All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.
These prices are only a guideline, please contact Hales Home Care (Leeds) to find out the exact price for your requirements.
Hales Home Care (Leeds) has a Review Score of 8.3 (8.267) out of 10, based on 8 reviews in the last 2 years.
Over all time Hales Home Care (Leeds) has 15 reviews.
5.0 out of 5
Thank you for your kind words. We're so pleased to hear our carers are looking after you so well, and we'll make sure to pass your feedback on to the Leeds team.
5.0 out of 5
Thank you so much for sharing your feedback. It means a lot to our team, and we'll make sure your kind words are passed on. As always, we're here if you need anything.
1.0 out of 5
5.0 out of 5
4.0 out of 5
5.0 out of 5
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with Hales. Your preference for a female care worker has been noted and will be passed on to our team, as it helps us to continue improving our service.
4.0 out of 5
Thank you for your kind words. We are pleased to hear that you feel comfortable and cared for by our team. Your feedback is greatly appreciated, and we will pass your message along to the staff.
1.0 out of 5
4.0 out of 5
Thank you so much for taking the time to share your feedback with us. We value your insights as they help us continually improve our services. We are committed to addressing the issues you've highlighted to provide you with a consistently good care experience. Please reach out to our Quality team at quality@halesgroup.co.uk should you wish to discuss any concerns further.
4.0 out of 5
We appreciate your feedback and are delighted to hear that you are very happy with your regular carers. Your comfort and preferences are very important to us. Whilst it is in the overall interest of our services to ensure we employ a diverse workforce, we do not wish any of our service users to ever feel uncomfortable when receiving care. We will certainly take this into consideration when arranging care for you and have updated our records accordingly. Your feedback will help us enhance our services, as we work on improving our communication channels and ensuring that on the rare occasions that our carers are held up in an earlier call, we ensure all subsequent service users are kept up to date. Please don't hesitate to reach out to us at quality@halesgroup.co.uk if you have any further concerns.
4.0 out of 5
Thank you for taking the time to leave us a review. We value your feedback and apologise for any inconvenience you've experienced. We are committed to ensuring that your needs are met effectively and promptly. Please feel free to reach out to us directly so we can discuss your specific requirements and make the necessary adjustments. Please give us a call on 01132083346 or email quality@halesgroup.co.uk.
5.0 out of 5
Thank you for sharing your experience. We value your kind words about our staff and understand new carer transitions can be disconcerting, so we apologise for any frustrations caused. Your feedback helps us improve, and we're dedicated to ensuring a seamless experience for all our service users. If you have any specific concerns that you would like to discuss with us, please reach out to our Quality team at quality@halesgroup.co.uk.
1.0 out of 5
Thank you for your review of the care received. We take all feedback very seriously. We are disappointed you did not feel able to discuss your concerns directly with the service during the brief period of care provided. We can see from the care records that you had previously been providing care for your Mum and arranged for provider support whilst you were on holiday. This will have contributed to your Mum’s reluctance to accept care and support, and the lack of familiarity your Mum had with the equipment necessary for professional care providers to use to safely lift and position service users. Our records show that a concern was raised regarding one incident of a wet towel via the social worker, however, unfortunately, this feedback didn’t reach us as a provider until after care had ended. I have referred to our digital records in which your Mum’s name is correct and we are not aware of any time that this wasn’t used. Male care staff, working as part of a female and male double up team, was explained during the commencement of the package of care, and at no time were male staff delivering personal care. Our records show that care, from female care workers, was refused on 7 occasions in the 7 days. We appreciate how unsettling the period would have been for your Mum, having not received care before from anyone other than family members, and particularly as you were not available to provide reassurance. Our records show that our care workers acted professionally in line with our policies, including requesting a healthcare referral where they had concerns as a consequence of care being refused. We do hope you and your Mum have now sourced suitable care provision for your needs.
2.0 out of 5
2.0 out of 5
The Review Score of 8.3 (8.267) out of 10 for Hales Home Care (Leeds) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Hales Home Care (Leeds) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
I have worked in the care industry for 10 years.
I started off working as a care worker. I enjoyed working in this role, but I desired progression. I completed my NVQ 2 and 3 in adult health and social care.
Subsequently, I joined Hales and was promoted to Quality Assessment Officer, a position that I found truly fulfilling. I served in this role for 4 months. Later, I applied for the Care Coordinator position within Hales and was successful in my interview. I performed this role for several years, eventually becoming the Lead Care Coordinator.
Following this, an opportunity arose for the Deputy Manager role, and I applied for it. I was fortunate to be selected, and subsequently, the position of Registered Manager became available. I have been serving as the Registered Manager for Hales for 8 months now, and I genuinely enjoy my role. Currently, I am in the process of completing my NVQ 5.
Throughout my career, I have dedicated 6.5 years to Hales Home Care in Leeds, and I find great satisfaction in coming to work every day. In my leisure time, I enjoy going to the gym every morning before work, as well as spending quality time with my family. I have 5 children, 1 girl and 4 boys. Additionally, I am fond of watching soaps and indulging in captivating true stories.
I have been working in the care sector for 5 years. I initially started my career as a care worker, a role which I found fulfilling. However, I soon recognised an opportunity for advancement and decided to pursue the position of Quality Assurance Officer (QAO). I successfully went through the interview process and secured the role.
One aspect of my job that I particularly enjoy is meeting our service users for the first time and conducting assessments. In addition to these responsibilities, I also handle safeguarding, audits, CQC notifications, and various other tasks as part of my role. Every day at work is rewarding, and I have been with Hales for the past 5 years.
I have completed A-levels in Health and Social Care, achieving a B grade. I also studied Psychology. Outside of work, I have two children, a girl and a boy, whom I adore spending time with. My hobbies include swimming, spending quality time with my family, and going on holidays.
I have been working in care for 34 years. I began my journey as a care worker, a role that brought me great joy. For nearly 7 years, I have been working at Hales. Initially, I worked as a care worker for 6.5 years before deciding to apply for the Recruiter position. However, I soon realised that I missed the hands-on aspect of caring. Fortunately, an opportunity arose within Hales for a Quality Assessment Officer (QAO) role. I successfully interviewed for the position and I must say that I thoroughly enjoy my job, particularly interacting with our service users and conducting assessments. Furthermore, I have completed a Nursing Diploma to enhance my skills in the field.
During my leisure time, I enjoy going on holiday and spending quality time with my children.
I have worked in care for 7 years, both as a Care Corker and a Care Coordinator. I have thoroughly enjoyed all my roles within the care industry.
During my time in college, I pursued aviation studies as I had a passion for travelling and desired practical experience in this field. Concurrently, I worked part-time at my previous company, where I developed a deep affection for the job.
Throughout my career, I have established exceptional professional relationships, and I eagerly anticipate daily interactions with everyone I encounter.
I always strive to assist to the best of my ability, and I maintain an open-door policy, welcoming any requests for help or support.
I have worked in the care field for 3 years as a Mentor/Care Assistant.
During a 5-month placement at a nursing home, I had the opportunity to collaborate closely with a Clinical Nurse Specialist, which allowed me to expand my knowledge in the field of Nursing. I love to help people where I can. I like a challenge.
I love to travel and spend time with my family.
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