Over all time Cheshire Homecare Services Ltd has 2 reviews.
Overall Experience
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Date Published
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Reviewer Connection to Cheshire Homecare Services Ltd
2
Total of 2, showing 1-2
Review from L M (Daughter of Client) published on 21 March 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
The care Cheshire Homecare Services provided for my mum was outstanding. She had motor neurone disease and as she cruelly declined in every way, she was mentally totally aware of what was going on. The carers started when her ability to wash and feed herself reached a point where we needed help, through
until she lost all mobility and all speech. The carers genuinely seemed to care for her and came in bright and cheerful, talking to her even when she could no longer talk back. By the end, when she couldn't even write or text, they still gave her their time and attention. As Mum's final days approached, CHS helped us tremendously with Social Services as SS refused to revisit her care package. CHS helped us to get her in the final respite care home. Mum died a few weeks later but throughout her dreadful illness, the carers treated her with kindness, consideration and respect. I would highly recommend them to anyone looking for a more personal approach to care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Shirley (Daughter of Client) published on 15 November 2019
Submitted via Website • Report
Overall Experience1.0 out of 5
Full of broken promises, do not follow instructions of care needed, absolutely appalling, wouldn't pay milk bottle tops, let alone £16 for half an hour care! I would really like to tell everyone what made us as a family not use this company, but because we challenged their competency, they withdrew
care. I would have thought it was more professional to resolve the issues with the family. But, they prefer to bin you off and move on to the next poor client!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
21 Mar 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
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There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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