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Hypoint, Saltmeadows Road, Gateshead, NE8 3AH
View full details of Hales Homecare GatesheadLatest Reviews for Hales Homecare Gateshead
12 January 2026
Been putting off reviewing this service, since we stopped their visits in 2025, and were told that they were no longer being commissioned in our area.
But since my complaints and concerns raised with CQC and local authority have not been actioned properly, I thought it would be best to alert other
potential service users..we had similar experiences to other reviewers with medication mix ups, unsafe moving and handling practice and failure to report safeguarding concerns, when we complained, the line manager at the time raised 3 malicious allegations againsts myself. Only found out by doing multiple DSARs with LA and Hales HQ. The report logged that my son was aware of the allegations and that safeguarding being put in place but this was not the case as they had incorrectly logged him as being learning disabled and not having capacity. In addition the line manager would not speak with my son directly and refused to use the relay UK service he relys upon.
24 July 2025
Absolutely terrible service. Not given correct dose of medication on more than one occasion. Carers ( I use this loosely) very abrupt, uncaring, lack of conversation and empathy. 30 minutes but always out the door within 17 to 20 minutes. If they treat people like the way they have for my mam I
fear for the dementia patients they go to.
Latest Reviews for Hales Homecare Gateshead
12 January 2026
Been putting off reviewing this service, since we stopped their visits in 2025, and were told that they were no longer being commissioned in our area.
But since my complaints and concerns raised with CQC and local authority have not been actioned properly, I thought it would be best to alert other
potential service users..we had similar experiences to other reviewers with medication mix ups, unsafe moving and handling practice and failure to report safeguarding concerns, when we complained, the line manager at the time raised 3 malicious allegations againsts myself. Only found out by doing multiple DSARs with LA and Hales HQ. The report logged that my son was aware of the allegations and that safeguarding being put in place but this was not the case as they had incorrectly logged him as being learning disabled and not having capacity. In addition the line manager would not speak with my son directly and refused to use the relay UK service he relys upon.
24 July 2025
Absolutely terrible service. Not given correct dose of medication on more than one occasion. Carers ( I use this loosely) very abrupt, uncaring, lack of conversation and empathy. 30 minutes but always out the door within 17 to 20 minutes. If they treat people like the way they have for my mam I
fear for the dementia patients they go to.