Caremark Mid Sussex & Crawley

Suite 4, JYW House, Bridge Road, Haywards Heath RH16 1UA
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8.2 10 Reviews
  • Caremark Mid Sussex & Crawley, Haywards Heath
From the Caremark office based in Haywards Heath, the team operate across Mid-Sussex and Crawley.

The Managing Directors have lived in the local area for many years and with the help of their team pride themselves on providing a first class service to customers. Following inspection, their services received an 'Outstanding' award in July 2018.

Their main focus is:

To allow customers to remain living in their own homes while promoting independence and safety.

Respecting all customers dignity, beliefs and values.

Developing and supporting Care workers.

Delivering the highest level of care and support.

Caremark Mid Sussex and Crawley can offer the following services:
Personal care and support at home.
Meal preparation and shopping trips.
Companionship.
Medication prompting.
Supporting daily routines.
Respite.
24 hour Live-in care.
Show Caremark Mid Sussex & Crawley on the Map

Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Fee's available on request

Good to Know

Group/Owner

Person in charge

  • Sarah-Louise White (Managing Director)

Caremark Mid Sussex & Crawley Reviews (10)

8.2

Caremark Mid Sussex & Crawley has a Review Score of 8.2 (8.167) out of 10, based on 2 reviews in the last 2 years.
Over all time Caremark Mid Sussex & Crawley has 10 reviews.

Overall Experience
  • 7
  • 3
  • 0
  • 0
  • 0
Date Published
  • 10
  • 0
  • 1
  • 2
  • 8
Reviewer Connection to Caremark Mid Sussex & Crawley
  • 8
  • 1
  • 1
Total of 10, showing 1-10
Review from Celia H (Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
One member of staff in particular is really nice and very polite to me and all of my carers are excellent and treat me very well. I am very satisfied. Caremark is considerate company and they put my needs first and look after me very well and nicely. I have no complaints at all, I am very satisfied.
Reply from Sarah White, Registered Manager / Director at Caremark Mid Sussex & Crawley

Thank you so much or your lovely comments. As a manager, it's really nice to hear the staff are treating you well and as a company we are putting your needs first.

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  • Treated with Dignity
  • Value for Money
Review from Susan T (Client) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all carers understanding, patient and very caring to all my needs.
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  • Treated with Dignity
  • Value for Money
Review from J W (Wife of Client) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We enjoyed having the help required for my husband for two and a half years. The girls (and men) were always friendly, efficient and, importantly, respectful which enabled my husband to keep his dignity and this was very important to me.
In the last few months, they remained as above while having to
do everything for him and for some they were able to show him love too, which again was so very special. I, and the family, will always be very grateful to the whole team who took such good care of us all.
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Review from C M (Client) assisted by family/friend published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first thing I'd like to say is how much my confidence has grown since I've been having these carers. All of the carers are cheerful, kind, helpful, reassuring and encouraging. They brighten up my day.
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Review from Caroline F (Daughter of Client) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother receives a care package of 4 care calls a day, with 2 carers at each care call. The care that my mother receives from Caremark is excellent and every carer that walks through my mother's door goes above and beyond their roles as carers. The office staff and management have at all times supported
both my mother and me with situations that I could not have been able to deal with on my own. The service delivered throughout the world pandemic has been more than excellent. I would like to add that my mother had Covid 19 in January and it is because of the carer's quick actions along side paramedics in my view saved my mother's life. I personally do not think that care being delivered in the community is given the recognition that it deserves. They are my mother's and my heroes.
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Review from Daphne W (Client) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a client of Caremark for about eighteen months and have been very happy with their service. They always arrive for their appointments and on the rare occasion they have been unable to come they always send a substitute, you are never left without help. I have found all staff pleasant and
helpful, they are neatly turned out and groomed. Over the time they have visited we have become good friends and I look forward to their daily visits. It feels like I belong to one big family and am very pleased that Caremark are looking after me.
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Review from Gillian P (Client) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like my care company as they give me companionship and remind me to take my medication. They have all been very friendly and help me with a few problems.
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Review from Joyce S (Client) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the carers very caring and always cheerful and do what they can to make our lives as comfortable as possible. Always asking if there is anything else they can do. They like to have a chat and a joke, also when they come in they always ask how we are.
Well done Caremark.
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Review from Lore H (Client) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the carers of Caremark they cover my needs to my wishes.
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Review from Ian W (Client) published on 20 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my opinion Caremark, Mid Sussex are a first class care company and I have been impressed with the attention to detail in ensuring a professional and caring approach to all that they do. They have outstanding staff supported by ongoing training and an efficient office back up.
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Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Caremark Mid Sussex & Crawley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Caremark Mid Sussex & Crawley is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Mid Sussex & Crawley is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (2)

Susan

Susan Hills

Job Title: Owner & Managing Director

I decided to buy a care business because I wanted a business that made a difference in people’s lives. I worked in mental health for many years supporting clients in the community ranging from depression and anxiety to Schizophrenia and bipolar disorder. I also experienced care workers first-hand, when they were caring and supporting my mother-in-law.
I am surrounded by a wonderful team that keeps things running smoothly. All of whom have been caring workers previously and so understand the challenges and rewards of this role.
Finally, and most importantly, I am humbled by the amazing commitment of our team of community care workers at Caremark Mid Sussex and Crawley – many of whom have been with us for over 7 years. To me, that says something about what we do.

Sarah-Louise

Sarah-Louise White

Job Title: Managing Director Joined: 2008

Sarah was Caremark Mid Sussex & Crawley's first Care Assistant and has continued working with the company and is now Director.

Frequently Asked Questions about Caremark Mid Sussex & Crawley

What Type of Services does Caremark Mid Sussex & Crawley offer?

Caremark Mid Sussex & Crawley offers Home Care.

How many Carers does Caremark Mid Sussex & Crawley employ?

Caremark Mid Sussex & Crawley employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Mid Sussex & Crawley to verify any information. View our terms and conditions. Caremark Mid Sussex & Crawley has an Enhanced Service - more info.