What Type of Services does Bluebird Care (Cheltenham, Gloucester & Tewkesbury) offer?

Bluebird Care (Cheltenham, Gloucester & Tewkesbury) offers Home Care.

How many Carers does Bluebird Care (Cheltenham, Gloucester & Tewkesbury) employ?

Bluebird Care (Cheltenham, Gloucester & Tewkesbury) employs 60 carers.

Bluebird Care (Cheltenham, Gloucester & Tewkesbury), Suite 4 -, Westgate Business Centre, Westgate House, The Island, Gloucester, Gloucestershire GL1 2RU

Review from Alison G (Daughter of Client) published on 5 August 2025
Submitted via Website • Report

Overall Experience

My mother came to live with me in Gloucester 3 years ago and following a rapid decline in her health she became more frail and less mobile. She had numerous complex health issues. In November 2023 we arranged for weekly visits. I had been in bad health myself during the summer and my husband had died

suddenly in December 2022. I started feeling very concerned about not having a back up plan if my own health was poor.
Over time visits gradually increased to adapt to changing needs. This was always promptly and kindly dealt with. All carers who visited, without exception, were professional , with care and warmth. They soon realised that my mother was wanting to maintain as much independence as she could still muster. They encouraged this but adapted when she had periods of poor health.
She loved to chat with them about their families. I often heard her upstairs having a real giggle with them.
Sadly after battling through deteriorating health she passed away in hospital in June 2025.

Reply from Gareth Powick, Director at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Thank you for finding the time to leave this review - I am so glad that everyone had the opportunity to spend such quality time together while you supported your Mum. We were all equally impressed with your dedication and compassion, and wish you the very best at this sad time. Please know you are always welcome to make contact if you want to talk in the future.

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Review from Tony H (Son of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience

My parents were both diagnosed with dementia at the same time two years ago. They soon progressed to the stage where they needed to be in a home, or to have live-in care.

They wanted to stay at home as long as possible so we started a live-in arrangement with a different agency and had huge difficulties.

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then switched to Bluebird Care Gloucestershire North and it made all the difference. They enabled Mum and Dad to enjoy two more years at home together. The difference in the quality of care and professionalism of the management was astounding.

The management are very easy to contact, responsive and understanding.

All of the carers were high-quality. It was very helpful to be able to discuss Mum and Dad's progress and needs with them.

I highly recommend Bluebird Care Gloucestershire North.

Reply from Gareth Powick, Director at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Dear Tony,

We really appreciate you taking the time to share your experience with us! We're delighted to have been a part of providing care for your parents. It warms our hearts to know that our team's dedication made a significant difference in enabling your parents to cherish those extra years together at home.

Thank you for recommending Bluebird Care. It's our continuous commitment to provide exceptional care and support to families like yours. Should you ever need anything in the future, please don't hesitate to reach out.

Kind regards.
Bluebird Care Gloucestershire North, Stroud & Cirencester

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Review from A O (Daughter of Client) published on 25 October 2023
Submitted via Website • Report

Overall Experience

Amazing staff and amazing care. Nothing was too much trouble, always professional and courteous and treated Mum with the greatest dignity. The support for my mum and myself was priceless and I always knew Mum was being well cared for. If I ever had a query, the Office Staff were always there to help.

Unfortunately, my mum has had to go into residential care and I know Mum will miss the girls. I would thoroughly recommend Bluebird to anyone looking for care.

Reply from Gareth Powick, Director at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Hello,
Thank you so much for reviewing us. Our team takes great pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!
If we can be of any help in the future, please do let us know.

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Review from A M (Client) published on 23 April 2023
Submitted via Postal Card • Report

Overall Experience

The care staff always arrive at their allotted times, they are all friendly and all are well trained and know how to use my equipment. They all know how to cook my tea. I feel very secure in their hands when I am hoisted from place to place.

Reply from Gareth Powick, Director at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Hello, You have really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to review us.
We look forward to our next visit! Take care.
Kind regards.

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Review from E M (Daughter of Client) published on 15 April 2023
Submitted via Postal Card • Report

Overall Experience

All of the carers are very polite and helpful to my mum and myself.

Reply from Gareth Powick, Director at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Hello, thank you so much for your feedback! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well!
Kind regards.

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Review from Robin P (Wife of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience

Overall the care my husband has received has been excellent. As we have a carer come to allow me to leave the house for appointments, shopping etc. The one grumble I have is that the carer is often late, which can be a problem if I have an appointment. Although of course, I realise that it’s not always

possible for her to leave the previous client on the dot, I wonder if enough time is allowed for traffic, distance and so forth between jobs.

Reply from Gareth Powick, Director at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Thank you for taking the time to review us; I'm glad your overall experience has been excellent. I'm sorry to hear the variances in your visit time cause you problems. I can see that the carer has been between 10 and 20 minutes late on 5 occasions in the last 3 months, which does meet the service level that we promised to achieve, but I will get someone to contact you to see if there is a way we can tailor things to make things better.
Kind regards.

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Review from Trish H (Daughter of Client) published on 29 December 2022
Submitted via Website • Report

Overall Experience

Bluebird helped to look after my Mum for many years, until sadly at 95 she had to go into hospital. The care given to her enabled her to stay in her own home for as long as she did which is what she wanted. They provided daily visits to my Mum to help with personal care, medication, meal preparation,

general well being and bedtime calls to ensure all was well and she was safe for the night. Along side this their support to me as her main carer was invaluable. When I was poorly myself they quickly stepped in with more visits giving me the chance to recuperate. Communication was brilliant and nothing ever seemed to much trouble. The way they operate is highly professional and they run a system which is easy to access so you can check visits and notes at any time. Happy, friendly carers is testament to the staff being treated well by the company. I cannot reccomend them enough.

Reply from Gareth Powick, Director at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Hello Trish,
You've really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us! We hope to be of service to you again in the future.

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Review from E C (Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience

Arrived on time, efficient, friendly, informative, explained items simply.
Went through 3 pages, most of which had not been correctly noted overall.

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Review from Jane B (Niece of Client) published on 6 July 2021
Submitted via Website • Report

Overall Experience

I’m so glad we have picked Bluebird Care again this time to look after my aunt who has Alzheimer’s. The care coordinator and her team have listened to our aunt's needs and given advice, support and guidance at an extremely stressful time for us all. I can’t thank them enough.

Reply from Tracy Morgan, Registered Care Manager at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Thank you very much for your feedback. The team are always very happy to help where they can and it is a pleasure to care for your aunt.

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Review from Jane S (Daughter of Client) published on 6 July 2021
Submitted via Website • Report

Overall Experience

To date, I have been very pleased with the help and support that Bluebird Care staff have given me to set up and arrange the care package for my mother and, more importantly, the care, kindness and attention they give to my mother. They respond promptly to any messages I leave on the App and have responded

quickly and positively to my requests for additional support.

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Review from C A (Son of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience

The Team provided a good standard of care for my Mother whilst she adjusted to being less able to care for herself. I was able to book extra slots if available. I found contacting the office to discuss matters or with financial queries were resolved satisfactorily and promptly.

Reply from John Chambers, Managing Director at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Thank you so much for rating us - our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!

All the best,
Bluebird Care Gloucestershire North.

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Review from Amanda K (Daughter of Client) published on 22 January 2021
Submitted via Website • Report

Overall Experience

Bluebird have been looking after my Mum for more than 5 years and the superb care they provided enabled Mum to stay in her own home despite some challenges due to her vascular dementia. As well as being incredibly professional all the Bluebird carers are so friendly and kind and have been very flexible

with any changes we needed to make with the care schedule. I would thoroughly recommend Bluebird to those seeking care in the home for their loved ones.

Reply from John Chambers, Managing Director at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Thank you for your kind words. It has been a pleasure to care for your mother.

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Review from M K (Daughter of Client) published on 29 December 2020
Submitted via Website • Report

Overall Experience

Assessment of need is comprehensive and regularly updated in consultation with family members. Care plan clearly reflects mum's assessed needs and the actual care is provided in a professional way by the range of carers for mum. The app is conscientiously updated with dignity and respect for my mum's

needs. It’s very reassuring when I live so far away and taking into account the impact of COVID. The care Bluebird provides is excellent and responsive to changing needs.

Reply from John Chambers, Managing Director at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Thank you for your kind words and lovely review. It is always a pleasure to care for your mother! It's always good to know you feel supported and valued by our team.

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Review from Tim S (Son of Client) published on 22 July 2020
Submitted via Website • Report

Overall Experience

We have been clients of Bluebird for several years, firstly looking after mum, now looking after dad. Dad is 92 with significant Alzheimer's. The care we have received has enabled dad to remain in his own home, and Bluebird have become not only our eyes and ears but are also seen as a family friend.

Service has consistently been excellent, often way above the task list. We continue to be grateful to the local team and thoroughly appreciate everything they do.

Reply from John Chambers, Managing Director at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Thank you, Tim, for this lovely review. It is our pleasure to work in partnership with you and the rest of your family to ensure your dad continues to get the highest standards of care. The carers love visiting your dad to enable him to remain at home and as independent as possible.

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Review from Sandra R (Daughter of Client) published on 24 April 2020
Submitted via Website • Report

Overall Experience

I was very fortunate to have been introduced to Bluebird Care. I needed to have carers who were reliable, dedicated and would ensure Mum was well looked after. We don't live nearby so had to have a team I could trust 100%. All the ladies who went to care for Mum were the most considerate, caring and

dedicated people I could have wished for. They built a good relationship with Mum, and she loved their company and help. Nothing has ever been too much trouble for them whatever unexpected situation might have arisen along the way. Taking Mum to the doctors or dentist, cleaning, washing and putting her shopping away is all part of the service they offered. My brother and I are truly grateful and lucky to have had them look after Mum, as I know she was happy during these times.

Reply from John Chambers, Managing Director at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

All the staff loved visits to your mum and also when she visited us in our office and on open days. Everyone is missing her sparkle and great sense of humour. It was always a great pleasure to provide support for your mum. Thank you very much for your lovely review, we will ensure that her team of carers get to see it.

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Review from B E (Wife of Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience

Carers were reliable and professional and I was confident my husband was in safe hands. They were also kind and understanding, many became friends and their varied personalities brought another interest into my husband's life.

Reply from Gareth Powick at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Thank you for your kind words, it was a pleasure to care for your husband.
Kind regards from all at Bluebird Care.

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Review from Michael C (Husband of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience

The carers are well dressed and always wear their uniform when attending. They are friendly, approachable and have interesting lives. The office staff and carers are very reassuring in a crisis situation and will pull out all the stops to provide a carer at very short notice.

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Review from Rosalind Y (Niece of Client) published on 7 February 2019
Submitted via Website • Report

Overall Experience

Bluebird Care have looked my aunt since February 2015 providing care at her home several times a day over that period. This culminated with a live-in carer prior to an extended hospital stay and she is now in a residential nursing home. I can recommend most highly Bluebird Care Gloucester, both their

administrative staff and their carers are extremely professional, friendly and understanding people and took enormous care of my aunt. I was kept informed of all situations, supporting me in my concerns for my aunt's health as I live 80 miles away.

Thank you very much to all involved.

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Review from Margaret T (Client) assisted by family/friend published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience

Very caring and helpful. Excellent caring always polite no job left unturned. Always on time good workers.

Reply from Gareth Powick at Bluebird Care (Cheltenham, Gloucester & Tewkesbury)

Thank you for your kind words; It's always a pleasure to visit you.

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Review from Jacqueline L (Daughter of Client) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience

The care agency were very professional and caring and considerate in their approach. The carers were patient and professional, occasionally, communication let them down. When I phoned to confirm the agency of something it was not always passed onto the necessary person.

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