Availl (Cambridge)

No. 9, Journey Campus, Castle Park, Cambridge CB3 0AX
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8.3 7 Reviews
  • Availl (Cambridge), Cambridge
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Lindsay Luckins (Manager)
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Availl (Cambridge) Reviews (7)

8.3

Availl (Cambridge) has a Review Score of 8.3 (8.318) out of 10, based on 2 reviews in the last 2 years. Over all time Availl (Cambridge) has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
2
2
2
5

Review from Francesca S (Mother of Client) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and supportive.
Communication is very good and I am kept up to date on all aspects of care and support.
My son is able to live as independently as possible with the fantastic support he receives.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane S (Daughter of Client) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Availl (Cambridge) are an excellent provider of care. My mother needs live-in-care which Availl has provided for her. The carers she has are very professional, very caring and compassionate. The management team have worked very hard to supply carers to meet my mother's needs. They are also very willing
to assist us with any queries or concerns and are always at the end of the phone which is very reassuring. The service they all provide has helped greatly with relieving some of the pressures for myself and my family with the day to day care for my mother. I can highly recommend Availl Cambridge for anyone looking for short or long term care for their loved ones.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol N (Client) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have managed without their help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J F (Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been pleased with my experience of Avail (Cambridge) who I have used for just over a year. I have found the management easy to deal with and conscientious about visiting to make sure standards are maintained. The carers get my husband, who has Parkinson's disease, washed and dressed. They treat
him with respect and care. There are sometimes occasional problems with delayed carers because of Cambridge traffic and half-terms are difficult, but I am happy with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L T (Daughter of Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed very urgent 24-hour care for my mother who has Alzheimers. On contacting the Cambridge office, I was totally impressed by the professional and emotional support I received. They were a lifeline to me when I did not know where to turn. They provided the carers to cover all the time and days
required. I would thoroughly recommend their services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne W (Daughter of Client) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives outstanding care and service from Availl. The manager is extremely professional, well organised, compassionate and caring as are the others in the management team. They are always willing to discuss any aspect of care and are accessible at all times. I don't know how we would cope
without them. They go out of their way to help my mother and to help myself and my brother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H S (Relative of Client) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Availl are an excellent provider of care. We have used the agency for day time relief care and they are reliable, providing carefully selected carers and they really try to use the same carer as much as possible, which is a great comfort. Any communication is kind, caring and professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.3 (8.318)

Overview of Review Score

The Review Score of 8.3 (8.318) out of 10 for Availl (Cambridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Availl (Cambridge) is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) ) ÷ 11 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Availl (Cambridge) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Availl (Cambridge)

What Type of Services does Availl (Cambridge) offer?

Availl (Cambridge) offers Home Care.

How many Carers does Availl (Cambridge) employ?

Availl (Cambridge) employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Availl (Cambridge) to verify any information. View our terms and conditions. Availl (Cambridge) has an Basic Service - more info.