Axe Valley Home Care

9 Fore Street, Seaton EX12 2LE
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9.8 34 Reviews
  • Axe Valley Home Care, Seaton
Axe Valley Home Care is a family-owned local care provider of home care services in East Devon and West Dorset.

Established in 2003, the company offers a personal and professional care and support service, personally tailored to each individual to help them to remain independent and stay in their own home for as long as possible. They provide the very best possible care and are committed to building a relationship that can be trusted.

Reputation depends on customers being satisfied with the care they receive; Axe Valley Home Care aims to deliver a home care service that they would be happy for their own family and loved one to receive.
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Care Provided by Axe Valley Home Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Please contact our office team to find out the current fees for the care service.
Typical visit durations range from 30, 45 or 60 minutes or longer depending on your care needs.

Good to Know

Owner

  • Axe Valley Home Care Ltd

Person in charge

  • Tamsin Pengelly (Registered Manager)

Axe Valley Home Care Reviews (34)

9.8

Axe Valley Home Care has a Review Score of 9.8 (9.786) out of 10, based on 25 reviews in the last 2 years.
Over all time Axe Valley Home Care has 34 reviews.

Overall Experience
  • 22
  • 12
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Date Published
  • 34
  • 1
  • 5
  • 25
  • 9
Reviewer Connection to Axe Valley Home Care
  • 10
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Total of 34, showing 21-34
Review from A M (Son of Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted by the care given by Axe Valley Home Care. They have been brilliant from day one. A member of staff has delivered through her carers everything that we asked and done it without any problems. We even had to get care back quicker and this was done without fuss. Thank you on behalf of my
mum, has really enjoyed the time with Axe Valley Home Care.
Reply from Helen Carpentier, Director at Axe Valley Home Care

Thank you for your lovely feedback. We are very happy to know you have been pleased with the care and support provided for your mum.

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Review from J F (Granddaughter of Client) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my nan today and met your lovely carer. She was so kind and clearly has a lovely relationship with my nan. She also speaks highly of all the carers that look after her, thank you very much.
Reply from Helen Carpentier, Director at Axe Valley Home Care

It is great to hear you met one of our care workers and that your nan is pleased with her care team. Treating our lovely customers with kindness and compassion is so very important to us and we are pleased to know this has been observed during your visit.

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Review from Fiona B (Daughter of Client) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Axe Valley Home Care were contracted to offer help and support to my elderly father towards the end of his life nov/dec 2023. This was a change of care agency for us and it made a huge difference. The team included experienced staff who were competent in giving medication, drinks, preparing food and
providing personal care. They left things tidy, changed sheets and dad’s clothes and made sure drinks and food was offered. That he was left comfortable. They were very kind with my father, chatting with him and he enjoyed their company and was always interested in their backgrounds - when there was confusion about changing doses of medicines or timings for visits, the office team were always helpful at the end of the phone line. Very grateful to have had their help at this difficult time.
Reply from Helen Carpentier, Director at Axe Valley Home Care

Thank you for your time in reviewing our service. We are grateful for your positive feedback and to know that your father was able to be supported to remain in his own home for as long as possible.

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Review from Ivor L (Client) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care is good. I feel a bit let down by the visiting times. Originally it was abut 7:45 - 8am, this has slipped to 8:30am. Also having been charged for 2 visits because I didn't let you know 48 hours in advance, however, on at least 2 occasions no one has turned up and I have had to phone. The
last time it was 9:30, so I don't think I should have been charged.
Reply from Helen Carpentier, Director at Axe Valley Home Care

Thank you for taking the time to leave your feedback. We were sorry to hear of your concerns regarding arrival times and charges. Our customer feedback is of huge value to us and we do hope that the follow up telephone call with the care manager has resolved the issues for you. Visit arrival times will fluctuate in order to support other people on the shift with changing care needs but this should always be within the agreed hourly window of arrival times. As discussed, there were a couple of occasions when care workers were delayed as opposed to not turning up. This does happen from time to time due to reasons beyond our control. However, we recognise this is frustrating and are sorry for any inconvenience caused. Please do not hesitate to call us and we will always contact the care worker to ascertain the reason for the delay.

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Review from Wendy B (Wife of Client) published on 6 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are caring and treat my husband and myself with dignity.
No complaints.
They will even, if possible, stick to the same carers which is a great advantage to someone with dementia, as they find change unsettling.
Reply from Helen Carpentier, Director at Axe Valley Home Care

We are pleased to know that the care team have treated you and your husband with dignity and respect. We try hard to keep the care team to a minimum as we know consistency is important in building relationships with staff. Thank you for your positive feedback.

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Review from Sheila R (Client) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers do their best to help. One carer, in particular, does a great deal, washing dishes if I've not already done it, cleaning kitchen and bathroom floors and bleaching the toilet, hoovering the carpets, making breakfast if not already done, cleaning the shower, scrubbing dampness marks on
bathroom tiles, shopping. I can't carry shopping or get on a bus with walking aid to get around the house and outside and need to use taxis into town or doctors. The other carers help me put on pressure stockings, wash dishes if needed, hoover sometimes, hang up washing, and make breakfast, not cooked. Another carer, in particular, does a lot to help too.
Reply from Helen Carpentier, Director at Axe Valley Home Care

We are grateful that you have taken the time to review the service you receive from us. We are really pleased to know all is going well. Thank you for your kind words.

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Review from D B (Daughter of Client) published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given was with dignity and care for the client. Your views on treatment for the client were taken into account. Friendly and your feelings and how you were coping were taken into account.
Reply from Helen Carpentier, Director at Axe Valley Home Care

Thank you for your valuable feedback and kind words. It is important to hear we have provided comfort and support on many levels; not only for the person receiving care but also for the wider family support network.

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Review from B C (Daughter of Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are always so kind and thoughtful, going over and above what I expected. They are always cheerful and relate anything they need or are concerned with. Notification is always given if the carers are unable to attend for any reason. The difference they have made to the person receiving the
care is remarkable. Thank you.
Reply from Helen Carpentier, Director at Axe Valley Home Care

Thank you so much for your fantastic feedback. I will pass on your kind words to both the office and care team; they all try their best to arrange and deliver the best possible care, and I am so pleased that it has made a difference to your loved one.

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Review from Diana R (Wife of Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team is very good, always do everything to make the client relaxed and comfortable during the day even when stretched for time between patients. This means he is in bed for between 12/14 hours.
Reply from Helen Carpentier, Director at Axe Valley Home Care

Thank you for passing on your feedback. We are really pleased to hear your wonderful words about the care team. We provide visits within time bands accepted by the Local Authority and should a one-off variation occur due to staffing, then it is our policy to ring ahead to let people know. Our Care Manager will contact you to discuss your concern regarding the length of time your husband is in bed, as we are aware that time preferences may change over time. We always try to meet preferences whenever possible, whilst balancing the care needs and time agreements of existing customers. We hope that a friendly chat can resolve any issues for you.

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Review from G K (Husband of Client) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Apart from current staffing problems we have found the carers and the system working well.
Reply from Helen Carpentier, Director at Axe Valley Home Care

Thank you for your feedback. We are pleased to know the service is working well for you, despite the current challenges within the sector. We try very hard to do our best and we hope you continue to be pleased with the great service the care team deliver.

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Review from Wendy H (Client) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They work so well even though they are limited on time and understaffed. Well done to them all.
Reply from Helen Carpentier, Director at Axe Valley Home Care

Thank you very much for taking the time to review our service - feedback is always very much appreciated. We are so glad to see that our care team continue to deliver excellent care despite the ongoing challenges within social care. It has been a difficult couple of years with the pandemic and recruitment; we are very proud of all of our team. Thank you again for taking the time to recognise the wonderful job they do!

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Review from Daphne F (Client) published on 19 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very kind and polite and do what I ask of them.
Reply from Helen Carpentier, Director at Axe Valley Home Care

We are happy to hear that all is going well and that you are pleased with the support delivered by the care workers.

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Review from Irene S (Client) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the carers very pleasant and respect your dignity, always ask if you want anything else done before they leave. I could not find enough praise to describe 3 members of staff, in particular, they are really good carers, and you can have a laugh with them, sometimes better than medicine.
Reply from Helen Le Carpentier, Director at Axe Valley Home Care

I am delighted to know that the care team work with professionalism but also bring warmth and humour when they visit. Thank you for writing this review; I will share your kind words with the team.

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Review from B P (Client) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I don't think I could have remained in my own home without the help of all four staff of carers. They are always so cheerful when they arrive, never mind the weather, and willing to do whatever is needed, whether it is washing up, tea making, or most importantly our personal toilet needs. I only hope
they will be with me until I no longer need their help. Thank you all.
Reply from Helen Le Carpentier, Director at Axe Valley Home Care

Thank you for your kind words and for taking the time to write this review. I am very pleased to know you are happy with the service and that your care team are supportive and always bring a smile with them. I will pass on your feedback; I am sure they will appreciate your lovely comments.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Axe Valley Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Axe Valley Home Care is calculated as follows: ( (116 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 145 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Axe Valley Home Care is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Tamsin

Tamsin Pengelly

Job Title: Registered Manager

Tamsin joined Axe Valley Home Care with over 16 years of experience working within Social Care. Tamsin has a diverse range of qualifications at degree level with a particular interest in supporting those living with a dementia diagnosis or requiring mental health support. She is able to use all her skills, knowledge and experience to manage the delivery of a safe, caring, responsive and robust care service.

Simon

Simon Freathy

Job Title: Business Administrator

Simon joined Axe Valley Home Care following 17 years teaching in a successful primary school in Taunton. Since changing careers, he has enjoyed using his varied skills, knowledge and experience to manage staff recruitment, human resources, accounts and payroll. In his current role, as Business Administrator, he is enjoying working closely with our Care Manager, in order to assist with the smooth running of the company.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Axe Valley Home Care to verify any information. View our terms and conditions. Axe Valley Home Care has an Enhanced Service - more info.