Community Careline Services

75-77 Drake Street, Rochdale OL16 1SB

Community Careline Services specialise in a range of domestic, personal care, social care and rehabilitation related services. Clients can benefit from an integrated package of care and support, established after full assessment and consultation and with respect for each the individual and their background.

The company incorporated modern care technology to offer support at the touch of a button, with clients able to have fast and effective communication for a wide range of needs. All carers are professionally trained and understand the importance of versatile service delivery.

Owner : RochCare (UK) Ltd

Person in charge: Lorraine Marie Hare (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 0

Staff Languages (other than English): Urdu

Fees Guide: £13 per hour

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Community Careline Services: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 4.8 (maximum of 10) for Community Careline Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Community Careline Services in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.758 for Community Careline Services is calculated as follows: ( (25 Excellents x 5) + (8 Goods x 4) ) ÷ 33 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 0 Points relating to the number of positive Reviews for Community Careline Services is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

4.8 Community Careline Services has a Review Score of 4.8 (4.758) from 6 Reviews

Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Community Careline Services?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Community Careline Services

  • Client / Service User
    4
  • Daughter of Client/Service User
    1
  • Husband of Client/Service User
    1

The various carers have come regularly and have always been helpful and kindly. They do little extra tasks but do not waste time.

How likely would you be to recommend Community Careline Services? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Excellent care and attention at all times. My daughter who visits regularly can support the above statement

How likely would you be to recommend Community Careline Services? Extremely Likely

Overall Standard

Care / Support

Treated with Dignity

Average Rating:   5 out of 5

Community Care was recommended to me by a friend to care for our mum. She is only 74 and diagnosed with dementia. The office-care staff were very approachable, caring, understanding. Mums care was very consistent, the girls worked as a team. They were very professional towards mum and always showed her great respect. They communicated with each other and made us as a family feel like we could trust them to support our mum in her own home.

How likely would you be to recommend Community Careline Services? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I care I have received, particularly in the mornings has been excellent. At the tea-time visits, the time was arranged for 5.30 but has been anywhere between 4.45 to 5.45 (owing I suppose to rush hour traffic) which has sometimes resulted in having to eat rather quickly for someone 94 years old. Overall the service has been very friendly and good.

How likely would you be to recommend Community Careline Services? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

My wife has been receiving care from Careline for over two years. We receive care from a team of five carers. Their services are really first class and my wife and I are very fortunate to have them.

How likely would you be to recommend Community Careline Services? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Over the last 8 years the agency has provided excellent care to me. It is only because I now need more care and have moved where there is 24 hour care on site which I now need. All the staff and managers at Community Careline Services have given me the best possible care and treated with dignity, respect and first class support throughout.

How likely would you be to recommend Community Careline Services? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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