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Home Care Providers Owned by Availl

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7.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Availl
Availl is an experienced provider of care to people in their own homes and staffing solutions to care homes. The agency is based in Cambridge with branches nationwide which all operate to uncompromising standards.

Availl was founded in 2007 and continually strives to be the friendliest provider of care services. From managers to care workers, the dedication to care shines through in everything that they do and they take pride in their ability to make a real difference to people's lives.

With a wealth of knowledge and experience, Availl's branches provide services including live-in care and support with everyday living to people of all ages and disabilities.

Additionally, Availl provides temporary staffing for care homes and can do so at a moment's notice while ensuring the staff provided matches the client's individual needs.

Availl Locations (4)

4 Home Care Providers owned by Availl
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Availl (Norwich)
The Union Building, 51-59 Rose Lane, Norwich NR1 1BY 
8.3 13 reviews
Availl (Norwich), Norwich, Norfolk
"Very pleased how Availl has helped my husband Keith. With very caring staff, nothing was and is too much trouble. I cannot fault them and…"   Read all 13 reviews
  • Visiting Care from £27.16 / hour

Availl (Norwich) loves that it has the knowledge and skills to meet the needs of so many. Staff provide personalised and high quality care from young adults to older people. They understand that ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Availl (Huntingdon)
Castle Hill House, 20 High Street, Huntingdon PE29 3TE 
8.8 5 reviews
Availl (Huntingdon), Huntingdon, Cambridgeshire
"Following a fall last spring my family insisted that I should at least try some home help, so reluctantly I agreed .and signed up for 5 1…"   Read all 5 reviews
  • Visiting Care from £23.79 / hour

Availl (Huntingdon) loves that it has the knowledge and skills to meet the needs of so many. Staff provide personalised and high quality care from young adults to older people. They understand ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Availl (Cambridge)
No. 9, Journey Campus, Castle Park, Cambridge CB3 0AX 
8.7 8 reviews
Availl (Cambridge), Cambridge, Cambridgeshire
"I have been dependent on Availl carers for over four years to give me a break from looking after my husband who has Alzheimers. I have…"   Read all 8 reviews
  • Visiting Care from £23.79 / hour

Availl (Cambridge) loves that it has the knowledge and skills to meet the needs of so many. Staff provide personalised and high-quality care from young adults to older people. They understand that ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Availl (Bury St Edmunds)
85A Guildhall Street, Bury St Edmunds IP33 1PR 
2.0 8 reviews
Availl (Bury St Edmunds), Bury St Edmunds, Suffolk
"All carers have been very good and conscientious, to the extent that Tuesdays and Fridays I am able to go to the supermarket whilst they…"   Read all 8 reviews
  • Visiting Care from £23.79 / hour

Availl (Bury St Edmunds) loves that it has the knowledge and skills to meet the needs of so many. Staff provide personalised and high quality care from young adults to older people. They ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Availl Reviews (34)

7.0

Availl has a Group Review Score of 7.0 (6.966) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Availl must have a Review Score.

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Review of

Availl (Huntingdon)

from Bev F (Daughter of Client) published on 11 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
CARE has been fine the carers have been lovely just prefer the regulars new ones can get a bit much mums gets a bit , we are all very kind even if messaged with concerns the staff havealways dealt kindly and nicely
Reply from Natasha Crofts, Operations Manager at Availl (Huntingdon)Thank you for your lovely feedback. We're really pleased to hear that you've had a positive experience and that the carers supporting your mum have been kind and caring. It means a lot to us to know our team is making a difference.

We completely understand that having familiar, regular carers can make visits feel more comfortable and reassuring, especially for your mum. While we sometimes need to introduce new team members to ensure cover, we always aim to keep things as consistent as possible.

We're also glad to hear that any concerns you've raised have been handled kindly and promptly by the team. Your feedback is truly appreciated and helps us continue providing the best possible support.

Thank you again for taking the time to share your experience.
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Review of

Availl (Huntingdon)

from Glenda M (Client) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall last spring my family insisted that I should at least try some home help, so reluctantly I agreed .and signed up for 5 1 hour sessions a week. What a difference it has made I thought I was managing quite well on my own, but my carer helps with so many little things and is a lot quicker
than me. I refer to her as my PA! She often anticipates things I need before I realise it but doesn't take over. We cook together, shop together, tidy long neglected drawers and laugh together. She is a little ray of sunshine and her arrival in the morning is always a good start to the day.
Reply from Natasha Crofts, Operations Manager at Availl (Huntingdon)Thank you so much, Glenda, for your kind and thoughtful words. It truly means a great deal to us that you've had such a positive experience.
We're delighted to hear how well you and PA have connected. Building supportive, respectful relationships is at the heart of what we do, and it's wonderful to know that the support you're receiving not only helps with day-to-day tasks but also brings enjoyment and companionship to your week.
Thank you again for placing your trust in us - we're so pleased to be supporting you!
Warmest wishes,
The Availl (Huntingdon) Team
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Review of

Availl (Norwich)

from Rachel E (Client) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased how Availl has helped my husband Keith. With very caring staff, nothing was and is too much trouble. I cannot fault them and would recommend them to all.
Reply from Tyler Jones, Manager at Availl (Norwich)Thank you so much Rachel. We are proud to be providing Care for Keith. :)
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Review of

Availl (Cambridge)

from Elizabeth B (Wife of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been dependent on Availl carers for over four years to give me a break from looking after my husband who has Alzheimers. I have always found the management exceptionally responsive and understanding, even sometimes out of working hours and at weekends. Inevitably, there have been some variations,
but on the whole the carers have been well chosen and consistently helpful.
Reply from Natasha Crofts, Senior Manager at Availl (Cambridge)Thank you very much for your thoughtful review and for trusting us to support you and your husband over the past four years.
We truly understand how important it is for family carers to have reliable respite, and we're so pleased to hear that you've found our team responsive, understanding and supportive - even outside of usual working hours. Providing consistent, well-matched carers is something we work hard to achieve, so it's lovely to know this has made a positive difference.
Thank you again for your continued trust and kind words - it means a great deal to the whole team.
Warm regards,
Natasha Crofts
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Review of

Availl (Cambridge)

from Francesca S (Mother of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional and supportive.
Communication is very good and I am kept up to date on all aspects of care and support.
My son is able to live as independently as possible with the fantastic support he receives.
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Review of

Availl (Cambridge)

from Diane S (Daughter of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Availl (Cambridge) are an excellent provider of care. My mother needs live-in-care which Availl has provided for her. The carers she has are very professional, very caring and compassionate. The management team have worked very hard to supply carers to meet my mother's needs. They are also very willing
to assist us with any queries or concerns and are always at the end of the phone which is very reassuring. The service they all provide has helped greatly with relieving some of the pressures for myself and my family with the day to day care for my mother. I can highly recommend Availl Cambridge for anyone looking for short or long term care for their loved ones.
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Review of

Availl (Huntingdon)

from G F (Client) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very Good interaction with Care Coordinators & Carers, however there are a few instances that could be tightened up. These being : Standardize the cancellation Policy to all Clients to 48 Hrs, and ensure that the Care Coordinators are aware of this. Personal circumstances change daily for clients &
I know how hard it is for the Care Coordinators having been in a similar Construction business.juggling & placing 60 Surveyors with clients. With only 2 Main Coordinators in the office there should be more communication with Clients, and I still maintain that instead of loosing Good Carers, a Mileage Allowance should be payable even if it is from the office in Huntingdon to the first call off the day. Carers should be provided with 2 sets of overalls and not Nylon which are extremely Hot & uncomfortable in the Hot Weather. Also for the higher Grade Carers perhaps some consideration should be given to offering them a Contract instead off Loosing them.
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Review of

Availl (Bury St Edmunds)

from Jack H (Client) published on 5 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
This company has gone downhill. When the previous managers were there they were always good to me and helped me when I needed something. I called to ask if they could help me and they answered the phones to me when I needed help. But now the previous managers have left. The senior manager is not helpful.
I tried to phone today. I need her to do a thing for me, to cancel my shift for Saturday. But she totally ignores me. She knows I am ringing but she always ignores the phone, that way she does not have to deal with anything. This is unacceptable behaviour from Availl. I wish you do not go to this company for help. I only like coming to this company due to the support worker, he is always good to me and also my other support worker is always good to me as well. Do not go to this company for help, they do not help you at all. You always have to go to your support worker for help and to complain about this company to them about this company and they will do something about it, but they don't. The owner needs to do something about this.
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Review of

Availl (Norwich)

from Carole T (Sister of Client) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with Availl's service. Friendly and helpful. Also very professional.
Reply from Tyler Jones, Manager at Availl (Norwich)Thank you so much Carole! It has been a pleasure to work with you.
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Review of

Availl (Bury St Edmunds)

from Alison W (Client) published on 25 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
The company is useless with poor cleaners and carers. On Friday 14th July 2023 a carer was looking after me. He was employed to clean up the poo left by myself as I have Huntingdons which means I am incontinent. On that day he asked to use the bathroom as he had a long journey to Diss and said he would
leave a mess on the floor like he had to clean up but would clean it with antiseptic wipes only. He did not clean it up but left it for me to clean which was tricky as I am disabled but disgusted and distressed I had to clean it up myself. I spoke to the council first and expected help but this didn't happen as his manager denied it happened. I was appalled at this and now I find myself distrustful of the manager, the carer and the other cleaners and carers in case they do it again.
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Review of

Availl (Norwich)

from Irene A (Wife of Client) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Availl enough for the care and attention my husband received from them. They were kind, caring and thoughtful and thoroughly professional. Thank you Availl from the bottom of my heart. Many thanks.
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Review of

Availl (Norwich)

from John P (Son of Client) published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the visiting care providers have maintained the highest standards in all areas, and are compassionate, reliable, friendly, and professional.
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Review of

Availl (Norwich)

from Julie A (Daughter of Client) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family can never thank you enough for all the compassion, care, and dignity shown towards my wonderful father. After 2 years of battling a life-limiting condition, we needed the nighttime covered as well. Availl stepped in with night sitters from 8 pm-7 am. They were absolutely exceptional. Creating
such a calming and relaxed atmosphere, constantly by his bedside, holding his hand and tending to his every need. I'm emotional now just thinking about how my father cried, as he tightly held one carer's hand, and slowly opened up about his awful memories of childhood. Something he'd never felt able to tell anyone else before. Her kindness and love toward my father was incredible. I thank you from the bottom of my heart for being there when he needed it the most. On 2nd October he passed away. The carer that night was extremely professional and showed my father the dignity and compassion he so deserved. On behalf of my father and our family, we couldn't have done it without you.
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Review of

Availl (Norwich)

from Claire F (Next of Kin) published on 8 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to all at Availl Norwich. The office staff have been very helpful and understanding and always accommodating during what has been a very hard time for me and my family. The carers were all lovely, all wore full PPE, and had a real caring nature. Availl went out of their way to make
sure that all preferences were met and I really wish to recommend Availl to anyone looking for exceptional service. Thank you everyone at Availl, you will not be forgotten.
Reply from Tyler Jones, Manager at Availl (Norwich)Hello Claire, thank you so much for your kind words. Availl always strives to meet the needs of our clients and beyond. Our aim is to provide the best service possible to everyone we visit. We do hope all is ok with you and your family. All the best, The Availl Team.
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Review of

Availl (Norwich)

from Val F (Wife of Client) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All sitters have been helpful and responsible. Any time I've needed to ring the office I have been impressed by how friendly and efficient the office staff have been. The company seem very well organised and I have the impression they care about and look after their staff.
Reply from Katya Genkova, Manager at Availl (Norwich)Thank you for submitting your review and the kind words. We appreciate your valued feedback!
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Review of

Availl (Norwich)

from C S (Wife of Client) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was sent home from a 2-month stay, mostly in isolation during the start of lockdown. He was not expected to live due to aspiration pneumonia and advanced Parkinson's disease. He arrived home unable to communicate, bedridden from being moderately active and having pureed food and thickened
drinks. Thanks to all his carers who work in shifts 24 hours, along with myself as a carer too, he has made remarkable progress. The greatest reward is to see his face light up, smile and laugh and acknowledge them with a 'welcome back' and asking if they will be coming back. He has said, 'You are brilliant, my staff are wonderful' as well as, 'Oh no, not hair washing again'.
Reply from Katya Genkova, Manager at Availl (Norwich)Thank you for your kind words, we really do appreciate your review and valued feedback!
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Review of

Availl (Norwich)

from Davina M (Daughter of Client) published on 11 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the carers with Availl for helping my father whilst I was unable to visit because I had to isolate due to covid. The carers helped with food shopping and cleaning as well as preparing the meal. They spent time talking to him as he didn't see anyone. I am grateful the carers were
there as I couldn't be.
Reply from Katya Genkova, Manager at Availl (Norwich)Thank you for your kind words, we really do appreciate your review!
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Review of

Availl (Norwich)

from Y G (Mother of Client) published on 11 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Availl are a fantastic team. We can always see that they have been. It is always a before Availl and then the difference when they have been. It is clean and fresh. They work hard and arrive on time. Any problems, you phone and they are polite and sort problems out. They work within the client's needs
and they are very cheerful. Even in these strange times. I say, thank you Availl.
Reply from Katya Genkova, Manager at Availl (Norwich)Thank you for your kind words, we really do appreciate your review!
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Review of

Availl (Norwich)

from Rhoda H (Daughter of Client) published on 10 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We cannot thank the carers enough for the dedicated care and companionship they have given to our Mother over the past five months. They have been kind, understanding, helpful and skilful in their caring role. Their timekeeping is extremely good and their willingness to understand the needs, likes and
dislikes of the client is impressive. Our only unfortunate hic-up with Availl was early on in the relationship when a member of the office team was, in our mind unprofessional, rude and unable to show empathy for the issues being experienced. Thankfully a member of the family was able to negotiate a solution and since then the relationship has improved. Dealings with the office team have since that time been more than satisfactory.
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Review of

Availl (Norwich)

from R J (Wife of Client) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very good and genuinely care. Availl provide a good service and everything runs smoothly. I would have liked a bit more contact with Availl about who they were sending when regular carers are off due to Coronavirus concerns and if they had been working in care homes. Overall a very good
and necessary service.
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Awards / Recognitions (2)

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Frequently Asked Questions about Availl

Costs for home care providers owned by Availl

Average costs for home care provided by Availl by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Availl, based on 4 out of their 4 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £24.63
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Availl own?

Availl own 4 Agencies.

Which Availl Agencies have the highest review score?

Availl (Huntingdon), Availl (Cambridge) & Availl (Norwich) have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Availl to verify any information. View our terms and conditions. Availl has an Enhanced Service – more info.