1 to 1 Care

Unit 4, South Oxford Business Centre, Lower Road, Garsington, Oxford OX44 9DP
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10 28 Reviews
  • 1 to 1 Care, Oxford
1 to 1 Care is an independent care provider that was established in 2004 to provide the highest level of support and personal care to vulnerable adults in their own homes, their philosophy is very simple; the Client's best interest comes first, every time.

The company is an approved provider of homecare to Oxfordshire County Council and the Oxfordshire Primary Care Trust and they work closely with Sir Michael Sobell House Hospice. 1 to 1 Care also has a growing number of private clients.

All staff are full employees; they are carefully selected, trained & monitored for their empathy & ability to provide excellent personal care.

A high level of training, coupled with regular staff supervisions and unannounced spot checks ensure that standards of care provision are meticulously high.

They cover the following areas:- Headington, Wheatley, Cowley, Garsington, Sandford-on-Thames, Baldons, Abingdon, Sutton Courtenay, Stadhampton, Berinsfield, Dorchester, Chalgrove, Benson, Roke, Wallingford and all the villages within those boundaries.

The area of coverage has some flexibility.
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Care Provided by 1 to 1 Care

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • 1 to 1 Care UK Ltd

Person in charge

  • Sheena Harris (Care Manager)

1 to 1 Care Reviews (28)

10

1 to 1 Care has a Review Score of 10 (9.974) out of 10, based on 13 reviews in the last 2 years.
Over all time 1 to 1 Care has 28 reviews.

Overall Experience
  • 28
  • 0
  • 0
  • 0
  • 0
Date Published
  • 28
  • 4
  • 6
  • 13
  • 15
Reviewer Connection to 1 to 1 Care
  • 10
  • 8
  • 5
  • 4
  • 1
Total of 28, showing 21-28
Review from Graham B (Son of Client) published on 19 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I decided to use 1 to 1 Care because they had done such a good job with my mother and mother-in-law. I needed someone to assist him getting up, dressed and taking his medication as I have to go to work at 0600. He enjoys his visits and chats and it provides him with contact while I am at work. They
are always cheerful and helpful and get in touch if there are any problems, I can trust he will be fine until I get home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue (Daughter of Client) published on 9 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we could not have asked to have found a better care agency. The quality of care provided is second to none. Every single member of staff is so kind, caring and goes above and beyond. They have provided us with so much support over the last few years and become an extension to the family.
We
would highly recommend them.
Reply from Mark Ferguson at 1 to 1 Care

On behalf of the team, I thank you for your kind words - very much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Wendy W (Daughter of Client) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very personable, patient and caring with my father who had dementia and they were also very understanding with my mother who struggled to accept the change in her husband. My mother was very apprehensive about having a carer that she didn’t know within her home but this was absolutely fine, not a single
issue.
The administration staff within their office were fantastic with keeping us up to date with my father's care when he was in hospital and any changes of medication.
The whole team at 1 to 1 care are fantastic and really took the pressure off us as a family.
We will definitely be giving them a call if we need them in the future.
Reply from mark ferguson at 1 to 1 Care

Thank you Wendy - really appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J W (Son of Client) published on 9 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Efficient, reliable and friendly service. A professional care service with a personal touch. Recommended.
Reply from Mark Ferguson at 1 to 1 Care

Thank you - appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jacqueline C (Daughter of Client) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
1 to 1 have been providing care for my 92-year-old Mum who is determined to remain living independently in her own home despite becoming less mobile and slightly frail. The care provided is tailored to her needs and we have always found the carers to be reliable, trustworthy, friendly, caring, and considerate.
The carers are also trained and experienced as proved recently when they knew exactly what to do when Mum had a couple of falls in her home. Because Mum sees the same carers on a daily basis, she has been able to get to know them which helps her to feel safe and secure when having to allow people into her home; this also provides the family with confidence that our Mum is receiving the best care possible.
Reply from mark ferguson at 1 to 1 Care

Thank you very much Jacqueline - really appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Graham H (Son of Client) published on 21 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided to my 92-year-old mother was professional, caring and very efficient. All requests were dealt with quickly and there was always a contact available when required. The carers were friendly and my mother looked upon them as friends. If there was a need to obtain essential food
items the cares would attend to this which was a great help as I and my sister live some distance away from mother's house. We were extremely pleased and satisfied with the overall service provided.
Reply from Mark Ferguson, Director at 1 to 1 Care

Thank you, Graham - very much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sally T (Daughter of Client) published on 11 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my initial phone call to the agency to gather information to the present day, I have and my mother the highest quality of help and advice from the agency management, clerical staff and most of all the carers. They have been able to meet all of my mothers needs and act quickly when her care needs
change suddenly.
All carers are respectful of my mother, my family and my home. They keep good time and let me know if they are help up. They are cheerful, patient and very gentle in the care of my mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Josephine C (Client) assisted by family/friend published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, kind, considerate and cheerful. They also make sure husband is ok. Always on the end of a phone if a problem arise. Very adaptable around hospital visits and care home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for 1 to 1 Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for 1 to 1 Care is calculated as follows: ( (76 Excellents x 5) + (2 Goods x 4) ) ÷ 78 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1 to 1 Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (5)

Sheena

Sheena

Job Title: Care Manager Joined: 2006

Joined 1 to 1 Care – 2006
Health & Social Care NVQ 2
Health & Social Care NVQ 3
Health & Social Care NVQ 5
Movement & Handling Qualified Instructor
Dementia awareness Trainer

Sarah

Sarah

Job Title: Supervisor Joined: 2007

Joined 1 to 1 Care – 2007
Health & Social Care NVQ 2
Health & Social Care NVQ 3
Palliative Care – Level 3
Lexi – Training Manager
Joined 1 to 1 Care - 2013
Business Admin Diploma – Level 3
Health & Social Care NVQ 5 ( in

Jade

Jade

Job Title: Supervisor Joined: 2010

Joined 1 To 1 Care - 2010
Health & Social Care NVQ 2
Health & Social Care NVQ 3
Movement & Handling Trainer
Autism Awareness Trainer
Learning Disability Trainer
Portable Health Care Skills Trainer

Karla

Karla

Job Title: Supervisor Joined: 2010

Joined 1 To 1 Care - 2010
Health & Social Care NVQ 2
Health & Social Care NVQ 3
Health & Social Cre NVQ 5 (in progress)
Movement & Handling Trainer
Portable Health Skills Trainer

Tina

Tina

Job Title: Supervisor Joined: 2011

Joined 1 To 1 Care 2011
Health & Social Care NVQ 2
Health Care Skills Passport

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