9 Ash Court, Parc Menai, Bangor, LL57 4DF
Group : Abacare
Person in charge: Ffion Evans (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 600
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care and Social Services Inspectorate Wales* Report on Abacare Bangor: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
Abacare Bangor has a Review Score of 8 (8.000)
The Review Score of 8 (maximum of 10) for Abacare Bangor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Abacare Bangor in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Abacare Bangor is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Abacare Bangor is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Mary H (Daughter of Client) on Sunday 13 August 2017. Relates to May 2017.
Abacare staff have cared for my mum for nearly two years before she died at the end of May 2017. Two of them visited three times a day. All those who came to look after her were kind, professional and very competent. They were dedicated and turned up whatever the weather, whatever the day including Christmas Day. We were never left without support. For me, living in Manchester, it was so important to know my sister, her full time carer, had such wonderful support, relieving her of those duties that had become so difficult as the health of our mother deteriorated. I can only say thank you from the bottom of my heart.
How likely would you be to recommend Abacare Bangor? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Don't Know
Amanda Dingli, Recruitment & HR Officer at Abacare Bangor responded to this review on 14 Aug 2017:
We were delighted to read your review of our service, particularly that our carers made a difference to your sister and the care that your mother received. Thank you for highlighting the important and valued work that our carers carry out on a daily basis. They really are special people and it's wonderful to see them applauded and celebrated by you. From all of us at Abacare, we thank you for taking the time to review our service.