homecare Sheffield employ?

Hales Homecare Sheffield employs 114 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Homecare Sheffield to verify any information. View our terms and conditions. Hales Homecare Sheffield has a Basic Service -what a Basic Service includes.

Hales Homecare Sheffield

Care Provided by Hales Homecare Sheffield

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Other Care Provided

Funding & Fees

Daily Charges per Person

Funding Types Accepted

Good to Know

Group / Owner

Person in charge

Hales Homecare Sheffield Reviews (3)

Regulatory Rating

Care Quality Commission (CQC) Rating

Inspection ratings

News (8)

Awards / Recognitions (0)

Accreditations

Meet the Team (0)

Frequently Asked Questions about Hales Homecare Sheffield

How many Carers does Hales Homecare Sheffield employ?

Care Provided by Hales Homecare Sheffield

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Other Care Provided

Funding & Fees

Daily Charges per Person

Funding Types Accepted

Good to Know

Group / Owner

Person in charge

Hales Homecare Sheffield Reviews (3)

Regulatory Rating

Care Quality Commission (CQC) Rating

Inspection ratings

News (8)

Hales Group Champions Career Progression in Care at Annual Awards

Hales Group Celebrates Outstanding Colleagues at Annual Awards

Care Friends Sponsors Supporting Role Award at Hales Group Awards

Awards / Recognitions (0)

Accreditations

Meet the Team (0)

Frequently Asked Questions about Hales Homecare Sheffield

How many Carers does Hales Homecare Sheffield employ?