Caretree Ltd

Caretree have provided care for my parent for over two & a half years following a stroke which altered their mobility & speech such that they were no longer independent in a rural location. This was initially 4 visits/day but has fluctuated over the period (2 visits/day when things improved then reverted to 4 visits/day after another stroke & is now live in care). Throughout the period the carers and admin/management have been supportive &, when a few issues arose, were receptive to discussing how best to address these with a combination of changes from both parties to provide more targeted support for someone with aphasia & hearing loss. We have appreciated the provision of several regular carers who not only invariably visit at the scheduled time but have got to know my parent's "little ways" (regarding mealtimes & personal care) & how to brighten their day.

My mum has been using Caretree for around 3 months now. She is nearly 90 and has dementia but with their help is living in her own home. After some initial reluctance to accept help, she is now very happy to have carers. In particular I think she loves the friendly morning chat and having a hand with some of the jobs around the house and her personal care. Caretree have a really helpful app which lets me check on the care given each day. They are very good at flagging any issues, and will sometimes email or ring me if they have any concerns or questions. I can also easily get in touch and request updates to her care plan if required. Recently she was unwell during the carer's visit and her carer stayed late to make sure she was ok, which I was very grateful for. It's a huge help for me and great peace of mind to know someone is checking on her every day. Her carers are lovely and she is very fond of them.

I was recommended Caretree by some good friends of mine. Who had used the company in the past and had nothing but praise for them.

Thank you

All carers had a good manner and were respectful., sympathetic and cheerful. The administrative staff were helpful but there is room for improvement in communication: schedules and carers were frequently changed without prior notification. Otherwise we have been very satisfied with the standard of care.

As for domestic issues like cleaning and cooking, she is not that efficient. Good but not thorough, there is room for improvement .

My dad is cared for in his home, by an amazing, wonderful live-in Carer from Caretree. Both the agency and the carer are endlessly kind, supportive and intuitive of both my father's needs as well as mine. Dad is treated with dignity at all times, his needs are understood and met with homely personal contact, whilst professional standards and considerations remain paramount for both carer and all Caretree personnel. Contact between the carer and agency, with care notes shared with family via an 'app' are invaluable and reassuring. Live-in care was a leap in to the unknown, but we were gently led through with honesty and openness. On behalf of all of our family, we thank Caretree and Dad's incredible carer, we are delighted to highly recommend.

We are extremely pleased with the care our adult daughter receives. Every effort is made to understand her complex condition, match suitable carers to support, and deal quickly with issues as they arise.

We feel well listened to by management and are able to raise any concerns, knowing they will be taken seriously and addressed appropriately. Highly recommended.

Caretree came highly recommended to me, and I can see why. From the first meeting with the care manager I felt I could go on holiday with confidence knowing my husband would be given excellent care. Over a 2 week period he saw 10 different carers and thought they were all wonderful. He looked fresh and alert on my return and was full of praise for the carers. He also enjoyed chatting with them which was good to hear because he is a recluse. I will definitely be using Caretree again and would highly recommend them.

I am impressed with the thoughtful care Dad receives on a day to day basis and the interactions with family as new needs arise. The staff have a list of activities to do each day and then record any issues through an app to ensure continuity of care. I am thrilled with the level of support caretree provide to ensure Dad can remain in his own home.

I am very happy that Mum is being cared for by Caretree carers and would happily recommend them to others.

I have been a client of Caretree for seven years and have always found the carers to be dedicated, courteous and thoroughly professional. The carers have, in turn, been supported by admin staff who also provide an excellent service to me as the client.

They are very quick to respond to questions, even out of hours and are reliable with their time slots. We appreciate the help you give her and she does too :-)

No job is too big they all go above and beyond.

Office staff are always there to help whatever your problem is.

I personally highly recommend Caretree.