Axe Valley Home Care

The carers treat my father very well and with dignity. He has dementia, so the regularity of visits and consistent carers is important. Reliable service and problems are fed back to myself or my sister, which is good.

I am delighted by the care given by Axe Valley Home Care. They have been brilliant from day one. A member of staff has delivered through her carers everything that we asked and done it without any problems. We even had to get care back quicker and this was done without fuss. Thank you on behalf of my mum, has really enjoyed the time with Axe Valley Home Care.

I visited my nan today and met your lovely carer. She was so kind and clearly has a lovely relationship with my nan. She also speaks highly of all the carers that look after her, thank you very much.

Axe Valley Home Care were contracted to offer help and support to my elderly father towards the end of his life nov/dec 2023. This was a change of care agency for us and it made a huge difference. The team included experienced staff who were competent in giving medication, drinks, preparing food and providing personal care. They left things tidy, changed sheets and dad’s clothes and made sure drinks and food was offered. That he was left comfortable. They were very kind with my father, chatting with him and he enjoyed their company and was always interested in their backgrounds - when there was confusion about changing doses of medicines or timings for visits, the office team were always helpful at the end of the phone line. Very grateful to have had their help at this difficult time.

Overall care is good. I feel a bit let down by the visiting times. Originally it was abut 7:45 - 8am, this has slipped to 8:30am. Also having been charged for 2 visits because I didn't let you know 48 hours in advance, however, on at least 2 occasions no one has turned up and I have had to phone. The last time it was 9:30, so I don't think I should have been charged.

They will even, if possible, stick to the same carers which is a great advantage to someone with dementia, as they find change unsettling.

All the carers do their best to help. One carer, in particular, does a great deal, washing dishes if I've not already done it, cleaning kitchen and bathroom floors and bleaching the toilet, hoovering the carpets, making breakfast if not already done, cleaning the shower, scrubbing dampness marks on bathroom tiles, shopping. I can't carry shopping or get on a bus with walking aid to get around the house and outside and need to use taxis into town or doctors. The other carers help me put on pressure stockings, wash dishes if needed, hoover sometimes, hang up washing, and make breakfast, not cooked. Another carer, in particular, does a lot to help too.

The care given was with dignity and care for the client. Your views on treatment for the client were taken into account. Friendly and your feelings and how you were coping were taken into account.

The carers are always so kind and thoughtful, going over and above what I expected. They are always cheerful and relate anything they need or are concerned with. Notification is always given if the carers are unable to attend for any reason. The difference they have made to the person receiving the care is remarkable. Thank you.

The team is very good, always do everything to make the client relaxed and comfortable during the day even when stretched for time between patients. This means he is in bed for between 12/14 hours.

Apart from current staffing problems we have found the carers and the system working well.

They work so well even though they are limited on time and understaffed. Well done to them all.

All staff are very kind and polite and do what I ask of them.

I find all the carers very pleasant and respect your dignity, always ask if you want anything else done before they leave. I could not find enough praise to describe 3 members of staff, in particular, they are really good carers, and you can have a laugh with them, sometimes better than medicine.

I don't think I could have remained in my own home without the help of all four staff of carers. They are always so cheerful when they arrive, never mind the weather, and willing to do whatever is needed, whether it is washing up, tea making, or most importantly our personal toilet needs. I only hope they will be with me until I no longer need their help. Thank you all.