Hales Homecare Ipswich provides outstanding, bespoke domiciliary care, specially tailored to your requirements.
Hales provides an outstanding and sensitive service to enable people in the town and surrounding areas to continue living the lifestyle of their choice. They are a caring, family-owned business that has been working for over 20 years to ensure their service users continue living an independent lifestyle in the comfort of their homes with the help of...
Care Provided by Hales Homecare Ipswich
Types of Home Care
- Visiting Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £28.46
- 30 Minute Visiting Care Fees: from £14.23
All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.
Contact Hales Homecare Ipswich to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
-
Good to Know
Group/Owner
- Hales Group Ltd
- Private Owned
Person in charge
- Kelly Mildren (Registered Area Manager)
Hales Homecare Ipswich Reviews (9)
Hales Homecare Ipswich has a Review Score of 9.4 (9.425) out of 10, based on 7 reviews in the last 2 years.
Over all time Hales Homecare Ipswich has 9 reviews.
I would like to particularly thank Matthew, Annie and Sophie who have stood out to us and we are always happy when it is one of them at the door. The other carers have all been helpful and friendly as well and I cannot fault their dedication and professionalism.
Timeliness is the only other area that we have had a few issues with, but we understand delays occur. However when other customers purposely overrun on their time I feel management needs to address this with the customer.
We...
All the carers have been very efficient and friendly. They have been very professional, nothing ever seems to be too much for them.. They always ask if there is anything else they can do for you before they leave. They have definitely have helped my recovery. Really can't praise them enough, and would happily recommend them.
Thank you so much for your lovely feedback. We're delighted to hear that the carers have supported you so well and that their professionalism and kindness have helped your recovery. We will make sure your comments are passed on to the team.
Happy with the care given, couple of occasions where my father has said he is going out but he isn't. Please make the carers visiting him that he has currently undiagnosed dementia. Which is the reason for rhe care.
Thank you for taking the time to share your feedback. We're really pleased to hear that you're happy with the care your father is receiving. We will make sure the carers visiting him are reminded of his current needs so they can continue to support him safely.
I am so impressed with Hales and in particular, Jessica.
Jessica visited us on the afternoon of my mother-in-law return home from a 12 day stay in hospital and patiently took details of her needs with an outcomes focused attitude to achieving what was best for her.
It was her attention to detail which was remarkable, not just the things that must be done to keep M in L safe but the things that helped support her wellbeing.
The carers have all been polite and friendly, confidently making recommendations to support M in L care like night urine bags and Sara steady to aid her comfort and mobility.
The carers have involved M in L in her care, gaining consent to supporting her in a person-centered way and including her in any decisions.
We have access to M in L notes which are written with respect.
M in L has said she likes the carers and is happy with the care she receives from them.
Thank you so much for sharing this lovely feedback. We're really pleased to hear how well Jessica and our Ipswich care team have supported your mother-in-law and made such a positive difference to her care. We'll make sure your kind words are shared with the whole team. Thank you again for taking the time to leave a review.
Big help for me, it's taken pressure off me in the mornings with my husbands support. More than satisfied with the support. Pleased with the carers. Jess has been brilliant and is easy to talk to and knowledge is lovely, Jess has been so helpful within the process.
Thank you so much for sharing your lovely feedback. We're really pleased to hear that the support has made such a positive difference to your mornings and helped ease the pressure around your husband's care. It's wonderful to know you feel more than satisfied with the service and happy with the...
Jessica has been extremely helpful and kind. All the carers have been supportive and friendly and have made a really positive difference in their approach to care for my mother. I wouldn't hesitate to recommend them
Thank you so much for your lovely review. We're committed to providing person-centred care, and we're really pleased to hear that our team have made a positive impact on your mum's care. We'll make sure your kind words are shared with the team.
Excellent service all-round. Care workers are very professional, very patient and very caring. Background office staff are also excellent and very quick to respond to and fix any issues or problems. Excellent value for money!
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with both our care team and our office staff. Providing high quality, person-centred care is at the heart of everything we do and your feedback truly means a lot to us. If there's anything more we can do to support you, please don't hesitate to reach out.
I do not need 200 words to simply say that I am so impressed and happy with the genuine care and support Hales Care gives me. Having my carers makes my life as independent as possible.
Thank you very much for taking the time to write us a positive review. We will be sure to share your feedback with the team. Should you ever require any assistance, please do not hesitate to get in touch.
Just hope your group/staff are still around when it's my turn for help.
Thank you so much for taking the time to review Hales Home Care. We are delighted that you are pleased with the service provided by our Ipswich team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 October 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (8)
- Posted: Friday 08 May 2026Hales Group is pleased to announce Care Friends as the sponsor of the Person in Supporting Role of the Year Award at the Hales Group Awards 2026. The Hales Group...
- Posted: Friday 08 May 2026Hales Group is pleased to announce Hastee as the sponsor of the Hales Hero of the Year Award at the Hales Group Awards 2026, a new group-wide initiative celebrating the...
- Posted: Friday 08 May 2026Hales Group is proud to announce that OneTouch Health will be the headline sponsor of the Hales Group Awards 2026, a new group-wide initiative recognising excellence across homecare and recruitment....
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hales Homecare Ipswich.
Meet the Team (1)
I have worked in the care industry for 15 years, working my way up the ladder from a carer to a Registered Manager. I am currently undertaking my NVQ level 5 in Health and Social Care to improve my skills and abilities within the care sector. My experience within the care sector and coming across many challenges on a daily basis, has led me to where I am today. I thrive on person-centred care and ensuring that all service users are receiving the best possible care whilst remaining at home and being cared for by Hales care workers.
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