Agincare UK Bridport

Mountfield, Rax Lane, Bridport DT6 3JN

Agincare UK Bridport offers home care services to people with physical and/or learning disabilities, as well as people requiring mental health support.

Home care staff care for clients located in Bridport, south east Dorset and parts of Devon.

Home care services support includes shopping, companionship and housework to 24 hours live-in care for people with high personal care needs.

Agincourt UK Bridport recruits and trains staff as required, to ensure they give people the dignity and respect they deserve.

Group : Agincare UK Ltd

Person in charge: Filipe Requixa (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Cleaning Service • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Medication Assistance • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands

Latest Care Quality Commission* Report on Agincare UK Bridport: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.6 (maximum of 10) for Agincare UK Bridport is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Agincare UK Bridport in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.583 for Agincare UK Bridport is calculated as follows: ( (8 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 24 Ratings = 3.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Agincare UK Bridport is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.6 Agincare UK Bridport has a Review Score of 6.6 (6.583) from 4 Reviews

Average Ratings

  • Excellent
    0
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Agincare UK Bridport?

  • Extremely LIKELY
    0
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    2
  • Extremely UNLIKELY
    1

Reviewer Connection to Agincare UK Bridport

  • Client / Service User
    2
  • Daughter of Client/Service User
    1
  • Husband of Client/Service User
    1

As the principal carer for my mother, I am provided with a weekly, three-hour 'sit' with her', so that I can go out.
Unfortunately, the organisation and implementation of this have been problematic.
There have been late cancellations, time slippages and poor communication with us.
There have been improvements lately and I have no problem with the performance of the staff who attend.
I would like to be able to rely on the sits to take place as scheduled.

How likely would you be to recommend Agincare UK Bridport? Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   2.8 out of 5

I have no issue with the care I receive or the carers themselves as they are always polite and understanding to my needs. The only issue I have is male carers, I would prefer not. The major problem I have is the office and the rota as they don't seem to take my requests into consideration when allocating times.

How likely would you be to recommend Agincare UK Bridport? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Carers themselves are brilliant and can't fault them. It is the office staff as they don't listen to the clients and on some occasions carer's opinions of times of calls around client needs.

How likely would you be to recommend Agincare UK Bridport? Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

Rota's are a big problem. We have only had 4 rota's which gave us a week's carers.
After three years, the service should be better. We cannot make any plans for the day when we have no rota. We get rotas with times own but no carer. The times are a help.

How likely would you be to recommend Agincare UK Bridport? Extremely Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.7 out of 5

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Extremely UNLIKELY

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Extremely LIKELY

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