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Home Care Providers Owned by Hales Group Ltd in Suffolk

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  • Home Care Providers Owned by Hales Group Ltd in Suffolk

Only the locations & reviews in Suffolk for Hales Group Ltd are showing below.

View the details of all 19 locations (with 92 reviews) owned by Hales Group Ltd

Hales Group Ltd Locations in Suffolk (2)

2 Home Care Providers owned by Hales Group Ltd in Suffolk
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Hales Homecare Ipswich
53 Barrack Square, Martlesham Heath Business Park, Ipswich IP5 3RF 
9.4 9 reviews
Hales Homecare Ipswich, Ipswich, Suffolk
"All the carers have been very efficient and friendly. They have been very professional, nothing ever seems to be too much for them.. They…"   Read all 9 reviews
  • Visiting Care from £28.46 / hour

Hales Homecare Ipswich provides outstanding, bespoke domiciliary care, specially tailored to your requirements. Hales provides an outstanding and sensitive service to enable people in the town and ... Read more

Care Provided
  • Visiting Care
  • Dementia
Hales Homecare Waveney
Jarrold House, Grove Road, Lowestoft NR32 1EB 
8.6 4 reviews
Hales Homecare Waveney, Lowestoft, Suffolk
"Hales Carers have supported my father-in-law for the past 18 months and have been outstanding with the care and support they have provided…"   Read all 4 reviews
  • Visiting Care from £28 / hour

Hales Homecare Waveney is a specialist home care provider that has supported people with complex needs for over 20 years. The care provider is committed to ensuring that their service users can ... Read more

Care Provided
  • Visiting Care
  • Dementia

Hales Group Ltd Reviews in Suffolk (13)

Reviews posted for members of Hales Group Ltd

Overall Experience
  • 9
  • 4
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Date Published
  • 13
  • 6
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  • 11
  • 2
Reviewer Connection to Hales Group Ltd
  • 4
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Review of

Hales Homecare Ipswich

from Amanda B (Wife of Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall we have been very happy with the care provided. The carers have been efficient, thoughtful and friendly. Due to some niche equipment my husband uses and his particular needs it has been very helpful to have regular carers who can get used to the equipment and my husband's care needs. Occasionally
a new carer will come, who will need full instructions from myself and therefore it doesn't benefit me and doesn't really save me any time. I understand that sometimes due to holidays this is unavoidable.
I would like to particularly thank Matthew, Annie and Sophie who have stood out to us and we are always happy when it is one of them at the door. The other carers have all been helpful and friendly as well and I cannot fault their dedication and professionalism.
Timeliness is the only other area that we have had a few issues with, but we understand delays occur. However when other customers purposely overrun on their time I feel management needs to address this with the customer.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare IpswichThank you so much for your thoughtful feedback. We're delighted to hear how well the carers have supported your husband, and it's wonderful to know that their consistency, professionalism and friendliness have made such a difference. We'll be sure to pass on your kind words to all of the team.
We also appreciate you mentioning the occasional challenges around continuity and timing. Your comments are really helpful, and we will take appropriate steps to ensure consistency isn't affected going forward.
Thank you again for recognising the team's dedication and the care they provide.
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Review of

Hales Homecare Ipswich

from Meggan C (Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers have been very efficient and friendly. They have been very professional, nothing ever seems to be too much for them.. They always ask if there is anything else they can do for you before they leave. They have definitely have helped my recovery. Really can't praise them enough, and would
happily recommend them.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare IpswichThank you so much for your lovely feedback. We're delighted to hear that the carers have supported you so well and that their professionalism and kindness have helped your recovery. We will make sure your comments are passed on to the team.
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Review of

Hales Homecare Ipswich

from Rosemary B (Daughter of Client) published on 16 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy with the care given, couple of occasions where my father has said he is going out but he isn't. Please make the carers visiting him that he has currently undiagnosed dementia. Which is the reason for rhe care.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you for taking the time to share your feedback. We're really pleased to hear that you're happy with the care your father is receiving. We will make sure the carers visiting him are reminded of his current needs so they can continue to support him safely.
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  • Value for Money
Review of

Hales Homecare Ipswich

from T P (Daughter-in-law of Client) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with Hales and in particular, Jessica.


Jessica visited us on the afternoon of my mother-in-law return home from a 12 day stay in hospital and patiently took details of her needs with an outcomes focused attitude to achieving what was best for her.


It was her attention to detail

which was remarkable, not just the things that must be done to keep M in L safe but the things that helped support her wellbeing.


The carers have all been polite and friendly, confidently making recommendations to support M in L care like night urine bags and Sara steady to aid her comfort and mobility.


The carers have involved M in L in her care, gaining consent to supporting her in a person-centered way and including her in any decisions.


We have access to M in L notes which are written with respect.


M in L has said she likes the carers and is happy with the care she receives from them.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you so much for sharing this lovely feedback. We're really pleased to hear how well Jessica and our Ipswich care team have supported your mother-in-law and made such a positive difference to her care. We'll make sure your kind words are shared with the whole team. Thank you again for taking the time to leave a review.
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Review of

Hales Homecare Ipswich

from Angie F (Wife of Client) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Big help for me, it's taken pressure off me in the mornings with my husbands support. More than satisfied with the support. Pleased with the carers. Jess has been brilliant and is easy to talk to and knowledge is lovely, Jess has been so helpful within the process.
Reply from Francesca Barnes, Head of Quality & Workforce Development at Hales Homecare IpswichThank you so much for sharing your lovely feedback. We're really pleased to hear that the support has made such a positive difference to your mornings and helped ease the pressure around your husband's care. It's wonderful to know you feel more than satisfied with the service and happy with the carers supporting you both. We will make sure your comments are passed on to the local team, and we'll ensure that Jess receives the recognition she deserves for being so helpful, knowledgeable and supportive throughout the process. Feedback like this means a great deal to our teams. Thank you again for taking the time to leave a review. We're here for you both and will continue to support you in every way we can.
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Review of

Hales Homecare Ipswich

from Julie M (Daughter of Client) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jessica has been extremely helpful and kind. All the carers have been supportive and friendly and have made a really positive difference in their approach to care for my mother. I wouldn't hesitate to recommend them
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you so much for your lovely review. We're committed to providing person-centred care, and we're really pleased to hear that our team have made a positive impact on your mum's care. We'll make sure your kind words are shared with the team.
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Review of

Hales Homecare Ipswich

from Richard W (Son of Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service all-round. Care workers are very professional, very patient and very caring. Background office staff are also excellent and very quick to respond to and fix any issues or problems. Excellent value for money!
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you so much for your kind words! We're delighted to hear that you've had such a positive experience with both our care team and our office staff. Providing high quality, person-centred care is at the heart of everything we do and your feedback truly means a lot to us. If there's anything more we can do to support you, please don't hesitate to reach out.
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Review of

Hales Homecare Waveney

from G B (Son of Client) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support my father received is second to none. I feel safe in the knowledge that my father is cared for by such a wonderful care agency.
Reply from Nicola Mewse, Managing Director at Hales Homecare WaveneyThank you so much for taking the time to leave a review. Our services are dependent on feedback to ensure that we continue to meet and exceed people's expectations. Your kind words will mean so much to the team and we will ensure that they are passed on to the staff specifically who support your father.
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  • Treated with Dignity
  • Value for Money
Review of

Hales Homecare Waveney

from S B (Daughter-in-law of Client) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hales Carers have supported my father-in-law for the past 18 months and have been outstanding with the care and support they have provided to not only my father-in-law but to us as a family also. I would highly recommend it to anyone wanting high-quality care.
Reply from Nicola Mewse, Managing Director at Hales Homecare WaveneyThank you for taking the time to leave a review for our Lowestoft team. We rely on feedback to ensure that our services continually strive to meet and exceed the expectations of those who depend on our care. Your kind words will mean the world to the team and we will make sure those that care for your father-in-law are commended for the caring way they are supporting you all.
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Review of

Hales Homecare Waveney

from C S (Client) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have a variety of carers who come to help me with personal care and would say that each and every one of them treats me in a dignified manner and I look forward to seeing them. Thanks, Hales for the carers.
Reply from Nicola Mewse, Managing Director at Hales Homecare WaveneyThank you for taking the time to review our services. We are pleased that you look forward to seeing your carers and that you feel comfortable with the care that they provide. We will ensure that your kind words are passed on to the team. In the meantime, we strive to deliver a 5-star service at all times, therefore if there is anything that we can do additionally to support you, and to improve elements of our service, please do contact your local branch.
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Review of

Hales Homecare Waveney

from J D (Daughter of Client) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very happy with the care my father has and is receiving from Hales Home Care. The carers are always pleasant and take good care of my dad. If they are concerned they will ring me. Thank you.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WaveneyThank you for your positive review. We are pleased to hear that your father is receiving excellent care from our team. Your feedback is greatly appreciated, and we will share your kind words with the team.
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  • Treated with Dignity
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Review of

Hales Homecare Ipswich

from John F (Client) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do not need 200 words to simply say that I am so impressed and happy with the genuine care and support Hales Care gives me. Having my carers makes my life as independent as possible.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you very much for taking the time to write us a positive review. We will be sure to share your feedback with the team. Should you ever require any assistance, please do not hesitate to get in touch.
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Review of

Hales Homecare Ipswich

from Julie B (Daughter of Client) published on 19 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in your care for the past 18 months, she is most happy and settled, thanks to all your staff.
Just hope your group/staff are still around when it's my turn for help.
Reply from Nicola Mewse at Hales Homecare IpswichThank you so much for taking the time to review Hales Home Care. We are delighted that you are pleased with the service provided by our Ipswich team.
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  • Treated with Dignity
  • Value for Money

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