Hales Homecare Wickford

Suite 6, Sopwith House, Wickford SS11 8YU
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9.8 26 Reviews
  • Hales Homecare Wickford, Wickford
Hales Homecare Wickford are committed to their service users and strive to enhance your life and enable you to live as independently and happily as possible with one to one support.

Hales offer a range of services for people of all ages and requirements, including domestic support, personal care and companionship. Their friendly carers will be there for you when you need them, from just a few hours a week to live-in support, and also offer respite and emergency services for when your normal caregiver needs a well-deserved break or may fall ill.

The team at Hales understands how important it is that the little things are done right which is why they work around your routines and preferences to ensure that everything is kept just as you like it.

Hales' service users are at the heart of their services which is why they go the extra mile to match you with the carer most suited both to your needs and personal interests. They also work to achieve consistency in providing you with the same carer so that you can create a long-lasting friendship and build trust.

Hales Homecare Wickford is here for you and happy to help.
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Care Provided by Hales Homecare Wickford

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: from £14
  • Hourly Visiting Care Fees: from £28

All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

The price(s) shown are provided by the agency. Contact Hales Homecare Wickford for full pricing details and T&Cs.

Contact Hales Homecare Wickford to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Hales Homecare Wickford to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Chantelle McCabe (Regional Operations Manager)

Hales Homecare Wickford Reviews (26)

9.8

Hales Homecare Wickford has a Review Score of 9.8 (9.830) out of 10, based on 19 reviews in the last 2 years.
Over all time Hales Homecare Wickford has 26 reviews.

Overall Experience
  • 23
  • 3
  • 0
  • 0
  • 0
Date Published
  • 26
  • 15
  • 15
  • 19
  • 7
Reviewer Connection to Hales Homecare Wickford
  • 9
  • 7
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from Patricia B (Client) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having used this service for 18 months plus - very satisfied overall. The staff allocated to me are very caring and kind.
Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Homecare WickfordYour feedback means the world to us. Thank you so much for taking the time to write us a positive review, and we will ensure your feedback is shared with the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rose W (Client) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I receive is great. I am well cared for. They are now like family and do everything I ask.
Reply from Nicola Mewse, Managing Director at Hales Homecare WickfordThank you so much for taking the time to provide such a positive review. We are incredibly proud of the professional care team we have in Essex and will ensure your kind words are passed on to them. We know they will appreciate the feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Buschra R (Wife of Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the team. I'm more than impressed by their demeanour and work ethic. We feel ever so comfortable and at ease during their visits.
We'll be ever so sad to say goodbye at the end of their care, but we feel we've made lifelong friends. Absolutely a 5-star service.
Reply from Nicola Mewse, Managing Director at Hales Homecare WickfordThank you so much for taking the time to review our services. We are very proud of the professional team we have in Essex and the commitment they show to all of our service users. We will ensure your kind remarks are shared with all the staff, we know it will mean a lot to them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue M (Daughter of Client) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with the team. They make my mum feel loved and comfortable. They genuinely worry about the people in their care and go above and beyond to help wherever they can.
They are always polite and helpful when I call and update me whenever necessary.
They have also helped my mum's boyfriend
when they didn't have to.
I can't recommend them highly enough and feel so lucky to have been allocated to them as my mum's carers
Reply from Nicola Mewse, Managing Director at Hales Homecare WickfordThank you so much for taking the time to review our services. Hales Homecare work tirelessly to support many very vulnerable people and we are so pleased that you are delighted with the care being delivered by our Essex team. We will ensure your feedback is shared with the care team. We know that recognition for their thoughtful caring attitudes will be much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan O (Daughter of Client) published on 28 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers at Hales Home Care are absolutely priceless. I cannot thank them enough. They are so kind and friendly to my dad. There isn’t anything that’s too much for them to do.
My dad feels comfortable with them which makes everything easier.
I apologise that I don’t remember all names but special
thanks to the staff.
It means so much to us that our dad is taken care of. He can be quite obstinate at times and you all treat him respectfully and have a laugh with him too.
We cannot thank you all enough.
Reply from Nicola Mewse, Managing Director at Hales Homecare WickfordThank you so much for taking the time to leave an excellent review. We are delighted that you are pleased with the service provided by our Wickford team. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris C (Husband of Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to thank you for sending your carer to care for my wife today 23/6/3021. The carer made my wife and me both at ease with her friendly manner and professional attitude. As it was the first time we have had to use a carer, I was very pleased with the whole experience knowing I could relax
for the day with my wife being so well looked after. Please pass on my personal thanks to her.
Reply from Nicola Mewse, Managing Director at Hales Homecare WickfordThank you for taking the time to recognise the incredible work that our care team do in Essex. We will ensure that your positive comments are passed on to the staff who have worked tirelessly throughout the recent pandemic to keep our service users safe and supported.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Hales Homecare Wickford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for Hales Homecare Wickford is calculated as follows: ( (95 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 110 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Hales Homecare Wickford is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.975
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Kelly

Kelly Mildren

Job Title: Registered Manager

I have worked in the care industry for 15 years, working my way up the ladder from a carer to a Registered Manager. I am currently undertaking my NVQ level 5 in Health and Social Care to improve my skills and abilities within the care sector. My experience within the care sector and coming across many challenges on a daily basis, has led me to where I am today. I thrive on person-centred care and ensuring that all service users are receiving the best possible care whilst remaining at home and being cared for by Hales care workers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Homecare Wickford to verify any information. View our terms and conditions. Hales Homecare Wickford has an Enhanced Service - more info.