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Castle Care Teesdale Ltd

17 Harelands Courtyard, Moor Road, Melsonby, Richmond, North Yorkshire DL10 5NY
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Care Provided by Castle Care Teesdale Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Castle Care Teesdale Ltd
  • Private Owned

Person in charge

  • Tracey Elliott (Registered Manager)
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Castle Care Teesdale Ltd Reviews (5)

8.5

Castle Care Teesdale Ltd has a Review Score of 8.5 (8.5) out of 10, based on 2 reviews in the last 2 years. Over all time Castle Care Teesdale Ltd has 5 reviews.

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Review from David K (Client / Service User) published on 8 August 2025 Submitted via Website
Overall Experience

For nearly a year this company has provided me with care, during that period I have been visited by three different carers, all entered my property with a smile and a very pleasing disposition, all respected my property as if it were their own, the treatment and conversations are exceptional, all of them felt like a member of my family, the house atmosphere is bright and cheerful, I have complete respect for all of them as persons . I have had carers before, but Castle Care provide top-quality individuals. They all give well over 100%. What more can you ask for? Thank you, three carers in particular, you all know who I mean.

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Review from A S (Daughter of Client) published on 4 August 2025 Submitted via Website
Overall Experience

Castle Care have been providing a "sitter" for my Dad for many months now in order to give Mum a break. They have gone out of their way to find someone who Dad actually enjoys spending time with and looks forward to sharing his biscuits with. The Assistant Manager and the team are easy to access and have been as flexible as they can when the need arises which is really helpful. Thankyou all!

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Review from Barry C (Son of Client) published on 13 April 2018 Submitted via Website
Overall Experience

Castle Care has provided a daily visit to my father for the past 2 months.

He was, and is, very reluctant to accept any kind of help but he genuinely looked forward to his carer's daily visit.

We live a long way away but knowing that there was a caring person visiting every day lessened our concerns considerably.

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Review from John W (Son of Client) published on 22 January 2018 Submitted via Website
Overall Experience

For 3 years my Father had excellent care from all carers.They were supportive to the family and willing to go the extra mile.

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Review from Carol N (Wife of Client) published on 19 December 2016 Submitted via Website
Overall Experience
First of all, I was offered 12 hours of free care which I gladly accepted. However, this care company should be shut down. Twice they have left my husband unattended for a full day. The excuses are endless, and as far as "management" are concerned they are blameless. When they did show up, no records were left of their call and my husband left in his incontinent state. No pads were changed, no records left.

My advice: don't trust them with your loved one.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 July 2018
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Castle Care Teesdale Ltd.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Castle Care Teesdale Ltd

How many Carers does Castle Care Teesdale Ltd employ?

Castle Care Teesdale Ltd employs 30 carers.

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