Hales Home Care (North East)
5 Blue Sky Way, Koppers Way, Monkton Business Park South,
Hebburn
NE31 2EQ
All bank holidays are charged at Time and One Half except Good Friday, Easter Monday, Christmas Day and New Years Day which are charged at double time.
These prices are only a guideline, please contact Hales Home Care (North East) to find out the exact price for your requirements.
Hales Home Care (North East) has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Hales Home Care (North East) has 1 review.
Review from A F (Daughter of Client) published on 24 July 2025
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (North East)
Thank you for sharing your feedback with us. We take your concerns seriously and are currently looking into this matter. As always, our priority is to ensure the wellbeing and satisfaction of those we support. A member of our team will reach out to you, or you can email us at quality@halesgroup.co.uk
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.0 (1.000) out of 10 for Hales Home Care (North East) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Hales Home Care (North East) is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Hales Home Care (North East) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Aug 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Regional Manager
Joined: 2022
Meet our Regional Manager for the North East, Linda Kendal. Linda joined Hales in 2022 and has over 20 years of experience in the health & social care sector. Linda leads the team in the North East to ensure high levels of care and support are delivered. Linda would be delighted to come and meet with you and your family if you wish them to be present, to discuss how we can help you live a fulfilled life in your own home.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Home Care (North East) to verify any information. View our terms and conditions. Hales Home Care (North East) has an Enhanced Service - more info.
