1 to 1 Care is an independent care provider that was established in 2004 to provide the highest level of support and personal care to vulnerable adults in their own homes, their philosophy is very simple; the Client's best interest comes first, every time.
The company is an approved provider of homecare to Oxfordshire County Council and the Oxfordshire Primary Care Trust and they work closely with Sir Michael Sobell House...
1 to 1 Care is an independent care provider that was established in 2004 to provide the highest level of support and personal care to vulnerable adults in their own homes, their philosophy is very simple; the Client's best interest comes first, every time.
The company is an approved provider of homecare to Oxfordshire County Council and the Oxfordshire Primary Care Trust and they work closely with Sir Michael Sobell House Hospice. 1 to 1 Care also has a growing number of private clients.
All staff are full employees; they are carefully selected, trained & monitored for their empathy & ability to provide excellent personal care.
A high level of training, coupled with regular staff supervisions and unannounced spot checks ensure that standards of care provision are meticulously high.
They cover the following areas:- Headington, Wheatley, Cowley, Garsington, Sandford-on-Thames, Baldons, Abingdon, Sutton Courtenay, Stadhampton, Berinsfield, Dorchester, Chalgrove, Benson, Roke, Wallingford and all the villages within those boundaries.
Review from Jacqueline C (Client / Service User) published on 26 November 2020 Submitted via Postal Card•
Overall Experience
I love all the carers, they are so kind and caring to me. They help me with all the problems I have and cheer me up. I'm very grateful.
I love all the carers, they are so kind and caring to me. They help me with all the problems I have and cheer me up. I'm very grateful.
↩Reply from Mark Ferguson, Manager at 1 to 1 Care
Thank you for taking the time to write a review Jacqueline - very much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kevin (Son of Client) published on 19 February 2020 Submitted via Website•
Overall Experience
We started using 1 to 1 Care to visit my mother once a day whilst my father was in hospital in late 2018. When he returned we needed a care package and we continued with 1 to 1 to visit once a day. All the carers are very friendly, helpful and trustworthy. We continue to use them now and thoroughly...
We started using 1 to 1 Care to visit my mother once a day whilst my father was in hospital in late 2018. When he returned we needed a care package and we continued with 1 to 1 to visit once a day. All the carers are very friendly, helpful and trustworthy. We continue to use them now and thoroughly recommend the management who have been very helpful when we have had particular care issues that needed resolving.
↩Reply from Mark Ferguson, at 1 to 1 Care
Thanks Kevin for your kind words - very much appreciated
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Treated with Dignity
Value for Money
Review from Graham B (Son of Client) published on 19 September 2019 Submitted via Website•
Overall Experience
I decided to use 1 to 1 Care because they had done such a good job with my mother and mother-in-law. I needed someone to assist him getting up, dressed and taking his medication as I have to go to work at 0600. He enjoys his visits and chats and it provides him with contact while I am at work. They...
I decided to use 1 to 1 Care because they had done such a good job with my mother and mother-in-law. I needed someone to assist him getting up, dressed and taking his medication as I have to go to work at 0600. He enjoys his visits and chats and it provides him with contact while I am at work. They are always cheerful and helpful and get in touch if there are any problems, I can trust he will be fine until I get home.
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Treated with Dignity
Value for Money
Review from Sue (Daughter of Client) published on 9 September 2019 Submitted via Website•
Overall Experience
As a family, we could not have asked to have found a better care agency. The quality of care provided is second to none. Every single member of staff is so kind, caring and goes above and beyond. They have provided us with so much support over the last few years and become an extension to the...
As a family, we could not have asked to have found a better care agency. The quality of care provided is second to none. Every single member of staff is so kind, caring and goes above and beyond. They have provided us with so much support over the last few years and become an extension to the family.
We would highly recommend them.
↩Reply from Mark Ferguson, at 1 to 1 Care
On behalf of the team, I thank you for your kind words - very much appreciated.
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Value for Money
Review from Wendy W (Daughter of Client) published on 1 May 2019 Submitted via Website•
Overall Experience
Very personable, patient and caring with my father who had dementia and they were also very understanding with my mother who struggled to accept the change in her husband. My mother was very apprehensive about having a carer that she didn’t know within her home but this was absolutely fine, not a...
Very personable, patient and caring with my father who had dementia and they were also very understanding with my mother who struggled to accept the change in her husband. My mother was very apprehensive about having a carer that she didn’t know within her home but this was absolutely fine, not a single issue. The administration staff within their office were fantastic with keeping us up to date with my father's care when he was in hospital and any changes of medication. The whole team at 1 to 1 care are fantastic and really took the pressure off us as a family.
We will definitely be giving them a call if we need them in the future.
↩Reply from mark ferguson, at 1 to 1 Care
Thank you Wendy - really appreciated.
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Treated with Dignity
Value for Money
Review from J W (Son of Client) published on 9 April 2019 Submitted via Website•
Overall Experience
Efficient, reliable and friendly service. A professional care service with a personal touch. Recommended.
Efficient, reliable and friendly service. A professional care service with a personal touch. Recommended.
↩Reply from Mark Ferguson, at 1 to 1 Care
Thank you - appreciated.
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Care / Support
Management
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Value for Money
Review from Jacqueline C (Daughter of Client) published on 18 February 2019 Submitted via Website•
Overall Experience
1 to 1 have been providing care for my 92-year-old Mum who is determined to remain living independently in her own home despite becoming less mobile and slightly frail. The care provided is tailored to her needs and we have always found the carers to be reliable, trustworthy, friendly, caring, and...
1 to 1 have been providing care for my 92-year-old Mum who is determined to remain living independently in her own home despite becoming less mobile and slightly frail. The care provided is tailored to her needs and we have always found the carers to be reliable, trustworthy, friendly, caring, and considerate. The carers are also trained and experienced as proved recently when they knew exactly what to do when Mum had a couple of falls in her home. Because Mum sees the same carers on a daily basis, she has been able to get to know them which helps her to feel safe and secure when having to allow people into her home; this also provides the family with confidence that our Mum is receiving the best care possible.
↩Reply from mark ferguson, at 1 to 1 Care
Thank you very much Jacqueline - really appreciated.
Staff
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Management
Treated with Dignity
Value for Money
Review from Graham H (Son of Client) published on 21 March 2018 Submitted via Website•
Overall Experience
The service provided to my 92-year-old mother was professional, caring and very efficient. All requests were dealt with quickly and there was always a contact available when required. The carers were friendly and my mother looked upon them as friends. If there was a need to obtain essential food...
The service provided to my 92-year-old mother was professional, caring and very efficient. All requests were dealt with quickly and there was always a contact available when required. The carers were friendly and my mother looked upon them as friends. If there was a need to obtain essential food items the cares would attend to this which was a great help as I and my sister live some distance away from mother's house. We were extremely pleased and satisfied with the overall service provided.
↩Reply from Mark Ferguson, Director at 1 to 1 Care
Thank you, Graham - very much appreciated.
Staff
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Treated with Dignity
Value for Money
Review from Sally T (Daughter of Client) published on 11 April 2016 Submitted via Review Postal Card•
Overall Experience
From my initial phone call to the agency to gather information to the present day, I have and my mother the highest quality of help and advice from the agency management, clerical staff and most of all the carers. They have been able to meet all of my mothers needs and act quickly when her care...
From my initial phone call to the agency to gather information to the present day, I have and my mother the highest quality of help and advice from the agency management, clerical staff and most of all the carers. They have been able to meet all of my mothers needs and act quickly when her care needs change suddenly.
All carers are respectful of my mother, my family and my home. They keep good time and let me know if they are help up. They are cheerful, patient and very gentle in the care of my mother.
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Review from Josephine C (Client / Service User) published on 31 March 2016 Submitted via Review Postal Card•
Overall Experience
Very helpful, kind, considerate and cheerful. They also make sure husband is ok. Always on the end of a phone if a problem arise. Very adaptable around hospital visits and care home.
Very helpful, kind, considerate and cheerful. They also make sure husband is ok. Always on the end of a phone if a problem arise. Very adaptable around hospital visits and care home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 June 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for 1 to 1 Care.
Accreditations
There are no accreditations posted yet for 1 to 1 Care.
Meet the Team (5)
Sheena Job Title Care ManagerJoined 2006
- Joined 1 to 1 Care – 2006
- Health & Social Care NVQ 2
- Health & Social Care NVQ 3
- Health & Social Care NVQ 5
- Movement & Handling Qualified Instructor
- Dementia awareness Trainer
- Portable Health Care Skills Trainer
Sarah Job Title SupervisorJoined 2007
- Joined 1 to 1 Care – 2007
- Health & Social Care NVQ 2
- Health & Social Care NVQ 3
- Palliative Care – Level 3
Jade Job Title Deputy ManagerJoined 2010
- Joined 1 To 1 Care - 2010
- Health & Social Care NVQ 2
- Health & Social Care NVQ 3
- Currently completing Health & Social Care NVQ 5
- Movement &...
- Joined 1 To 1 Care - 2010
- Health & Social Care NVQ 2
- Health & Social Care NVQ 3
- Currently completing Health & Social Care NVQ 5
- Movement & Handling Trainer
- Autism Awareness Trainer
- Learning Disability Trainer
- Portable Health Care Skills Trainer
Karla Job Title SupervisorJoined 2010
- Joined 1 To 1 Care - 2010
- Health & Social Care NVQ 2
- Health & Social Care NVQ 3
- Health & Social Cre NVQ 5 (in progress)
- Movement & Handling Trainer
- Portable Health Skills Trainer
Tina Job Title SupervisorJoined 2011
- Joined 1 To 1 Care 2011
- Health & Social Care NVQ 2
- Health Care Skills Passport
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