Hales Home Care (Rotherham)

B11, Taylors Court, Parkgate, Rotherham S62 6NU
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1.0 1 Review
  • Hales Home Care (Rotherham), Rotherham
Hales Home Care (Rotherham) provides bespoke domiciliary care to people who wish to remain living in their own homes.

The team pride themselves on offering flexible care that is tailored entirely to each client's individual needs, wishes and lifestyle preferences.

Their range of care services includes care for people who live with dementia, the challenges of old age or a learning disability. They can support you with personal care, such as washing and dressing, as well as preparing food, domestic tasks and supporting you to get out and about.

Care workers are carefully matched with clients so that as well as the support you need to be as independent as possible, Hales Home Care can also provide empathy and friendship.
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £26.76

All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

These prices are only a guideline, please contact Hales Home Care (Rotherham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kate Royston (Registered Manager)

Hales Home Care (Rotherham) Reviews (1)

1.0

Hales Home Care (Rotherham) has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Hales Home Care (Rotherham) has 1 review.

Overall Experience
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Reviewer Connection to Hales Home Care (Rotherham)
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Review from C H (Wife of Client) published on 11 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unprofessional uncaring and unhygienic. This company advertises as being person-centred. Far from it, inflexible and no consistency. Avoid at all costs. The issues raised were not addressed and management did not attend a meeting that they had arranged.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Rotherham)

We take all feedback seriously & welcome the chance to discuss issues directly for confidentiality. Our review confirms we addressed safety concerns with the community OT regarding your husband & our staff during moving & handling. We adhered to OT guidance & provided care while awaiting additional equipment. For their safety, 2 staff were removed. We addressed a reported incident in personal care with the involved staff ensuring immediate correction with no further issues reported. After removing staff at your request 4 additional regulars including 2 experienced staff were assigned. We could not accommodate a 5:30AM care call but agreed 6AM with you. Our manager sought to extend care times for better support. A meeting scheduled for 30.05.24 was cancelled by your family due to your change in providers. We regret not meeting your expectations & strive to meet individual's needs in our care. For further discussions or to reconsider our services in the future, email: quality@halesgroup.co.uk

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Hales Home Care (Rotherham) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Hales Home Care (Rotherham) is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Home Care (Rotherham) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Hales Home Care (Rotherham)

What Type of Services does Hales Home Care (Rotherham) offer?

Hales Home Care (Rotherham) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Home Care (Rotherham) to verify any information. View our terms and conditions. Hales Home Care (Rotherham) has an Enhanced Service - more info.