Hales Homecare Gateshead

Hypoint, Saltmeadows Road, Gateshead NE8 3AH
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1.0 2 Reviews
  • Hales Homecare Gateshead, Gateshead
Hales Homecare Gateshead offers tailored domiciliary care to individuals of all ages with exceptional support from professionally trained carers. They understand the importance of individual needs and offer flexibility in the amount of care provided, ranging from a few hours a week to comprehensive live-in care.

Their team of dedicated care professionals work with individuals and their families to create a personalised care plan that suits their specific needs. Hales Home Care Gateshead provides a range of services including domestic tasks such as meal preparation and housekeeping, as well as personal care for tasks like washing, dressing, and going to the toilet.

The team is committed to enhancing the lives of those in their care. They take the time to match individuals with the most suitable carer to meet their care requirements and personal interests. Hales Homecare Gateshead values consistency and strives to provide individuals with the same care worker, resulting in many developing long-lasting friendships.
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Care Provided by Hales Homecare Gateshead

Types of Home Care

  • Visiting Care
  • Live-in Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

All bank holidays are charged at Time and One Half except Good Friday, Easter Monday, Christmas Day and New Years Day which are charged at double time.

Contact Hales Homecare Gateshead to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Hales Homecare Gateshead to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Molly Johnson (Registered Manager)

Hales Homecare Gateshead Reviews (2)

1.0

Hales Homecare Gateshead has a Review Score of 1.0 (1.000) out of 10, based on 2 reviews in the last 2 years.
Over all time Hales Homecare Gateshead has 2 reviews.

Overall Experience
  • 0
  • 0
  • 0
  • 0
  • 2
Date Published
  • 2
  • 1
  • 2
  • 2
  • 0
Reviewer Connection to Hales Homecare Gateshead
  • 1
  • 1
Total of 2, showing 1-2
Review from J W (Mother of Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Been putting off reviewing this service, since we stopped their visits in 2025, and were told that they were no longer being commissioned in our area.
But since my complaints and concerns raised with CQC and local authority have not been actioned properly, I thought it would be best to alert other
potential service users..we had similar experiences to other reviewers with medication mix ups, unsafe moving and handling practice and failure to report safeguarding concerns, when we complained, the line manager at the time raised 3 malicious allegations againsts myself. Only found out by doing multiple DSARs with LA and Hales HQ. The report logged that my son was aware of the allegations and that safeguarding being put in place but this was not the case as they had incorrectly logged him as being learning disabled and not having capacity. In addition the line manager would not speak with my son directly and refused to use the relay UK service he relys upon.
Reply from Francesca Barnes, Head of Quality & Workforce Development at Hales Homecare GatesheadThanks for taking the time to share your feedback. We're disappointed to hear that you remain unhappy with aspects of the service provided in the past. While it is not appropriate to discuss individual circumstances publicly, we can confirm that all concerns raised at the time were fully reviewed through the appropriate internal & multi-agency processes. These investigations concluded over a year ago, & were not fully upheld. As a regulated care provider, we are required to follow statutory safeguarding procedures whenever concerns are identified, & all actions taken at the time were in line with those legal & professional responsibilities. We remain committed to delivering safe, respectful and person-centred care, & we continually review our practice, communication systems & staff training to ensure high standards across all services. While we value all genuinely factual feedback, aspects of your review don't fully reflect the service standards & improvements we consistently deliver.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A F (Daughter of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely terrible service. Not given correct dose of medication on more than one occasion. Carers ( I use this loosely) very abrupt, uncaring, lack of conversation and empathy. 30 minutes but always out the door within 17 to 20 minutes. If they treat people like the way they have for my mam I fear
for the dementia patients they go to.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare GatesheadThank you for sharing your feedback with us. We take your concerns seriously and are currently looking into this matter. As always, our priority is to ensure the wellbeing and satisfaction of those we support. A member of our team will reach out to you, or you can email us at quality@halesgroup.co.uk
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Hales Homecare Gateshead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Hales Homecare Gateshead is calculated as follows: ( (11 Very Poors x 1) ) ÷ 11 Ratings = 1
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Hales Homecare Gateshead is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Linda

Linda Kendal

Job Title: Regional Manager Joined: 2022

Meet our Regional Manager for the North East, Linda Kendal. Linda joined Hales in 2022 and has over 20 years of experience in the health & social care sector. Linda leads the team in the North East to ensure high levels of care and support are delivered. Linda would be delighted to come and meet with you and your family if you wish them to be present, to discuss how we can help you live a fulfilled life in your own home.

Frequently Asked Questions about Hales Homecare Gateshead

What Type of Services does Hales Homecare Gateshead offer?

Hales Homecare Gateshead offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Homecare Gateshead to verify any information. View our terms and conditions. Hales Homecare Gateshead has an Enhanced Service - more info.