Always Take Care (Rutland & Leicestershire)

21A Burley Road, Oakham LE15 6DH

Always Take Care provides the opportunity for homeowners to stay in their own home when assistance is needed due to limitations caused by illness or age.

Carers are experienced and trained in domiciliary care. Both short and long-term care can be arranged and carers are carefully matched to suit client's needs and lifestyles.

Always Take Care is a family agency operating nationwide and is dedicated to excellence, kindness and compassion; making caring truly caring.

Owner : Always Take Care

Person in charge: Bridget Hayward (Line Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands

Directions: Located in central Oakham, opposite the Castle on Burley Road.

Visiting: Park in Burley Road car park and cross the road to the Always Take Care office (next to Simmons Opticians)

Parking: Burley Road car park is a pay & display municipal car park opposite the offices.

Latest Care Quality Commission* Report on Always Take Care (Rutland & Leicestershire): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Always Take Care (Rutland & Leicestershire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Always Take Care (Rutland & Leicestershire) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.9 for Always Take Care (Rutland & Leicestershire) is calculated as follows: ( (27 Excellents x 5) + (3 Goods x 4) ) ÷ 30 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Always Take Care (Rutland & Leicestershire) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Always Take Care (Rutland & Leicestershire) has a Review Score of 9.9 (9.900) from 5 Reviews

Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Always Take Care (Rutland & Leicestershire)?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Always Take Care (Rutland & Leicestershire)

  • Daughter of Client/Service User
    2
  • Client / Service User
    1
  • Nephew of Client/Service User
    1
  • Son of Client/Service User
    1

I contacted Always Take Care in 2008 to arrange for 2 carers at home for my elderly aunt, who had been severely disabled by a stroke and was suffering from dementia. For the next 7 years, she received superb care - all carers were reliable, kind, understanding and professional and always welcoming to visiting friends and family. Contact with the office was always easy. As a result, my aunt was able to enjoy a quality of life at home that would never have been possible elsewhere. I would highly recommend this agency.

How likely would you be to recommend Always Take Care (Rutland & Leicestershire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I can't praise the agency more highly. I have had a succession of carers looking after my mother, with severe dementia, over the past few years and they have invariably been charming, kind, trustworthy and thoughtful. If ever there was a blip it was sorted swiftly by the office. Would highly recommend.

How likely would you be to recommend Always Take Care (Rutland & Leicestershire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

I have used, Always Take Care, 4 times over the last 8 years, for both my parents and two neighbours who were very close friends of mine. The service and care provided was excellent in all respects. Highly recommended, I will definitely use them myself when I need home care.

How likely would you be to recommend Always Take Care (Rutland & Leicestershire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

We have used the services of Always Take Care for many years and have found them to be helpful, reliable, effective providers of care with excellent standards of sensitive care and responsive communication.

How likely would you be to recommend Always Take Care (Rutland & Leicestershire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

As a client of Always Take Care for the past four years I feel qualified to highly recommend their services for any person in need of competent live in care. I have suffered with Parkinson's Disease for the past twenty-one years, as a result, my mobility is seriously impaired along with other debilitating side effects, necessitating constant assistance.
My wife and I were recommended to contact Always Take Care by an existing client of theirs, which has proven to be an absolute blessing.

How likely would you be to recommend Always Take Care (Rutland & Leicestershire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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