Community Careline Services

75-77 Drake Street, Rochdale OL16 1SB
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9.7 24 Reviews
  • Community Careline Services, Rochdale
Community Careline Services specialise in a range of domestic, personal care, social care and rehabilitation related services. Clients can benefit from an integrated package of care and support, established after full assessment and consultation and with respect for each the individual and their background.

The company incorporated modern care technology to offer support at the touch of a button, with clients able to have fast and effective communication for a wide range of needs. All carers are professionally trained and understand the importance of versatile service delivery.
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Care Provided by Community Careline Services

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • RochCare (UK) Ltd

Person in charge

  • Manager (Care Manager)

Community Careline Services Reviews (24)

9.7

Community Careline Services has a Review Score of 9.7 (9.744) out of 10, based on 15 reviews in the last 2 years.
Over all time Community Careline Services has 24 reviews.

Overall Experience
  • 18
  • 4
  • 0
  • 1
  • 1
Date Published
  • 24
  • 2
  • 4
  • 15
  • 9
Reviewer Connection to Community Careline Services
  • 10
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from C W (Daughter of Client) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Community Care was recommended to me by a friend to care for our mum. She is only 74 and diagnosed with dementia. The office-care staff were very approachable, caring, understanding. Mums care was very consistent, the girls worked as a team. They were very professional towards mum and always showed
her great respect. They communicated with each other and made us as a family feel like we could trust them to support our mum in her own home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M P (Client) published on 21 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I care I have received, particularly in the mornings has been excellent. At the tea-time visits, the time was arranged for 5.30 but has been anywhere between 4.45 to 5.45 (owing I suppose to rush hour traffic) which has sometimes resulted in having to eat rather quickly for someone 94 years old. Overall
the service has been very friendly and good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jeffery B (Husband of Client) published on 11 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been receiving care from Careline for over two years. We receive care from a team of five carers. Their services are really first class and my wife and I are very fortunate to have them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mary S (Client) assisted by family/friend published on 10 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last 8 years the agency has provided excellent care to me. It is only because I now need more care and have moved where there is 24 hour care on site which I now need. All the staff and managers at Community Careline Services have given me the best possible care and treated with dignity, respect
and first class support throughout.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Community Careline Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.744 for Community Careline Services is calculated as follows: ( (70 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 90 Ratings = 4.744
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Community Careline Services is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Careline Services to verify any information. View our terms and conditions. Community Careline Services has an Enhanced Service - more info.