Care Provided by Hales Homecare Wickford
Types of Home Care
- Visiting Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Duration of Care
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Level of Care
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Specialist Care Conditions
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Hales Homecare Wickford to get a personalised quote
All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.
The price(s) shown are provided by the agency. Contact Hales Homecare Wickford for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
Good to Know
Group / Owner
- Hales Group Ltd
- Private Owned
Person in charge
- Marilyn Lazell (Registered Manager)
Are you the Owner/Manager of Hales Homecare Wickford?View your Advertising Options
Hales Homecare Wickford Reviews (30)
9.9
Hales Homecare Wickford has a Review Score of 9.9 (9.873) out of 10, based on 19 reviews in the last 2 years.
Over all time Hales Homecare Wickford has 30 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Hales Homecare Wickford
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Review from Karen W (Niece of Client) published on 11 June 2024 Submitted via Website•
Overall Experience
Very friendly and helpful staff, always put their clients first especially one carer who has helped and supported me in the well-being of my aunt who was hospitalised 3 weeks ago, giving me advice and help and putting my mind at rest would highly recommend.
Very friendly and helpful staff, always put their clients first especially one carer who has helped and supported me in the well-being of my aunt who was hospitalised 3 weeks ago, giving me advice and help and putting my mind at rest would highly recommend.
↩Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare Wickford
Thank you for taking the time to leave us a fantastic review. We are pleased to hear that our staff have been supportive and helpful during your aunt's hospitalisation. Your recommendation means a lot to us, and we will pass your feedback on to the team.
Review from S A (Client / Service User) published on 7 June 2024 Submitted via Website•
Overall Experience
I've only been with Hales Care for 2 months, the experience has been an enjoyable experience compared to other care companies. My carers are understanding of my needs and support in any way they can, they are on time as I'm diabetic which is great. They treat you with respect and you can see they...
I've only been with Hales Care for 2 months, the experience has been an enjoyable experience compared to other care companies. My carers are understanding of my needs and support in any way they can, they are on time as I'm diabetic which is great. They treat you with respect and you can see they have had the proper training and always clear up after themselves and because of my low immune system, they always make sure they have the correct PPE on. All in all, it's a pleasure being part of Hales Care.
Review from S H (Daughter of Client) published on 31 May 2024 Submitted via Website•
Overall Experience
We had good support from staff during a difficult month for us.
Nothing was too much trouble for staff towards us at this time. Communication and care were there for the client and myself and we were listened to.
We had good support from staff during a difficult month for us.
Nothing was too much trouble for staff towards us at this time. Communication and care were there for the client and myself and we were listened to.
↩Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare Wickford
Thank you for sharing your experience. We are pleased to hear that our staff provided the support and care you needed during a challenging time. Your feedback is important to us and we will share your kind words with the team.
Review from Carole W (Daughter of Client) published on 5 May 2023 Submitted via Website•
Overall Experience
Truly exceptional, professional and caring team. Living overseas and away from my mother for long periods, I have been comforted and assured by the service provided to my elderly and demented Mum. The team are truly empathetic and takes the initiative to attend to needs that they perceive to be...
Truly exceptional, professional and caring team. Living overseas and away from my mother for long periods, I have been comforted and assured by the service provided to my elderly and demented Mum. The team are truly empathetic and takes the initiative to attend to needs that they perceive to be necessary to keep Mum in her own home. From the office team to the girls out and about I cannot find any fault at all and would highly recommend them to any potential user. Nothing is too much trouble, they are available 24/7 and have never once let us down with a missed service. Totally reliable and understanding. I really can't say enough about how lovely the whole team are.
↩Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare Wickford
Thank you so much for sharing your positive feedback about our care services. We truly appreciate you taking the time to let us know how we're doing. We will make sure to pass along your kind words to the care team who is looking after your mum. It will mean a lot to them to know that they are making a difference in your mum's life.
Review from Patricia B (Client / Service User) published on 23 August 2022 Submitted via Postal Review Card•
Overall Experience
Having used this service for 18 months plus - very satisfied overall. The staff allocated to me are very caring and kind.
Having used this service for 18 months plus - very satisfied overall. The staff allocated to me are very caring and kind.
↩Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare Wickford
Your feedback means the world to us. Thank you so much for taking the time to write us a positive review, and we will ensure your feedback is shared with the team.
Review from Rose W (Client / Service User) published on 31 March 2022 Submitted via Postal Review Card•
Overall Experience
The care I receive is great. I am well cared for. They are now like family and do everything I ask.
The care I receive is great. I am well cared for. They are now like family and do everything I ask.
↩Reply from Nicola Mewse, Managing Director at Hales Homecare Wickford
Thank you so much for taking the time to provide such a positive review. We are incredibly proud of the professional care team we have in Essex and will ensure your kind words are passed on to them. We know they will appreciate the feedback.
Review from Buschra R (Wife of Client) published on 29 March 2022 Submitted via Postal Review Card•
Overall Experience
I cannot fault the team. I'm more than impressed by their demeanour and work ethic. We feel ever so comfortable and at ease during their visits.
We'll be ever so sad to say goodbye at the end of their care, but we feel we've made lifelong friends. Absolutely a 5-star service.
I cannot fault the team. I'm more than impressed by their demeanour and work ethic. We feel ever so comfortable and at ease during their visits.
We'll be ever so sad to say goodbye at the end of their care, but we feel we've made lifelong friends. Absolutely a 5-star service.
↩Reply from Nicola Mewse, Managing Director at Hales Homecare Wickford
Thank you so much for taking the time to review our services. We are very proud of the professional team we have in Essex and the commitment they show to all of our service users. We will ensure your kind remarks are shared with all the staff, we know it will mean a lot to them.
Review from Sue M (Daughter of Client) published on 22 March 2022 Submitted via Website•
Overall Experience
I am so impressed with the team. They make my mum feel loved and comfortable. They genuinely worry about the people in their care and go above and beyond to help wherever they can.
They are always polite and helpful when I call and update me whenever necessary.
They are always polite and helpful when I call and update me whenever necessary.
They have also helped my mum's...
I am so impressed with the team. They make my mum feel loved and comfortable. They genuinely worry about the people in their care and go above and beyond to help wherever they can.
They are always polite and helpful when I call and update me whenever necessary.
They have also helped my mum's boyfriend when they didn't have to.
They are always polite and helpful when I call and update me whenever necessary.
They have also helped my mum's boyfriend when they didn't have to.
I can't recommend them highly enough and feel so lucky to have been allocated to them as my mum's carers
↩Reply from Nicola Mewse, Managing Director at Hales Homecare Wickford
Thank you so much for taking the time to review our services. Hales Homecare work tirelessly to support many very vulnerable people and we are so pleased that you are delighted with the care being delivered by our Essex team. We will ensure your feedback is shared with the care team. We know that recognition for their thoughtful caring attitudes will be much appreciated.
Review from Susan O (Daughter of Client) published on 28 July 2021 Submitted via Website•
Overall Experience
The carers at Hales Home Care are absolutely priceless. I cannot thank them enough. They are so kind and friendly to my dad. There isn’t anything that’s too much for them to do.
My dad feels comfortable with them which makes everything easier.
My dad feels comfortable with them which makes everything easier.
I apologise that I don’t remember all names but...
The carers at Hales Home Care are absolutely priceless. I cannot thank them enough. They are so kind and friendly to my dad. There isn’t anything that’s too much for them to do.
My dad feels comfortable with them which makes everything easier.
I apologise that I don’t remember all names but special thanks to the staff.
It means so much to us that our dad is taken care of. He can be quite obstinate at times and you all treat him respectfully and have a laugh with him too.
My dad feels comfortable with them which makes everything easier.
I apologise that I don’t remember all names but special thanks to the staff.
It means so much to us that our dad is taken care of. He can be quite obstinate at times and you all treat him respectfully and have a laugh with him too.
We cannot thank you all enough.
↩Reply from Nicola Mewse, Managing Director at Hales Homecare Wickford
Thank you so much for taking the time to leave an excellent review. We are delighted that you are pleased with the service provided by our Wickford team. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.
Review from Chris C (Husband of Client) published on 7 July 2021 Submitted via Website•
Overall Experience
Just wanted to thank you for sending your carer to care for my wife today 23/6/3021. The carer made my wife and me both at ease with her friendly manner and professional attitude. As it was the first time we have had to use a carer, I was very pleased with the whole experience knowing I could relax...
Just wanted to thank you for sending your carer to care for my wife today 23/6/3021. The carer made my wife and me both at ease with her friendly manner and professional attitude. As it was the first time we have had to use a carer, I was very pleased with the whole experience knowing I could relax for the day with my wife being so well looked after. Please pass on my personal thanks to her.
↩Reply from Nicola Mewse, Managing Director at Hales Homecare Wickford
Thank you for taking the time to recognise the incredible work that our care team do in Essex. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 May 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (8)
News
- 19 Jun 2026
When Lacey joined Hales Homecare at 18 years old, she never imagined she would one day be recognised as Frontline Care and Support Worker of the Year at the 2026...
- 19 Jun 2026
On Thursday, 4th June, colleagues from across Hales Group came together to celebrate excellence, dedication and achievement at the annual Hales Group Awards in Peterborough. The event recognised individuals and...
- 08 May 2026
Hales Group is pleased to announce Care Friends as the sponsor of the Person in Supporting Role of the Year Award at the Hales Group Awards 2026. The Hales Group...
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hales Homecare Wickford.
Accreditations
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Meet the Team (0)
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