Calon Lan Community Care - Conwy Reviews (15)
8.0
Calon Lan Community Care - Conwy has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Calon Lan Community Care - Conwy has 15 reviews.
Review from Ginny B (Daughter of Client) published on 3 October 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been really impressed by the care and support given by Calon Lan at a very difficult time for us as a family. Through links with another care provider, our 93-year-old Dad was provided with a live-in carer, who was amazing. Equally amazing was the back-up and support she had from her Calon
Lan manager. Nothing was too much trouble for him and he came out late at night on more than one occasion when the carer needed assistance, providing care himself, and once staying for several hours to ensure our father was safe. He was always available at the end of the phone, friendly and reassuring, and, through close working with social services, was able to help resolve issues that arose. Extra support was provided when needed and the care given by both live-in and additional carers was exemplary. All staff showed great patience and forbearance with Dad, when he was difficult, and we are eternally grateful for their support. We would thoroughly recommend Calon Lan to other families.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Pauline M (Next of Kin) published on 2 December 2020
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
We are both retired NHS professionals. 'Care' received was unacceptable. Despite us both being high risk for Covid, any 2 of 20 carers could attend, contra to Public Health guidance in the pandemic. No care plan was provided, only a plastic A4 with bank paper inside. The client did not experience being
treated with dignity and respect. Carers' competence varied greatly. Most did as little as possible in as short a time as possible, seldom the 30 min being charged for: on one occasion there was dried faeces on his body after "shower"; clothes were put on back to front; continence wear was not fastened and fell off; soiled continence wear was left in room; PPE masks slipped; a carer had to be asked to wear mask. Diabetic need to manage blood sugar levels safely was disregarded and times of calls changed with no notification. The manger designated to 'Complaints' demonstrated some interpersonal skills, but two other managers were hostile at the worst and disinterested at the best.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Viv W (Daughter of Client) published on 17 August 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very satisfied with the exceptional level of care and support given to my mother. In particular, we have been very impressed with the care she received during the Covid-19 pandemic when we were unable to visit for 4 1/2 months.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from J L (Wife of Client) published on 27 March 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have found everybody, carers and staff wonderful, very supportive, and we have been treated with respect and compassion.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from K H (Client) published on 25 March 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care provided. All carers have been 100%.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Sherryl B (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We couldn't manage without the lovely carers. My mum looks on them as friends and looks forward to their visits. All are dedicated and patient.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Maggs D (Mother of Client) published on 2 March 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since the onset, the standard of care has been professional and sensitive and tailored to my son's needs. The team is very good and my son is happy with the support he receives.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Lynne S (Daughter of Client) published on 3 August 2018
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Dad was adamant he did not want carers, however, he now looks forward to them coming in and sees them now as friends as well as carers. They are all very respectful, friendly and helpful and can not do enough for him. I have met them all and they are great.
I have also had dealings with the office
I have also had dealings with the office
and they are really helpful and if the person is not there, they always phone me back, they also change their appointment times to see my Dad so that suits me.
Can not praise them enough and have also recommended them to friends.
Reply from Noel Williams at Calon Lan Community Care - Conwy
Thank you very much for taking the time to write such a lovely review.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Susan T (Client) published on 9 July 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been a service user for about eleven years and have nothing but praise for the care and service I receive from Calon Lan Community Care - Conwy.
The helpers are very kind and thorough and will do anything to assist.
Reply from Noel Williams at Calon Lan Community Care - Conwy
Thank you very much for taking the time to write such a nice review about us.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Hywell Wyn W (Client) published on 9 July 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Calon Lan Community Care - Conwy have looked after me for many years and I am very happy with the care provided.
Reply from Noel Williams at Calon Lan Community Care - Conwy
Thank you very much Hywell for your kind words, all the best.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Edward O (Client) published on 9 July 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All my providers are brilliant now with the new physiotherapist - in one month I'll be able to walk two miles a day.
Reply from Noel Williams at Calon Lan Community Care - Conwy
Thank you so much for taking the time to write such positive things about Calon Lan.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Catherine M (Daughter of Client) published on 9 July 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are so pleased with the care our dad receives. All carers are so professional and really care. As a family, we can trust the carers to look after our dad and have peace of mind because of this.
Reply from Noel Williams at Calon Lan Community Care - Conwy
Thank you very much for taking the time to write such a nice review about the services we provide.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Roberta O (Client) published on 11 June 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Good support from all my carers. Definately recommend Calon Lan Community Care to other people. Best agency I've been with they follow care standards and procedures.
Reply from Noel Williams at Calon Lan Community Care - Conwy
Thank you very much for taking the time to provide us with such a lovely review
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Rawston C (Son of Client) published on 11 June 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Good level of service. Polite and efficient. Almost always on time and never too slow. The staff are smart and friendly.
Reply from Noel Williams at Calon Lan Community Care - Conwy
Thank you very much for your kind review
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Neil C (Stepson of Client) published on 30 April 2018
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My stepmother was living in England with little support and struggling. I moved her to an assisted living apartment but needed further assistance using Calon Lan who stepped in at short notice. The people and staff have been very professional, caring and very helpful. I cannot praise them highly enough
as the whole team have been brilliant.
Reply from Noel Williams at Calon Lan Community Care - Conwy
Thank you Neil for your kind words and for choosing Calon Lan Community Care to help support you and your stepmother.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Current Review Score: 8.0 (8.000)
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Calon Lan Community Care - Conwy is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Calon Lan Community Care - Conwy is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
-
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Calon Lan Community Care - Conwy is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.