Hales Homecare Gateshead

Hypoint, Saltmeadows Road, Gateshead NE8 3AH
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1.0 1 Review
  • Hales Homecare Gateshead, Gateshead
Hales Home Care Gateshead offers tailored domiciliary care to individuals of all ages with exceptional support from professionally trained carers. They understand the importance of individual needs and offer flexibility in the amount of care provided, ranging from a few hours a week to comprehensive live-in care.

Their team of dedicated care professionals work with individuals and their families to create a personalised care plan that suits their specific needs. Hales Home Care Gateshead provides a range of services including domestic tasks such as meal preparation and housekeeping, as well as personal care for tasks like washing, dressing, and going to the toilet.

The team is committed to enhancing the lives of those in their care. They take the time to match individuals with the most suitable carer to meet their care requirements and personal interests. Hales Home Care Gateshead values consistency and strives to provide individuals with the same care worker, resulting in many developing long-lasting friendships.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

All bank holidays are charged at Time and One Half except Good Friday, Easter Monday, Christmas Day and New Years Day which are charged at double time.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Molly Johnson (Registered Manager)

Hales Homecare Gateshead Reviews (1)

1.0

Hales Homecare Gateshead has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Hales Homecare Gateshead has 1 review.

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Reviewer Connection to Hales Homecare Gateshead
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Total of 1, showing 1-1
Review from A F (Daughter of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely terrible service. Not given correct dose of medication on more than one occasion. Carers ( I use this loosely) very abrupt, uncaring, lack of conversation and empathy. 30 minutes but always out the door within 17 to 20 minutes. If they treat people like the way they have for my mam I fear
for the dementia patients they go to.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare Gateshead

Thank you for sharing your feedback with us. We take your concerns seriously and are currently looking into this matter. As always, our priority is to ensure the wellbeing and satisfaction of those we support. A member of our team will reach out to you, or you can email us at quality@halesgroup.co.uk

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Hales Homecare Gateshead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Hales Homecare Gateshead is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Homecare Gateshead is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Linda

Linda Kendal

Job Title: Regional Manager Joined: 2022

Meet our Regional Manager for the North East, Linda Kendal. Linda joined Hales in 2022 and has over 20 years of experience in the health & social care sector. Linda leads the team in the North East to ensure high levels of care and support are delivered. Linda would be delighted to come and meet with you and your family if you wish them to be present, to discuss how we can help you live a fulfilled life in your own home.

Frequently Asked Questions about Hales Homecare Gateshead

What Type of Services does Hales Homecare Gateshead offer?

Hales Homecare Gateshead offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Homecare Gateshead to verify any information. View our terms and conditions. Hales Homecare Gateshead has an Enhanced Service - more info.