Availl (Cambridge)

No. 9, Journey Campus, Castle Park, Cambridge CB3 0AX
Review Us
8.7 8 Reviews
  • Availl (Cambridge), Cambridge
Availl (Cambridge) loves that it has the knowledge and skills to meet the needs of so many. Staff provide personalised and high-quality care from young adults to older people.

They understand that making decisions about care and support can be very difficult and confusing. So to make your decision that little bit easier, they have listed their main services below.

Staff provide care to suit all needs, from just a few hours of support per week to help in all aspects of everyday living, including washing, dressing, cooking and companionship. Their overall aim is for each and every client to live happily in their own home whilst maintaining their independence as much as possible.

Their wide range of care at home services include daytime sit-in, awake night and sleep-in, assistance with medications, assistance with attending appointments, convalescent and respite care, dementia and Alzheimer's care.

Live-In care is a welcomed, alternative choice to a residential care home or nursing home. You can continue to live independently in your home with the support of a friendly and experienced carer. Their Live-In carer can assist with household chores, meal preparation, personal care, companionship and social activities, allowing you to remain independent, whilst feeling fully supported.

They work tirelessly to make sure that their staff provided, match the clients’ individual needs. So, if you are a care home in need of staff to cover sickness, annual leave or have a more permanent need, then allow a reputable care agency assist you in finding the right solution.

All in all, Availl (Cambridge) love working with each and every one of their clients, so if you feel that they may be able to help, contact their team today to discuss your needs.

Care Provided by Availl (Cambridge)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: from £11.89
  • Hourly Visiting Care Fees: from £23.79

These prices are only a guideline, please contact Availl (Cambridge) to find out the exact price for your requirements.

Contact Availl (Cambridge) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Availl (Cambridge) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lindsay Luckins (Manager)
8.7

Availl (Cambridge) has a Review Score of 8.7 (8.706) out of 10, based on 3 reviews in the last 2 years.
Over all time Availl (Cambridge) has 8 reviews.

Overall Experience
  • 6
  • 2
  • 0
  • 0
  • 0
Date Published
  • 8
  • 1
  • 3
  • 3
  • 5
Reviewer Connection to Availl (Cambridge)
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 8, showing 1-8
Review from Elizabeth B (Wife of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been dependent on Availl carers for over four years to give me a break from looking after my husband who has Alzheimers. I have always found the management exceptionally responsive and understanding, even sometimes out of working hours and at weekends. Inevitably, there have been some variations,
but on the whole the carers have been well chosen and consistently helpful.
Reply from Natasha Crofts, Senior Manager at Availl (Cambridge)Thank you very much for your thoughtful review and for trusting us to support you and your husband over the past four years.
We truly understand how important it is for family carers to have reliable respite, and we're so pleased to hear that you've found our team responsive, understanding and supportive - even outside of usual working hours. Providing consistent, well-matched carers is something we work hard to achieve, so it's lovely to know this has made a positive difference.
Thank you again for your continued trust and kind words - it means a great deal to the whole team.
Warm regards,
Natasha Crofts
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Review from Francesca S (Mother of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional and supportive.
Communication is very good and I am kept up to date on all aspects of care and support.
My son is able to live as independently as possible with the fantastic support he receives.
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Review from Diane S (Daughter of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Availl (Cambridge) are an excellent provider of care. My mother needs live-in-care which Availl has provided for her. The carers she has are very professional, very caring and compassionate. The management team have worked very hard to supply carers to meet my mother's needs. They are also very willing
to assist us with any queries or concerns and are always at the end of the phone which is very reassuring. The service they all provide has helped greatly with relieving some of the pressures for myself and my family with the day to day care for my mother. I can highly recommend Availl Cambridge for anyone looking for short or long term care for their loved ones.
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Review from Carol N (Client) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have managed without their help.
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Review from J F (Client) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been pleased with my experience of Avail (Cambridge) who I have used for just over a year. I have found the management easy to deal with and conscientious about visiting to make sure standards are maintained. The carers get my husband, who has Parkinson's disease, washed and dressed. They treat
him with respect and care. There are sometimes occasional problems with delayed carers because of Cambridge traffic and half-terms are difficult, but I am happy with the service.
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Review from L T (Daughter of Client) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed very urgent 24-hour care for my mother who has Alzheimers. On contacting the Cambridge office, I was totally impressed by the professional and emotional support I received. They were a lifeline to me when I did not know where to turn. They provided the carers to cover all the time and days
required. I would thoroughly recommend their services.
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Review from Anne W (Daughter of Client) published on 29 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother receives outstanding care and service from Availl. The manager is extremely professional, well organised, compassionate and caring as are the others in the management team. They are always willing to discuss any aspect of care and are accessible at all times. I don't know how we would cope
without them. They go out of their way to help my mother and to help myself and my brother.
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Review from H S (Relative of Client) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Availl are an excellent provider of care. We have used the agency for day time relief care and they are reliable, providing carefully selected carers and they really try to use the same carer as much as possible, which is a great comfort. Any communication is kind, caring and professional.
  • Staff
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  • Management
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Current Review Score: 8.7 (8.706)

Overview of Review Score

The Review Score of 8.7 (8.706) out of 10 for Availl (Cambridge) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Availl (Cambridge) is calculated as follows: ( (12 Excellents x 5) + (5 Goods x 4) ) ÷ 17 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Availl (Cambridge) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (4)

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Natasha Crofts

Job Title: Operations Manager Joined: 2020

Natasha has been part of the Availl team for 6 years, building her career from Care Assistant through to Operations Manager. Her journey reflects her dedication, passion, and deep understanding of the care sector at every level.


Holding a Level 5 qualification in Leadership and Management, Natasha combines hands-on experience with strong strategic leadership. She is committed to maintaining high standards, supporting her teams to grow, and ensuring the delivery of outstanding, person-centred care.


Natasha’s progression within Availl is a testament to her hard work and commitment to making a positive difference for both clients and staff alike.

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Lindsay Luckins

Job Title: Registered Manager Joined: 2007

Lindsay has been part of the Availl team since 2007 and brings a wealth of knowledge and experience to her role as Registered Manager. Her long-standing commitment to the organisation reflects her passion for delivering high-quality care and supporting both clients and staff.


With years of hands-on experience in the care sector, Lindsay leads with dedication, integrity, and a strong focus on person-centred care. She is committed to ensuring the highest standards are maintained, creating a supportive environment where individuals feel valued, respected, and safe.


Lindsay’s leadership plays a key role in driving excellence across the service and maintaining the trusted reputation Availl is known for.

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Ana

Job Title: Care Coordinator

Ana is an experienced Care Coordinator with over 5 years’ experience in the domiciliary care sector. She brings strong organisational skills, compassion, and a deep understanding of person-centred care to her role.


Ana works closely with clients, families, and care staff to ensure care packages are tailored, responsive, and delivered to the highest standard. She is passionate about supporting individuals to remain independent in their own homes while ensuring carers feel supported and valued.


Her dedication and attention to detail help ensure smooth, effective care delivery every day.

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Marsie

Job Title: Care Coordinator

Marsie is an experienced Care Coordinator with a strong background in both domiciliary care and complex care. Her hands-on experience enables her to understand the individual needs of clients and ensure care packages are carefully planned and delivered to the highest standard.


She is passionate about promoting person-centred care and works closely with clients, families, and care teams to ensure support is tailored, responsive, and compassionate. Marsie takes pride in building positive relationships and ensuring both clients and carers feel supported at all times.


Her knowledge, dedication, and commitment help ensure seamless, high-quality care across the service.

Frequently Asked Questions about Availl (Cambridge)

How many Carers does Availl (Cambridge) employ?

Availl (Cambridge) employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Availl (Cambridge) to verify any information. View our terms and conditions. Availl (Cambridge) has an Enhanced Service - more info.