Hales Homecare Wickford

Suite 6, Sopwith House, Wickford SS11 8YU
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9.8 26 Reviews
  • Hales Homecare Wickford, Wickford
Hales Homecare Wickford are committed to their service users and strive to enhance your life and enable you to live as independently and happily as possible with one to one support.

Hales offer a range of services for people of all ages and requirements, including domestic support, personal care and companionship. Their friendly carers will be there for you when you need them, from just a few hours a week to live-in support, and also offer respite and emergency services for when your normal caregiver needs a well-deserved break or may fall ill.

The team at Hales understands how important it is that the little things are done right which is why they work around your routines and preferences to ensure that everything is kept just as you like it.

Hales' service users are at the heart of their services which is why they go the extra mile to match you with the carer most suited both to your needs and personal interests. They also work to achieve consistency in providing you with the same carer so that you can create a long-lasting friendship and build trust.

Hales Homecare Wickford is here for you and happy to help.
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Care Provided by Hales Homecare Wickford

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: from £14
  • Hourly Visiting Care Fees: from £28

All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

The price(s) shown are provided by the agency. Contact Hales Homecare Wickford for full pricing details and T&Cs.

Contact Hales Homecare Wickford to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Hales Homecare Wickford to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Chantelle McCabe (Regional Operations Manager)

Hales Homecare Wickford Reviews (26)

9.8

Hales Homecare Wickford has a Review Score of 9.8 (9.830) out of 10, based on 19 reviews in the last 2 years.
Over all time Hales Homecare Wickford has 26 reviews.

Overall Experience
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Date Published
  • 26
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Reviewer Connection to Hales Homecare Wickford
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Total of 26, showing 1-20
Review from Alexis K (Client) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm with this company, Hales Care, for 5 years. Excellent support from all the nurses. IT is a pleasure to know them.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WickfordThank you for your review. We're delighted to hear that you have been supported by our team over the past 5 years and that the care provided has continued to meet your expectations. Your kind feedback is greatly appreciated and will be shared with the team.
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Review from Brian T (Client) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with my carers.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare WickfordThank you for sharing your feedback.
We're really pleased to hear that you're very happy with your carers, and we'll make sure this is passed on to the team. Your comments are truly appreciated.
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Review from Elaine H (Daughter-in-law of Client) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team were friendly, approachable and supportive to my mother in law, my husband and myself.
We appreciate their help and knowledge always during this time of transition in my mother in laws life.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare WickfordThank you so much for taking the time to share this feedback.
We're really pleased to hear that the team have been friendly, approachable and supportive to your mother-in-law, as well as to you and your husband during this important period of transition.

Your kind words mean a great deal, and we will ensure this is passed on to the team. We truly appreciate you recognising their help and knowledge.
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Review from P B (Client) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally speaking, I'm happy with the service I get. When it comes to housework, the young ones keep asking what you want them to do, whereas the older ones know and just get on with things.
It's a pity I can't use names, as one of my carers works so hard she deserves a special mention.
Reply from Jalila Lone, Quality and Compliance Team at Hales Homecare WickfordThank you for taking the time to leave your feedback. We're really glad to hear that you're generally happy with the service you receive. We truly appreciate your kind words about our hardworking staff, it means a lot to them and to us. Thank you again for sharing your thoughts.
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Review from Sheryl B (Daughter of Client) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with mum's care.
Katie and Carys go above and beyond to look after mum. She loves them.
All other carers are very good; we would be lost without these lovely carers.
Thank you.
Sherryl
Reply from Jalila Lone, Quality and Compliance Team at Hales Homecare WickfordThank you so much for your lovely feedback, Sheryl. We're really pleased to hear how happy you are with your mum's care. Katie and Cary's will be so touched to know how much they mean to your mum and how appreciated their efforts are. It's also wonderful to hear such kind words about the whole care team. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it.
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Review from S P (Sister of Client) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is good, no problems.
Reply from Jalila Lone, Quality and Compliance Team at Hales Homecare WickfordThank you for taking the time to share your feedback. We're pleased to hear that you are happy with the care and support provided to your family member. Your comments are appreciated and help us to continue maintaining good standards of care, dignity, and support for our service users.
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Review from Kim W (Daughter of Client) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All care given to mum has been excellent. Very caring staff, never rushed and always engaged with my mum.
Cannot fault anything.
Reply from Jalila Lone, Quality and Compliance Team at Hales Homecare WickfordThank you so much for your lovely feedback. We're really pleased to hear that the care provided to your mum has made a positive difference. It means a great deal to the team to know their care and kindness are appreciated, and we'll be sure to share your kind words with them.
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Review from Kay N (Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have carers twice a day. They are exceptional. I feel looked after, supported and treated with absolute care and dignity. They have smiles on their faces and always make sure you know their names.
Reply from Jalila Lone, Quality and Compliance Team at Hales Homecare WickfordThank you so much for taking the time to leave this lovely review.
It's really nice to hear that you feel looked after, supported, and treated with care and dignity. Our carers genuinely care about the people they support, and knowing that their kindness, smiles, and personal approach are making a difference means a great deal to us.
Your feedback will be shared with the team. Thank you again for your kind words and for trusting us with your care.
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Review from E A (Client) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers make a refreshing time for me. They are very caring kind and polite.
Reply from Jalila Lone, Quality and Compliance Team at Hales Homecare WickfordWe are really pleased to hear that our carers bring a refreshing and positive experience to your day. It means a great deal to us to know you find them caring, kind, and polite; qualities we are truly proud of within our team at Hales.

Your comments will be shared with the carers involved, as it will mean a lot to them too.

Thank you again for taking the time to share your experience. We are grateful for the trust you place in us and are always here to support you.
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Review from T W (Son of Client) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Mum came out of hospital, Hales came with her, and Mum wanted them to carry on with her. It's turned out great. Maralyn and the girls go above and beyond with Mum, and she loves them, and I don't know where I would be without them. Thanks Hales, you are God-sent.
Reply from Francesca Barnes, Head of Quality and Workforce Development at Hales Homecare WickfordThank you so much for sharing this lovely feedback. We're really pleased to hear how well things have gone since your mum came home from hospital and that she feels so supported. Feedback like this genuinely matters to us, and we'll make sure it's passed on to the whole team. We're passionate about providing care that makes a real difference, and it means a lot to know that the support has helped you and your family.
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Review from Nick C (Son of Client) published on 19 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care for my mum, Pat. Constantly evaluating her needs and doing their best to meet them.
Reply from Nicola Mewse, Group Managing Director at Hales Homecare WickfordThank you so much for taking the time to leave such a positive review. Hales Group are pleased to be able to provide the care and support your Mum needs, and adjust it as & when those needs may change. We will ensure your comments are passed on to the local team who support her. Feedback such as yours is essential to continuing to raise standards within Homecare and means the world to our Hales Heroes.
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Review from Mark H (Friend of Client) published on 19 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and attentive. Always answer or respond quickly to any phone calls. They put my mind at rest with any questions. They treat their clients with respect.
Reply from Nicola Mewse, Group Managing Director at Hales Homecare WickfordThank you for your positive review and for placing your trust in our service. We're very pleased to hear that our team has made a difference and supported you in a way that feels right for you.
Delivering person-centred, respectful care is central to our values, and feedback like this reassures us we're getting it right. We'll be sure to pass on your kind words to the branch and the care team who support you.
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Review from Pat H (Wife of Client) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers were very efficient and looked after my husband well. Just one complaint, and was dealt with promptly.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WickfordThank you for your positive review. It's reassuring to hear that the carers provided efficient and supportive care for your husband. Your feedback is greatly appreciated and will be shared with the team.
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Review from A E (Wife of Client) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have a good relationship with client and family. Chatting to client in cheerful manner while attending to their needs and also listening to concerns brought up by myself (wife) about his health.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WickfordThank you so much for taking the time to share your kind feedback. We're really pleased to hear that you've had a positive experience with our service. We'll be sure to share your feedback with the carers involved, as recognition like this is hugely appreciated. Thank you again for your trust and recommendation.
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Review from M P (Daughter of Client) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with service. Carers at Wickford branch go above and beyond to ensure my parents have the best care available. The girls do many personal touches without even being asked and parents have an excellent rapport with them.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WickfordThank you for your lovely review. We're delighted to hear you've been happy with the care and support provided. Your feedback means a lot to our team and we really appreciate you taking the time to share it.
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Review from Katie P (Client) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service as always over the years. Really care about their clients and go over and above every time. They are friendly and polite and the communication is fantastic. Couldn't recommend them enough.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WickfordThank you so much for your excellent review. We are pleased to hear that you have consistently experienced great service from our care workers. Your kind words mean a lot to us, and we will share your feedback with the team.
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Review from Karen W (Niece of Client) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff, always put their clients first especially one carer who has helped and supported me in the well-being of my aunt who was hospitalised 3 weeks ago, giving me advice and help and putting my mind at rest would highly recommend.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WickfordThank you for taking the time to leave us a fantastic review. We are pleased to hear that our staff have been supportive and helpful during your aunt's hospitalisation. Your recommendation means a lot to us, and we will pass your feedback on to the team.
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Review from S A (Client) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've only been with Hales Care for 2 months, the experience has been an enjoyable experience compared to other care companies. My carers are understanding of my needs and support in any way they can, they are on time as I'm diabetic which is great. They treat you with respect and you can see they have
had the proper training and always clear up after themselves and because of my low immune system, they always make sure they have the correct PPE on. All in all, it's a pleasure being part of Hales Care.
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Review from S H (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had good support from staff during a difficult month for us.
Nothing was too much trouble for staff towards us at this time. Communication and care were there for the client and myself and we were listened to.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WickfordThank you for sharing your experience. We are pleased to hear that our staff provided the support and care you needed during a challenging time. Your feedback is important to us and we will share your kind words with the team.
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Review from Carole W (Daughter of Client) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Truly exceptional, professional and caring team. Living overseas and away from my mother for long periods, I have been comforted and assured by the service provided to my elderly and demented Mum. The team are truly empathetic and takes the initiative to attend to needs that they perceive to be necessary
to keep Mum in her own home. From the office team to the girls out and about I cannot find any fault at all and would highly recommend them to any potential user. Nothing is too much trouble, they are available 24/7 and have never once let us down with a missed service. Totally reliable and understanding. I really can't say enough about how lovely the whole team are.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WickfordThank you so much for sharing your positive feedback about our care services. We truly appreciate you taking the time to let us know how we're doing. We will make sure to pass along your kind words to the care team who is looking after your mum. It will mean a lot to them to know that they are making a difference in your mum's life.
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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Hales Homecare Wickford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for Hales Homecare Wickford is calculated as follows: ( (95 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 110 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Hales Homecare Wickford is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.975
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Kelly

Kelly Mildren

Job Title: Registered Manager

I have worked in the care industry for 15 years, working my way up the ladder from a carer to a Registered Manager. I am currently undertaking my NVQ level 5 in Health and Social Care to improve my skills and abilities within the care sector. My experience within the care sector and coming across many challenges on a daily basis, has led me to where I am today. I thrive on person-centred care and ensuring that all service users are receiving the best possible care whilst remaining at home and being cared for by Hales care workers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Homecare Wickford to verify any information. View our terms and conditions. Hales Homecare Wickford has an Enhanced Service - more info.