Castle Care Teesdale Ltd

17 Harelands Courtyard, Moor Road, Melsonby, Richmond DL10 5NY
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8.5 5 Reviews
  • Castle Care Teesdale Ltd, Richmond
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Castle Care Teesdale Ltd

Person in charge

  • Tracey Elliott (Registered Manager)
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Castle Care Teesdale Ltd Reviews (5)

8.5

Castle Care Teesdale Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Castle Care Teesdale Ltd has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 1

Date Published

5
2
2
2
3

Review from David K (Client) published on 8 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For nearly a year this company has provided me with care, during that period I have been visited by three different carers, all entered my property with a smile and a very pleasing disposition, all respected my property as if it were their own, the treatment and conversations are exceptional, all of
them felt like a member of my family, the house atmosphere is bright and cheerful, I have complete respect for all of them as persons . I have had carers before, but Castle Care provide top-quality individuals. They all give well over 100%. What more can you ask for? Thank you, three carers in particular, you all know who I mean.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A S (Daughter of Client) published on 4 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castle Care have been providing a "sitter" for my Dad for many months now in order to give Mum a break. They have gone out of their way to find someone who Dad actually enjoys spending time with and looks forward to sharing his biscuits with. The Assistant Manager and the team are easy to access and
have been as flexible as they can when the need arises which is really helpful. Thankyou all!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barry C (Son of Client) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castle Care has provided a daily visit to my father for the past 2 months.


He was, and is, very reluctant to accept any kind of help but he genuinely looked forward to his carer's daily visit.


We live a long way away but knowing that there was a caring person visiting every day lessened our concerns

considerably.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John W (Son of Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For 3 years my Father had excellent care from all carers.They were supportive to the family and willing to go the extra mile.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol N (Wife of Client) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

First of all, I was offered 12 hours of free care which I gladly accepted. However, this care company should be shut down. Twice they have left my husband unattended for a full day. The excuses are endless, and as far as "management" are concerned they are blameless. When they did show up, no records
were left of their call and my husband left in his incontinent state. No pads were changed, no records left.
My advice: don't trust them with your loved one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Castle Care Teesdale Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Castle Care Teesdale Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Castle Care Teesdale Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Castle Care Teesdale Ltd

What Type of Services does Castle Care Teesdale Ltd offer?

Castle Care Teesdale Ltd offers Home Care.

How many Carers does Castle Care Teesdale Ltd employ?

Castle Care Teesdale Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Castle Care Teesdale Ltd to verify any information. View our terms and conditions. Castle Care Teesdale Ltd has an Basic Service - more info.