Hales Homecare Norwich strives to deliver the best possible care to all of its Service Users. Where some of their procedures have failed to meet the new inspection standards, Hales listen carefully to the suggestions of the inspectors and the local authority and review their policies and training in line with best practice.
Hales Homecare's senior management team is supporting this location to ensure the required improvements have already been made....
Care Provided by Hales Homecare Norwich
Types of Home Care
- Visiting Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £28
- 30 Minute Visiting Care Fees: from £14
All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.
Contact Hales Homecare Norwich to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
-
Good to Know
Group/Owner
- Hales Group Ltd
- Private Owned
Person in charge
- Zoe Dent (Manager)
Hales Homecare Norwich Reviews (1)
Over all time Hales Homecare Norwich has 1 review.
Mum was uncomfortable last night and Hales Home Care contacted us to advise of the situation. Today I telephoned her doctor where I was told he would call back. Hales carers monitored during the day and by teatime, they called an ambulance. They were excellent today and went over and above and cannot thank them enough for the care and support they provided.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 May 2025- Caring Requires improvement
- Effective Inadequate
- Responsive Requires improvement
- Safe Inadequate
- Well-led Inadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (5)
- Posted: Tuesday 24 Mar 2026Hales Group has announced the expansion of its staff recognition programme, building on the success of Hales Heroes, which has recognised thousands of care professionals and awarded almost £100,000 in...
- Posted: Thursday 20 Feb 2025Hales Group is thrilled to announce the finalists for the 2024 Hales Care Awards, recognising the dedication, compassion, and outstanding achievements of care professionals across the organisation. The annual awards...
- Posted: Tuesday 03 Dec 2024Regional home care provider, Hales Home Care, is delighted to announce three exciting new award categories for the 2024 Hales Care Awards. These additions further expand the scope of recognition,...
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hales Homecare Norwich.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Homecare Norwich to verify any information. View our terms and conditions. Hales Homecare Norwich has an Enhanced Service - more info.