Review from Sharon A (Stepdaughter of Client) published on 14 October 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
My stepfather received excellent care from all carers who visited him. He was treated with respect and great kindness which certainly helped make the end of his life more comfortable. I found all office staff to be helpful and supportive. I would not hesitate to recommend this care agency.
Reply from Pam Dunn, Operations Director at Midsomer Homecare
Thank you so much for your kind words. It was a pleasure to provide care and support to your stepfather.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M J (Daughter of Client) published on 31 July 2020
Submitted via Website • Report
Overall Experience1.0 out of 5
Very unpleasant office staff towards myself and my family. Always tried to cause conflict for my family members who had concerns about the lack of care plan being updated along with a lack of knowledge of my mothers care needs. Ignored her expression of females only for personal care. She expressed
she wanted to leave this care home, only to receive a phone call the same day and they terminated her care. She was faced with being taken into a care home that same day. They have no compassion or dignity and no respect. Failed to chart her water intake. Failed to notify myself and family when she was becoming very ill through COVID. They ignored carers expressing concerns. Refused to do anything to improve helping her needs. Would not recommend end of life care from this company. Staff fight against each other and complain to her about the next client they are going to. She was with this company for ten years and we have seen over the years how bad this company is run. Please choose wisely for professional care, not just the talk they claim they do.
Reply from Pam Dunn, Operations Director at Midsomer Homecare
We feel that this review has only been written to try to harm Carewatch Bath’s reputation. We provided care for this service user for 10 years, and the relationship between the client and staff was very good. Unfortunately, the family got increasingly more aggressive towards our office staff because we followed the wishes of the client and not them. The family would not accept that it was the client's right to make decisions, even if they were opposed to the family’s wishes. Any medical intervention that was organised by us was with the client's consent and not reported to the family if we were requested not to do so by the client. The care package became untenable due to family demands and abusive phone calls. We have a zero-tolerance to abuse at Carewatch Bath and that includes towards our staff. This was a regrettable situation for the client and the staff and we worked with social services to support the client until a new care provider was commissioned.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mandy P (Niece of Client) published on 20 August 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
Wonderful carers who treated my aunt with dignity and respect. Thoughtful and considerate on every visit, they really cared.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Judith P (Client) assisted by family/friend published on 3 January 2017
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Excellent service
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J W (Client) published on 8 December 2015
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am very happy with the staff and quality care that I receive. Having to use a hoist my carers are very well trained and respect my dignity and wishes. The office and senior staff keep me informed of any changes and work well with other professionals to keep me well and as independent as possible in
my own home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
20 Dec 2019
Overall
Good
Caring
Outstanding
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Midsomer Homecare
What Type of Services does Midsomer Homecare offer?
Midsomer Homecare offers Home Care.
How many Carers does Midsomer Homecare employ?
Midsomer Homecare employs 35 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Midsomer Homecare to verify any information. View our terms and conditions. Midsomer Homecare has an Basic Service - more info.
