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Abacare Locations (5)
Abacare Ystradgynlais
Unit 300, Ystradgynlais Business, Ystradgynlais, Swansea SA9 1BS
Abacare Ebbw Vale
2.5
1 review
Access 465, Rassau Industrial Estate, Rassau, Ebbw Vale NP23 5SD
Abacare Abercynon
8.0
2 reviews
Ty Cynon, Navigation Park, Abercynon, Mountain Ash CF45 4SN
- Care Provided
- Live-in Care
Abacare Newtown
St Davids House, New Street, Newtown SY16 1RB
- Care Provided
- Live-in Care
Abacare Bangor
1 review
Unit 9 Llys Onnen, Ffordd Y Llyn Parc Menai, Bangor LL57 4DF
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
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Abacare Reviews (4)
Reviews posted for members of Abacare
Review of
Abacare Abercynon
from Julie P (Daughter of Client) published on 22 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Exceptional service.
Friendly. Professional and very caring.
I cannot express how grateful we as a family are for the care and support you have provided for mum.
Would like to express our gratitude and thanks to all of you from the management to the carers.
Friendly. Professional and very caring.
I cannot express how grateful we as a family are for the care and support you have provided for mum.
Would like to express our gratitude and thanks to all of you from the management to the carers.
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
Review of
Abacare Ebbw Vale
from J E (Partner of Client) published on 11 December 2023 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Only thing I can say is that the carers are great but the office could never keep to a regular timetable or even hear you complain. They always kept changing times from day to day and whenever you want to make a complaint it just fell on deaf ears.
Reply from K.S., Regional Manager at Abacare Ebbw Vale
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
Review of
Abacare Abercynon
from Ann W (Daughter of Client) published on 26 July 2018 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
I have been using Abercare since February 2018. Times of calls were agreed and a request for timesheets to be emailed to me weekly with times and names of carers calling. I received one week's sheet but no more lists have been sent out. I now have to rely on the staff to inform me who is doing what
call at what time.
The office change times of calls as and when they want without any notification to the client - this is not being helpful to the client or the family who work their daily life around the staff calling. Trying to contact the office is no easy task either. Continuity of staff is another issue with really good staff leaving the service to move to another company. Abercare have some very good staff but have also lost very good staff.
The office change times of calls as and when they want without any notification to the client - this is not being helpful to the client or the family who work their daily life around the staff calling. Trying to contact the office is no easy task either. Continuity of staff is another issue with really good staff leaving the service to move to another company. Abercare have some very good staff but have also lost very good staff.
Reply from Amanda Dingli, Recruitment & HR Officer at Abacare Abercynon
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
Review of
Abacare Bangor
from Mary H (Daughter of Client) published on 14 August 2017 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Abacare staff have cared for my mum for nearly two years before she died at the end of May 2017. Two of them visited three times a day. All those who came to look after her were kind, professional and very competent. They were dedicated and turned up whatever the weather, whatever the day including
Christmas Day. We were never left without support. For me, living in Manchester, it was so important to know my sister, her full time carer, had such wonderful support, relieving her of those duties that had become so difficult as the health of our mother deteriorated. I can only say thank you from the bottom of my heart.
Reply from Amanda Dingli, Recruitment & HR Officer at Abacare Bangor
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
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Awards / Recognitions (0)
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Abacare own 5 Agencies.
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