Calon Lan Community Care Ltd are an independent health and social care provider, offering personalised care and support services throughout the UK to people in the comfort of their own homes.
Skilled professionals recognise the difficulties that people in need of care can sometimes face and they are committed to providing personal homecare services which do not compromise one's independence. Ultimately, the aim is to help you continue to lead your life the way you always have.
Group : Calon Lan Community Care Ltd
Person in charge: Michelle Spencer (Registered Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 120
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care and Social Services Inspectorate Wales* Report on Calon Lan Community Care - Conwy: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
The Review Score of 8 (maximum of 10) for Calon Lan Community Care - Conwy is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Calon Lan Community Care - Conwy in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Calon Lan Community Care - Conwy is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Calon Lan Community Care - Conwy is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Calon Lan Community Care - Conwy has a Review Score of 8 (8.000) from 1 Reviews
Review submitted from a Postal Card by Neil C (Stepson of Client) on Friday 20 April 2018. Relates to February 2018.
My stepmother was living in England with little support and struggling. I moved her to an assisted living apartment but needed further assistance using Calon Lan who stepped in at short notice. The people and staff have been very professional, caring and very helpful. I cannot praise them highly enough as the whole team have been brilliant.
How likely would you be to recommend Calon Lan Community Care - Conwy? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Noel Williams at Calon Lan Community Care - Conwy responded to this review on 27 Apr 2018:
Thank you Neil for your kind words and for choosing Calon Lan Community Care to help support you and your stepmother.
February 2015
Recipient: Calon Lan Community Care - Conwy
Date: Sunday 01 Feb 2015