Availl (Bury St Edmunds)

This company has gone downhill. When the previous managers were there they were always good to me and helped me when I needed something. I called to ask if they could help me and they answered the phones to me when I needed help. But now the previous managers have left. The senior manager is not helpful. I tried to phone today. I need her to do a thing for me, to cancel my shift for Saturday. But she totally ignores me. She knows I am ringing but she always ignores the phone, that way she does not have to deal with anything. This is unacceptable behaviour from Availl. I wish you do not go to this company for help. I only like coming to this company due to the support worker, he is always good to me and also my other support worker is always good to me as well. Do not go to this company for help, they do not help you at all. You always have to go to your support worker for help and to complain about this company to them about this company and they will do something about it, but they don't. The owner needs to do something about this.

The company is useless with poor cleaners and carers. On Friday 14th July 2023 a carer was looking after me. He was employed to clean up the poo left by myself as I have Huntingdons which means I am incontinent. On that day he asked to use the bathroom as he had a long journey to Diss and said he would leave a mess on the floor like he had to clean up but would clean it with antiseptic wipes only. He did not clean it up but left it for me to clean which was tricky as I am disabled but disgusted and distressed I had to clean it up myself. I spoke to the council first and expected help but this didn't happen as his manager denied it happened. I was appalled at this and now I find myself distrustful of the manager, the carer and the other cleaners and carers in case they do it again.

Very happy with the service. All questions answered and concerns dealt with.

All carers have been very good and conscientious, to the extent that Tuesdays and Fridays I am able to go to the supermarket whilst they are here. They also supervise my husband's breakfast so I am free to catch up on emails.

Availl (Bury St Edmunds) are currently supplying awake night care for my 86-year-old father who has Parkinson’s and dementia. The team looking after him are superb. Caring and efficient and nothing to much trouble. It is certainly helping our whole family with a very difficult situation. The office team are also very approachable and efficient. Keep up the good work everyone.

Availl provides a professional service with staff who are experienced, caring, flexible and well presented. Importantly, they communicate effectively giving weekly confirmation of the dates and times of forthcoming care support and the support worker providing that care. I have no hesitation in recommending Availl as an efficient and responsive care provider.

Because I have only had two carers so far it’s a little difficult to have a benchmark but both have been excellent. Staff have been very supportive as mine has been a stressful situation.

The first carer who arrived was excellent. She was early, friendly and efficient as well as caring. Since then we have had three other carers with whom we are pleased. When we have requested not to have a particular carer the request has been understood. Although there have been a few occasions when due to ill health, it has not been possible to provide someone, there have been other occasions where there has been flexibility to meet our needs. The contact with managers has been very good. Availl staff wear a smart uniform and are well presented.