Community Careline Services

75-77 Drake Street, Rochdale OL16 1SB
Review Us
9.5 24 Reviews
  • Community Careline Services, Rochdale
Community Careline Services specialise in a range of domestic, personal care, social care and rehabilitation related services. Clients can benefit from an integrated package of care and support, established after full assessment and consultation and with respect for each the individual and their background.

The company incorporated modern care technology to offer support at the touch of a button, with clients able to have fast and effective communication for a wide range of needs. All carers are professionally trained and understand the importance of versatile service delivery.
Show Community Careline Services on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • RochCare (UK) Ltd

Person in charge

  • Manager (Care Manager)

Community Careline Services Reviews (24)

9.5

Community Careline Services has a Review Score of 9.5 (9.547) out of 10, based on 16 reviews in the last 2 years.
Over all time Community Careline Services has 24 reviews.

Overall Experience
  • 18
  • 4
  • 0
  • 1
  • 1
Date Published
  • 24
  • 2
  • 4
  • 16
  • 8
Reviewer Connection to Community Careline Services
  • 10
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 1-20
Review from Terry M (Son of Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is 102 years old. The service that he had had has been exceptional. All the carers that have been to see him, all gone above and beyond and have treated him with respect and friendliness. They have far exceeded my expectations.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Wife of Client) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find community care very easy to deal with and that the carers are just that. My husband is well looked after and we feel very comfortable with the ladies that come to our home. My husband is treated with dignity and respect and I am given good advice and help.
Reply from Rebecca Smith, Home Care Manager at Community Careline Services

Thank you for your review. It's always lovely to hear that the team are providing excellent care. Thank you for taking the time to leave a review. Registered Manager

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G B (Sister of Client) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Morning carer is exceptional. She works extremely hard, washing, feeding, bed changing. Nothing is left undone.
Evening carer well liked by my sister, however he isn't as conscientious, nevertheless kind.
Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you so much for your feedback! We're delighted to hear that our morning carer's hard work is appreciated and that your sister feels at ease with our evening carer's kindness. We value your insights and will use them to keep improving.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Vicky H (Daughter of Client) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers looks after my 81 year old mother and are amazing! Kind, considerate, polite and very professional. My mum has gone from saying that she would never have carers to now feeling like she has new friends. They are also very supportive and also support me and always keep me updated on everything.
So pleased to know my mum is in their care.
Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for sharing your thoughts and feelings, we're thrilled to hear that you're happy with the service your mother is receiving!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D W (Son of Client) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very approachable. The office team are good, speak to one of the ladies in there, she is good and always gets things done.
Reply from Rebecca Smith, Home Care Manager at Community Careline Services

Thank you for your positive feedback, we will pass your comments on to the the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D O (Client) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management has done well and sorted out the workers and clients.
The management listens to clients and workers.
They have done wonders.
Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for sharing your thoughts, we're glad you believe our management team is making a difference and improving care for all!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S H (Son of Client) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care team is friendly and kind.
Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for sending in a review, we're glad you're pleased with the service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elaine C (Mother of Client) assisted by family/friend published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter is visited four times daily, this can be the same or different carers, and they are all very, very caring. Nothing is too much trouble, excellent timekeeping. With their excellent care, it relieves a massive strain from this family.
Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for your review; we hope you and your daughter continue to enjoy the service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brian C (Father of Client) assisted by family/friend published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers give efficient and reliable care and are always very friendly.
Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for sharing your thoughts; we're glad to see our carers are performing to your expectations!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D L (Client) assisted by family/friend published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My first week of care in February was with another team who passed me onto Careline Services who have been fine.
Reply from Rebecca Smith, Home Care Manager at Community Careline Services

Thank you for your review, we are pleased to hear you were happy with the service you received.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M H (Client) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Careline staff are excellent.
They do all they can and more.
Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

We're incredibly pleased to see that you rate our staff so highly, thank you for sharing your thoughts!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nadine M (Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent caring and understanding. I have Lymphoedema in both legs and it just makes my life easier. The care staff always take care and make sure they don’t cause me any discomfort, all in all, an excellent care provider.
Thank you for everything you do for me and for the support it really means
so much to me.
Kind regards.
Reply from Rebecca Smith, Home Care Manager at Community Careline Services

Thank You, Nadine, for your lovely review. It's such a pleasure to read.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Conor L (Son of Client) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since day one of my mother's care, the ladies who have care for my mother have been outstanding. Their patience and bedside manner have been second to none. Having a house full of people living on the same residence as the patients can be challenging, however, the ladies have had the upmost respect
and have adapted to the dynamic of her household.
Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for your kind words, we're very happy to hear that you're pleased with the care your mother is receiving!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul L (Husband of Client) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care manager and her team always give my wife care, compassion and understanding at all times. This is a massive relief for me, knowing that my wife receives this excellent care which makes her happy, and I know she is in good hands. Happy wife, happy life.
Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you so much, we're so happy that you're pleased with the care that your wife is receiving!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane L (Client) assisted by family/friend published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was anxious coming out of hospital and having home care. The care manager and field care supervisor took the time to come and meet me first. They listened to my anxiety and put me at ease, they also took the time to get to know me and what was important to me. The team that they have provided all
put my needs/wants as a priority and show great compassion, empathy and respect.
Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you so much for your kind words! We're so pleased that you're enjoying our service so far!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen F (Son of Client) published on 20 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
We understand why they have a poor record with CQC. Inadequate and a requires improvement rating. Awful service. They have let us down and left our family member at risk. Avoid this service. Appalling standard of care. Poor communication. Lack basic knowledge and should not be allowed to work with vulnerable
people.
Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

We're sorry to hear that you feel as if you need to leave a negative review. Unfortunately, we weren't able to work with you to create an acceptable working environment for our staff. We understand that it may be disheartening to have your dependent returned, but through conversations with the local authority, the handover was smooth and no one was placed at any risk.
We understand your frustrations regarding this scenario and understand that your experience wasn't what you had hoped for. We wish you all the best for the future.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A P (Client) assisted by family/friend published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Time-keeping - two carers great, others not acceptable. Quality - quality not consistent across carers. Training - seems inadequate or non-existent. Management - not to a good standard, from over clients and staff.
Reply from Cameron Davies, Marketing and PR Executive at Community Careline Services

Thank you for your feedback, we're working hard on improving the consistency of quality across our care and management teams. We are striving to do better each and every day. If you have concerns our management team is happy to talk with you, please don't hesitate to contact the office.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark H (Son of Client) published on 11 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't thank the manager and her team enough. Everything, from care for my parents to willingness to adapt quickly and advice and help from the office staff has been excellent. You're doing a great job. Made a difficult time so much easier.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joyce Y (Client) published on 15 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The various carers have come regularly and have always been helpful and kindly. They do little extra tasks but do not waste time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T R (Client) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and attention at all times. My daughter who visits regularly can support the above statement
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for Community Careline Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.547 for Community Careline Services is calculated as follows: ( (70 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 95 Ratings = 4.547
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Community Careline Services is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Community Careline Services

What Type of Services does Community Careline Services offer?

Community Careline Services offers Home Care.

How many Carers does Community Careline Services employ?

Community Careline Services employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Careline Services to verify any information. View our terms and conditions. Community Careline Services has an Enhanced Service - more info.