Community Careline Services

My father is 89 yrs old & has needed care to enable him to stay in his own home. All the carers have been lovely. One carer stands out for me, Amir, he goes above & beyond, nothing is too much trouble, my father likes him & trusts him. Amir is more than a carer, he cares about my father, he is a friend now. He is also a big help to me, we are so lucky to have Amir, he's friendly, trustworthy & I feel relieved & thankful my father is receiving the best care he can. At the moment my father receives care once a day in the morning, should this change in the future I would not hesitate in increasing his care with Community Careline.

Everyone is very good and very kind to me. I'm glad that they enable me to stay in my own home. I'm always glad to see them in the morning.

My father is 102 years old. The service that he had had has been exceptional. All the carers that have been to see him, all gone above and beyond and have treated him with respect and friendliness. They have far exceeded my expectations.

I find community care very easy to deal with and that the carers are just that. My husband is well looked after and we feel very comfortable with the ladies that come to our home. My husband is treated with dignity and respect and I am given good advice and help.

Evening carer well liked by my sister, however he isn't as conscientious, nevertheless kind.

The carers looks after my 81 year old mother and are amazing! Kind, considerate, polite and very professional. My mum has gone from saying that she would never have carers to now feeling like she has new friends. They are also very supportive and also support me and always keep me updated on everything. So pleased to know my mum is in their care.

Carers are very approachable. The office team are good, speak to one of the ladies in there, she is good and always gets things done.

They have done wonders.

The care team is friendly and kind.

My daughter is visited four times daily, this can be the same or different carers, and they are all very, very caring. Nothing is too much trouble, excellent timekeeping. With their excellent care, it relieves a massive strain from this family.

The carers give efficient and reliable care and are always very friendly.

My first week of care in February was with another team who passed me onto Careline Services who have been fine.

They do all they can and more.

Kind regards.

Since day one of my mother's care, the ladies who have care for my mother have been outstanding. Their patience and bedside manner have been second to none. Having a house full of people living on the same residence as the patients can be challenging, however, the ladies have had the upmost respect and have adapted to the dynamic of her household.

The care manager and her team always give my wife care, compassion and understanding at all times. This is a massive relief for me, knowing that my wife receives this excellent care which makes her happy, and I know she is in good hands. Happy wife, happy life.

I was anxious coming out of hospital and having home care. The care manager and field care supervisor took the time to come and meet me first. They listened to my anxiety and put me at ease, they also took the time to get to know me and what was important to me. The team that they have provided all put my needs/wants as a priority and show great compassion, empathy and respect.

We understand why they have a poor record with CQC. Inadequate and a requires improvement rating. Awful service. They have let us down and left our family member at risk. Avoid this service. Appalling standard of care. Poor communication. Lack basic knowledge and should not be allowed to work with vulnerable people.

Time-keeping - two carers great, others not acceptable. Quality - quality not consistent across carers. Training - seems inadequate or non-existent. Management - not to a good standard, from over clients and staff.

Can't thank the manager and her team enough. Everything, from care for my parents to willingness to adapt quickly and advice and help from the office staff has been excellent. You're doing a great job. Made a difficult time so much easier.