Home Care Providers Owned by Availl

to assist us with any queries or concerns and are always at the end of the phone which is very reassuring. The service they all provide has helped greatly with relieving some of the pressures for myself and my family with the day to day care for my mother. I can highly recommend Availl Cambridge for anyone looking for short or long term care for their loved ones.

I know how hard it is for the Care Coordinators having been in a similar Construction business.juggling & placing 60 Surveyors with clients. With only 2 Main Coordinators in the office there should be more communication with Clients, and I still maintain that instead of loosing Good Carers, a Mileage Allowance should be payable even if it is from the office in Huntingdon to the first call off the day. Carers should be provided with 2 sets of overalls and not Nylon which are extremely Hot & uncomfortable in the Hot Weather. Also for the higher Grade Carers perhaps some consideration should be given to offering them a Contract instead off Loosing them.

I tried to phone today. I need her to do a thing for me, to cancel my shift for Saturday. But she totally ignores me. She knows I am ringing but she always ignores the phone, that way she does not have to deal with anything. This is unacceptable behaviour from Availl. I wish you do not go to this company for help. I only like coming to this company due to the support worker, he is always good to me and also my other support worker is always good to me as well. Do not go to this company for help, they do not help you at all. You always have to go to your support worker for help and to complain about this company to them about this company and they will do something about it, but they don't. The owner needs to do something about this.

leave a mess on the floor like he had to clean up but would clean it with antiseptic wipes only. He did not clean it up but left it for me to clean which was tricky as I am disabled but disgusted and distressed I had to clean it up myself. I spoke to the council first and expected help but this didn't happen as his manager denied it happened. I was appalled at this and now I find myself distrustful of the manager, the carer and the other cleaners and carers in case they do it again.

such a calming and relaxed atmosphere, constantly by his bedside, holding his hand and tending to his every need. I'm emotional now just thinking about how my father cried, as he tightly held one carer's hand, and slowly opened up about his awful memories of childhood. Something he'd never felt able to tell anyone else before. Her kindness and love toward my father was incredible. I thank you from the bottom of my heart for being there when he needed it the most. On 2nd October he passed away. The carer that night was extremely professional and showed my father the dignity and compassion he so deserved. On behalf of my father and our family, we couldn't have done it without you.

sure that all preferences were met and I really wish to recommend Availl to anyone looking for exceptional service. Thank you everyone at Availl, you will not be forgotten.

drinks. Thanks to all his carers who work in shifts 24 hours, along with myself as a carer too, he has made remarkable progress. The greatest reward is to see his face light up, smile and laugh and acknowledge them with a 'welcome back' and asking if they will be coming back. He has said, 'You are brilliant, my staff are wonderful' as well as, 'Oh no, not hair washing again'.

there as I couldn't be.

and they are very cheerful. Even in these strange times. I say, thank you Availl.

dislikes of the client is impressive. Our only unfortunate hic-up with Availl was early on in the relationship when a member of the office team was, in our mind unprofessional, rude and unable to show empathy for the issues being experienced. Thankfully a member of the family was able to negotiate a solution and since then the relationship has improved. Dealings with the office team have since that time been more than satisfactory.

and necessary service.

including some beyond the call of duty. I hope that she will remain with me as my carer for the rest of her career.