26-28 Goodall Street, Walsall WS1 1QL
Owner : Care 2U Limited
Person in charge: Roger Bayliss (Care Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 64
Staff Languages (other than English): Punjabi Mirpuri, Patois; Patwa; Patwah, Bengali; Bangla, Hindi, Panjabi, Punjabi, Urdu
Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Visiting: Situated in the historic building of the former art college. The office is discreetly situated at the market end of Goodall Street and can be identified by two black doors with glazed panels and the building number of 26/28 situated above the doors.
Parking: Parking at front of building restricted to 2 hours on meter. Longer stay via NCP multi storey in freer street located 20 meters from offices.
Latest Care Quality Commission* Report on Care 2 U Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Care 2 U Ltd has a Review Score of 7.2 (7.167)
The Review Score of 7.2 (maximum of 10) for Care 2 U Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Care 2 U Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.167 for Care 2 U Ltd is calculated as follows: ( (1 Excellents x 5) + (5 Goods x 4) ) ÷ 6 Ratings = 4.167
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Care 2 U Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Dawn W (Daughter of Client) on Thursday 8 March 2018. Relates to March 2018.
We have been using Care 2 U for my mums care for almost 9 years. In this time we have been very happy with the carers that come into her home. Nothing is too much trouble for them and they are always punctual. During the recent snowy weather, all of her calls have been attended.
How likely would you be to recommend Care 2 U Ltd? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Excellent
Value for Money: Good
Roger Bayliss, Care Manager at Care 2 U Ltd responded to this review on 09 Mar 2018:
Thank you for your kind and warm comments. Your views are very important to us and will be cascaded on to the operational and support team.