Classic Home Care Services Ltd

51 The Broadway, Stoneleigh, Epsom KT17 2JE
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9.3 38 Reviews
  • Classic Home Care Services Ltd, Epsom
Classic Home Care Services Ltd are a Surrey-based provider, skilled in tailoring domiciliary packages for older people, while also being available for younger adults with a disability.

Clients receive their own individual care plan, based on personal budgets and designed to protect long-term well-being, with regular assessments to account for any personal or health related developments.

Live-in care services are available, including for post-hospital discharge, with all care workers experienced and fully vetted.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £38
  • Weekly Live-in Care Fees: £1400 – £1750

Free assessment of your needs

These prices are only a guideline, please contact Classic Home Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Classic Home Care Services Ltd

Person in charge

  • Sarah Redwood (Manager)

Classic Home Care Services Ltd Reviews (38)

9.3

Classic Home Care Services Ltd has a Review Score of 9.3 (9.310) out of 10, based on 7 reviews in the last 2 years.
Over all time Classic Home Care Services Ltd has 38 reviews.

Overall Experience
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Date Published
  • 38
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Reviewer Connection to Classic Home Care Services Ltd
  • 16
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Total of 38, showing 21-38
Review from E S (Client) published on 27 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers who have been to me have been polite, caring and listened to my requirements.
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Review from Pat B (Client) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very happy with the carers provided. He enjoys a nice chat with them. I am very happy with the agency. I use the service on an ad-hoc basis and they are always very helpful and reliable.
Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your kind feedback. I will ensure it’s passed onto the care workers.

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Review from David T (Client) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Classic Home Care provided a range of carers for me, post operation (December 17) then during recovery. Average level of service provided was high. One was excellent, others good, two/three others were fair, one was below that level. Overall I was happy with the service provided in a difficult period,
personally. My wife supports this overall view. We will/would use Classic Home Care again.
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Review from Robina B (Client) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Classic Care Services Ltd have enabled me to get out to Worcester and Epsom for shopping. It is nice when I have the same carer, as that gives me more confidence as I suffer with anxiety.
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Review from Paula Jean M (Mother of Client) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This agency is very professional and goes out of their way to assist me in the care of my daughter. We have been with them for 10 years now. All carers are highly trained and dedicated to their work.


My daughter gets on well with all of her regular carers. It is a great relief to me to know that

I can leave my daughter in such safe hands.
Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your kind words. It has been a pleasure to work with your daughter for such a long time.

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Review from A C (Client) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the care I get from Classic Home Care Services. I have been with them for over four years. They do come once a week to shower me.
Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for providing your feedback, it is much appreciated.

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Review from J B (Client) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have so much admiration for all my carers. They are always smiling whatever the circumstances and nothing is too much trouble. I appreciate staff have difficulty rearranging times of carers visits and as long as I am informed in advance I am quite happy.
Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for taking the time to give your feedback.

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Review from Susan F (Client) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the level of services provided and skill of the care workers.
Overall would recommend.
Only issue and this does not happen often - they change the time of service and the person who is provided and do not inform me.
Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your positive feedback. There will be occasions when we need to change care workers at the last minute due to sickness etc but we always provide a care worker within your agreed time slot.

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Review from K K (Client) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All carers are very friendly and willing to do any job I have asked them to do for me. Charges are very high. I do not need much help but I have to pay the same as everyone else. I think there should be a scale of charges.
Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your comments.

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Review from R M (Client) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regular visits provide a consistent level of support. The carers make meals provide cream on feet to prevent them from drying out and provide basic household tasks as required.
Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your feedback!

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Review from P D (Client) assisted by family/friend published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Weekdays am, visits to shave, shower, dry, apply cream and dress (half an hour). The carers are all lovely and capable.
When we have occasion to phone the office, any dealings with the staff are always most pleasant.
We're very happy with the service overall.
Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your feedback it is much appreciated.

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Review from Vernon R (Son of Client) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
A steep increase in cost has resulted in a decline in service. Had to remind management that my Mother's washing had not been done for several months. Also, the staff are supposed to check the fridge to see if there is food and get ready meals out from the freezer. This is not always carried out. On
many occasions, the carer is very late. They are supposed to come between 8.30 and to 9.00 am.
Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your comments. I know your concerns have now been dealt with.

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Review from Ann C (Wife of Client) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Classic for almost 10 years providing daily, personal care in the mornings for my Husband with multiple sclerosis. The staff always been professional, caring, are well trained in manual handling and provide a high degree of continuity of care, so important for clients with complex
needs. In April Classic provided live-in 24-hour care whilst I took a respite break for 5 days and it worked very well. The staff already knew my Husband and looked after him well enabling him to stay in his own home during my absence. Respite has now become a regular feature of our care package. We came to know of Classic through a client and we would certainly recommend them to anyone else in need of care.
Reply from Sarah Redwood at Classic Home Care Services Ltd

Thank you for your feedback. It's lovely to hear the team make such a difference to your life.

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Review from Evelyn R (Wife of Client) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although it seemed rather strange at first to have 8 - i.e., different carers, after the first two visits they knew where everything was and the client's requirements. We found the different carers a nice variety of personalities good for my Husband and myself. They were so quick to pick up our routine,
very helpful and tidy. High standard of care - did not need reminding about the 3 different creams used on my Husband - quick to learn.
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Review from C C (Daughter of Client) published on 11 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Classic after a recommendation from a friend, as my Dad had terminal cancer, and needed professional care to stay at home. We had a recommendation of another more expensive company, but I didn't warm to the person who called me back, and they couldn't increase the days from 5 to 7 if necessary,
so I went with Classic.


Classic were extremely professional, not pushy, very accommodating, and importantly very quick to set up a carer to come to us once we had signed the contract (I approached them on the Wednesday and the carer came on the Friday).


All the carers I met were truly amazing, and couldn’t have been kinder or more professional. They really gave my father the help and dignity he needed as well as doing household tasks to support my mother in the second hour. Highly recommended. It doesn't matter than the carer wasn't the same person each time, I think that can give more variety for the person receiving the care.

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Review from M Z (Daughter of Client) published on 12 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for providing great care for my father. The carers are all so kind and professional and it's a huge relief knowing that he is being looked after by such a good team.
Reply from Jenny Redwood, Director at Classic Home Care Services Ltd

Thank you for your lovely comments. We really value your comments and we will ensure your comments are passed to our care workers.
Many thanks.

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Review from David & Maureen S (Nephew of Client) published on 9 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Classic Home Care Services started looking after my aunt in April 2014. We started off with community calls and progressed to live in care as my aunt health deteriorated. Both office staff and care staff were always at hand when we needed them. They kept us informed at all times how my aunt was on a
daily basis. They always treated aunt with respect and dignity. They always gave us piece of mind she was being well cared for.
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Review from Clifford Harry S (Client) published on 23 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The agency has provided a good domiciliary service to me and my wife over many years. Since July 2015 it has provided a full time service (live in care). This has greatly benefited both of us and much improved our living standard.
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Current Review Score: 9.3 (9.310)

Overview of Review Score

The Review Score of 9.3 (9.310) out of 10 for Classic Home Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.610 for Classic Home Care Services Ltd is calculated as follows: ( (26 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.61
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Classic Home Care Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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