Always Take Care Ltd

21A Burley Road, Oakham LE15 6DH
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7.8 12 Reviews
  • Always Take Care Ltd, Oakham
Always Take Care provides the opportunity for homeowners to stay in their own home when assistance is needed due to limitations caused by illness or age.

A private, family-owned and managed care agency with a reputation spanning nearly 20 years for providing an exceptional level of care. Their carers have all had families of their own, and have cared for elderly parents and frail relatives, as well as worked with those needing care on a professional level.

Based in Oakham, Rutland, Always Take Care specialises in long-term live-in care and believe that creating a friendship between carer and client is essential to the well-being and positive attributes of care. They also believe that frequent change of carers causes immense distress to elderly clients and hence they make every effort to ensure a good partnership for a long duration.

As a family care agency, they maintain a small client base so that they can provide personal interaction from all levels in the business.
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Care Provided by Always Take Care Ltd

Types of Home Care

  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: £1400 – £1652

We specialise in professional live-in home care. We don't provide hourly visiting.

These prices are only a guideline, please contact Always Take Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Always Take Care

Person in Charge

  • Bridget Hayward (Line Manager)

Always Take Care Ltd Reviews (12)

7.8

Always Take Care Ltd has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Always Take Care Ltd has 12 reviews.

Overall Experience
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Reviewer Connection to Always Take Care Ltd
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Total of 12, showing 1-12
Review from J L (Daughter of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise this company enough, from when they first started in March they transformed my parents care, it was amazing how quickly they adapted to live in help which is down to the lovely staff who are so caring and understanding.
There are many benefits including lovely home cooked fresh meals.
Reply from Bridget Hayward, Line Manager at Always Take Care Ltd
Thank you so much for such a great review, we will be sure to let your team know your feedback.
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Review from Julia W (Client) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have now used Always Take Care for a number of years and find it difficult to find fault. Most carers have been wonderful with one or two exceptional ones. I feel you take care in fitting the carer to the client. The only carer that I found unsatisfactory you exchanged for another with the greatest
tact and expediency for which I was extremely grateful. As far as I was concerned with no ill feelings on either side. During this Covid pandemic, I have been impressed with the care you take of your carers. I well know how grateful they are to feel they are “being looked after” themselves. As already entered I would have no hesitation in recommending Always Take Care to any of my friends.
Reply from Bridget Hayward, Manager at Always Take Care Ltd
Thank you for your lovely review. It has always been an absolute pleasure to work with you and our carers thoroughly enjoy your company. Looking forward to seeing you again soon. All the best,…read more
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Review from Roger B (Husband of Client) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is disabled following a stroke. We tried to manage with live-out care, but it was disruptive to have so many different carers in a day. It is much better for my wife, and reassuring for me, to know that we have just one carer who really knows and understands our needs. When our carer has been
on holiday the agency has found a very suitable temporary cover. We enjoy living our own life in our own home.
Reply from Bridget Hayward, Manager at Always Take Care Ltd
Thank you for your kind review, Roger. We are delighted that the live-in option is working so well for you and we will continue to do all we can to support you. All our very best wishes, Bridget.
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Review from Bill D (Client) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always Take Care has provided me with carers for more than three years and I have been very pleased with their performance, as an organisation they are efficient and always react positively to my requests. The carers that they have sent to me have been very kind and have done a great job.
Reply from Bridget Hayward, Manager at Always Take Care Ltd
Thank you, Bill, for your lovely review. We are delighted with your comments and love supporting your ability to live at home with the support needed. Wishing you all the best, Bridget.
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Review from Hester (Client) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to congratulate you on your choice of carers. When we first called you a carer arrived, full of confidence, bounce and humour. She was just what my husband needed to perk him up. As she left and his health was on the decline another carer arrived. Quiet, caring, gave him all the special attention
he needed. As this carer left (on the same day that he passed) another carer arrived. She was just who I needed to take care of me. She gave me great comfort with pampering, special meals, humour and prayed with me. Very well done!
Reply from Bridget Hayward, Line Manager at Always Take Care Ltd
Thank you, Hester. You are very kind and being part of your world has been our privilege. Yours sincerely, Bridge.
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Review from Mary (Niece of Client) published on 18 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always Take Care have been providing carers for my aunt for over 2 years. The agency has been extremely helpful and easy to deal with and I am particularly grateful to the manager for her support and wise advice. All my aunt's carers have been dedicated, kind, trustworthy and professional but we have
had more than our share of amazing, exceptional people who have gone beyond our expectations. They have done so much to improve my aunt's quality of life. She is beautifully looked after; treated with respect and dignity as well as great gentleness. This is not a straightforward posting and Always Take Care have been outstanding in the practical support and wise advice provided; nothing seems too much trouble. The manager has taken a proactive approach to the Covid 19 crisis and has issued sensible, clear guidelines which have been carefully followed by the carers. The carers themselves have gone above and beyond what we could have asked to keep my aunt and the rest of her household safe.
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Review from Fred W (Son of Client) published on 31 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at ATC has been amazing. Throughout the whole process, at every stage, myself and my family experienced such a wholesome desire and willingness to help that the carers and the office team felt part of an extended family !
He adored his carers and his desire to stay at home was only made possible
by those special people who came into his life and looked after him over three very happy years.
The importance of having a carer for longer periods of time is immense, a fortnightly 'turn around' [as promoted by other care companies] would have been immensely destabilising for my father.
I imagine it is a very awkward decision to make, in deciding on who to invite into your home, but quite simply ATC were life-changing for my father, and for our whole family as we took immense comfort from knowing we could genuinely trust them all. Everyone was truly compassionate, patient, fun and they really, really did - right until my dear father's last day. Always Take Care.
Reply from Darren Hayward at Always Take Care Ltd
Dear Fred, thank you for taking the time to submit such a kind review. It is lovely to know that after all these years you still think of us fondly and cherish the support we were able to give your…read more
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Review from Richard W (Nephew of Client) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Always Take Care in 2008 to arrange for 2 carers at home for my elderly aunt, who had been severely disabled by a stroke and was suffering from dementia. For the next 7 years, she received superb care - all carers were reliable, kind, understanding and professional and always welcoming to
visiting friends and family. Contact with the office was always easy. As a result, my aunt was able to enjoy a quality of life at home that would never have been possible elsewhere. I would highly recommend this agency.
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Review from Fiona (Daughter of Client) published on 23 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can't praise the agency more highly. I have had a succession of carers looking after my mother, with severe dementia, over the past few years and they have invariably been charming, kind, trustworthy and thoughtful. If ever there was a blip it was sorted swiftly by the office. Would highly recommend.
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Review from Peter R (Son of Client) published on 23 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used, Always Take Care, 4 times over the last 8 years, for both my parents and two neighbours who were very close friends of mine. The service and care provided was excellent in all respects. Highly recommended, I will definitely use them myself when I need home care.
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Review from Anna B (Daughter of Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used the services of Always Take Care for many years and have found them to be helpful, reliable, effective providers of care with excellent standards of sensitive care and responsive communication.
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Review from Michael S (Client) published on 18 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a client of Always Take Care for the past four years I feel qualified to highly recommend their services for any person in need of competent live in care. I have suffered with Parkinson's Disease for the past twenty-one years, as a result, my mobility is seriously impaired along with other debilitating
side effects, necessitating constant assistance.
My wife and I were recommended to contact Always Take Care by an existing client of theirs, which has proven to be an absolute blessing.
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Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Always Take Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Always Take Care Ltd is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Always Take Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Bridget

Bridget Hayward

Job Title: Practice Manager Joined: 2011

Bridge has managed Always Take Care for 10 years and is an experienced care manager with an empathetic understanding of the requirements of care. She takes care to create a thorough understanding of the personal requirements of our clients and carefully selects carers to suit the character and requirements of our clients. Bridge is also very knowledgeable on funding options and is always ready to give you direction and advice, whether it be to use Always Take Care or other care options.

Frequently Asked Questions about Always Take Care Ltd

What Type of Services does Always Take Care Ltd offer?

Always Take Care Ltd offers Home Care.

How many Carers does Always Take Care Ltd employ?

Always Take Care Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Always Take Care Ltd to verify any information. View our terms and conditions. Always Take Care Ltd has an Enhanced Service - more info.