Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


All reviews must comply with our Review Policy Content Standards.       Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Hales Home Care (Ipswich)

stars
stars 14 July 2025
Excellent service all-round. Care workers are very professional, very patient and very caring. Background office staff are also excellent and very quick to respond to and fix any issues or problems. Excellent value for money!
Review from Richard W (Son of Client/Service User)
stars
stars 26 September 2023
I do not need 200 words to simply say that I am so impressed and happy with the genuine care and support Hales Care gives me. Having my carers makes my life as independent as possible.
Review from John F (Client / Service User)
stars
stars 19 September 2019
My mother has been in your care for the past 18 months, she is most happy and settled, thanks to all your staff. Just hope your group/staff are still around when it's my turn for help.
Review from Julie B (Daughter of Client/Service User)