Hales Home Care (Ipswich) Reviews (3)
Hales Home Care (Ipswich) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Hales Home Care (Ipswich) has 3 reviews.
Review from Richard W (Son of Client) published on 14 July 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Ipswich)
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with both our care team and our office staff. Providing high quality, person-centred care is at the heart of everything we do and your feedback truly means a lot to us. If there's anything more we can do to support you, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John F (Client) published on 26 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Ipswich)
Thank you very much for taking the time to write us a positive review. We will be sure to share your feedback with the team. Should you ever require any assistance, please do not hesitate to get in touch.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Julie B (Daughter of Client) published on 19 September 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Just hope your group/staff are still around when it's my turn for help.
Reply from Nicola Mewse at Hales Home Care (Ipswich)
Thank you so much for taking the time to review Hales Home Care. We are delighted that you are pleased with the service provided by our Ipswich team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Hales Home Care (Ipswich) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Hales Home Care (Ipswich) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Hales Home Care (Ipswich) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
