Care 4U Services (Midlands) Ltd

325 Highfield Road, Hall Green, Birmingham B28 0BX
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9.6 37 Reviews
  • Care 4U Services (Midlands) Ltd, Birmingham
Care 4U Services (Midlands) Limited provides individually tailored home care to adults across Birmingham who wish to remain safe, independent and comfortable in their own homes. The agency focuses on practical support delivered with dignity, respect and consistency, recognising that every person’s needs and routines are different.

The team offers a broad range of services, including personal care, companionship, medication support, meal preparation, housekeeping, dementia care, respite care and assistance following a hospital stay. Each care plan is created in partnership with the individual and their family, ensuring that support is shaped around personal preferences, cultural needs and daily goals.

Care 4U Services (Midlands) Limited is led by an experienced Registered Manager with an extensive background in community care. The team is carefully selected and trained to provide safe, reliable and compassionate support, with an emphasis on continuity of carers and clear communication.

Whether someone requires a few hours of assistance each week or more structured care, the agency aims to provide a dependable and reassuring service that promotes wellbeing, confidence and quality of life at home.
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Care Provided by Care 4U Services (Midlands) Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £23.35
  • Weekly Live-in Care Fees: from £1300

These prices are only a guideline, please contact Care 4U Services (Midlands) Ltd to find out the exact price for your requirements.

Contact Care 4U Services (Midlands) Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Care 4U Services (Midlands) Ltd to get a personalised quote.

Good to Know

Owner

  • Care 4U Services (Midlands) Ltd
  • Privately Owned

Person in Charge

  • Rozmina Pabani (Manager)

Care 4U Services (Midlands) Ltd Reviews (37)

9.6

Care 4U Services (Midlands) Ltd has a Review Score of 9.6 (9.596) out of 10, based on 17 reviews in the last 2 years.
Over all time Care 4U Services (Midlands) Ltd has 37 reviews.

Overall Experience
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  • 7
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Date Published
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  • 17
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Reviewer Connection to Care 4U Services (Midlands) Ltd
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Total of 37, showing 1-20
Review from Jacqueline W (Client) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I appreciate having two carers in the morning. The carers talk to me and make me feel comfortable. I look forward to my carers coming every day.
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Review from Sarah G (Daughter-in-law of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law started using the services of Care4U during Covid.
She is well at the moment following a period of illness at the end of last year/beginning of this year.
We would like to thank the management team and carers for their understanding and support provided during this time. In particular
we would like to thank the carer that visits her most days and goes above and beyond with her care and support for my MIL. This means a lot to her to have continuity of care and is paramount to her wellbeing.
I would recommend this company.
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Review from Maureen R (Friend of Client) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Care4U took over from Birmingham City Council in the care of our friend she has become much happier and more content. Whilst all of her carers are very professional and friendly one in particular has managed to gain her trust to the point where she allows personal care to be carried out. Before
this it was practically impossible. This is the reason a carpet burn on her heel was noticed recently after our friend was complaining about pain in her leg for a few weeks. She is now under the care of the District Nurses.
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Review from Robert B (Son of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother started using the services of Care 4 You from August 2019 following a period in hospital until June 2025 when my mother passed away. During the whole of that time the carers that visited my mother treated her with kindest and respect. The management team were also first class and it seemed
any problem that may have arisen was always sorted without any fuss. I would highly recommend the company.
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Review from Elizabeth T (Sister of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your carers visited our dear sister and friend from July 2024 until November 2024. Each and everyone of them were so respectful and caring and we valued their support at a very difficult time. They were efficient, friendly, and helpful. Thank you so much.
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Review from Paula B (Daughter of Client) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has had this service for a while now and we cannot fault the care or management of the company. All of the carers are kind and caring, nothing seems too much trouble. The ladies have all been hard working and respectful too. Would recommend highly.
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Review from K B (Daughter of Client) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
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Review from Mark H (Brother of Client) published on 21 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The service commenced in July as my brother moved into a new property:
Different carers visited one deserves special praise, she was proactive in getting my brother into good habits. I met her and her attitude is spot on.
The App is a good way to see the visits and the points covered.
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Review from Heather D (Daughter of Client) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been receiving care from Care 4U for the last few months now - I was worried at first because she has received such bad care in the past. I needn't worry! From the moment we met one member of staff we knew Mum would be looked after better than ever before. I am able to get in touch with someone
24 hours a day if I have any worries if mum has a favourite carer then she's been able to see her more frequently and, when she had an emergency at home a couple of days ago, in between the carers normal visits, I just messaged Sonia who got one of mum's carers back out to her within minutes... I can't tell you how much that meant to us both - we have NEVER experienced anything like this before. Her carers see her 4 times a day, they are lovely, kind, clean, and tidy, and will do anything to help, mum genuinely likes them, and they are always on time or within 30 minutes of it (at times to suit my mum, not the care company).
Brilliant caring company...
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Review from T W (Daughter of Client) published on 8 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
We terminated our contract with Care4U Services Hall Green via email giving a week's notice. Their manager's response to my email was that it was okay as they require a week's notice, but what she can do is terminate as of the following day. This was their attitude towards the cancellation of their
services.
To make matters worse despite agreeing their last day of service to be on a Monday, they were a no-show. Having realised the carer was a no-show to administer my mum's medication that morning, I emailed the manager asking if they were going to attend for the remaining visits that day. She discarded the discussion thread so as not to reply to my question. It was apparent they were not going to attend to my mother's needs that day and they didn't! To make matters worse, they actually invoiced us for services for that day they didn't attend! Poor service. I advise you to find a more reliable and caring care provider/service elsewhere!
Reply from Shaquille Pabani, Managing Director at Care 4U Services (Midlands) Ltd
I am sorry you feel as you do but I think you need to read your emails. On the 22nd of April, you asked to cancel the package as of the 28th of April, which is a Sunday. I responded you your email…read more
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Review from M S (Client) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, reliable service. Kind caring staff who help me maintain my life with independence and dignity as much as possible.
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Review from Lorraine H (Daughter-in-law of Client) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care and carers that my mother-in-law receives. They look after her very well and she looks forward to seeing them. The carers are always very pleasant and treat my mother-in-law with kindness. The only thing we find that on occasion the times which are 8am, 12 noon, 4pm
and 8pm are not always adhered to, but that is the only thing.
Overall we couldn't be happier with the service provided and all the ladies should be praised for their hard work.
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Review from C E (Next of Kin) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care that come in to see the client are very good, they are compassionate and care for their clients. They make sure her needs are met. They buy her fish and chips and eat lunch with her, which she enjoys.
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Review from Alan J (Client) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the support I am getting from all the carers, they do a brilliant job. They come out in all weathers, where doctors never come out.
Thank you very much.
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Review from P B (Client) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are really kind and nothing is too much. I would recommend this company to anyone.
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Review from Reginald G (Husband of Client) published on 20 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints at all. They have been very helpful, so God bless them.
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Review from Carl B (Son of Client) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Punctual, caring, helpful, and always willing to change appointment time if unavailable at short notice.
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Review from Maria R (Daughter of Client) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team cared for my dad during the last few weeks of his life. They were truly amazing and made those few weeks far easier for the family. They treated my dad with so much respect and dignity, going over and above to ensure he was well cared for. The carers are very hard working and gentle. They also
checked in on my mum. They are really very special, kind and compassionate ladies and I would highly recommend to anyone. Thank you team so much for everything you did.
Reply from Shaquille Pabani, Managing Director at Care 4U Services (Midlands) Ltd
Thank you for your positive review. We’re glad that you had an excellent experience with our team!
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Review from V F (Aunt of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time we have used carers and we were very apprehensive and worried that the care provided would meet our expectations.
The care and love you give to a loved one is very hard to be expected of someone else to provide.
However, the ladies that were my niece's regular carers for only
a short time were fantastic. They made my niece feel relaxed and reassured, they dealt with her in a kind and compassionate manner.
It's rare that you come across the right people in this industry but I can honestly say that we definitely found them here at Care 4U Services.
Would like to say a massive thank you to the carers for their care.
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Review from Frankie D (Client) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care 4U have been my sole carers now since 2019, our third year their services just gets better and better, the standard of care improves all the time, their ongoing commitment to us the service users.
Communication is great, great life skills from all carers.
Safeguarding is the best, they take our
views into account always.
Excellence in domiciliary care.
Credit in personal and infection control.
100% knowledge in care management.
Outstanding, empathy, diversity, kindness, equality.
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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Care 4U Services (Midlands) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.596 for Care 4U Services (Midlands) Ltd is calculated as follows: ( (75 Excellents x 5) + (18 Goods x 4) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 99 Ratings = 4.596
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care 4U Services (Midlands) Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Rozmina

Rozmina Pabani

Job Title: Registered Manager Joined: 2015

Rozmina Pabani is the Registered Manager of Care 4U Services (Midlands) Limited and brings over a decade of experience in both domiciliary care and care home management in the UK and Canada. Her background includes advanced qualifications equivalent to NVQ Level 5 and Level 7 in Health and Social Care, allowing her to lead the service with strong clinical understanding and a commitment to safe, person-centred practice.


Rozmina is known for her calm, structured and detail-focused approach to managing care. She works closely with clients, families and staff to ensure that care plans are clear, tailored and responsive to individual needs. Her leadership style emphasises dignity, respect and reliability, alongside continuous improvement and robust quality assurance.


Under her guidance, the agency places a strong emphasis on staff training, communication, and maintaining high standards of professionalism. Rozmina is dedicated to ensuring that every individual receiving support feels listened to, valued and supported in their own home.

Manpreet

Manpreet Sagoo

Job Title: Care Coordinator Joined: 2025

Manpreet, known to many as “Nikki,” is a Care Coordinator at Care 4U Services (Midlands) Limited. She joined the agency in September 2025, bringing with her more than ten years of experience working within the care sector. Before relocating to the Midlands, she worked in London in a variety of community support and coordination roles, gaining extensive insight into the day-to-day realities of delivering safe, reliable and person-centred care.


As a Care Coordinator, Manpreet plays a key role in organising care visits, supporting staff and ensuring that each individual receives the right level of support at the right time. She is known for her approachable manner, strong communication skills and commitment to maintaining consistency for clients and their families.


Her experience allows her to respond calmly to changing needs and to work closely with the wider team to ensure that care plans are followed accurately. Manpreet is dedicated to creating smooth, well-structured schedules and supporting carers so they can deliver high-quality care in the community.

Frequently Asked Questions about Care 4U Services (Midlands) Ltd

What Type of Services does Care 4U Services (Midlands) Ltd offer?

Care 4U Services (Midlands) Ltd offers Home Care.

How many Carers does Care 4U Services (Midlands) Ltd employ?

Care 4U Services (Midlands) Ltd employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care 4U Services (Midlands) Ltd to verify any information. View our terms and conditions. Care 4U Services (Midlands) Ltd has an Enhanced Service - more info.