Abacare Abercynon

Exceptional service.
Friendly. Professional and very caring.
I cannot express how grateful we as a family are for the care and support you have provided for mum.

Would like to express our gratitude and thanks to all of you from the management to the carers.

I have been using Abercare since February 2018. Times of calls were agreed and a request for timesheets to be emailed to me weekly with times and names of carers calling. I received one week's sheet but no more lists have been sent out. I now have to rely on the staff to inform me who is doing what call at what time.

The office change times of calls as and when they want without any notification to the client - this is not being helpful to the client or the family who work their daily life around the staff calling. Trying to contact the office is no easy task either. Continuity of staff is another issue with really good staff leaving the service to move to another company. Abercare have some very good staff but have also lost very good staff.