Availl (Bury St Edmunds)

85A Guildhall Street, Bury St Edmunds IP33 1PR
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2.0 8 Reviews
  • Availl (Bury St Edmunds), Bury St Edmunds
Availl (Bury St Edmunds) loves that it has the knowledge and skills to meet the needs of so many. Staff provide personalised and high quality care from young adults to older people.

They understand that making decisions about care and support can be very difficult and confusing. So to make your decision that little bit easier, they have listed their main services below.

CARE AT HOME

Staff provide care to suit all needs, from just a few hours of support per week to help in all aspects of everyday living, including washing, dressing, cooking and companionship. Their overall aim is for each and every client to live happily in their own home whilst maintaining their independence as much as possible.

Their wide range of care at home services include daytime sit-in, awake night and sleep-in, assistance with medications, assistance with attending appointments, convalescent and respite care, dementia and Alzheimer's care.

LIVE IN

Live-In care is a welcomed, alternative choice to a residential care home or nursing home. You can continue to live independently in your home with the support of a friendly and experienced carer. Their Live-In carer can assist with household chores, meal preparation, personal care, companionship and social activities, allowing you to remain independent, whilst feeling fully supported.

TEMPORARY STAFFING FOR CARE HOMES

They work tirelessly to make sure that their staff provided, match the clients’ individual needs. So, if you are a care home in need of staff to cover sickness, annual leave or have a more permanent need, then allow a reputable care agency assist you in finding the right solution.

All in all, Availl (Bury St Edmunds) love working with each and every one of their clients, so if you feel that they may be able to help, contact their team today to discuss your needs.
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Care Provided by Availl (Bury St Edmunds)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: from £11.89
  • Hourly Visiting Care Fees: from £23.79
Contact Availl (Bury St Edmunds) to confirm what's included and receive a personalised quote based on your needs.

Contact Availl (Bury St Edmunds) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Availl (Bury St Edmunds) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Natasha Crofts (Registard Manager)

Availl (Bury St Edmunds) Reviews (8)

2.0

Availl (Bury St Edmunds) has a Review Score of 2.0 (2.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Availl (Bury St Edmunds) has 8 reviews.

Overall Experience
  • 3
  • 3
  • 0
  • 0
  • 2
Date Published
  • 8
  • 0
  • 0
  • 1
  • 7
Reviewer Connection to Availl (Bury St Edmunds)
  • 4
  • 2
  • 1
  • 1
Total of 8, showing 1-8
Review from Jack H (Client) published on 5 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
This company has gone downhill. When the previous managers were there they were always good to me and helped me when I needed something. I called to ask if they could help me and they answered the phones to me when I needed help. But now the previous managers have left. The senior manager is not helpful.
I tried to phone today. I need her to do a thing for me, to cancel my shift for Saturday. But she totally ignores me. She knows I am ringing but she always ignores the phone, that way she does not have to deal with anything. This is unacceptable behaviour from Availl. I wish you do not go to this company for help. I only like coming to this company due to the support worker, he is always good to me and also my other support worker is always good to me as well. Do not go to this company for help, they do not help you at all. You always have to go to your support worker for help and to complain about this company to them about this company and they will do something about it, but they don't. The owner needs to do something about this.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison W (Client) published on 25 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
The company is useless with poor cleaners and carers. On Friday 14th July 2023 a carer was looking after me. He was employed to clean up the poo left by myself as I have Huntingdons which means I am incontinent. On that day he asked to use the bathroom as he had a long journey to Diss and said he would
leave a mess on the floor like he had to clean up but would clean it with antiseptic wipes only. He did not clean it up but left it for me to clean which was tricky as I am disabled but disgusted and distressed I had to clean it up myself. I spoke to the council first and expected help but this didn't happen as his manager denied it happened. I was appalled at this and now I find myself distrustful of the manager, the carer and the other cleaners and carers in case they do it again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D A (Client) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the service. All questions answered and concerns dealt with.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison D (Wife of Client) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers have been very good and conscientious, to the extent that Tuesdays and Fridays I am able to go to the supermarket whilst they are here. They also supervise my husband's breakfast so I am free to catch up on emails.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Guy T (Son of Client) published on 14 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Availl (Bury St Edmunds) are currently supplying awake night care for my 86-year-old father who has Parkinson’s and dementia. The team looking after him are superb. Caring and efficient and nothing to much trouble. It is certainly helping our whole family with a very difficult situation. The office
team are also very approachable and efficient. Keep up the good work everyone.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E F (Mother of Client) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Availl provides a professional service with staff who are experienced, caring, flexible and well presented. Importantly, they communicate effectively giving weekly confirmation of the dates and times of forthcoming care support and the support worker providing that care. I have no hesitation in recommending
Availl as an efficient and responsive care provider.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kim (Client) published on 9 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far pleased with the standard and care given by staff and carers.
Because I have only had two carers so far it’s a little difficult to have a benchmark but both have been excellent. Staff have been very supportive as mine has been a stressful situation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angela Mary F (Wife of Client) published on 7 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The first carer who arrived was excellent. She was early, friendly and efficient as well as caring. Since then we have had three other carers with whom we are pleased. When we have requested not to have a particular carer the request has been understood. Although there have been a few occasions when
due to ill health, it has not been possible to provide someone, there have been other occasions where there has been flexibility to meet our needs. The contact with managers has been very good. Availl staff wear a smart uniform and are well presented.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 2.0 (2.000)

Overview of Review Score

The Review Score of 2.0 (2.000) out of 10 for Availl (Bury St Edmunds) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.000 for Availl (Bury St Edmunds) is calculated as follows: ( (1 Excellents x 5) + (1 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 6 Ratings = 2
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Availl (Bury St Edmunds) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (3)

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Natasha Crofts

Job Title: Operations Manager Joined: 2020

Natasha has been part of the Availl team for 6 years, building her career from Care Assistant through to Operations Manager. Her journey reflects her dedication, passion, and deep understanding of the care sector at every level.


Holding a Level 5 qualification in Leadership and Management, Natasha combines hands-on experience with strong strategic leadership. She is committed to maintaining high standards, supporting her teams to grow, and ensuring the delivery of outstanding, person-centred care.


Natasha’s progression within Availl is a testament to her hard work and commitment to making a positive difference for both clients and staff alike.

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Lisa Marriott

Job Title: Deputy Manager Joined: 2025

With over 6 years’ experience in domiciliary care and leadership, Lisa is passionate about making a real difference in people’s lives. As Deputy Manager in Bury St Edmunds, she is committed to delivering high-quality, person-centred care that truly puts individuals first.


Lisa believes that care should always be tailored to the unique needs, preferences, and goals of each person we support. She works closely with both clients and carers to ensure care plans are meaningful, respectful, and empowering.


Her dedication, leadership, and hands-on approach help to create a supportive environment where both clients and staff can thrive.

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Michelle

Job Title: Care Coordinator

Michelle is a dedicated Care Coordinator with valuable experience in the domiciliary care sector. She plays a key role in ensuring care is organised, responsive, and tailored to each individual’s needs.


Working closely with clients, families, and care teams, Michelle is committed to delivering high-quality, person-centred care. She takes pride in building strong relationships and ensuring both clients and staff feel supported and valued.


Her positive approach, attention to detail, and passion for care help maintain the high standards we strive for every day.

Frequently Asked Questions about Availl (Bury St Edmunds)

How many Carers does Availl (Bury St Edmunds) employ?

Availl (Bury St Edmunds) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Availl (Bury St Edmunds) to verify any information. View our terms and conditions. Availl (Bury St Edmunds) has an Enhanced Service - more info.