Castle Care Teesdale Ltd

15E Redwell Court, Harmire Enterprise Park, Barnard Castle DL12 8BN

Owner : Castle Care Teesdale Ltd

Person in charge: Margaret Elliott (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Castle Care Teesdale Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.1 (maximum of 10) for Castle Care Teesdale Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Castle Care Teesdale Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.611 for Castle Care Teesdale Ltd is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) + (6 Very Poors x 1) ) ÷ 18 Ratings = 3.611

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Castle Care Teesdale Ltd is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.1 Castle Care Teesdale Ltd has a Review Score of 7.1 (7.111) from 3 Reviews

Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castle Care Teesdale Ltd?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Castle Care Teesdale Ltd

  • Son of Client/Service User
    2
  • Wife of Client/Service User
    1

Castle Care has provided a daily visit to my father for the past 2 months.

He was, and is, very reluctant to accept any kind of help but he genuinely looked forward to his carer's daily visit.

We live a long way away but knowing that there was a caring person visiting every day lessened our concerns considerably.

How likely would you be to recommend Castle Care Teesdale Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

For 3 years my Father had excellent care from all carers.They were supportive to the family and willing to go the extra mile.

How likely would you be to recommend Castle Care Teesdale Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

First of all, I was offered 12 hours of free care which I gladly accepted. However, this care company should be shut down. Twice they have left my husband unattended for a full day. The excuses are endless, and as far as "management" are concerned they are blameless. When they did show up, no records were left of their call and my husband left in his incontinent state. No pads were changed, no records left.
My advice: don't trust them with your loved one.

How likely would you be to recommend Castle Care Teesdale Ltd? Extremely Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   1 out of 5

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Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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