Home Care Providers Owned by Availl in Cambridgeshire

I am very impressed d by the standard of care, professionalism, qualifications and attention given to my mum by the hardworking young ladies who have attended her.

They have bene very patient.

Amazing home care service, reliable, extremely well organised and run. Couldn't ask for better. Superb staff/team, extremely prompt, friendly and helpful. A company that actually care. Wouldn't hesitate to recommend to anyone.

CARE has been fine the carers have been lovely just prefer the regulars new ones can get a bit much mums gets a bit , we are all very kind even if messaged with concerns the staff havealways dealt kindly and nicely

Following a fall last spring my family insisted that I should at least try some home help, so reluctantly I agreed .and signed up for 5 1 hour sessions a week. What a difference it has made I thought I was managing quite well on my own, but my carer helps with so many little things and is a lot quicker than me. I refer to her as my PA! She often anticipates things I need before I realise it but doesn't take over. We cook together, shop together, tidy long neglected drawers and laugh together. She is a little ray of sunshine and her arrival in the morning is always a good start to the day.

I have been dependent on Availl carers for over four years to give me a break from looking after my husband who has Alzheimers. I have always found the management exceptionally responsive and understanding, even sometimes out of working hours and at weekends. Inevitably, there have been some variations, but on the whole the carers have been well chosen and consistently helpful.

Availl (Cambridge) are an excellent provider of care. My mother needs live-in-care which Availl has provided for her. The carers she has are very professional, very caring and compassionate. The management team have worked very hard to supply carers to meet my mother's needs. They are also very willing to assist us with any queries or concerns and are always at the end of the phone which is very reassuring. The service they all provide has helped greatly with relieving some of the pressures for myself and my family with the day to day care for my mother. I can highly recommend Availl Cambridge for anyone looking for short or long term care for their loved ones.

My son is able to live as independently as possible with the fantastic support he receives.

Very Good interaction with Care Coordinators & Carers, however there are a few instances that could be tightened up. These being : Standardize the cancellation Policy to all Clients to 48 Hrs, and ensure that the Care Coordinators are aware of this. Personal circumstances change daily for clients & I know how hard it is for the Care Coordinators having been in a similar Construction business.juggling & placing 60 Surveyors with clients. With only 2 Main Coordinators in the office there should be more communication with Clients, and I still maintain that instead of loosing Good Carers, a Mileage Allowance should be payable even if it is from the office in Huntingdon to the first call off the day. Carers should be provided with 2 sets of overalls and not Nylon which are extremely Hot & uncomfortable in the Hot Weather. Also for the higher Grade Carers perhaps some consideration should be given to offering them a Contract instead off Loosing them.

My carer came to me in October 2019 and has remained, apart from a five-week holiday to visit her family abroad. From the beginning, she has proved not only an efficient care worker but also a pleasure to have about the house. She readily turns her hand to many tasks requiring knowledge and application, including some beyond the call of duty. I hope that she will remain with me as my carer for the rest of her career.

I could not have managed without their help.

I have been pleased with my experience of Avail (Cambridge) who I have used for just over a year. I have found the management easy to deal with and conscientious about visiting to make sure standards are maintained. The carers get my husband, who has Parkinson's disease, washed and dressed. They treat him with respect and care. There are sometimes occasional problems with delayed carers because of Cambridge traffic and half-terms are difficult, but I am happy with the service.

I needed very urgent 24-hour care for my mother who has Alzheimers. On contacting the Cambridge office, I was totally impressed by the professional and emotional support I received. They were a lifeline to me when I did not know where to turn. They provided the carers to cover all the time and days required. I would thoroughly recommend their services.

Regular set calls provided for my wife. Quality of care is very high. Friendly individuals willing, accommodating.

My mother receives outstanding care and service from Availl. The manager is extremely professional, well organised, compassionate and caring as are the others in the management team. They are always willing to discuss any aspect of care and are accessible at all times. I don't know how we would cope without them. They go out of their way to help my mother and to help myself and my brother.

Availl are an excellent provider of care. We have used the agency for day time relief care and they are reliable, providing carefully selected carers and they really try to use the same carer as much as possible, which is a great comfort. Any communication is kind, caring and professional.