Care 4U Services (Midlands) Ltd

325 Highfield Road, Hall Green, Birmingham B28 0BX
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9.6 35 Reviews
  • Care 4U Services (Midlands) Ltd, Birmingham
Care 4U Services is a domiciliary care provider providing a wide range of care and support services, in Birmingham and the surrounding area, tailored to each individual’s requirements.

Their care workers are compassionate and treat every person they care for with dignity and respect.

They offer a whole range of care from dementia care to domestic help as well as care for people with physical disabilities and learning disabilities.

Care4U Services enables people to stay living in their own homes with support so they can stay as independent as possible.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Transportation Service

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £16.20

These prices are only a guideline, please contact Care 4U Services (Midlands) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Care 4U Services (Midlands) Ltd

Person in charge

  • Rozmina Pabani (Manager)

Care 4U Services (Midlands) Ltd Reviews (35)

9.6

Care 4U Services (Midlands) Ltd has a Review Score of 9.6 (9.570) out of 10, based on 16 reviews in the last 2 years.
Over all time Care 4U Services (Midlands) Ltd has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Care 4U Services (Midlands) Ltd
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Total of 35, showing 1-20
Review from Maureen R (Friend of Client) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Care4U took over from Birmingham City Council in the care of our friend she has become much happier and more content. Whilst all of her carers are very professional and friendly one in particular has managed to gain her trust to the point where she allows personal care to be carried out. Before
this it was practically impossible. This is the reason a carpet burn on her heel was noticed recently after our friend was complaining about pain in her leg for a few weeks. She is now under the care of the District Nurses.
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Review from Robert B (Son of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother started using the services of Care 4 You from August 2019 following a period in hospital until June 2025 when my mother passed away. During the whole of that time the carers that visited my mother treated her with kindest and respect. The management team were also first class and it seemed
any problem that may have arisen was always sorted without any fuss. I would highly recommend the company.
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Review from Elizabeth T (Sister of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your carers visited our dear sister and friend from July 2024 until November 2024. Each and everyone of them were so respectful and caring and we valued their support at a very difficult time. They were efficient, friendly, and helpful. Thank you so much.
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Review from Paula B (Daughter of Client) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has had this service for a while now and we cannot fault the care or management of the company. All of the carers are kind and caring, nothing seems too much trouble. The ladies have all been hard working and respectful too. Would recommend highly.
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Review from K B (Daughter of Client) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
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Review from Mark H (Brother of Client) published on 21 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The service commenced in July as my brother moved into a new property:
Different carers visited one deserves special praise, she was proactive in getting my brother into good habits. I met her and her attitude is spot on.
The App is a good way to see the visits and the points covered.
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Review from Heather D (Daughter of Client) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been receiving care from Care 4U for the last few months now - I was worried at first because she has received such bad care in the past. I needn't worry! From the moment we met one member of staff we knew Mum would be looked after better than ever before. I am able to get in touch with someone
24 hours a day if I have any worries if mum has a favourite carer then she's been able to see her more frequently and, when she had an emergency at home a couple of days ago, in between the carers normal visits, I just messaged Sonia who got one of mum's carers back out to her within minutes... I can't tell you how much that meant to us both - we have NEVER experienced anything like this before. Her carers see her 4 times a day, they are lovely, kind, clean, and tidy, and will do anything to help, mum genuinely likes them, and they are always on time or within 30 minutes of it (at times to suit my mum, not the care company).
Brilliant caring company...
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Review from T W (Daughter of Client) published on 8 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
We terminated our contract with Care4U Services Hall Green via email giving a week's notice. Their manager's response to my email was that it was okay as they require a week's notice, but what she can do is terminate as of the following day. This was their attitude towards the cancellation of their
services.
To make matters worse despite agreeing their last day of service to be on a Monday, they were a no-show. Having realised the carer was a no-show to administer my mum's medication that morning, I emailed the manager asking if they were going to attend for the remaining visits that day. She discarded the discussion thread so as not to reply to my question. It was apparent they were not going to attend to my mother's needs that day and they didn't! To make matters worse, they actually invoiced us for services for that day they didn't attend! Poor service. I advise you to find a more reliable and caring care provider/service elsewhere!
Reply from Shaquille Pabani, Managing Director at Care 4U Services (Midlands) Ltd

I am sorry you feel as you do but I think you need to read your emails. On the 22nd of April, you asked to cancel the package as of the 28th of April, which is a Sunday. I responded you your email saying that was fine. I have double checked and carers did go to the visit on the 28th of April which was the last Sunday of the service. Further, I asked if you would like the package terminated the next day as you were a private client and because your Mom was refusing all care and we were only giving medication which you were going to take over, I thought this would save you money. This was more said out of compassion. I did not receive your email on the following day as I was out of the country but you do have our 0800 number which is 24 hours and you could have called that number.

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Review from M S (Client) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, reliable service. Kind caring staff who help me maintain my life with independence and dignity as much as possible.
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Review from Lorraine H (Daughter-in-law of Client) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care and carers that my mother-in-law receives. They look after her very well and she looks forward to seeing them. The carers are always very pleasant and treat my mother-in-law with kindness. The only thing we find that on occasion the times which are 8am, 12 noon, 4pm
and 8pm are not always adhered to, but that is the only thing.
Overall we couldn't be happier with the service provided and all the ladies should be praised for their hard work.
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Review from C E (Next of Kin) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care that come in to see the client are very good, they are compassionate and care for their clients. They make sure her needs are met. They buy her fish and chips and eat lunch with her, which she enjoys.
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Review from Alan J (Client) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the support I am getting from all the carers, they do a brilliant job. They come out in all weathers, where doctors never come out.
Thank you very much.
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Review from P B (Client) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are really kind and nothing is too much. I would recommend this company to anyone.
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Review from Reginald G (Husband of Client) published on 20 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints at all. They have been very helpful, so God bless them.
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Review from Carl B (Son of Client) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Punctual, caring, helpful, and always willing to change appointment time if unavailable at short notice.
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Review from Maria R (Daughter of Client) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team cared for my dad during the last few weeks of his life. They were truly amazing and made those few weeks far easier for the family. They treated my dad with so much respect and dignity, going over and above to ensure he was well cared for. The carers are very hard working and gentle. They also
checked in on my mum. They are really very special, kind and compassionate ladies and I would highly recommend to anyone. Thank you team so much for everything you did.
Reply from Shaquille Pabani, Managing Director at Care 4U Services (Midlands) Ltd

Thank you for your positive review. We’re glad that you had an excellent experience with our team!

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Review from V F (Aunt of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time we have used carers and we were very apprehensive and worried that the care provided would meet our expectations.
The care and love you give to a loved one is very hard to be expected of someone else to provide.
However, the ladies that were my niece's regular carers for only
a short time were fantastic. They made my niece feel relaxed and reassured, they dealt with her in a kind and compassionate manner.
It's rare that you come across the right people in this industry but I can honestly say that we definitely found them here at Care 4U Services.
Would like to say a massive thank you to the carers for their care.
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Review from Frankie D (Client) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care 4U have been my sole carers now since 2019, our third year their services just gets better and better, the standard of care improves all the time, their ongoing commitment to us the service users.
Communication is great, great life skills from all carers.
Safeguarding is the best, they take our
views into account always.
Excellence in domiciliary care.
Credit in personal and infection control.
100% knowledge in care management.
Outstanding, empathy, diversity, kindness, equality.
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Review from Caroline D (Daughter of Client) published on 17 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came home from hospital frail and not interested in eating and very low, and after encouragement, care and compassion from the team she has started to improve. I would like to thank her carer in particular as she has been with my mother from the beginning and has built a really good relationship
with her (especially as she can be quite difficult at times). My mother doesn’t take to people easily and it’s lovely to see her communicating with her carer in particular and the rest of the carers alike, she is encouraged to eat and all her needs are taken care of such as washing and dressing and the care given is exemplary.
Whenever I contact the office my requests are always dealt with sympathetically and professionally by the manager, who will also offer advice and recommendations if I need any.
I am so glad that we choose Care 4U (Midlands) Ltd, fantastic team, thank you.
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Review from Shahina S (Niece of Client) published on 11 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care 4U Services have provided outstanding services for my aunty, especially one of the carers who has been in touch checking if everything is ok, there is another key worker who is an asset to the organisation she has made my aunty so happy with her outstanding care, dedication and very kind character
I couldn't ask for anything more than what she does for them. I have personally met her and thought she was the best carer they have had since coming out from the hospital. I highly recommend Care 4U to anyone as they are designed for the specific needs of every individual wow.
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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Care 4U Services (Midlands) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.570 for Care 4U Services (Midlands) Ltd is calculated as follows: ( (69 Excellents x 5) + (18 Goods x 4) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 93 Ratings = 4.57
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care 4U Services (Midlands) Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Rozmina

Rozmina Pabani

Job Title: Compliance Director Joined: 2005

Rozmina Pabani

Frequently Asked Questions about Care 4U Services (Midlands) Ltd

What Type of Services does Care 4U Services (Midlands) Ltd offer?

Care 4U Services (Midlands) Ltd offers Home Care.

How many Carers does Care 4U Services (Midlands) Ltd employ?

Care 4U Services (Midlands) Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care 4U Services (Midlands) Ltd to verify any information. View our terms and conditions. Care 4U Services (Midlands) Ltd has an Enhanced Service - more info.