
My mum has dementia and has had live-in careMandy D(Daughter of Client/Service User)

our carer who lived with my dad and became part of the familyB M(Daughter of Client/Service User)

it is also very reassuring to know she is in safe handRebecca Z(Daughter of Client/Service User)

My mum has dementia and has had live-in careMandy D(Daughter of Client/Service User)

our carer who lived with my dad and became part of the familyB M(Daughter of Client/Service User)

it is also very reassuring to know she is in safe handRebecca Z(Daughter of Client/Service User)

Magic Helping Hands provides live-in care and visiting care for adults who want to remain comfortable and independent at home. Based in Chelmsford and rated Good by the Care Quality Commission (CQC), the agency supports older people and younger adults.
Live-in care is available across Essex and Suffolk for ongoing support or short-term and respite arrangements. Care is planned around each person's routines, preferences and support needs, with help that can...
Magic Helping Hands provides live-in care and visiting care for adults who want to remain comfortable and independent at home. Based in Chelmsford and rated Good by the Care Quality Commission (CQC), the agency supports older people and younger adults.
Live-in care is available across Essex and Suffolk for ongoing support or short-term and respite arrangements. Care is planned around each person's routines, preferences and support needs, with help that can include personal care, medication support, meal preparation, companionship, household tasks and shopping.
Visiting care is available with a minimum visit duration of 30 minutes. The agency also offers waking and sleeping overnight care. Families are encouraged to contact the team to check coverage and availability for their postcode and to discuss the type of support that best fits their needs.
Support can be tailored for people living with dementia, Parkinson's disease, the effects of a stroke, physical disabilities and other long-term conditions, as well as following a hospital stay or during palliative and end-of-life care.
Each care package begins with an assessment of the person's needs and what matters to the individual and their family. Families may contact the team for an initial discussion, a personalised assessment, and a quotation based on the support required.
Care Provided by Magic Helping Hands
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Live-in care typically costs £1,595–£1,795 per week, depending on the person’s individual needs.
MHH provides a managed service, arranging suitable cover for planned carer breaks and holidays as part of the agreed care package.
Some needs, such as regular waking-night support or care requiring two carers, may involve additional costs. The team will explain what is included and any additional charges in a personalised quotation.
Contact the friendly team to discuss your needs, explore the options and receive a personalised quote.
The price(s) shown are provided by the agency. Contact Magic Helping Hands for full pricing details and T&Cs.
Contact Magic Helping Hands to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Magic Helping Hands Ltd
- Private Owned
Person in charge
- Yema Akinwande (Manager)
Magic Helping Hands Reviews (24)
Magic Helping Hands has a Review Score of 9.5 (9.460) out of 10, based on 13 reviews in the last 2 years.
Over all time Magic Helping Hands has 24 reviews.
I cannot recommend Magic Helping Hands highly enough. I first spoke with Ruby, who I understand is a manager and care coordinator, when we were facing the loss of our previous care agency due to staff shortages. Ruby was incredibly kind, understanding and reassuring, and gave me confidence that MHH...
I cannot recommend Magic Helping Hands highly enough. I first spoke with Ruby, who I understand is a manager and care coordinator, when we were facing the loss of our previous care agency due to staff shortages. Ruby was incredibly kind, understanding and reassuring, and gave me confidence that MHH would be able to meet all of my wife's needs.
We have now been with Magic Helping Hands for just over six months, and the transition was remarkably smooth. Our full-time live-in carer, Lara, has been absolutely amazing. She has settled into our home wonderfully and has become not only a fantastic carer and a great friend to my wife, but also a tremendous support to me.
The care, compassion and understanding we have received have made such a positive difference to both of us. We are extremely grateful to Ruby, Lara and the whole team at Magic Helping Hands.
Thank you so much for taking the time to leave such a lovely review. It really means a lot to all of us.
We're so pleased that the transition to Magic Helping Hands was a smooth one and that Ruby was able to give you the reassurance you needed at what must have been a worrying time.
It's also...
Thank you so much for taking the time to leave such a lovely review. It really means a lot to all of us.
We're so pleased that the transition to Magic Helping Hands was a smooth one and that Ruby was able to give you the reassurance you needed at what must have been a worrying time.
It's also wonderful to hear how well Lara has settled in and the positive difference she has made to both you and your wife. We'll make sure Ruby and Lara both see your kind words and i'm they'll be really touched.
Thank you for trusting us with your wife's care. It's a privilege to support you both, and we're very grateful to have you as part of the Magic Helping Hands family.
they put too much effort to make every client happy and diffirence every day. Thank u Magic Helping Hands for a very rewarding...
they put too much effort to make every client happy and diffirence every day. Thank u Magic Helping Hands for a very rewarding and great job
Thank you, Josefa, for your lovely feedback and for recognising the difference our carers make every day. Your kind words are a real encouragement to the whole Magic Helping Hands team, and well be sure to share them with our carers.
I'm receiving a good support from my support worker. My support worker is taking good care of me everyday. And I feel very happy and supported and my support worker is encouraging me when I'm doing my house chores and I feel vey happy when she is encouraging me and I feel very supported and I also...
I'm receiving a good support from my support worker. My support worker is taking good care of me everyday. And I feel very happy and supported and my support worker is encouraging me when I'm doing my house chores and I feel vey happy when she is encouraging me and I feel very supported and I also love my house. And my support worker helps me very well with my finances. She's the best. And overall my experience with Magic Helping Hand has been amazing experience so far. Keep up with the good services your company offers to the client
Thank you so much for your lovely feedback. We're really pleased to hear that you feel happy and well supported in your home.
It's great to know that your support worker is encouraging you and helping you with the things that are important to you. We'll make sure your kind words are shared with...
Thank you so much for your lovely feedback. We're really pleased to hear that you feel happy and well supported in your home.
It's great to know that your support worker is encouraging you and helping you with the things that are important to you. We'll make sure your kind words are shared with her.
Thank you for choosing Magic Helping Hands and for taking the time to leave us such a lovely review.
I am pleased with the service from Magic Helping Hands. The carers are genuinely caring and good at timekeeping. The company try their best to adjust care visits around any family needs and social events. I couldn't manage without their help in looking after my severely disabled husband
I am pleased with the service from Magic Helping Hands. The carers are genuinely caring and good at timekeeping. The company try their best to adjust care visits around any family needs and social events. I couldn't manage without their help in looking after my severely disabled husband
Hello Jan,
We're delighted to hear that our carers have been caring and supportive in helping you look after your husband. It means a lot to know our flexibility and dedication are making a difference for your family.
Thank you for choosing Magic Helping Hands.
Always caring and available at the end of a phone. The staff were always well presented and courteous. If needed in the future we will be willing to choose them as carers once again although we hope this will not be necessary.
Always caring and available at the end of a phone. The staff were always well presented and courteous. If needed in the future we will be willing to choose them as carers once again although we hope this will not be necessary.
We truly appreciate your kind words. It was a pleasure supporting your husband, and we're glad our team made a positive difference. Wishing you both all the best.
My mum has dementia and has had live-in care since March 2025. This has helped by keeping her in her own home and also someone living in her house has made it easier for me as a daughter. She now has the company she needs and the carers make sure she eats + drinks properly. I cannot fault all the...
My mum has dementia and has had live-in care since March 2025. This has helped by keeping her in her own home and also someone living in her house has made it easier for me as a daughter. She now has the company she needs and the carers make sure she eats + drinks properly. I cannot fault all the carers who have been to look after mum. They have all been friendly and have mum's interests at heart. The office has been great when I have needed to email with any queries/updates. They reply promptly, or if they can't reply straight away they will say when someone will get back to me.
Thank you for your kind words. We are so pleased to hear that live-in care has brought your mum both companionship and support, and that it has given you peace of mind too. It's wonderful to know our carers and office team have made a positive difference, and we will share your feedback with them. We feel privileged to support your mum and your family.
Magic Helping Hands cared for my mother for a few years after she broke her hip and returned home from hospital. She was mobile initially but unfortunately deteriorated becoming bed bound. They accessed her care needs regularly, and respected mum's wishes and dignity.
Magic Helping Hands cared for my mother for a few years after she broke her hip and returned home from hospital. She was mobile initially but unfortunately deteriorated becoming bed bound. They accessed her care needs regularly, and respected mum's wishes and dignity.
Thank you for your kind words. It was a privilege to care for your mum. Were especially glad to hear she felt respected and that her wishes were honoured throughout.
They deal with every aspect of my life/care in a wonderful way can't thank them.enough
They deal with physical mental health along with my learning disabilities so I can be challenging at times but they are just great with how they manage me...
They deal with every aspect of my life/care in a wonderful way can't thank them.enough
They deal with physical mental health along with my learning disabilities so I can be challenging at times but they are just great with how they manage me with everything in my life
Thank you for your feedback! We are thrilled to hear that our team has positively impacted your life. We're always here for you and look forward to supporting you in any way we can.
I find all the carers helpful and pleasant to have around. It makes my day when they come over because no one comes to visit me often so having them around makes me feel less lonely and happy. I wouldn't change it for the world, they are all like family to me!
I find all the carers helpful and pleasant to have around. It makes my day when they come over because no one comes to visit me often so having them around makes me feel less lonely and happy. I wouldn't change it for the world, they are all like family to me!
We are thrilled to hear that our carers have made such a positive impact and that you feel supported and valued. We will continue to do our very best to ensure you receive the care and companionship you deserve! Thank you for your kind words.
My parents had a few carers from Magic Helping Hands when the main carer assigned to my parents had a well-deserved time off. The quality of care was always very good, and the main carer, who went above and beyond to make sure I was kept informed and reassured of my parents' welfare was truly...
The office team was always helpful, supportive and very pleasant.
Thank you so much for taking the time to leave such a thoughtful review about the care your parents received from Magic Helping Hands. We are truly grateful for your kind words and are delighted to hear that both the carers and our office team provided you and your parents with the high level of...
Thank you so much for taking the time to leave such a thoughtful review about the care your parents received from Magic Helping Hands. We are truly grateful for your kind words and are delighted to hear that both the carers and our office team provided you and your parents with the high level of care and support you deserve. Ensuring that our clients and their families feel supported is at the heart of what we do, and we're thrilled to know that our team was able to make a positive impact. We will certainly pass on your appreciation to the entire team, including the office staff who work hard behind the scenes to ensure everything runs smoothly. Feedback like yours encourages us to continue striving for excellence in the care we provide.If there's anything else we can do for you or your family, please don't hesitate to reach out. Kind regards,
I currently have 4/5 carers assigned to my home they are very professional, caring attentive, hygienic and extremely well trained.
They have all built a...
I currently have 4/5 carers assigned to my home they are very professional, caring attentive, hygienic and extremely well trained.
They have all built a safe secure relationship with each of my family members and l completely trust them with my family and my home. Moreover, my family members feel safe and supported and can turn to them without any hesitation in my absence.
Thank you very much for your kind words! We truly appreciate your trust in us and are thrilled to hear that our carers have made such a positive impact on your family's lives. Building strong, trusting relationships is at the heart of what we do, and it's wonderful to know that you feel secure with...
Thank you very much for your kind words! We truly appreciate your trust in us and are thrilled to hear that our carers have made such a positive impact on your family's lives. Building strong, trusting relationships is at the heart of what we do, and it's wonderful to know that you feel secure with our team. If there's anything more we can do for your family, please do not hesitate to reach out to us. Warm regards.
We had several carers from this company looking after my mother 24/7 and had a positive experience with all these young people but especially the last young lady in attendance who left us today. All of them gave Mum really good care and consideration. We gave this company 4 stars but had we been...
Thank you Magic Helping Hands.
Thank you so much for taking the time to leave a review and for your kind words about the care provided to your mother. We are truly grateful for your feedback and are delighted to hear that you had a positive experience with our carers. It's wonderful to know that the last young lady who cared for...
Thank you so much for taking the time to leave a review and for your kind words about the care provided to your mother. We are truly grateful for your feedback and are delighted to hear that you had a positive experience with our carers. It's wonderful to know that the last young lady who cared for your mother made such a strong impression, and we are so pleased that she was able to provide the level of care and consideration your family needed. We will certainly pass on your kind comments to her and the rest of the team. Your 4-star rating is greatly appreciated, and we will continue to strive for 5-star service in every aspect of our care. If there's anything more we can do for your family, please do not hesitate to reach out to us. Thank you once again for choosing Magic Helping Hands to care for your mother.Warm regards, Registered Manager
When we thought we had no where to turn to Magic Helping Hands were there, and then we were introduced to our carer who lived with my dad and became part of the family and helped create happy times and we will forever be grateful. Also the manager and other colleagues were amazing and was always...
When we thought we had no where to turn to Magic Helping Hands were there, and then we were introduced to our carer who lived with my dad and became part of the family and helped create happy times and we will forever be grateful. Also the manager and other colleagues were amazing and was always there. Honestly us as a family are forever grateful for your support. Thank you guys
Thank you so much for your beautiful and heartfelt review. It truly means a lot to us to hear that our care and support made such a positive impact on your family during this time. We are incredibly honoured that our carer became part of your family and helped create those special moments with your...
Thank you so much for your beautiful and heartfelt review. It truly means a lot to us to hear that our care and support made such a positive impact on your family during this time. We are incredibly honoured that our carer became part of your family and helped create those special moments with your dad. We are also delighted to know that you found our wider team supportive. Your kind words remind us why we do what we do, and we are so grateful that we could be there for you when you needed us most. Thank you again for your trust and for allowing us to care for your father. If you ever need anything in the future, please don't hesitate to reach out.
I like the service they give and all the people that come to me are polite and make my day. I could not wish for better.
I like the service they give and all the people that come to me are polite and make my day. I could not wish for better.
Thank you for your feedback, we are pleased you are happy with the service we provide.
I couldn't be happier with the staff. I have dyslexia and find things hard. I've met a lovely bunch of carers and I'm happy with the care I receive.
I couldn't be happier with the staff. I have dyslexia and find things hard. I've met a lovely bunch of carers and I'm happy with the care I receive.
Thank you for this feedback and we are pleased that you find the service we provide responsive to your needs.
The service is reasonable and reliable.
The service is reasonable and reliable.
Thank you for this feedback and we are pleased that you find the service we provide reliable and it suits your needs.
My father's regular carer(s) provide outstanding care. The standard of care is not quite so high when other carers stand in for regular carers on leave, but this is mainly due to a lack of familiarity, most probably.
My father's regular carer(s) provide outstanding care. The standard of care is not quite so high when other carers stand in for regular carers on leave, but this is mainly due to a lack of familiarity, most probably.
Thank you for this feedback. We are glad that you find your father's regular carers outstanding. We have taken your feedback onboard, and we will ensure that your father gets the same quality of care despite his regular carers being away.
I wrote a review when Mum first started receiving care from Magic Helping Hands in 2021. Since her latest discharge from hospital last week, she has an enhanced care package. She is very content and well cared for and has 5 to 6 regular carers. She writes down their names so she can try and...
Every one of them couldn’t be kinder or more caring, helping her feel very loved which is so important for her recovery.
For us, it is also very reassuring to know she is in safe hands when we are not around.
We work well with the care coordinator who is also very caring, and the carers themselves contact me if they have any concerns and they are extremely helpful when an emergency arises.
Thank you Magic Helping Hands!
Thank you for taking the time out to do this review. We are very pleased that yourself and your mother are both happy with the care that we provide. We will continue and strive to ensure our clients receive the best care we can offer.
My dad has been in and out of hospital since November 2021 and has had several care companies looking after him, who have let him down on many occasions, but finally, he has found Magic Helping Hands. They are caring, always turn up, not once have they let him down, every carer is very...
The carer has been so good to my dad and he feels really comfortable when the carer cares for him. All the carers my dad has had are excellent, every need is taken care of.
The staff are so lovely and they keep you updated on anything that you may be worried about, it's so nice to actually talk to management, which is so rare nowadays. So a really big thank you for care and compassion. Please pass our thanks on to all the lovely staff at Magic Helping Hands, keep up your exceptional work, it is very much appreciated.
Very efficient and very easy to talk to.
Very efficient and very easy to talk to.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Magic Helping Hands.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Magic Helping Hands.
Accreditations
There are no accreditations posted yet for Magic Helping Hands.
Meet the Team (3)

Yema Akinwande is our dedicated Registered Manager, bringing extensive experience in domiciliary care and a strong commitment to delivering safe,...
Yema Akinwande is our dedicated Registered Manager, bringing extensive experience in domiciliary care and a strong commitment to delivering safe, high-quality, and person-centred services. She leads our care team with compassion, professionalism, and a deep understanding of the diverse needs of the people we support. Yema oversees all aspects of care delivery, including compliance, staff development, and continuous improvement, ensuring that every client receives respectful, dignified, and reliable support. Her leadership style fosters an inclusive, supportive environment where staff are empowered to grow, and clients feel valued and heard. Under her guidance, our service continues to uphold the highest standards of care and integrity.

Rose Bagireanu is our highly skilled Deputy Manager, supporting the service's leadership by ensuring strong compliance and smooth day-to-day...
Rose Bagireanu is our highly skilled Deputy Manager, supporting the service's leadership by ensuring strong compliance and smooth day-to-day operations. She plays a key role in maintaining the quality, safety, and efficiency of our care delivery.
Rose oversees a wide range of essential functions, including auditing, client reviews, complaints management, safeguarding processes, and the continuous monitoring of our service matrices. She also coordinates staff training to ensure every team member has the knowledge and skills to deliver outstanding, person-centred care.
With her organised approach, attention to detail, and commitment to high standards, Rose helps ensure that our service remains fully compliant, well-managed, and responsive to the needs of both clients and staff. Her work strengthens our ability to provide reliable, compassionate, and safe support every day.

Ruby Rehman is our dedicated Service Manager, responsible for coordinating and enhancing the quality of care delivered across our service. She plays...
Ruby Rehman is our dedicated Service Manager, responsible for coordinating and enhancing the quality of care delivered across our service. She plays a central role in ensuring that our clients receive consistent, reliable, and person-centred support tailored to their individual needs.
Ruby oversees care coordination, staff scheduling, communication with families, and the smooth running of daily service operations. She works closely with our management team to maintain high standards, resolve queries efficiently, and ensure every client’s care plan is followed with professionalism and compassion.
Known for her strong organisational skills, positive attitude, and commitment to excellent service delivery, Ruby ensures that both clients and carers feel supported. Her leadership helps uphold our values of dignity, respect, and consistency in every aspect of the care we provide.
Frequently Asked Questions about Magic Helping Hands
How many Carers does Magic Helping Hands employ?
Magic Helping Hands employs 70 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Magic Helping Hands to verify any information. View our terms and conditions. Magic Helping Hands has an Enhanced Service -what an Enhanced Service includes.