Hales Home Care (Ipswich)

53 Barrack Square, Martlesham Heath Business Park, Ipswich IP5 3RF
Review Us
8.0 3 Reviews
  • Hales Home Care (Ipswich), Ipswich
Hales Homecare Ipswich provides outstanding, bespoke domiciliary care, specially tailored to your requirements.

Hales provides an outstanding and sensitive service to enable people in the town and surrounding areas to continue living the lifestyle of their choice. They are a caring, family-owned business that has been working for over 20 years to ensure their service users continue living an independent lifestyle in the comfort of their homes with the help of Hales' one-to-one support.

Their services are individually tailored to meet your specific needs and routines. They can provide you with anything from a few hours of domestic assistance each week, through to fully comprehensive, live-in care.

Whatever service you require, you can rest assured that the care you receive will be of the highest standard, delivered by one of Hales' extensively trained, friendly carers. Hales Homecare is registered with the Care Quality Commission who regulates care standards and Hales' carers all undergo a Disclosure and Barring Service check so they can make certain that you will be in safe hands.

Hales is proud of their service and their committed team will do everything they can to make a positive difference to your life.

Hales Homecare is here for you and happy to help should you have any concerns. To discuss your options, please call or email.
Show Hales Home Care (Ipswich) on the Map

Care Provided by Hales Home Care (Ipswich)

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £27.37

All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

These prices are only a guideline, please contact Hales Home Care (Ipswich) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kelly Mildren (Registered Area Manager)

Hales Home Care (Ipswich) Reviews (3)

8.0

Hales Home Care (Ipswich) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Hales Home Care (Ipswich) has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 1
  • 1
  • 1
  • 2
Reviewer Connection to Hales Home Care (Ipswich)
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from Richard W (Son of Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service all-round. Care workers are very professional, very patient and very caring. Background office staff are also excellent and very quick to respond to and fix any issues or problems. Excellent value for money!
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Ipswich)

Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with both our care team and our office staff. Providing high quality, person-centred care is at the heart of everything we do and your feedback truly means a lot to us. If there's anything more we can do to support you, please don't hesitate to reach out.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John F (Client) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do not need 200 words to simply say that I am so impressed and happy with the genuine care and support Hales Care gives me. Having my carers makes my life as independent as possible.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Ipswich)

Thank you very much for taking the time to write us a positive review. We will be sure to share your feedback with the team. Should you ever require any assistance, please do not hesitate to get in touch.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie B (Daughter of Client) published on 19 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in your care for the past 18 months, she is most happy and settled, thanks to all your staff.
Just hope your group/staff are still around when it's my turn for help.
Reply from Nicola Mewse at Hales Home Care (Ipswich)

Thank you so much for taking the time to review Hales Home Care. We are delighted that you are pleased with the service provided by our Ipswich team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Hales Home Care (Ipswich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Hales Home Care (Ipswich) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Home Care (Ipswich) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Kelly

Kelly Mildren

Job Title: Registered Manager

I have worked in the care industry for 15 years, working my way up the ladder from a carer to a Registered Manager. I am currently undertaking my NVQ level 5 in Health and Social Care to improve my skills and abilities within the care sector. My experience within the care sector and coming across many challenges on a daily basis, has led me to where I am today. I thrive on person-centred care and ensuring that all service users are receiving the best possible care whilst remaining at home and being cared for by Hales care workers.

Frequently Asked Questions about Hales Home Care (Ipswich)

What Type of Services does Hales Home Care (Ipswich) offer?

Hales Home Care (Ipswich) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Home Care (Ipswich) to verify any information. View our terms and conditions. Hales Home Care (Ipswich) has an Enhanced Service - more info.