All About You Care Services Ltd

Unit 12 Sovereign Court, Wyrefields, Poulton-le-Fylde FY6 8JX
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9.9 15 Reviews
  • All About You Care Services Ltd, Poulton-le-Fylde
All About You Care Services are your local provider of quality care at home, established for over 30 years. Based in Poulton le Fylde their professional care teams have affectionately provided care to thousands of clients in Lancashire whilst providing peace of mind to families that their loved ones are safe and well.

Care at home is available in and around the following areas: Poulton le Fylde, Thornton, Cleveleys, Fleetwood, Hambleton, Preesall, Knott End, Pilling, Garstang, Catterall, Great Ecclestone, Elswick, Scorton, Lytham, St Annes, Kirkham, Wesham, Treales, Wrea Green, Freckleton, Warton, Newton with Scales, Clifton, Lancaster, Morecambe.
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Care Provided by All About You Care Services Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £15.95 – £28.75

Weekend & Bank holiday enhancements apply

These prices are only a guideline, please contact All About You Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • All About You Care Services Ltd

Person in Charge

  • Julie Heaton (Registered Manager)

All About You Care Services Ltd Reviews (15)

9.9

All About You Care Services Ltd has a Review Score of 9.9 (9.920) out of 10, based on 15 reviews in the last 2 years.
Over all time All About You Care Services Ltd has 15 reviews.

Overall Experience
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Date Published
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Reviewer Connection to All About You Care Services Ltd
  • 10
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Total of 15, showing 1-15
Review from June L (Client) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with All About You Care Services for about 6 years. I have had the same domestic cleaner for all this time. I am really satisfied with her and very happy to continue with her. She is reliable & friendly, but is aware what I need doing to help me. She carries out all her work in a professional
manner and keeps my flat fresh and clean. I could not ask for more.
Reply from Simon Lee, Operations Director at All About You Care Services Ltd
Thank you so much for your kind words and continued trust over the years. We're thrilled to hear how happy you are with our carer.
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Review from Linda D (Daughter of Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad died in April this year, and me and brother was left with mum. We had been caring for mum up till we needed help big time. Lovely lady and old school friend told me about. All about you. I spoke on the phone with a lovely lady who is the manager... She listen to my story and said they would be
happy to help me and my brother care for mum. The manager pop out to see me and mum. Now me and my brother have a little bit much needed time off from mum. Mum like the carers and is happy. The cares do a hand over to senior mem driver and off she goes for the day. Thank you for listing when you cant see a light at the end of the tunnel. There was light and you help me find it for me and brother. To get a bit of our live back.
Reply from Simon Lee, Operations Director at All About You Care Services Ltd
Thank you so much for your lovely review, it truly means a lot to us. We're so glad we could be there for you and your family when you needed support most. Knowing your mum is happy and you're getting…read more
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Review from Mike T (Brother of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the team treat my sister as a family member always putting her needs first. The atmosphere is warm, friendly and caring. They are always on the lookout for activities that would suit my sister. Overall I would say my sister has had excellent care for all the years she has lived there.
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Review from Richard T (Husband of Client) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is being cared for by yourself on three visits a week at present. I am sure we are going to need more help going forward. May I forward a little potted history, you looked after my mother for 10 years, a lot of which were 4 double standard shifts a day. She was totally incapacitated, not one
hint of a sore, fantastic! I arranged for you to care for my wife's Aunt for 2 years. In November 2024, I rang you up at the office to get help for my wife and lo and behold, a familiar voice, sorted! There are several staff and management who came to my mother, who are involved with my wife. Every member of your staff over at least 12 years, all gold stars.
Reply from Simon Lee, Operations Director at All About You Care Services Ltd
Thank you so much for your kind words and unwavering trust over the years. It's been a privilege to have supported your family across generations. Your recognition of our team means the world-and…read more
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Review from Karen L (Daughter of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the service All About You Care provide to my mum and I know she is also. We as a family feel very reassured since you've been going to Mum - she seems happier in herself and knows that she can now go shopping safely which she loves. Also loves the chats she has with her carer. From
the initial telephone call I cannot recommend the staff enough - thank you.
Reply from Simon Lee, Operations Director at All About You Care Services Ltd
Thank you so much for your kind words we're delighted to hear your mum feels happier and more confident. It's wonderful to know our team has made such a positive difference. Your feedback means a lot…read more
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Review from Debbie C (Daughter of Client) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All About You - Outstanding Home Care
On 8th May 2025, my mother came home from hospital under palliative care, having been told she was too frail for the surgery she needed and unlikely to survive it. We were told she had only days left.
Eight weeks on, she's still with us, not just surviving, but
comfortable, dignified, and receiving truly compassionate care. This is all thanks to the incredible team from All About You.
The carers visit four times a day in pairs and have been nothing short of exceptional. They support all my mum's personal care needs, preparing her food and giving her medication with empathy, respect and a smile.
Every carer has treated her as an individual, with professionalism, patience and genuine care. Thanks to them, she's at home feeling safe and supported. We cannot thank them enough.
They've given us precious time we never expected to have. Highly, highly recommended.
Reply from Simon Lee, Operations Director at All About You Care Services Ltd
Thank you so much for your kind words. We're honoured to have been able to support your mum and your family during such a delicate time. Knowing that our care made a difference means the world to us.…read more
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Review from E S (Client) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I became ill and need carers I didn't hesitate in ringing All About You. Its 10 yrs since my husband died, we then had another company before yourselves, the carers looked after my husband so well I never forgot. Then I found out a couple of carers were still working for what is now All About You
Care and remembered them to me after all them years. I admire all the carers for the work they do and they are so friendly on every visit. God bless all of them.
Reply from Simon Lee, Operations Director at All About You Care Services Ltd
Thank you for your kind words. We truly appreciate your support and are glad our team has made a positive impact. It means a lot to know our carers have been remembered so warmly
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Review from J S (Daughter of Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff from All About You have been kind and caring whilst they have been looking after my dad over the last 6 months. Dad needed a lot of support when he was very poorly last year but he was never rushed or made to feel he was a nuisance and importantly he was treated as a human being not just 'another
job'. Thankfully dad is a lot better now and is eager to be a bit more independent.
Special thanks must go to one man for helping get dad back to better health and for encouraging him to do things for himself whilst also for looking out for my mum, especially when she was feeling stressed.
Thanks also to another man for engaging with dad in his interest in local history and providing him with lots of books etc. to read and making lots of cups of tea and coffee.
Thanks to the lady for keeping me informed about any changes to dad's condition and any concerns that the carer's have reported back to her, it's much appreciated so that we can ensure that prompt action can be taken if necessary.
Reply from Simon Lee, Operations Director at All About You Care Services Ltd
Thank you so much for your heartfelt words. It truly means a lot to hear how our team has made a positive difference in your dad's journey to better health. We're grateful for the opportunity to…read more
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Review from J M (Daughter of Client) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have received nothing but the best care and support from the All About You Care team, going above and beyond. All the carers are hardworking, kind and sensitive and have a great rapport with my mother. They have never once let us down and as a family we can only thank them a million times.
Reply from Simon Lee, Operations Director at All About You Care Services Ltd
Thank you for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that our carers have made such a positive impact. Providing compassionate and dedicated care is…read more
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Review from J G (Daughter of Client) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Never let us down but not turning up at times advised. Staff always professional and helpful.
Reply from Simon Lee, Operations Director at All About You Care Services Ltd
Thank you for your feedback. We always strive to be punctual, we understand timing is very important to all of our clients. However, on rare occasions, other clients may require extra time and…read more
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Review from J H (Daughter of Client) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my mum received from All About You was excellent. The care team were always respectful and mum was treated with dignity at all times. The carers were very observant in any changes required. A very kind and caring team. Whenever we phoned the office regarding any changes the team were very helpful
and always tried to accommodate. The communication between the office and the care team was very efficient. I can highly recommend All About you to care for your loved one.
Reply from Simon Lee, Operations Director at All About You Care Services Ltd
Thank you for your kind words! We're delighted to hear that your mum received respectful and attentive care from our team. It's wonderful to know our communication and support made a positive…read more
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Review from John R (Client) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been with All About You care for over 3yrs now.
I wouldn't have any other care provider.
Tried others but come up well short of this company.
The level of care and friendliness of the team make you feel that a friend is attending your home instead of in/out with no communication as with other care
companies.
Always flexible with times due to my regular hospital appts.
5 stars for carers and office staff and definitely recommend to anyone who is looking for a professional care company.
Reply from Simon Lee, Operations Director at All About You Care Services Ltd
Thank you for your wonderful feedback! We're thrilled to hear that our care and friendly approach have made such a positive impact. Your kind words inspire us to keep delivering exceptional service.
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Review from J W (Daughter of Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is cared for very well. The care team go above and beyond. They make my mum feel respected and relaxed and some of them feel like family. Their carer is especially caring with both my parents and will do anything for them. I live in the south so I have the knowledge that mum is cared for in an
excellent way. Thank you.
Reply from Simon Lee, Operations Director at All About You Care Services Ltd
Thank you for your kind words. We're thrilled your mum is well cared for. Special thanks to our team for going the extra mile. Your peace of mind means everything to us.
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Review from F T (Daughter of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very grateful for the carers who help me throughout the day/evening with a family member who is not very well.
We work hard to keep the person to stay at home who is a lot better being at home with a family member who looks after her every day.
Very grateful for all the carers and support from
the All About You Care Services.
Thank you.
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Review from J W (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have required the help of All About You care services over the past 5 years. I couldn't have managed without the help of Julie and her excellent team. I found they went above and beyond their duties to keep my parents safe and well. I have no hesitation in recommending them as I understand
getting the help of carers is a difficult decision to make.
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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for All About You Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.920 for All About You Care Services Ltd is calculated as follows: ( (81 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 87 Ratings = 4.92
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for All About You Care Services Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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John Lee

Job Title: Company Director Joined: 1991

My journey into the care sector commenced in 1991 with the purchase of a residential home for the elderly. The home gained an excellent reputation for quality care and the friendliness of its staff.


Building on this reputation, services were extended to provide care and meals to people living in their own homes. In 1996 I jointly established a separate company BCM Homecare to provide homecare and community meals throughout the northwest.


My passion was in the provision of quality care, having little interest in meal on wheels in 2007 I acquired the homecare business of BCM Homecare to establish All About You Care Services Ltd. this enabled me to concentrate on homecare and supported living services.


My extensive knowledge and a first class management team ensure the people using our service receive the best care available provided with empathy and skill by our highly valued care teams.

Frequently Asked Questions about All About You Care Services Ltd

What Type of Services does All About You Care Services Ltd offer?

All About You Care Services Ltd offers Home Care.

How many Carers does All About You Care Services Ltd employ?

All About You Care Services Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact All About You Care Services Ltd to verify any information. View our terms and conditions. All About You Care Services Ltd has an Enhanced Service - more info.