Hales Group Ltd in Suffolk | 2 Home Care Providers

Review of
Hales Homecare Ipswich
from T P (Daughter-in-law of Client) published on 10 February 2026 Submitted via Website • Report

Overall Experience

I am so impressed with Hales and in particular, Jessica.

Jessica visited us on the afternoon of my mother-in-law return home from a 12 day stay in hospital and patiently took details of her needs with an outcomes focused attitude to achieving what was best for her.

It was her attention to detail

which was remarkable, not just the things that must be done to keep M in L safe but the things that helped support her wellbeing.

The carers have all been polite and friendly, confidently making recommendations to support M in L care like night urine bags and Sara steady to aid her comfort and mobility.

The carers have involved M in L in her care, gaining consent to supporting her in a person-centered way and including her in any decisions.

We have access to M in L notes which are written with respect.

M in L has said she likes the carers and is happy with the care she receives from them.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you so much for sharing this lovely feedback. We're really pleased to hear how well Jessica and our Ipswich care team have supported your mother-in-law and made such a positive difference to her care. We'll make sure your kind words are shared with the whole team. Thank you again for taking the time to leave a review.

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Review of
Hales Homecare Ipswich
from Angie F (Wife of Client) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Big help for me, it's taken pressure off me in the mornings with my husbands support. More than satisfied with the support. Pleased with the carers. Jess has been brilliant and is easy to talk to and knowledge is lovely, Jess has been so helpful within the process.

Reply from Francesca Barnes, Head of Quality & Workforce Development at Hales Homecare IpswichThank you so much for sharing your lovely feedback. We're really pleased to hear that the support has made such a positive difference to your mornings and helped ease the pressure around your husband's care. It's wonderful to know you feel more than satisfied with the service and happy with the carers supporting you both. We will make sure your comments are passed on to the local team, and we'll ensure that Jess receives the recognition she deserves for being so helpful, knowledgeable and supportive throughout the process. Feedback like this means a great deal to our teams. Thank you again for taking the time to leave a review. We're here for you both and will continue to support you in every way we can.

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Review of
Hales Homecare Ipswich
from Julie M (Daughter of Client) published on 25 November 2025 Submitted via Website • Report

Overall Experience

Jessica has been extremely helpful and kind. All the carers have been supportive and friendly and have made a really positive difference in their approach to care for my mother. I wouldn't hesitate to recommend them

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you so much for your lovely review. We're committed to providing person-centred care, and we're really pleased to hear that our team have made a positive impact on your mum's care. We'll make sure your kind words are shared with the team.

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Review of
Hales Homecare Ipswich
from Richard W (Son of Client) published on 14 July 2025 Submitted via Website • Report

Overall Experience

Excellent service all-round. Care workers are very professional, very patient and very caring. Background office staff are also excellent and very quick to respond to and fix any issues or problems. Excellent value for money!

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you so much for your kind words! We're delighted to hear that you've had such a positive experience with both our care team and our office staff. Providing high quality, person-centred care is at the heart of everything we do and your feedback truly means a lot to us. If there's anything more we can do to support you, please don't hesitate to reach out.

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Review of
Hales Homecare Lowestoft
from G B (Son of Client) published on 25 September 2024 Submitted via Postal Card • Report

Overall Experience

The support my father received is second to none. I feel safe in the knowledge that my father is cared for by such a wonderful care agency.

Reply from Nicola Mewse, Managing Director at Hales Homecare LowestoftThank you so much for taking the time to leave a review. Our services are dependent on feedback to ensure that we continue to meet and exceed people's expectations. Your kind words will mean so much to the team and we will ensure that they are passed on to the staff specifically who support your father.

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Review of
Hales Homecare Lowestoft
from S B (Daughter-in-law of Client) published on 25 September 2024 Submitted via Postal Card • Report

Overall Experience

Hales Carers have supported my father-in-law for the past 18 months and have been outstanding with the care and support they have provided to not only my father-in-law but to us as a family also. I would highly recommend it to anyone wanting high-quality care.

Reply from Nicola Mewse, Managing Director at Hales Homecare LowestoftThank you for taking the time to leave a review for our Lowestoft team. We rely on feedback to ensure that our services continually strive to meet and exceed the expectations of those who depend on our care. Your kind words will mean the world to the team and we will make sure those that care for your father-in-law are commended for the caring way they are supporting you all.

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Review of
Hales Homecare Lowestoft
from C S (Client) published on 25 July 2024 Submitted via Postal Card • Report

Overall Experience

I have a variety of carers who come to help me with personal care and would say that each and every one of them treats me in a dignified manner and I look forward to seeing them. Thanks, Hales for the carers.

Reply from Nicola Mewse, Managing Director at Hales Homecare LowestoftThank you for taking the time to review our services. We are pleased that you look forward to seeing your carers and that you feel comfortable with the care that they provide. We will ensure that your kind words are passed on to the team. In the meantime, we strive to deliver a 5-star service at all times, therefore if there is anything that we can do additionally to support you, and to improve elements of our service, please do contact your local branch.

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Review of
Hales Homecare Lowestoft
from J D (Daughter of Client) published on 2 July 2024 Submitted via Postal Card • Report

Overall Experience

I have been very happy with the care my father has and is receiving from Hales Home Care. The carers are always pleasant and take good care of my dad. If they are concerned they will ring me. Thank you.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare LowestoftThank you for your positive review. We are pleased to hear that your father is receiving excellent care from our team. Your feedback is greatly appreciated, and we will share your kind words with the team.

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Review of
Hales Homecare Ipswich
from John F (Client) published on 26 September 2023 Submitted via Postal Card • Report

Overall Experience

I do not need 200 words to simply say that I am so impressed and happy with the genuine care and support Hales Care gives me. Having my carers makes my life as independent as possible.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you very much for taking the time to write us a positive review. We will be sure to share your feedback with the team. Should you ever require any assistance, please do not hesitate to get in touch.

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Review of
Hales Homecare Ipswich
from Julie B (Daughter of Client) published on 19 September 2019 Submitted via Website • Report

Overall Experience

My mother has been in your care for the past 18 months, she is most happy and settled, thanks to all your staff.
Just hope your group/staff are still around when it's my turn for help.

Reply from Nicola Mewse at Hales Homecare IpswichThank you so much for taking the time to review Hales Home Care. We are delighted that you are pleased with the service provided by our Ipswich team.

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Home Care Providers Owned by Hales Group Ltd in Suffolk

Hales Group Ltd Locations in Suffolk (2)

Hales Group Ltd Reviews in Suffolk (10)

Hales Homecare Ipswich

Hales Homecare Ipswich

Hales Homecare Ipswich

Hales Homecare Ipswich

Hales Homecare Lowestoft

Hales Homecare Lowestoft

Hales Homecare Lowestoft

Hales Homecare Lowestoft

Hales Homecare Ipswich

Hales Homecare Ipswich

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