Angels Care Management Services Ltd

49 Derby Road, Long Eaton, Nottingham NG10 1LU
Review Us
8.7 30 Reviews
Angels Care Management Services Ltd, employs a skilled team of carers able to carry out a wide range of care services to help clients remain comfortable and secure in their own homes. Combining a friendly and professional approach, the agency establishes person-centred care packages that are regularly assessed for development.

Do you have a loved one that requires support or have knowledge of someone that may require support? Trust in Angels CMS.

Angels have been providing care since 2008, working with private clients and Derbyshire county council to provide care to clients within their own homes.

They offer support with personal activities of daily living, washing & dressing, bathing, support with medication, meal preparation. They also offer support with shopping and domestic duties.

This includes:
- Personal care - washing and dressing, bathing
- Preparation with medication
- Preparation with meals
- Support with shopping
- Support with domestic house duties
- Sit in services.

Care is provided between the following hours:
07.00 - 14.00
16.00 - 22.00

Angels are CQC Registered and are rated Good across all standards (June 2021).

Angels work with the client to promote independence and support, so that the client can remain within their own home. Working alongside other professionals and their own family to deliver a care package.

All carers are DBS checked. Angels provide training for individuals' relative needs.

Angels cover the following areas:
Borrowash
Draycott
Breaston
Sawley
Long Eaton
Sandicare.
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Care Provided

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26 – £26

Please note: fees are charged in 30 or 60 min blocks . If at all you go over your time, this will be billed to the next half hour we charge for 30 & 60 min and also a visit fee of £6.50

These prices are only a guideline, please contact Angels Care Management Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Angels Care Management Services Ltd

Person in charge

  • Suzanne Caserre & Linda Tizzard (Manager)

Angels Care Management Services Ltd Reviews (30)

Total of 30, showing 1-20
8.7

Angels Care Management Services Ltd has a Review Score of 8.7 (8.667) out of 10, based on 4 reviews in the last 2 years. Over all time Angels Care Management Services Ltd has 30 reviews.

Overall Experience

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  • 4
  • 3
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Date Published

30
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1
4
26

Review from Pamela P (Client) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive before the first carer arrived, but was soon put at ease by her pleasantness, understanding and competence. This applied to all who visited me.
Thank you for the excellent service.

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Review from D D (Son of Client) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Angels have supported my elderly parent in the last 3-4 years of their life. They have been easy to contact and able to flex their schedules easily when we needed to alter the pattern of visits for bank holidays etc.
There have been two regular carers both of whom have been pleasant and helpful. If
there ever were any problems or concerns when my parent was seen I was always contacted to take further action as needed.

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Review from Susan B (Daughter of Client) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I would like to thank Angels for their continuing care. My mother is treated as an individual, with respect by a lovely friendly team. As care needs have become more complicated my mum and I have received wonderful advice and care from an experienced Angels team. I work with the carers
and also the management team to ensure Mum gets the best of care. I think communication has been very good so Angels' management, carers and myself have worked well with the GP, the pharmacists, the district nurses, the occupational therapists, the speech therapists and the organisation who have provided the necessary equipment so we can look after Mum at home. Mum is doing very well and enjoying life. Thank you to Angels for their part in Mum's continuing care.

Reply from Linda Tizzard, Manager at Angels Care Management Services Ltd

Hello thanks for the review, I have passed your wishes on to the staff in reference to your mum's care. Thanks

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Review from Shirley D (Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard is good. On rare occasions, the performance of the Angel who comes falls below that of the others. We are generally very satisfied with what you are providing.

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Review from M G (Daughter-in-law of Client) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angels initially provided help with bathing for my 96-year-old mum-in-law, but lately, she has needed more help as her mobility has decreased. Angels have been a lifesaver for us as we are not nearby. They have been approachable, accommodating, obliging and very kind.

Reply from Linda Tizzard, Manager at Angels Care Management Services Ltd

Thanks for choosing Angels and we hare very happy that we could provide the care that your mum required. We all at Angels hope that she is settled in her new home, best wishes.

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Review from Peter A (Husband of Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife receives compassionate care from carers who are reliable and helpful. Any problems with the care package are dealt with by the management.

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Review from Lynne G (Daughter of Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a spell in hospital after a fall, it was organised for the Angels Carers to come and help my 94-year-old mum. This was mainly in respect of helping her with meals, as due to poor mobility, she now struggles with this herself. All of the angels are lovely and Mum enjoyed seeing them as it broke
the monotony of a long day alone. Everyone has been really helpful and approachable and helped immensely after a challenging time.
Should Mum need further assistance, going forward, she says she would be happy for me to contact Angels Care Services again on her behalf.

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Review from E S (Niece of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Angels provided care at home for my elderly aunt for approx three years. They adapted to her needs increasing care as necessary. They provided excellent continuity, one carer for most visits who was fantastic. She has a really good relationship with her and went above and beyond to improve the quality
of my aunt's life, often in difficult circumstances. Communication with the carer, admin staff and manager was always available and helpful.

Reply from Linda Tizzard, Manager at Angels Care Management Services Ltd

Angels had a pleasure caring for your relative, although we had some difficult times, she did appreciate the staff. Thanks for your kind words. From all the management and staff.

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Review from K S (Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care of myself and my home. They came in and got on with showering me and drying me. No messing about or standing talking or wasting time, which is exactly what I wanted, so I was able to get on with my day. All staff are polite and very sociable. Many thanks to all staff involved with my
care - they were all great.

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Review from E B (Wife of Client) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are kind and caring, though some try to rush my husband when getting him up. I have explained that he needs a few minutes to sit on the side of the bed because of his blood pressure falling. He is allowed 30-45 minutes for the call which allows him to do something independently with support.
Some of the calls have been very late and he has been having breakfast at mid-day. The agreement was for the time of the call between 10-11 am with a little flexibility to allow for emergencies, but lunchtime is too late to be having his first drink and food. We have had some really good carers and have been pleased with their attitude towards my husband, but have had too many. We need regular people so that I don't have to sue my valuable time explaining and supervising the visits as I also care for our disabled daughter.

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Review from Will M (Husband of Client) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very confident with the care offered to my wife by Angels. It is a well-organised service with a very approachable management team. It is clearly important that I feel my wife is getting the best service, and so keep a sharp eye on Angels' activities, so far they have carried out their duties professionally
and diligently. Even through the covid crisis, their service was excellent, I have no problems with the service that is offered and the quality of staff employed to deliver it. I think it important to mention that the whole service is managed and directed by the manager, and she needs to be complimented on the direction she takes the service in.

Reply from Linda Tizzard, Manager at Angels Care Management Services Ltd

Thanks for your comment, and we aim to make sure that clients get the best we can offer. There are always difficult times and you are always understanding to them with Angels. Thanks again.

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Review from David F (Son of Client) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has many needs and can on occasions, be quite difficult, resulting in previous carers stopping attending. Since we moved to Angels, his house is cleaner and he is being cared for as I would always have expected. If you are in the area and considering a cleaner or carer then you must try Angels.

Reply from Linda Tizzard, Manager at Angels Care Management Services Ltd

Thanks for your kind words and as always we pass the kind of comment to the staff as they are the front line and give our service. Thanks again.

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Review from P T (Daughter-in-law of Client) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without the care from Angels, my father-in-law wouldn't have been able to access the medication he needed without attending the hospital almost daily! Suffering with several conditions, this would have caused him a lot of anxiety and confusion, exacerbated by the restraints of COVID. With the help and
support from this lovely caring team, he was able to stay safely at home and soon happily referred to them as his Angels as he got to know them all! Regular updates between us, his family, the manager, and all her team, helped keep him safe and concerns regarding his medication were reported promptly to his family! Equally any concerns from his family were addressed and acted on promptly! Where possible, the same group of regular carers visited, but new carers were kept updated with changes to medication, etc and any concerns were communicated promptly. Thank you so much all of you for the last 16 months!

Reply from Linda Tizzard, Manager at Angels Care Management Services Ltd

Thank you, and the family, for your kind words, and it was a pleasure attending to your father-in-law. All the carers thought a lot of him and we are sorry for your loss again. Angels Staff.

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Review from Angela C (Daughter of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have wished for better care for our mum. They respected her dignity and all the carers became her friends. If they had any concerns they always contacted us immediately. A big thank you to Angels.

Reply from Linda Tizzard, Manager at Angels Care Management Services Ltd

It was a pleasure providing the care and thank you for your kind words. Angels staff.

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Review from Jane W (Daughter-in-law of Client) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank Angels Care enough for the kindness and respect and first-class care that enabled my father-in-law to remain in his house up to the end. In this time of cuts to care, the carers did not falter. They went above and beyond the care which they gave freely. I hope that this care company
lasts forever.

Reply from Linda Tizzard, Manager at Angels Care Management Services Ltd

Angels would like to say that it was a pleasure looking after your father in law and we were sorry for your loss. Hoping that all the family are as well as could be expected. All the items you gave to us have been utilised for other clients that were in need. Thanks.

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Review from Jill B (Sister-in-law of Client) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the care that my brother-in-law received from Angels. It gave us peace of mind to know that he was so well looked after that he could continue living an independent life in his house. Thank you so much for your help and kindness in supporting him and his family over the last
year.

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Review from Christine (Next of Kin) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without the care and amazing support of Angels, it would not have been possible to keep our much-loved relative in her own home for as long as this was achieved. The ongoing responses to the changing needs, the time given and the flexible, caring approach were hugely appreciated. The Manager was extremely
attentive and supportive and her staff provided excellent care and frequently liaised with me regarding any issues or concerns. We value all that was done and want to take this opportunity to thank all involved in supporting and caring for a very special lady.

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Review from James T (Son of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been a long time client of Angels (well over 8 years). Over time the care needed escalated and Angels were there every step of the way. Mum had a core of key carers whom I know she had made good friends with and trusted totally. Without Angels and their professionalism Mum would not have been
able to maintain her independence and remain living at home, as per her final wishes. The entire family had total confidence in the whole care team and cannot thank them enough for helping us to fulfil Mum's wish to remain living at home. Many thanks to everyone in the team.

Reply from Linda Tizzard, Manager at Angels Care Management Services Ltd

To James and your family. It was a pleasure to care for your Mum and Angels pass on their thoughts to you in such a sad time. Thanks, from All Angels Carers and Management.

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Review from Kim R (Daughter of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angels have been a saviour to me in caring for mum who is 87 and has dementia. After a previous disaster with an agency, I was nervous to take on a new one but the staff have without exception been terrific. They treat mum with great care and dignity, they are interested in her and will go out of their
way to make her happy. Living overseas myself, this gives me great peace of mind to leave mum alone, knowing she will be well looked after. I highly recommend and thank the staff for their care.

Reply from Linda Tizzard, Manager at Angels Care Management Services Ltd

Angels would like to thank you for choosing us as an Agency and we are pleased that you find the staff to be what you expected in the roles of carer for your family. Thanks again.

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Review from Anthony H (Son of Client) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly reliable service. Just what we needed to ensure Mum living on her own at the age of 96, was being expertly supervised. It was particularly impressive that the care was seamlessly maintained throughout the COVID-19 pandemic.

Reply from Linda Tizzard, Manager at Angels Care Management Services Ltd

I would like to thank you for your review and hope that Angels fulfilled all your needs.

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Current Review Score: 8.7 (8.667)

Overview of Review Score

The Review Score of 8.7 (8.667) out of 10 for Angels Care Management Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.417 for Angels Care Management Services Ltd is calculated as follows: ( (12 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angels Care Management Services Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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News

Previous Events

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Meet the Team (4)

Suzanne

Suzanne Cassere

Job Title: Service Manager

Joined: 2011

Suzanne has worked through the ranks to become the Service Manager. Has a good understanding of the role she requires to fill and has good relations with all our clients.
... Read more
jenny

jenny Davis

Job Title: Trainer and Scheduler Coordinator for all Staff

Joined: 2015

Jenny has good experience of the clients' needs and wants, schedules staff to make sure that all our clients are getting the care staff best care from the staff. Helps clients if they require any changes to the program. Can also deal with any issues that may arise for the clients.
... Read more
Linda

Linda Tizzard

Job Title: Area Manger

Joined: 2004

Linda has worked and run Angels since 2004, building the company to what it is today. Taking care of all staff and clients, training new staff who have moved through the ranks. Given time to our clients for all their requirements. Has a lot of experience in all fields of care.
... Read more
Rebecca

Rebecca Erwin

Job Title: Office Administrator

Joined: 2017

Becs, as we know her, has been with Angels for only a short time. Becs runs the office admin, dealing with clients. Does a good job in the Audits for the office, making sure that we are CQC ready.
... Read more

Frequently Asked Questions about Angels Care Management Services Ltd

What Type of Services does Angels Care Management Services Ltd offer?

Angels Care Management Services Ltd offers Home Care.

How many Carers does Angels Care Management Services Ltd employ?

Angels Care Management Services Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angels Care Management Services Ltd to verify any information. View our terms and conditions. Angels Care Management Services Ltd has an Enhanced Service - more info.