Hales Homecare Peterborough provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved ones and memories.
Hales Homecare is regulated and rated Good by the Care Quality Commission and is proud to be a member of the United Kingdom Home Care Association (UKHCA). They also work collaboratively with healthcare professionals...
Care Provided by Hales Homecare Peterborough
Types of Home Care
- Visiting Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £28
- 30 Minute Visiting Care Fees: from £14
All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.
Contact Hales Homecare Peterborough to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
-
Good to Know
Group/Owner
- Hales Group Ltd
- Private Owned
Person in charge
- Laura Wootton (Registered Manager)
Hales Homecare Peterborough Reviews (12)
Hales Homecare Peterborough has a Review Score of 9.1 (9.136) out of 10, based on 12 reviews in the last 2 years.
Over all time Hales Homecare Peterborough has 12 reviews.
I use Hales as a drop in care service for my husband who is not elderly, but has some difficulties after a stroke - and if I am away, it gives me peace of mind to know that someone can pop in and check he has remembered the basics like eating and taking his meds, plus I need to make sure he has not injured himself as he is a little infirm. It also means he has someone to talk to even for a short time. I have found them to be mostly timely, and husband reports back that they are friendly and respectful. It is an invaluable and inexpensive service which I don't need that often, but happy to use when necessary. I have also found anyone I have spoken to over the phone to be understanding and helpful.
Thank you for taking the time to leave such a detailed review for our Peterborough service. We will ensure that the feedback is passed to our team whom we value very much. They work hard to ensure the individual needs of everyone we care for is carried out with dignity and respect, and your review reaffirms that. Thank you for choosing Hales Homecare to support your husband.
Pleasant and respectful carers. Carers and office staff who are very helpful when I have hospital appointments etc. Carers schedule sent every week. Always treated with dignity and respect. The carers are always very caring and help when I need extra help.
Thank you so much for taking the time to leave a detailed review for our Peterborough team. We will ensure your comments are passed onto the individuals involved in your care, who are always so grateful to receive such positive recognition for their efforts. We work hard to ensure individuals needs and wishes are met, and we are pleased this is recognised in the service that you experience.
I require sitting service to be approved by social services. How do I go about getting it for me? Is there a telephone number for this, could you help me get the phone number? Thanks.
Thank you for taking the time to leave a review. Your comments and ratings will be shared with our Peterborough team, of whom we are very proud. A member of our operational team will be in touch to support you to access the additional services you require. Thanks for choosing Hales Homecare to support your care and wellbeing needs.
Care has been very good from all the carers we have used. Timely, respectful, professional capable.
Thank you for taking the time to leave a review for our Peterborough team. We will pass the comments on to the individuals who support you. Feedback is so important to ensure we continuously review and improve our services. Our pricing for care services are in line with the local authority rates in...
The office staff are friendly and helpful, whenever I've had to speak to them.
Thank you for taking the time to leave a review for our Peterborough team. Feedback is essential in allowing us to continually review and improve our services. Your comments will be passed to the team responsible for your care delivery; we know that your words will mean a lot to our team. Our local...
I would first of all like to say that's for all the service since I have been with you. As you know I did have good and very bad experiences with you. As it is the bad and the good carers.
Thank you for taking the time to leave a review for our team. We are pleased that overall you are happy with the service and we will pass on your feedback to the staff who support you. On occasions when incidents occur we must follow the correct escalation procedures and we understand this can...
Care provided is good and caring but could improve on timekeeping at weekends.
Thank you for taking the time to provide feedback. Your comments are very important to us and allow us to continually review services where necessary. We will ensure that your comments are passed on to the local team in order that they can try to make adjustments where possible. We do endeavour to...
Very happy with all our carers, no problems.
Thank you for taking the time to leave a review for our Peterborough team. Our staff are highly valued and committed to delivering an outstanding quality of service to the communities in which they work. Your kind words and positive scoring will mean the world to them and we will ensure they are notified of the feedback.
If I have an issue with them, I will phone the office. Sometimes they leave the home a mess.
Thank you for taking the time to submit a review. We are pleased that overall you are satisfied with the level of care and support received from Hales Homecare. Your comments have been passed to the branch management to investigate further and ensure that your needs and wishes are clearly recorded...
My dad had just come out of hospital and he has been looked after well by two members of staff in the office by taking lots of calls from me as my dad is still a little confused. One of them in particular had been especially patient with me and taking the time to resolve any issues. Then the lady who is usually one of my dad's main caregivers had been brilliant and is my dad's favourite as she goes above and beyond.
Thank you so much for taking the time to leave such a positive review of the care and support you are receiving from our Peterborough office. I know the team does everything possible to ensure the transition into receiving care at home is as seamless as possible and your feedback will mean a lot to...
The only thing I have found is that when changing my bed sheet, some of the carers do not smooth the sheet out.
Thank you for taking the time to review our care services. The feedback will be shared with our Peterborough team who use all information provided to continually improve services. We will ensure staff are reminded of the need to make your bed in the way you have expressed is your preference. Your...
Hales have provided some very good carers for my husband who has Lewy Body Dementia and Parkinson's. They are professional and empathetic. Timings can vary but I believe that's the nature of all care providers.
Thank you for taking the time to provide a review of our Peterborough service. We will ensure the team are provided with your feedback, your positive words will mean the world to them. The manager and her team are a credit to our services. We use leading-edge technology to map visits in the most...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 August 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (8)
- Posted: Friday 08 May 2026Hales Group is pleased to announce Care Friends as the sponsor of the Person in Supporting Role of the Year Award at the Hales Group Awards 2026. The Hales Group...
- Posted: Friday 08 May 2026Hales Group is pleased to announce Hastee as the sponsor of the Hales Hero of the Year Award at the Hales Group Awards 2026, a new group-wide initiative celebrating the...
- Posted: Friday 08 May 2026Hales Group is proud to announce that OneTouch Health will be the headline sponsor of the Hales Group Awards 2026, a new group-wide initiative recognising excellence across homecare and recruitment....
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hales Homecare Peterborough.
Meet the Team (1)
"My name is Charlotte, and I am the registered manager for Hales Hoe Care Peterborough & Huntington.
I have been in the care industry for 15 years and have multiple experiences within it. I have had the opportunity to work in a care home, an Extra Care scheme, and now in the domiciliary care side of the industry.
My aim in my role is to ensure the safety of the people we look after and to deliver quality and person-centred care.
Since my arrival at Hales, I have managed to develop and expand my knowledge as well as my management skills. I value all my team members and staff, so I support them in their training and progression within Hales to ensure that they align with my orientation and view of care.
Additionally, I strive to keep the service users we support safe and happy. As a result, the branch is collaborating with Cambridgeshire College to enable our staff to complete the diploma in health and social care.
I have an open-door policy, and I love it when my staff come in for a cup of tea. I always have a supply of biscuits stashed, which helps create a welcoming environment."
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