Hales Homecare Leeds provides bespoke person-centred domiciliary care, specially tailored to your requirements. They offer a professional alternative to moving to a residential home, and will help you remain living independently surrounded by loved ones and memories.
Hales is regulated and rated Good by the Care Quality Commission and is proud to be a member of the United Kingdom Home Care Association (UKHCA). They also work collaboratively with healthcare professionals and...
Care Provided by Hales Homecare Leeds
Types of Home Care
- Visiting Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £28.46
- 30 Minute Visiting Care Fees: from £14.23
All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.
Contact Hales Homecare Leeds to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
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Good to Know
Group/Owner
- Hales Group Ltd
- Private Owned
Person in charge
- Helen Thorpe (Registered Manager)
Hales Homecare Leeds Reviews (15)
Hales Homecare Leeds has a Review Score of 8.6 (8.598) out of 10, based on 7 reviews in the last 2 years.
Over all time Hales Homecare Leeds has 15 reviews.
The carers are very good to me.
Thank you for your kind words. We're so pleased to hear our carers are looking after you so well, and we'll make sure to pass your feedback on to the Leeds team.
My regular carer are 100%. For example, a particular carer comes in and does all that is needed to do. I don't bother about anything.
Thank you so much for sharing your feedback. It means a lot to our team, and we'll make sure your kind words are passed on. As always, we're here if you need anything.
Stay away at all costs. Dreadful care company that simply don’t care. Late calls, missed calls, carers rushing to leave, cold food, leave doors unlocked, sponsored workers making communication with elderly patients difficult, rude office staff, phones never answered. Mum never felt so alone and uncared about.
Very happy with the service.
Very good, nice, warm, friendly carers.
Very prompt, ensure medication is on time and very pleasant and friendly. They ask if there is anything else they can do. Would prefer a female care worker in the morning and night to help with personal hygiene and care.
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with Hales. Your preference for a female care worker has been noted and will be passed on to our team, as it helps us to continue improving our service.
The service is very good for me and my carers are all like family. I am comfortable with my carer 3 times a day. Thank you Hales Home Care.
Thank you for your kind words. We are pleased to hear that you feel comfortable and cared for by our team. Your feedback is greatly appreciated, and we will pass your message along to the staff.
Would have given no stars at all if possible. Not a usual complainer at all and not one for reviews but absolute shambles. Carers do not turn up and always an excuse given. When they do eventually turn up hours late and after numerous chaser calls, they are inexperienced and don’t know how to care for the service user. Also don’t always lock the door leaving disabled service users in a dangerous and vulnerable position. Never known anything like it - causing so much stress to the family. Ombudsman is the next stage as despite frequent promises nothing changes. Absolutely at our wits' end with this company. Feel extremely sorry for poor service users who don’t have anyone to turn to when they are left and they don’t turn up to feed them and get them out of bed. Terrible experience with this company.
The carers that visit are mainly excellent. Inexperienced carers are left by themselves too early. Carers need to be regulars so as to build a rapport with clients, too often visiting carers are often changed. Also, mainly at the weekend, the staff are inexperienced and due to lack of carers have picked up extra calls which means the time of call can vary wildly. If any problems with the time of visits this should be relayed by the office to clients.
Thank you so much for taking the time to share your feedback with us. We value your insights as they help us continually improve our services. We are committed to addressing the issues you've highlighted to provide you with a consistently good care experience. Please reach out to our Quality team at quality@halesgroup.co.uk should you wish to discuss any concerns further.
Do not like men coming, some days I have different carers morning and afternoon and some I have never met before and do not seem to know my requirements. During term time I have classes which begin at 10:15 and carers sometimes don't come until 9:30 which is cutting it fine. I think my times may need reviewing.
Thank you for taking the time to leave us a review. We value your feedback and apologise for any inconvenience you've experienced. We are committed to ensuring that your needs are met effectively and promptly. Please feel free to reach out to us directly so we can discuss your specific requirements...
I am very happy with my regular carers. I am a religious sister and it upsets me when I have a male carer. Also, at the weekend, the replacement carers are sometimes very late, coming sometimes at noon instead of 9 am. I get very anxious when they are late and it is not easy to get in contact to know if they are coming. Also, when they are late, I miss the religious service.
We appreciate your feedback and are delighted to hear that you are very happy with your regular carers. Your comfort and preferences are very important to us. Whilst it is in the overall interest of our services to ensure we employ a diverse workforce, we do not wish any of our service users to...
The regular carers are excellent in all aspects of caring. Problems happen when new carers come who might have not been before - this is very frustrating.
Thank you for sharing your experience. We value your kind words about our staff and understand new carer transitions can be disconcerting, so we apologise for any frustrations caused. Your feedback helps us improve, and we're dedicated to ensuring a seamless experience for all our service users. If...
Carers wouldn't use Mum's name and called her another name for some reason. Refilled drinks with dirty glass from the day before, made Mum sit back on a wet chair, despite getting told the chair was wet and left 14 hours with a wet pad. Came and went when they wanted, despite declining male carers at the setup interview, a male carer came every day, still no care plan in place. Finally got rid of them.
Thank you for your review of the care received. We take all feedback very seriously. We are disappointed you did not feel able to discuss your concerns directly with the service during the brief period of care provided. We can see from the care records that you had previously been providing care...
Carers don't arrive at times stated and are always rushing when arriving. They have missed visits leaving the client vulnerable and hungry. The lack of personal care offered to the client is poor and different carers arrive with no idea about the client's needs.
The carers are not visiting my father the agreed times. Three times in 2 months the carers did not turn up and we had to contact the main office to trace them.
My father's care plan got lost and it was not replaced. As a result, there are carers visiting that do not know what they have to do.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 February 2020- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (9)
- Posted: Friday 08 May 2026Hales Group is pleased to announce Care Friends as the sponsor of the Person in Supporting Role of the Year Award at the Hales Group Awards 2026. The Hales Group...
- Posted: Friday 08 May 2026Hales Group is pleased to announce Hastee as the sponsor of the Hales Hero of the Year Award at the Hales Group Awards 2026, a new group-wide initiative celebrating the...
- Posted: Friday 08 May 2026Hales Group is proud to announce that OneTouch Health will be the headline sponsor of the Hales Group Awards 2026, a new group-wide initiative recognising excellence across homecare and recruitment....
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hales Homecare Leeds.
Meet the Team (5)
I have worked in the care industry for 10 years.
I started off working as a care worker. I enjoyed working in this role, but I desired progression. I completed my NVQ 2 and 3 in adult health and social care.
Subsequently, I joined Hales and was promoted to Quality Assessment Officer, a position that I found truly fulfilling. I served in this role for 4 months. Later, I applied for the Care Coordinator position within Hales and was successful in my interview. I performed this role for several years, eventually becoming the Lead Care Coordinator.
Following this, an opportunity arose for the Deputy Manager role, and I applied for it. I was fortunate to be selected, and subsequently, the position of Registered Manager became available. I have been serving as the Registered Manager for Hales for 8 months now, and I genuinely enjoy my role. Currently, I am in the process of completing my NVQ 5.
Throughout my career, I have dedicated 6.5 years to Hales Home Care in Leeds, and I find great satisfaction in coming to work every day. In my leisure time, I enjoy going to the gym every morning before work, as well as spending quality time with my family. I have 5 children, 1 girl and 4 boys. Additionally, I am fond of watching soaps and indulging in captivating true stories.
I have been working in the care sector for 5 years. I initially started my career as a care worker, a role which I found fulfilling. However, I soon recognised an opportunity for advancement and decided to pursue the position of Quality Assurance Officer (QAO). I successfully went through the interview process and secured the role.
One aspect of my job that I particularly enjoy is meeting our service users for the first time and conducting assessments. In addition to these responsibilities, I also handle safeguarding, audits, CQC notifications, and various other tasks as part of my role. Every day at work is rewarding, and I have been with Hales for the past 5 years.
I have completed A-levels in Health and Social Care, achieving a B grade. I also studied Psychology. Outside of work, I have two children, a girl and a boy, whom I adore spending time with. My hobbies include swimming, spending quality time with my family, and going on holidays.
I have been working in care for 34 years. I began my journey as a care worker, a role that brought me great joy. For nearly 7 years, I have been working at Hales. Initially, I worked as a care worker for 6.5 years before deciding to apply for the Recruiter position. However, I soon realised that I missed the hands-on aspect of caring. Fortunately, an opportunity arose within Hales for a Quality Assessment Officer (QAO) role. I successfully interviewed for the position and I must say that I thoroughly enjoy my job, particularly interacting with our service users and conducting assessments. Furthermore, I have completed a Nursing Diploma to enhance my skills in the field.
During my leisure time, I enjoy going on holiday and spending quality time with my children.
I have worked in care for 7 years, both as a Care Corker and a Care Coordinator. I have thoroughly enjoyed all my roles within the care industry.
During my time in college, I pursued aviation studies as I had a passion for travelling and desired practical experience in this field. Concurrently, I worked part-time at my previous company, where I developed a deep affection for the job.
Throughout my career, I have established exceptional professional relationships, and I eagerly anticipate daily interactions with everyone I encounter.
I always strive to assist to the best of my ability, and I maintain an open-door policy, welcoming any requests for help or support.
I have worked in the care field for 3 years as a Mentor/Care Assistant.
During a 5-month placement at a nursing home, I had the opportunity to collaborate closely with a Clinical Nurse Specialist, which allowed me to expand my knowledge in the field of Nursing. I love to help people where I can. I like a challenge.
I love to travel and spend time with my family.
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