Hales Homecare Ipswich

53 Barrack Square, Martlesham Heath Business Park, Ipswich IP5 3RF
Review Us
9.4 9 Reviews
  • Hales Homecare Ipswich, Ipswich
Hales Homecare Ipswich provides outstanding, bespoke domiciliary care, specially tailored to your requirements.

Hales provides an outstanding and sensitive service to enable people in the town and surrounding areas to continue living the lifestyle of their choice. They are a caring, family-owned business that has been working for over 20 years to ensure their service users continue living an independent lifestyle in the comfort of their homes with the help of Hales' one-to-one support.

Their services are individually tailored to meet your specific needs and routines. They can provide you with anything from a few hours of domestic assistance each week, through to fully comprehensive, live-in care.

Whatever service you require, you can rest assured that the care you receive will be of the highest standard, delivered by one of Hales' extensively trained, friendly carers. Hales Homecare is registered with the Care Quality Commission who regulates care standards and Hales' carers all undergo a Disclosure and Barring Service check so they can make certain that you will be in safe hands.

Hales is proud of their service and their committed team will do everything they can to make a positive difference to your life.

Hales Homecare is here for you and happy to help should you have any concerns. To discuss your options, please call or email.
Show Hales Homecare Ipswich on the Map

Care Provided by Hales Homecare Ipswich

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.37

All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

These prices are only a guideline, please contact Hales Homecare Ipswich to find out the exact price for your requirements.

Contact Hales Homecare Ipswich to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Hales Homecare Ipswich to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Kelly Mildren (Registered Area Manager)

Hales Homecare Ipswich Reviews (9)

9.4

Hales Homecare Ipswich has a Review Score of 9.4 (9.425) out of 10, based on 7 reviews in the last 2 years.
Over all time Hales Homecare Ipswich has 9 reviews.

Overall Experience
  • 7
  • 2
  • 0
  • 0
  • 0
Date Published
  • 9
  • 6
  • 7
  • 7
  • 2
Reviewer Connection to Hales Homecare Ipswich
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 9, showing 1-9
Review from Amanda B (Wife of Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall we have been very happy with the care provided. The carers have been efficient, thoughtful and friendly. Due to some niche equipment my husband uses and his particular needs it has been very helpful to have regular carers who can get used to the equipment and my husband's care needs. Occasionally
a new carer will come, who will need full instructions from myself and therefore it doesn't benefit me and doesn't really save me any time. I understand that sometimes due to holidays this is unavoidable.
I would like to particularly thank Matthew, Annie and Sophie who have stood out to us and we are always happy when it is one of them at the door. The other carers have all been helpful and friendly as well and I cannot fault their dedication and professionalism.
Timeliness is the only other area that we have had a few issues with, but we understand delays occur. However when other customers purposely overrun on their time I feel management needs to address this with the customer.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare IpswichThank you so much for your thoughtful feedback. We're delighted to hear how well the carers have supported your husband, and it's wonderful to know that their consistency, professionalism and friendliness have made such a difference. We'll be sure to pass on your kind words to all of the team.
We also appreciate you mentioning the occasional challenges around continuity and timing. Your comments are really helpful, and we will take appropriate steps to ensure consistency isn't affected going forward.
Thank you again for recognising the team's dedication and the care they provide.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Meggan C (Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers have been very efficient and friendly. They have been very professional, nothing ever seems to be too much for them.. They always ask if there is anything else they can do for you before they leave. They have definitely have helped my recovery. Really can't praise them enough, and would
happily recommend them.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare IpswichThank you so much for your lovely feedback. We're delighted to hear that the carers have supported you so well and that their professionalism and kindness have helped your recovery. We will make sure your comments are passed on to the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosemary B (Daughter of Client) published on 16 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy with the care given, couple of occasions where my father has said he is going out but he isn't. Please make the carers visiting him that he has currently undiagnosed dementia. Which is the reason for rhe care.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you for taking the time to share your feedback. We're really pleased to hear that you're happy with the care your father is receiving. We will make sure the carers visiting him are reminded of his current needs so they can continue to support him safely.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T P (Daughter-in-law of Client) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with Hales and in particular, Jessica.


Jessica visited us on the afternoon of my mother-in-law return home from a 12 day stay in hospital and patiently took details of her needs with an outcomes focused attitude to achieving what was best for her.


It was her attention to detail

which was remarkable, not just the things that must be done to keep M in L safe but the things that helped support her wellbeing.


The carers have all been polite and friendly, confidently making recommendations to support M in L care like night urine bags and Sara steady to aid her comfort and mobility.


The carers have involved M in L in her care, gaining consent to supporting her in a person-centered way and including her in any decisions.


We have access to M in L notes which are written with respect.


M in L has said she likes the carers and is happy with the care she receives from them.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you so much for sharing this lovely feedback. We're really pleased to hear how well Jessica and our Ipswich care team have supported your mother-in-law and made such a positive difference to her care. We'll make sure your kind words are shared with the whole team. Thank you again for taking the time to leave a review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angie F (Wife of Client) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Big help for me, it's taken pressure off me in the mornings with my husbands support. More than satisfied with the support. Pleased with the carers. Jess has been brilliant and is easy to talk to and knowledge is lovely, Jess has been so helpful within the process.
Reply from Francesca Barnes, Head of Quality & Workforce Development at Hales Homecare IpswichThank you so much for sharing your lovely feedback. We're really pleased to hear that the support has made such a positive difference to your mornings and helped ease the pressure around your husband's care. It's wonderful to know you feel more than satisfied with the service and happy with the carers supporting you both. We will make sure your comments are passed on to the local team, and we'll ensure that Jess receives the recognition she deserves for being so helpful, knowledgeable and supportive throughout the process. Feedback like this means a great deal to our teams. Thank you again for taking the time to leave a review. We're here for you both and will continue to support you in every way we can.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie M (Daughter of Client) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jessica has been extremely helpful and kind. All the carers have been supportive and friendly and have made a really positive difference in their approach to care for my mother. I wouldn't hesitate to recommend them
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you so much for your lovely review. We're committed to providing person-centred care, and we're really pleased to hear that our team have made a positive impact on your mum's care. We'll make sure your kind words are shared with the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Richard W (Son of Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service all-round. Care workers are very professional, very patient and very caring. Background office staff are also excellent and very quick to respond to and fix any issues or problems. Excellent value for money!
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you so much for your kind words! We're delighted to hear that you've had such a positive experience with both our care team and our office staff. Providing high quality, person-centred care is at the heart of everything we do and your feedback truly means a lot to us. If there's anything more we can do to support you, please don't hesitate to reach out.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John F (Client) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do not need 200 words to simply say that I am so impressed and happy with the genuine care and support Hales Care gives me. Having my carers makes my life as independent as possible.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare IpswichThank you very much for taking the time to write us a positive review. We will be sure to share your feedback with the team. Should you ever require any assistance, please do not hesitate to get in touch.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie B (Daughter of Client) published on 19 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in your care for the past 18 months, she is most happy and settled, thanks to all your staff.
Just hope your group/staff are still around when it's my turn for help.
Reply from Nicola Mewse at Hales Homecare IpswichThank you so much for taking the time to review Hales Home Care. We are delighted that you are pleased with the service provided by our Ipswich team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.425)

Overview of Review Score

The Review Score of 9.4 (9.425) out of 10 for Hales Homecare Ipswich is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for Hales Homecare Ipswich is calculated as follows: ( (33 Excellents x 5) + (7 Goods x 4) ) ÷ 40 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Hales Homecare Ipswich is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Kelly

Kelly Mildren

Job Title: Registered Manager

I have worked in the care industry for 15 years, working my way up the ladder from a carer to a Registered Manager. I am currently undertaking my NVQ level 5 in Health and Social Care to improve my skills and abilities within the care sector. My experience within the care sector and coming across many challenges on a daily basis, has led me to where I am today. I thrive on person-centred care and ensuring that all service users are receiving the best possible care whilst remaining at home and being cared for by Hales care workers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Homecare Ipswich to verify any information. View our terms and conditions. Hales Homecare Ipswich has an Enhanced Service - more info.