Kings Chambers, 197-201 Streetly Road, Erdington, Birmingham B23 7AJ
Franchise of : Carewatch Care Services
Person in charge: Angela Mott (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 80
Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Risk Assessments in the Home
Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Carewatch (North Birmingham): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Carewatch (North Birmingham) has a Review Score of 6.5 (6.500)
The Review Score of 6.5 (maximum of 10) for Carewatch (North Birmingham) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Carewatch (North Birmingham) in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Carewatch (North Birmingham) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 1.5 Points relating to the number of positive Reviews for Carewatch (North Birmingham) is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Ken G (Husband of Client) on Wednesday 30 March 2016. Relates to March 2016.
My wife has received home care from Carewatch for over a year. She needs help with all her personal care, and because she suffers from both Parkinson’s and Severe Dementia, she is frail, susceptible to falling, and needs someone with her all the time. We have two regular carers assisting her during the week for most of each day. They are so gentle and patient, and at encourage her to do things for herself whenever possible – truly professional. It is easy to tell how good they are when I see her smiling bright and chirpy each day
Carewatch have also arranged to provide 24-hour care for periods of two and three weeks. This has been invaluable as I have been able to take much needed breaks, knowing that she will be cared for by familiar people who we have confidence in, and she is cared for in familiar surroundings. I do not know how we would manage without Carewatch – we would not manage. They do deserve more than five stars, and I would recommend them highly.
How likely would you be to recommend Carewatch (North Birmingham)? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent