CHS Homecare

Moorlands, The Moor, Melbourn, Royston SG8 6ED
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8.5 2 Reviews
  • CHS Homecare, Royston
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Good to Know

Owner

  • Cambridge Housing Society Ltd
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CHS Homecare Reviews (2)

8.5

CHS Homecare has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time CHS Homecare has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
2
2
2
0

Review from Lynn M (Daughter of Client) published on 4 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived in this lovely Independent Living Complex for about 3 years. She needed very little care when she arrived but as she has aged things have changed and, with the availability of flexible care packages at Moorlands, I'm delighted to say her needs have been met and she is able to stay living
in a place that she loves. Mum' s carers are employed by CHS and as there is very little turnover in staff, she has been able to build strong relationships and is very comfortable and confident with them all. As a family we are able to enjoy quality time with Mum and, when we can't be there, we can be confident that she is well looked after.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carl D (Son of Client) published on 4 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, CHS team at Moorlands, for the outstanding care you provide for my mum. Moorlands is more than just a place to live; it's her home, & the team are an extension of her family. Their warmth, kindness, & compassion have made a huge difference to her happiness & well-being.
Mum's care is exceptional,
thoughtful, respectful, & always delivered with dignity. I value the flexibility of care, which can be adjusted as needed, allowing her to stay independent while feeling safe & supported.
Moorlands has a truly welcoming atmosphere where mum feels free to be herself, surrounded by people who genuinely care. The friendly environment encourages social connection, & the inviting communal areas offer many chances to chat with friends, enjoy activities, & feel part of a vibrant community.
Mum loves her spacious, bright, & comfortable apartment, it's the perfect space to feel settled & at home.
Thank you, CHS & Moorlands, for all you do. Knowing my mum is happy means everything.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for CHS Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for CHS Homecare is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CHS Homecare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about CHS Homecare

What Type of Services does CHS Homecare offer?

CHS Homecare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CHS Homecare to verify any information. View our terms and conditions. CHS Homecare has an Basic Service - more info.