Bluebird Care (Gloucestershire North)

Unit 4, Westgate House, The Island, Gloucester GL1 2RU

Bluebird Care offer individually tailored care packages, and specialize in working alongside families and medical professionals to achieve the best possible support for their customers.

As well as providing outstanding day-to-day support, caring staff are skilled in identifying when customers or family carers may need additional help, and are always available to offer advice and assistance.

The service is designed with the needs of the whole of a person’s support network in mind, and offers excellent customer service for family members who wish to remain involved in their loved one’s care but are unable to visit as regularly as they would like.

Group : Bluebird Care

Person in charge: Deborah Bridgewater (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Bluebird Care (Gloucestershire North): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Bluebird Care (Gloucestershire North) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Gloucestershire North) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.646 for Bluebird Care (Gloucestershire North) is calculated as follows: ( (32 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Bluebird Care (Gloucestershire North) is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Bluebird Care (Gloucestershire North) has a Review Score of 9.6 (9.646) from 8 Reviews

Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (Gloucestershire North)?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (Gloucestershire North)

  • Client / Service User
    4
  • Wife of Client/Service User
    2
  • Husband of Client/Service User
    1
  • Niece of Client/Service User
    1

Our carer is cheerful and happy, her visits are a pleasant designated tasks are carried out efficiently and quickly with discretion. Breakfast is presented attractively and neatly. Tasks designated are never refused such as local shopping. Personal care is done sympathetically and with dignity. Her training in wheelchair use has enabled my sister to get up and down a ramp from our house into the garden after months of being housebound.

How likely would you be to recommend Bluebird Care (Gloucestershire North)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

All of the Bluebirds are extremely friendly and professional, they treat me with respect and care. My MS varies a lot in the day and week but they adapt fully to my varying needs.

How likely would you be to recommend Bluebird Care (Gloucestershire North)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Bluebird Care provides peace of mind as my aunt lives 70 miles away from me and I am next of kin. I am kept in touch with her well-being and any domestic problems are reported.

Bluebird carers are indeed caring people and my aunt is happy for them to come to her home and look after her.

How likely would you be to recommend Bluebird Care (Gloucestershire North)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

The service is excellent the care is always provided with the utmost care delivered in a friendly caring way with care and respect. All carers treat me with great dignity and do all I ask of them. I look forward to seeing them and receiving care from them.

How likely would you be to recommend Bluebird Care (Gloucestershire North)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have had Bluebird Care looking after my husband for more than 2 years, he is bedbound now with Parkinson's and has dementia. All the care provided is excellent. I have never had a problem with the carers who are well trained and professional.

How likely would you be to recommend Bluebird Care (Gloucestershire North)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

When my husband needed care back in 2012, I was recommended to use Bluebird Care by someone who has used several carers and found them the best. When we moved to Gloucestershire in 2013, we transferred tot he local branch.

The carers are well trained and monitored. Thye are sensitive to my husband's needs. If they spot anything unusual they tell me and also report it back to the office, who follow it up with a request to the district nurses to come and visit. I cannot thank the regular carers enough for all they do.

How likely would you be to recommend Bluebird Care (Gloucestershire North)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

The carers are helpful, friendly and always looking smart. Very supportive.

How likely would you be to recommend Bluebird Care (Gloucestershire North)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Bluebird has provided the service that we required. They have always been prompt, efficient and above all, caring and understanding.

How likely would you be to recommend Bluebird Care (Gloucestershire North)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

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