Hales Homecare Sheffield

I know it may be staffing issues and sickness, with the staff who are working having more work put on them to cover for sickness but it can be frustrating trying to arrange things when you don't know what time the carers are going to turn up.

My mum and dad both have very complex needs, the care they get is exceptional and very consistent. The care company have worked so hard over the past years to work with me to get to know my mum and dad's needs so that they can provide the best possible care for them. My mum and dad need the same carers daily because of their condition and even when exceptional circumstances happen the care providers try to accommodate my parents' needs as much as they can and keep to carers who know them. The office staff and carers are so helpful whenever I call and the carers my mum and dad have are lovely people. The carers are very patient, kind and compassionate. I do not know what my mum and dad would do without them.

Dreadful company. Staff are treated badly by management, some working impossible hours. Carers turn up at any time of day without prior notice, or not at all for days sometimes. The turnover of staff is worryingly high. Tip: Avoid at all costs.