What Type of Services does Midsomer Homecare offer?

Midsomer Homecare offers Home Care.

How many Carers does Midsomer Homecare employ?

Midsomer Homecare employs 35 carers.

Midsomer Homecare, 125 High Street, The Island, Midsomer Norton, Radstock, Bath & North East Somerset BA3 2HN

Midsomer Homecare

125 High Street, The Island, Midsomer Norton, Radstock BA3 2HN

5 Reviews

Care Provided

Types of Home Care

Visiting Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Order by:

Review from Sharon A (Stepdaughter of Client) published on 14 October 2021
Submitted via Website • Report

Overall Experience

My stepfather received excellent care from all carers who visited him. He was treated with respect and great kindness which certainly helped make the end of his life more comfortable. I found all office staff to be helpful and supportive. I would not hesitate to recommend this care agency.

Reply from Pam Dunn, Operations Director at Midsomer Homecare

Thank you so much for your kind words. It was a pleasure to provide care and support to your stepfather.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M J (Daughter of Client) published on 31 July 2020
Submitted via Website • Report

Overall Experience

Very unpleasant office staff towards myself and my family. Always tried to cause conflict for my family members who had concerns about the lack of care plan being updated along with a lack of knowledge of my mothers care needs. Ignored her expression of females only for personal care. She expressed

she wanted to leave this care home, only to receive a phone call the same day and they terminated her care. She was faced with being taken into a care home that same day. They have no compassion or dignity and no respect. Failed to chart her water intake. Failed to notify myself and family when she was becoming very ill through COVID. They ignored carers expressing concerns. Refused to do anything to improve helping her needs. Would not recommend end of life care from this company. Staff fight against each other and complain to her about the next client they are going to. She was with this company for ten years and we have seen over the years how bad this company is run. Please choose wisely for professional care, not just the talk they claim they do.

Reply from Pam Dunn, Operations Director at Midsomer Homecare

We feel that this review has only been written to try to harm Carewatch Bath’s reputation. We provided care for this service user for 10 years, and the relationship between the client and staff was very good. Unfortunately, the family got increasingly more aggressive towards our office staff because we followed the wishes of the client and not them. The family would not accept that it was the client's right to make decisions, even if they were opposed to the family’s wishes. Any medical intervention that was organised by us was with the client's consent and not reported to the family if we were requested not to do so by the client. The care package became untenable due to family demands and abusive phone calls. We have a zero-tolerance to abuse at Carewatch Bath and that includes towards our staff. This was a regrettable situation for the client and the staff and we worked with social services to support the client until a new care provider was commissioned.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mandy P (Niece of Client) published on 20 August 2019
Submitted via Website • Report

Overall Experience

Wonderful carers who treated my aunt with dignity and respect. Thoughtful and considerate on every visit, they really cared.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith P (Client) assisted by family/friend published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience

Excellent service

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Client) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience

I am very happy with the staff and quality care that I receive. Having to use a hoist my carers are very well trained and respect my dignity and wishes. The office and senior staff keep me informed of any changes and work well with other professionals to keep me well and as independent as possible in

my own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Midsomer Homecare