Classic Home Care Services Ltd

51 The Broadway, Stoneleigh, Epsom KT17 2JE

Classic Home Care Services Ltd are a Surrey-based provider, skilled in tailoring domiciliary packages for older people, while also being available for younger adults with a disability.

Clients receive their own individual care plan, based on personal budgets and designed to protect long-term well-being, with regular assessments to account for any personal or health related developments.

Live-in care services are available, including for post-hospital discharge, with all care workers experienced and fully vetted.

Owner : Classic Home Care Services Ltd

Person in charge: Sarah Redwood (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 70

Fees Guide: £22.00 to £25.00

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Situated close to Stoneleigh Railway Station

Visiting: Welcome visitors between 9am to 5pm Monday to Friday

Parking: 2 hours free parking outside on Stoneleigh Broadway

Latest Care Quality Commission* Report on Classic Home Care Services Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Classic Home Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Classic Home Care Services Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.479 for Classic Home Care Services Ltd is calculated as follows: ( (55 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 94 Ratings = 4.479

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Classic Home Care Services Ltd is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Classic Home Care Services Ltd has a Review Score of 9.5 (9.479) from 16 Reviews

Average Ratings

  • Excellent
    11
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Classic Home Care Services Ltd?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Classic Home Care Services Ltd

  • Client / Service User
    9
  • Daughter of Client/Service User
    2
  • Wife of Client/Service User
    2
  • Mother of Client/Service User
    1
  • Nephew of Client/Service User
    1
  • more

Classic Home Care provided a range of carers for me, post operation (December 17) then during recovery. Average level of service provided was high. One was excellent, others good, two/three others were fair, one was below that level. Overall I was happy with the service provided in a difficult period, personally. My wife supports this overall view. We will/would use Classic Home Care again.

How likely would you be to recommend Classic Home Care Services Ltd? Extremely Likely

Overall Standard

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Average Rating:   4 out of 5

Classic Care Services Ltd have enabled me to get out to Worcester and Epsom for shopping. It is nice when I have the same carer, as that gives me more confidence as I suffer with anxiety.

How likely would you be to recommend Classic Home Care Services Ltd? Don't know

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Average Rating:   4.5 out of 5

This agency is very professional and goes out of their way to assist me in the care of my daughter. We have been with them for 10 years now. All carers are highly trained and dedicated to their work.

My daughter gets on well with all of her regular carers. It is a great relief to me to know that I can leave my daughter in such safe hands.

How likely would you be to recommend Classic Home Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Sarah Redwood at Classic Home Care Services Ltd responded to this review on 16 May 2018:

Thank you for your kind words. It has been a pleasure to work with your daughter for such a long time.

I have so much admiration for all my carers. They are always smiling whatever the circumstances and nothing is too much trouble. I appreciate staff have difficulty rearranging times of carers visits and as long as I am informed in advance I am quite happy.

How likely would you be to recommend Classic Home Care Services Ltd? Extremely Likely

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Average Rating:   4.3 out of 5

Sarah Redwood at Classic Home Care Services Ltd responded to this review on 15 May 2018:

Thank you for taking the time to give your feedback.

I am very satisfied with the care I get from Classic Home Care Services. I have been with them for over four years. They do come once a week to shower me.

How likely would you be to recommend Classic Home Care Services Ltd? Likely

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Average Rating:   4.5 out of 5

Sarah Redwood at Classic Home Care Services Ltd responded to this review on 15 May 2018:

Thank you for providing your feedback, it is much appreciated.

Weekdays am, visits to shave, shower, dry, apply cream and dress (half an hour). The carers are all lovely and capable.
When we have occasion to phone the office, any dealings with the staff are always most pleasant.
We're very happy with the service overall.

How likely would you be to recommend Classic Home Care Services Ltd? Extremely Likely

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Average Rating:   4.2 out of 5

Sarah Redwood at Classic Home Care Services Ltd responded to this review on 15 May 2018:

Thank you for your feedback it is much appreciated.

Regular visits provide a consistent level of support. The carers make meals provide cream on feet to prevent them from drying out and provide basic household tasks as required.

How likely would you be to recommend Classic Home Care Services Ltd? Extremely Likely

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Average Rating:   4.6 out of 5

Sarah Redwood at Classic Home Care Services Ltd responded to this review on 15 May 2018:

Thank you for your feedback!

Very pleased with the level of services provided and skill of the care workers.
Overall would recommend.
Only issue and this does not happen often - they change the time of service and the person who is provided and do not inform me.

How likely would you be to recommend Classic Home Care Services Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Sarah Redwood at Classic Home Care Services Ltd responded to this review on 15 May 2018:

Thank you for your positive feedback. There will be occasions when we need to change care workers at the last minute due to sickness etc but we always provide a care worker within your agreed time slot.

We have been using Classic for almost 10 years providing daily, personal care in the mornings for my Husband with multiple sclerosis. The staff always been professional, caring, are well trained in manual handling and provide a high degree of continuity of care, so important for clients with complex needs. In April Classic provided live-in 24-hour care whilst I took a respite break for 5 days and it worked very well. The staff already knew my Husband and looked after him well enabling him to stay in his own home during my absence. Respite has now become a regular feature of our care package. We came to know of Classic through a client and we would certainly recommend them to anyone else in need of care.

How likely would you be to recommend Classic Home Care Services Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Sarah Redwood at Classic Home Care Services Ltd responded to this review on 15 May 2018:

Thank you for your feedback. It's lovely to hear the team make such a difference to your life.

All carers are very friendly and willing to do any job I have asked them to do for me. Charges are very high. I do not need much help but I have to pay the same as everyone else. I think there should be a scale of charges.

How likely would you be to recommend Classic Home Care Services Ltd? Likely

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Average Rating:   3.2 out of 5

Sarah Redwood at Classic Home Care Services Ltd responded to this review on 15 May 2018:

Thank you for your comments.

Although it seemed rather strange at first to have 8 - i.e., different carers, after the first two visits they knew where everything was and the client's requirements. We found the different carers a nice variety of personalities good for my Husband and myself. They were so quick to pick up our routine, very helpful and tidy. High standard of care - did not need reminding about the 3 different creams used on my Husband - quick to learn.

How likely would you be to recommend Classic Home Care Services Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

A steep increase in cost has resulted in a decline in service. Had to remind management that my Mother's washing had not been done for several months. Also, the staff are supposed to check the fridge to see if there is food and get ready meals out from the freezer. This is not always carried out. On many occasions, the carer is very late. They are supposed to come between 8.30 and to 9.00 am.

How likely would you be to recommend Classic Home Care Services Ltd? Neither Unlikely or Likely

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Average Rating:   3.5 out of 5

Sarah Redwood at Classic Home Care Services Ltd responded to this review on 15 May 2018:

Thank you for your comments. I know your concerns have now been dealt with.

We contacted Classic after a recommendation from a friend, as my Dad had terminal cancer, and needed professional care to stay at home. We had a recommendation of another more expensive company, but I didn't warm to the person who called me back, and they couldn't increase the days from 5 to 7 if necessary, so I went with Classic.

Classic were extremely professional, not pushy, very accommodating, and importantly very quick to set up a carer to come to us once we had signed the contract (I approached them on the Wednesday and the carer came on the Friday).

All the carers I met were truly amazing, and couldn’t have been kinder or more professional. They really gave my father the help and dignity he needed as well as doing household tasks to support my mother in the second hour. Highly recommended. It doesn't matter than the carer wasn't the same person each time, I think that can give more variety for the person receiving the care.

How likely would you be to recommend Classic Home Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Thank you for providing great care for my father. The carers are all so kind and professional and it's a huge relief knowing that he is being looked after by such a good team.

How likely would you be to recommend Classic Home Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Jenny Redwood, Director at Classic Home Care Services Ltd responded to this review on 12 Sep 2017:

Thank you for your lovely comments. We really value your comments and we will ensure your comments are passed to our care workers.
Many thanks.

Classic Home Care Services started looking after my aunt in April 2014. We started off with community calls and progressed to live in care as my aunt health deteriorated. Both office staff and care staff were always at hand when we needed them. They kept us informed at all times how my aunt was on a daily basis. They always treated aunt with respect and dignity. They always gave us piece of mind she was being well cared for.

How likely would you be to recommend Classic Home Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

The agency has provided a good domiciliary service to me and my wife over many years. Since July 2015 it has provided a full time service (live in care). This has greatly benefited both of us and much improved our living standard.

How likely would you be to recommend Classic Home Care Services Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

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