Calon Lan Community Care - Conwy

Lan manager. Nothing was too much trouble for him and he came out late at night on more than one occasion when the carer needed assistance, providing care himself, and once staying for several hours to ensure our father was safe. He was always available at the end of the phone, friendly and reassuring, and, through close working with social services, was able to help resolve issues that arose. Extra support was provided when needed and the care given by both live-in and additional carers was exemplary. All staff showed great patience and forbearance with Dad, when he was difficult, and we are eternally grateful for their support. We would thoroughly recommend Calon Lan to other families.

treated with dignity and respect. Carers' competence varied greatly. Most did as little as possible in as short a time as possible, seldom the 30 min being charged for: on one occasion there was dried faeces on his body after "shower"; clothes were put on back to front; continence wear was not fastened and fell off; soiled continence wear was left in room; PPE masks slipped; a carer had to be asked to wear mask. Diabetic need to manage blood sugar levels safely was disregarded and times of calls changed with no notification. The manger designated to 'Complaints' demonstrated some interpersonal skills, but two other managers were hostile at the worst and disinterested at the best.

and they are really helpful and if the person is not there, they always phone me back, they also change their appointment times to see my Dad so that suits me.

Can not praise them enough and have also recommended them to friends.

as the whole team have been brilliant.