Bluebird Care Carlisle

First Floor Crown House, 3 Wavell Drive, Rosehill Industrial Estate, Carlisle CA1 2ST
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9.4 10 Reviews
  • Bluebird Care Carlisle, Carlisle
Bluebird Care Carlisle & Dumfries is a provider of premium home care in Carlisle.

The home care provider offers flexible homecare services, anything from a 15 minute check call to 24-hour live-in care.

It offers short term help (following an illness or because your usual carer is having a break), or longer term home care and support.

As well as personal care and domestic services, staff can assist with companionship and social activities such as help going for a walk, attending a day centre, visits to see friends or family or attendance to a social club.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £19.95

These prices are only a guideline, please contact Bluebird Care Carlisle to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

9.4

Bluebird Care Carlisle has a Review Score of 9.4 (9.404) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care Carlisle has 10 reviews.

Overall Experience

  • 6
  • 4
  • 0
  • 0
  • 0

Date Published

10
4
6
8
2
Overall Experience  Overall Experience 4.0 out of 5

Happy with service.

Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle

Thank you so much for your review, it means a lot to us to receive positive feedback. We will be sure to pass your positive comment to all of our dedicated care experts.

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Overall Experience  Overall Experience 4.0 out of 5

I was introduced to the new manager, previously there had not been one for months. I had no real issues with the company in general I am happy with everything except a lot of staff wear false or acrylic nails and varnish which frighten me for skin problems. No one steps them.

Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle

Thank you for your honest feedback - customers opinions are very important to us and we are pleased that you are happy with everything in general. Your response has highlighted that we need to communicate more effectively with our valued customers about changes to our office team and we will learn from this. We are delighted that you have already met our new care manager, however, we have always had a registered manager in post overseeing quality and compliance. Even when a new member of management has joined the team, we have always been protected by the longstanding care manager overseeing quality and compliance during the changeover. We will certainly also look into your concerns regarding carer's nails.

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Overall Experience  Overall Experience 5.0 out of 5

The staff all are good and helpful and I look forward to them daily (4 times) visits to my home.

Reply from John Donald, Director at Bluebird Care Carlisle

Many thanks for your kind words. Its great to know we are making a difference

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Overall Experience  Overall Experience 5.0 out of 5

Very pleased and impressed with the service.
Would recommend to family and friends.
Five star treatment.
Nothing is too much bother for them.
Well done to you all.

Reply from Sandie Donald, Director at Bluebird Care Carlisle

Thank you for your kind words which have been passed onto the carers who take great pride in the support they provide. Your recommendation means a lot to us - thank you.

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Overall Experience  Overall Experience 5.0 out of 5

We can't recommend the Bluebird team highly enough! They are so helpful and approachable and feel more like friends helping us with mum's care. Nothing is too much trouble and It's such a relief knowing they are there 24/7 for any problems that may arise. Thank you Bluebird! We can 100% recommend your
services to anyone needing care.

Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle

Thank you for your kind words and recommendation. The team are delighted to hear your positive comments as they take huge pride in caring for your mum.

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Overall Experience  Overall Experience 4.0 out of 5

I am happy with the quality of care I receive and also the quality of your staff.

Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle

Thank you for taking the time to review Bluebird Care Carlisle and for your kind words about the quality of care and staff, we appreciate it.

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Overall Experience  Overall Experience 5.0 out of 5

The care provided by the Bluebird team is excellent. The staff are very friendly, polite, patient and reassured my mum (aged 101) is in safe hands. The staff are always going above and beyond their remit when attending to Mum's needs. They also spent time chatting with Mum, which is a massive positive
for her mental wellbeing.

Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle

Thank you for your kind words, our team take huge pride in the trust you place in us to care for your mum. The team will be thrilled to hear your positive comments. Thank you!

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have been able to come and care for my husband at a very difficult time. The help of their staff has been invaluable to both of us. Unused to asking for help, we found the transition to accept care made easy. It all worked out extremely easy and well organised.

Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle

Thank you for taking the time to review our service and for your kind words. We look forward to continuing to support you as a family.

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Overall Experience  Overall Experience 5.0 out of 5

I am 100% happy with the care my Auntie is receiving from all your carers. She is also very happy with her care.

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Overall Experience  Overall Experience 4.0 out of 5

I’ve found the staff very helpful and caring during this difficult time. I live 2 hours away which the staff are aware of and keep me in the loop over my mum's care and have supported me to get extra care. The staff are aware of my mother's need and try to facilitate these and have looked at working
around during the Covid lockdowns.

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Current Review Score: 9.4 (9.404)

Overview of Review Score

The Review Score of 9.4 (9.404) out of 10 for Bluebird Care Carlisle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.604 for Bluebird Care Carlisle is calculated as follows: ( (30 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Carlisle is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (2)

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Meet the Team (5)

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John Donald

Job Title: Director

Joined: 2008

John Donald is both the franchisee and Care Manager at Bluebird Care Carlisle. He has a wealth of experience in the field of Health and Social Care with over 30 years spent working in a variety of settings with a wide range of client groups including older adults, learning disabilities and mental health.


For many years he managed services within the NHS and Local Authority, providing support services for individuals within the community.

Sandie

Sandie Donald

Job Title: Director

Joined: 2023

Sandie was a teacher for 27 years and taught children with profound and multiple learning difficulties and disabilities, and as a principal teacher, managed a large staff team of teachers and teaching assistants. She has a Bachelor of Education (Hons) degree, a post-graduate certificate in Additional Support for Learning and a Masters degree in Enhanced Practice in Education and Leadership.
Sandie loves working as part of the dedicated team at Bluebird Care Carlisle and is passionate about supporting the development and delivery of quality, bespoke care services to all Bluebird Care customers.
Sandie likes to be busy and enjoys running, cycling, learning to play golf, painting and drawing, playing the drums and singing and performing with Dumfries community choir.

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Samantha Lynn

Job Title: Supervisor

Joined: 2010

Samantha has worked in the care sector for 20 years including working with people with cerebral palsy and learning difficulties. She joined Bluebird Care in November 2010 as a carer before joining the office team as a care coordinator and is now a care supervisor. Samantha has a GNVQ advanced in health and social care and is trained as a train the trainer in moving and handling and the safe administration of medicines.
Samantha enjoys supporting the team and is passionate about delivering a high standard of care to all our customers. She is compassionate and caring and works well in the team and uses her own initiative as a lone worker.
When not working Samantha enjoys socialising with friends and going on holidays.

Emma

Emma Millar

Job Title: Supervisor

Joined: 2022

Emma has 8 years of care experience. She started out as a care assistant and then became a senior carer in a care home before doing her NVQ level 5 and managing a small residential care home. Emma values the importance of teamwork and enjoys still being hands-on in the care side as well as working within the office. Emma believes this enables the office team to do a better job as we have a good understanding of the needs of both the service users and our carers out in the community.
In her spare time, Emma enjoys spending time with her 3 children and husband and going out with her friends. She also enjoys going to concerts, fell walking and just being outside as much as possible.

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Molly Park

Job Title: Care Coordinator

Joined: 2020

Molly joined Bluebird in March 2020 as a carer and has been working in the office since November 2021 as one of the care coordinators. Molly has a level 3 extended diploma in sport and a silver Duke of Edinburgh award received after trekking in the Borneo rainforest while living in Brunei.
Before working in care Molly was a lifeguard and has previously worked alongside children with learning difficulties/disabilities coaching trampolining.
When Molly isn’t working, she enjoys going to the gym, cooking new food, drinking wine, going for a sunbed, and trampolining. She has a family dog called Brooke, who came from a rescue shelter when her family was living in Cyprus.

Frequently Asked Questions about Bluebird Care Carlisle

What Type of Services does Bluebird Care Carlisle offer?

Bluebird Care Carlisle offers Home Care.

How many Carers does Bluebird Care Carlisle employ?

Bluebird Care Carlisle employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Carlisle to verify any information. View our terms and conditions. Bluebird Care Carlisle has an Enhanced Service - more info.