Reviews posted for members of Hales Group Ltd.
My sister only had carers for a week and I have been with her every day I am so impressed with the caring attitude of the carers respectful way they spoke to all of us and their gentleness in coping with my frail sister thank you all
My sister only had carers for a week and I have been with her every day I am so impressed with the caring attitude of the carers respectful way they spoke to all of us and their gentleness in coping with my frail sister thank you all
Thank you so much for sharing these kind words. It means a great deal to all of us here at the Ipswich Homecare Team. We're truly glad to hear that your sister felt supported and that our carers brought comfort, respect, and gentleness during their visits. Knowing that you felt reassured while...
Thank you so much for sharing these kind words. It means a great deal to all of us here at the Ipswich Homecare Team. We're truly glad to hear that your sister felt supported and that our carers brought comfort, respect, and gentleness during their visits. Knowing that you felt reassured while being by her side is exactly what we strive for.
We'll make sure your feedback is passed on to the carers who supported her - it will mean the world to them.
Thank you again for taking the time to share your experience.
Overall we have been very happy with the care provided. The carers have been efficient, thoughtful and friendly. Due to some niche equipment my husband uses and his particular needs it has been very helpful to have regular carers who can get used to the equipment and my husband's care needs....
Timeliness is the only other area that we have had a few issues with, but we understand delays occur. However when other customers purposely overrun on their time I feel management needs to address this with the customer.
We...
Thank you so much for your thoughtful feedback. We're delighted to hear how well the carers have supported your husband, and it's wonderful to know that their consistency, professionalism and friendliness have made such a difference. We'll be sure to pass on your kind words to all of the team.Thank you again for recognising the team's dedication and the care they provide.
All the carers have been very efficient and friendly. They have been very professional, nothing ever seems to be too much for them.. They always ask if there is anything else they can do for you before they leave. They have definitely have helped my recovery. Really can't praise them enough, and...
All the carers have been very efficient and friendly. They have been very professional, nothing ever seems to be too much for them.. They always ask if there is anything else they can do for you before they leave. They have definitely have helped my recovery. Really can't praise them enough, and would happily recommend them.
Thank you so much for your lovely feedback. We're delighted to hear that the carers have supported you so well and that their professionalism and kindness have helped your recovery. We will make sure your comments are passed on to the team.
Happy with the care given, couple of occasions where my father has said he is going out but he isn't. Please make the carers visiting him that he has currently undiagnosed dementia. Which is the reason for rhe care.
Happy with the care given, couple of occasions where my father has said he is going out but he isn't. Please make the carers visiting him that he has currently undiagnosed dementia. Which is the reason for rhe care.
Thank you for taking the time to share your feedback. We're really pleased to hear that you're happy with the care your father is receiving. We will make sure the carers visiting him are reminded of his current needs so they can continue to support him safely.
I am so impressed with Hales and in particular, Jessica.
Jessica visited us on the afternoon of my mother-in-law return home from a 12 day stay in hospital and patiently took details of her needs with an outcomes focused attitude to achieving what was best for her.
It was her attention to...
I am so impressed with Hales and in particular, Jessica.
Jessica visited us on the afternoon of my mother-in-law return home from a 12 day stay in hospital and patiently took details of her needs with an outcomes focused attitude to achieving what was best for her.
It was her attention to detail which was remarkable, not just the things that must be done to keep M in L safe but the things that helped support her wellbeing.
The carers have all been polite and friendly, confidently making recommendations to support M in L care like night urine bags and Sara steady to aid her comfort and mobility.
The carers have involved M in L in her care, gaining consent to supporting her in a person-centered way and including her in any decisions.
We have access to M in L notes which are written with respect.
M in L has said she likes the carers and is happy with the care she receives from them.
Thank you so much for sharing this lovely feedback. We're really pleased to hear how well Jessica and our Ipswich care team have supported your mother-in-law and made such a positive difference to her care. We'll make sure your kind words are shared with the whole team. Thank you again for taking the time to leave a review.
Big help for me, it's taken pressure off me in the mornings with my husbands support. More than satisfied with the support. Pleased with the carers. Jess has been brilliant and is easy to talk to and knowledge is lovely, Jess has been so helpful within the process.
Big help for me, it's taken pressure off me in the mornings with my husbands support. More than satisfied with the support. Pleased with the carers. Jess has been brilliant and is easy to talk to and knowledge is lovely, Jess has been so helpful within the process.
Thank you so much for sharing your lovely feedback. We're really pleased to hear that the support has made such a positive difference to your mornings and helped ease the pressure around your husband's care. It's wonderful to know you feel more than satisfied with the service and happy with the...
Thank you so much for sharing your lovely feedback. We're really pleased to hear that the support has made such a positive difference to your mornings and helped ease the pressure around your husband's care. It's wonderful to know you feel more than satisfied with the service and happy with the carers supporting you both. We will make sure your comments are passed on to the local team, and we'll ensure that Jess receives the recognition she deserves for being so helpful, knowledgeable and supportive throughout the process. Feedback like this means a great deal to our teams. Thank you again for taking the time to leave a review. We're here for you both and will continue to support you in every way we can.
Jessica has been extremely helpful and kind. All the carers have been supportive and friendly and have made a really positive difference in their approach to care for my mother. I wouldn't hesitate to recommend them
Jessica has been extremely helpful and kind. All the carers have been supportive and friendly and have made a really positive difference in their approach to care for my mother. I wouldn't hesitate to recommend them
Thank you so much for your lovely review. We're committed to providing person-centred care, and we're really pleased to hear that our team have made a positive impact on your mum's care. We'll make sure your kind words are shared with the team.
Excellent service all-round. Care workers are very professional, very patient and very caring. Background office staff are also excellent and very quick to respond to and fix any issues or problems. Excellent value for money!
Excellent service all-round. Care workers are very professional, very patient and very caring. Background office staff are also excellent and very quick to respond to and fix any issues or problems. Excellent value for money!
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with both our care team and our office staff. Providing high quality, person-centred care is at the heart of everything we do and your feedback truly means a lot to us. If there's anything more we can do to support you, please don't hesitate to reach out.
The support my father received is second to none. I feel safe in the knowledge that my father is cared for by such a wonderful care agency.
The support my father received is second to none. I feel safe in the knowledge that my father is cared for by such a wonderful care agency.
Thank you so much for taking the time to leave a review. Our services are dependent on feedback to ensure that we continue to meet and exceed people's expectations. Your kind words will mean so much to the team and we will ensure that they are passed on to the staff specifically who support your father.
Hales Carers have supported my father-in-law for the past 18 months and have been outstanding with the care and support they have provided to not only my father-in-law but to us as a family also. I would highly recommend it to anyone wanting high-quality care.
Hales Carers have supported my father-in-law for the past 18 months and have been outstanding with the care and support they have provided to not only my father-in-law but to us as a family also. I would highly recommend it to anyone wanting high-quality care.
Thank you for taking the time to leave a review for our Lowestoft team. We rely on feedback to ensure that our services continually strive to meet and exceed the expectations of those who depend on our care. Your kind words will mean the world to the team and we will make sure those that care for your father-in-law are commended for the caring way they are supporting you all.
I have a variety of carers who come to help me with personal care and would say that each and every one of them treats me in a dignified manner and I look forward to seeing them. Thanks, Hales for the carers.
I have a variety of carers who come to help me with personal care and would say that each and every one of them treats me in a dignified manner and I look forward to seeing them. Thanks, Hales for the carers.
Thank you for taking the time to review our services. We are pleased that you look forward to seeing your carers and that you feel comfortable with the care that they provide. We will ensure that your kind words are passed on to the team. In the meantime, we strive to deliver a 5-star service at...
Thank you for taking the time to review our services. We are pleased that you look forward to seeing your carers and that you feel comfortable with the care that they provide. We will ensure that your kind words are passed on to the team. In the meantime, we strive to deliver a 5-star service at all times, therefore if there is anything that we can do additionally to support you, and to improve elements of our service, please do contact your local branch.
I have been very happy with the care my father has and is receiving from Hales Home Care. The carers are always pleasant and take good care of my dad. If they are concerned they will ring me. Thank you.
I have been very happy with the care my father has and is receiving from Hales Home Care. The carers are always pleasant and take good care of my dad. If they are concerned they will ring me. Thank you.
Thank you for your positive review. We are pleased to hear that your father is receiving excellent care from our team. Your feedback is greatly appreciated, and we will share your kind words with the team.
I do not need 200 words to simply say that I am so impressed and happy with the genuine care and support Hales Care gives me. Having my carers makes my life as independent as possible.
I do not need 200 words to simply say that I am so impressed and happy with the genuine care and support Hales Care gives me. Having my carers makes my life as independent as possible.
Thank you very much for taking the time to write us a positive review. We will be sure to share your feedback with the team. Should you ever require any assistance, please do not hesitate to get in touch.
Just hope your group/staff are still around when it's my turn for help.
Just hope your group/staff are still around when it's my turn for help.
Thank you so much for taking the time to review Hales Home Care. We are delighted that you are pleased with the service provided by our Ipswich team.
There are currently no awards/recognitions posted yet for Hales Group Ltd.
On Thursday, 4th June, colleagues from across Hales Group came together to celebrate excellence, dedication and achievement at the annual Hales Group Awards in Peterborough. The event recognised individuals and...
Hales Group is pleased to announce Care Friends as the sponsor of the Person in Supporting Role of the Year Award at the Hales Group Awards 2026. The Hales Group...
Hales Group is pleased to announce Hastee as the sponsor of the Hales Hero of the Year Award at the Hales Group Awards 2026, a new group-wide initiative celebrating the...
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